KnowledgeOwl vs Document360

Confluence

Zendesk Suite

Guru

Helpjuice

GitBook

ClickHelp

Compare KnowledgeOwl and Document360 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Create knowledge bases that work for team and customers. Powerful search, granular access controls, and complete customization control. We're AI-forward and customer-first! Built by people who understand your knowledge management needs.

Access Controls/Permissions

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audit Trail

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Compliance Tracking

Content Library

Content Management

Customer Portal

Customizable Branding

Customizable Fields

Customizable Templates

Dashboard

Data Import/Export

Discussions/Forums

Document Editing

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Email Alerts

Engagement Tracking

Feedback Management

File Recovery

File Sharing

Full Text Search

Knowledge Base Management

Knowledge Management

Mobile Access

Mobile Interface

Multi-Language

Pre-built Templates

Real-Time Analytics

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Secure Data Storage

Self Service Portal

SEO Management

Single Sign On

SSL Security

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

KnowledgeOwl

Linux

Web-based

Windows

Internal Auditor/Compliance Officer

Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.

Deliverability Specialist

First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.

Grants Management and Process Adviser  Information

Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.

Internal Communications Manager

So so helpful, very friendly and a good sense of humour to boot. Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.

Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use.

Design Engineer

Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.

Loyalty Builder

Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far.

AVP - Credit Policy 

No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Credit Policy Specialist

Cannot say enough good things. Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful.

Technical Support

I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.

Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.

Team Leader Training & Development 

From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.

Associate Director of Learning Initiatives

Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.

Technical Support Engineer

Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.

Technical Writer

Have been their customer for a while and there haven't been a single time that I was unhappy with something.

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.

Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

Competitive Intelligence Analyst

A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.

KnowledgeOwl screenshot: A search that just works! No setup required. Your content is automatically indexed for search. Keyword, semantic, or a hybrid of both + typo tolerance ensures that your readers find what they need fast.

KnowledgeOwl screenshot: Granular access controls ensure that you can be confident that the right people are seeing the right content. SSO and SAML options make controlling access easy.

KnowledgeOwl screenshot: AI Authoring tools that let the robots do the boring work. You can focus on your writing and let the AI summarize your work or help you get your first draft out.

KnowledgeOwl screenshot: Our intuitive WYSIWYG (what you see is what you get) editor makes writing and editing articles straightforward. We've developed every aspect of our product with authors and their readers in mind.

KnowledgeOwl screenshot: With access to CSS, HTML, and JS, you can fully control the look and feel of your knowledge base. Or, if you want to stick with our built-in styling, it's also very pretty!

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

ClickHelp is an  AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

GitBook is a cloud-based knowledge management tool designed for engineering teams that streamlines the process of sharing knowledge and documentation within an organization.

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Activity Dashboard

Change Tracking

Customizable Reports

Documentation Management

Drag & Drop Editor

For the IT sector

Knowledge Library

Online Forums

Process/Workflow Automation

Real-Time Notifications

Social Media Integration

Surveys & Feedback

Document360

Head of Marketing

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities.

Communications Manager

I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.

Team lead

Easy to create pages and manage content, excellent customer support, user friendly interface. It's a good value for money.

The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.

Internal Organization Specialist

It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.

Operations manager

I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well.

Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.

Product Manager

Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.

Very easy to use and works great for our Help Center.

The best thing about this software is how easy it is to use and deploy.

I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.

We use Document360 for our customer help center and it works great for this use case.

Head of Content

Flexible, customizable portal. Very responsive and helpful customer support.

Chief Operations Officer

Formatting, bullets, spacing, we struggle through this with each article we create.

Student

It can be hard to set up with other applications we use often.

Managing Director

It's very easy to manage all Azure applications efficiently  and it proves to be very cost-effective.

Equity Partner

Because it is a complete application, the setup sometimes can be a little scary.

KnowledgeOwl vs Document360 Comparison (2026)

KnowledgeOwl

Document360

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives