App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
KnowledgeOwl Pricing, Features, Reviews and Alternatives
KnowledgeOwl FAQs
KnowledgeOwl product overview
What is KnowledgeOwl?
KnowledgeOwl provides powerful yet affordable knowledge base software. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.
Key benefits of using KnowledgeOwl
- Create public or private knowledge bases, help sites, and manuals.
- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.
- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.
- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.
- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.
- Find out which articles are performing the best using location-based reporting and customer behavior analysis.
- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.
Typical customers
Platforms supported
Support options
Training options
Not sure about KnowledgeOwl? Compare it with a popular alternative
KnowledgeOwl
Starting from
79
Per month
Flat Rate
Starting from
40
Per month
Flat Rate
KnowledgeOwl pricing information
Value for money
4.9
/5
212
Starting from
79
Per month
Flat Rate
Pricing options
Value for money contenders
KnowledgeOwl features
Functionality
4.7
/5
212
Total features
41
5 categories
Most valued features by users
Functionality contenders
KnowledgeOwl users reviews
Overall Rating
4.7
/5
212
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
159
49
4
0
0
Overall rating contenders
Jeffery G.
Government Administration, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.
It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Thanks, Jeff! We really appreciate the awesome review! -Marybeth
Kelly A.
Used daily for 2+ years
Review source
Share this review:
Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.
Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!
Meghan M.
Education Management, 1,001-5,000 employees
Used daily for 6-12 months
Review source
Share this review:
In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success. In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!
-easy to use no coding required! -intuitive -clean design
Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!
Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth
April J.
Review source
Share this review:
We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing. The software itself is very easy to use, way easier than something like MediaWiki....
No pros were added to this review
No cons were added to this review
David C.
Review source
Share this review:
Pros - Incredibly intuitive Highly customisable Strong customer service ethos Detailed reporting Huge creative space Up time - is excellent NO CONS! We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services,...
No pros were added to this review
No cons were added to this review
Thanks, David! You've been with us since the beginning, and we're so happy to have you as a customer. We greatly appreciate the amazing recommendation; you are the best! -Marybeth
Common KnowledgeOwl comparisons
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.