Highrise vs Bigin by Zoho CRM

Zoho CRM

monday.com

HubSpot CRM

Zendesk Suite

Pipedrive

monday CRM

Compare Highrise and Bigin by Zoho CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Simple & zero learning curve solution to keep track of the leads, follow ups, history, and activity that are the lifelines of your business.

Campaign Management

CAN-SPAM Compliance

Contact Database

Contact Management

Customer Support

Data Import/Export

Document Storage

Email Marketing

Interaction Tracking

Internal Chat Integration

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

List Management

Performance Metrics

Pipeline Management

Prospecting Tools

Quotes/Estimates

Referral Tracking

Reminders

Reporting/Analytics

Sales Pipeline Management

Search

Search/Filter

Segmentation

Self Service Portal

Shared Contacts

Source Tracking

Subscriber Management

Task Management

Template Management

Territory Management

Workflow Management

WYSIWYG Editor

Highrise

Web-based

iPad

iPhone

Android

Basic

Owner 

You can use any data from a 3rd party site that can be uploaded using the Highrise which makes my job way easier when it comes to sales.

I like how easy it is to view email communications and client information in a portal the whole team can use.

Founder

Very good overall, and would have kept using it hand the price been more acceptable.

For example, integration with social media platforms - ie the ability to easily log those activities was a bit cumbersome.  

It has a very simple user interface, where you can see that things were thought through very well.  

Account Manager

It's steep and I don't believe they are accepting new customers.

Chief Operating Officer

I do not think the software does a good job at providing a pipeline for customer sales.

Publisher/Owner

Coach

Valuable means of organising contacts, storing important communication threads and personal notes.

National Director of Quality and Research

The alerts and notification emails highlighting recent events is useful as well.

Perhaps if it was region specific it would be helpful but currently it is simply noise.

For a large organization, the news feed isn't very useful.

User Interface

Integrations

Data Management

Client Information

Pricing

Sales Tracking

Value

Notes

Features

Self-Employed

11-50

1000+

Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assignment Management

Audit Trail

Automated Scheduling

Billing & Invoicing

Business Card/Badge Scanning

Business Process Automation

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Logging

Call Recording

Channel Management

Charting

Chat/Messaging

Checklists

Client Database

Client Management

Client/Property Matching

Client Tracking

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Customer Database

Customer Engagement

Customer History

Customer Journey Mapping

Customer Segmentation

Customizable Dashboard

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Security

Data Synchronization

Deal Management

Document Management

Drag & Drop

Electronic Signature

Email Management

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Field Sales Management

File Management

File Sharing

File Transfer

For Financial Institutions

For Healthcare

For iPad Devices

For Mac Devices

Form Builder

Forms Management

For Real Estate

For Sales Teams/Organizations

For Small Businesses

For Startups

Goal Setting/Tracking

Graphical Workflow Editor

HIPAA Compliant

Kanban Board

Landing Pages/Web Forms

Lead Assignment

Lead Capture

Lead Distribution

Leaderboards

Lead Generation

Lead Notifications

Live Chat

Marketing Automation

Medical History Records

@mentions

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Language

Reviews for Bigin by Zoho CRM come from a wide variety of industries, including information technology and services (10% of reviewers), marketing and advertising (9%), and real estate (5%). The most frequent use case for Bigin by Zoho CRM cited by reviewers is CRM (50% of reviewers).

Users and use cases

Most users consider Bigin by Zoho CRM to offer strong value for money, frequently highlighting its affordable pricing and essential features. Some users report confusion over add-on costs, and a few find per-user pricing less cost-effective for very small startups.

Value for money

The Bigin by Zoho CRM integrations most frequently cited by reviewers are: Google Workspace (a document management product rated 4.7 out of 5 for its integration with Bigin by Zoho CRM), Zoho Books (an accounting product, 4.8), and Zapier (an integration product, 4.9).

Bigin by Zoho CRM is a small business CRM solution offering key features such as contact database, contact management, sales pipeline management, lead management, email management, and reporting/analytics, among others.

Bigin by Zoho CRM

Express

Premier

Bigin 360 

It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs.

Office Manager

The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard.

Editorial Head

We finally are moving away from tedious spreadsheets and scattered email threads, and now our whole process; lead management, sales pipelines, and communication; is organized and automated in one place.

Project Lead

As a small construction business that had struggled with spreadsheets / emails / whatsapp messages etc, Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks.

The sheer simplicity of its interface allowed our team to get organized and manage our entire customer pipeline from day one without any complex training.

Head of Corporate Relations

workflow automation, lead stage mapping, cost effective, pipeline management, outreach automation, lead generation

If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools

Property Realtor

For microenterprises or mom-and-pop stores, Bigin offers a lot of essential CRM functionality at lower cost vs “full” CRMs.

Co-Founder

Setting up the automation can be difficult, and there are some restrictions in terms of being able to have multiple pipelines if you have more than just one customer flow.

owner

simplicity and customisation  Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines.

A few bugs/glitches or reliability issues appeared (e.g. missing form submissions, contacts disappearing) though not universal.

Some reporting and automation options could be more advanced, and integrations outside Zoho’s ecosystem are a bit limited.

Scaling Up is a Challenge If a venture has many users, many pipelines, or complex data, Bigin may not suffice long-term.