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KnowledgeOwl Logo

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Knowledge base and documentation software

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KnowledgeOwl Pricing, Features, Reviews and Alternatives

KnowledgeOwl product overview

Price starts from

79

Per month

Flat Rate

What is KnowledgeOwl?

KnowledgeOwl provides powerful yet affordable knowledge base software. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.

Key benefits of using KnowledgeOwl

- WYSIWYG editor; complete customization control; and file, image, and document management.

- Create public or private knowledge bases, help sites, and manuals.

- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.

- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.

- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.

- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.

- Find out which articles are performing the best using location-based reporting and customer behavior analysis.

- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

KnowledgeOwl pricing information

Value for money

4.8

/5

222

Starting from

79

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

KnowledgeOwl features

Functionality

4.7

/5

222

Total features

44

5 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Templates
Customizable Branding

Functionality contenders

KnowledgeOwl users reviews

Overall Rating

4.7

/5

222

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.48/10
Rating distribution

5

4

3

2

1

169

49

4

0

0

Pros
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Cons
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

Overall rating contenders

AH
AvatarImg

Aleta H.

Market Research, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Perfect Tool for Training Manual

Reviewed 10 years ago

I love HelpGizmo! I use HelpGizmo to hold all of the documentation I use for training events. Having an online training manual with HelpGizmo benefits me because I don't have to worry about printing and shipping the materials to each city, and it benefits the customers because I can constantly update the documentation ensuring they always have up to date information. It is exactly what I needed! Using HelpGizmo is simple. When I do have a question, I email the HelpGizmo team and receive a detailed response quickly. They are great!

Pros

* Awesome Support * Easy to Use * Professional Looking

Cons

No cons were added to this review

DA
AvatarImg

David A.

Machinery, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SaaS as it should be!

Reviewed 3 years ago

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge A key aspect of KO that set it apart from competitors is...

Pros

Ease of setup, price, customizability, and most importantly, world-class support

Cons

There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.

KA
AvatarImg

Kelly A.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Great service, great functionality

Reviewed 7 years ago
Pros

Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.

Cons

If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.

Vendor response

Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!

BB
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Bree B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great platform and Customer Service

Reviewed 8 years ago

For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever...

Pros

No pros were added to this review

Cons

No cons were added to this review

JG
AvatarImg

Jeffery G.

Government Administration, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Knowledge Owl is very versatile

Reviewed 6 years ago

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Pros

It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

Cons

The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

Vendor response

Thanks, Jeff! We really appreciate the awesome review! -Marybeth

KnowledgeOwl FAQs

Q. What type of pricing plans does KnowledgeOwl offer?

KnowledgeOwl has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of KnowledgeOwl?

KnowledgeOwl has the following typical customers:
Mid Size Business, Small Business


Q. What languages does KnowledgeOwl support?

KnowledgeOwl supports the following languages:
English


Q. Does KnowledgeOwl offer an API?

Yes, KnowledgeOwl has an API available for use.


Q. What other apps does KnowledgeOwl integrate with?

KnowledgeOwl integrates with the following applications:
Zendesk Sunshine, Zapier, Slack


Q. What level of support does KnowledgeOwl offer?

KnowledgeOwl offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

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