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KnowledgeOwl

Knowledge base and documentation software

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KnowledgeOwl Pricing, Features, Reviews and Alternatives

KnowledgeOwl product overview

Price starts from

$

79

/momonth
Per Feature

What is KnowledgeOwl?

KnowledgeOwl provides powerful yet affordable knowledge base software. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.

Key benefits of using KnowledgeOwl

- WYSIWYG editor; complete customization control; and file, image, and document management.

- Create public or private knowledge bases, help sites, and manuals.

- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.

- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.

- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.

- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.

- Find out which articles are performing the best using location-based reporting and customer behavior analysis.

- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

KnowledgeOwl pricing information

Value for money

4.9

/5

208

Price starts from

$

79

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

KnowledgeOwl features

Functionality

4.8

/5

208
Total Features34 5 categories

Most valued features by users

API
Alerts/Notifications
Customizable Branding
Customizable Templates
Customizable Fields
Activity Tracking
Widgets
Self-Learning

Functionality contenders

KnowledgeOwl users reviews

Overall rating

4.7

/5

208

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

157

47

4

0

0

Pros
Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.

MR

Maria Ronesa T.

Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.

ES

Erika S.

I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.

BR

Barbara R.

Cons
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

LM

Lynn M.

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.

JC

Josh C.

Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

BB

Bree B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple yet robust and OUTSTANDING Customer Service

Reviewed 3 years ago

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but...

Pros

- Robust - Easy to use - Customer Service (top notch!)

Cons

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Vendor response

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

KnowledgeOwl wins on customer responsiveness & functionality implementation

Reviewed 6 years ago

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers. It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great customer service, wish there were more capabilities

Reviewed 6 years ago

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

One of the best and most seamless solutions we've implemented

Reviewed 3 years ago

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Pros

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Cons

I can't think of anything that stands out as a con.

Vendor response

Yay! Thanks so much for the awesome review! - Knowledge Goddess / Chief Executive Owl

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

HelpGizmo is a great product with a great team at a great price.

Reviewed 7 years ago

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested...

Pros

Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS

Cons

Truly can't think of any

KnowledgeOwl FAQs and common questions

KnowledgeOwl has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available


KnowledgeOwl has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


KnowledgeOwl supports the following languages:
English


KnowledgeOwl supports the following devices:
Android


Yes, KnowledgeOwl has an API available for use.


KnowledgeOwl offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

Common KnowledgeOwl comparisons

KnowledgeOwl logoZendesk logo
KnowledgeOwlvsZendesk

Related categories