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Typical customers
Platforms supported
Support options
Training options
Value for money
4.5
/5
127
Starting from
24
/user
Per month
Value for money contenders
Functionality
4.2
/5
127
Total features
33
7 categories
Functionality contenders
Overall Rating
4.5
/5
127
Positive reviews
78
38
6
5
0
SS
Samuli S.
BV
Benedikt V.
IC
Ivan C.
IC
Ivan C.
ML
Maria Lenin L.
LK
Laurence K.
Overall rating contenders
Puneet R.
Sr. Project Manager
Hospital & Health Care, 10,001+ employees
Review source
Transcript
Puneet R.: My name is Puneet. I'm a senior project manager. My rating for Highrise would be two, and...
Blake B.
Ecommerce & Consumer Products Manager
Mining & Metals, 11-50 employees
Review source
Transcript
Blake B: Hi, my name is Blake, I am an e-commerce product manager in the manufacturing industry, and...
Blake B.
Verified reviewer
Mining & Metals, 11-50 employees
Used daily for 2+ years
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Great! Store hundreds of contacts in a cloud based database and easily zip through them. They can be tagged however you imagine. The problem is that it takes a lot of time at the end of the day/week/month/cycle to go through and categorize them. I wish there were more automated workflows.
If you're ever skeptical that you need a heavy piece of software like Salesforce or Microsoft's CRM, you're probably right. This is lightweight, zippy, and constantly has new features that are coming out from the team behind Basecamp.
I wish there was an easier way to remind me of my follow ups. I don't like manually having to set the next follow up date. There's still a lot of human involvement in the software.
Bismark D.
Verified reviewer
Used daily for 2+ years
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I have been able to keep under control interactions with my customers regarding both sales and customer service. By using tasks, I never missed a follow up, an employee's birthday or anniversary. The software has given me a great sense of control and made it look simple.
I have been running two companies for the last ten years out of Highrise CRM. PROS: Only useful features included. I use ALL the features in highrise and feel that nothing is lacking. I can do sales, customer service out of the same database for two companies. The tags structure allows me to segment my contacts like no other system I have ever tried. The ability to now send mass emails to segments...
From my perspective there are only two "cons" regarding Highrise. The first is the absence of a calendar, and second the inability to establish "relationships" between different objects in the database.
Alex R.
Media Production, 1-10 employees
Used daily for 2+ years
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This is a brilliant CRM tool. Reminders and task list relating to contacts is great but having emails 'bcc' everything through the CRM is a time saver!
The cost. It's steep and I don't believe they are accepting new customers.
Maria Lenin L.
Management Consulting, 11-50 employees
Used daily for 1-2 years
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What I like about Highrise is that all communication, attachment, employees, employee profile and notes are stored in Highrise. You can easily backtrack on employees profile, projects handled, commendation, areas for improvement for future promotion recommendation or to assess a resigned employee and wants to go back. Groups can be formed per project and you can add all emails of the employees within the group. Each group has its own designated high rise and each member will receive emails and important information or actions to be taken that should be addressed by the group to close a case. This is a cloud based application to track all open cases within a project to easily assign the action item to the person or group to accomplish tasks within given timeline.
The key here is to document everything in High rise and handle all open cases within a given time frame. However, each project or case should have a designated Team Leader to give directions per case and assign tasks within the group step by step and close the case if done. If no Leadership and delegation, still everyone can open the case if he/she is included in the team without knowing what needs to be done or who should be tapped in order for the case to move. Some cases should already been closed but was not tracked well. Some forget to put notes or document daily itinerary, progress and failures. If this happens, this software fails to achieve what the application was built for.
Jessie D.
Computer Software, self-employed
Used daily for 1-2 years
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When I used Highrise I loved it foremost for its simplicity. It has a very simple user interface, where you can see that things were thought through very well. This simplicity should not be underestimated because it's this what makes a CRM being used.
The downside of the simplicity is of course that it sometimes felt like features were missing. For example, integration with social media platforms - ie the ability to easily log those activities was a bit cumbersome. Most CRMs today also support some form of email marketing integration.
Q. What type of pricing plans does Highrise offer?
Highrise has the following pricing plans:
Starting from: $24.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Highrise?
Highrise has the following typical customers:
Freelancers, Non Profit, Small Business
Q. What languages does Highrise support?
Highrise supports the following languages:
English
Q. Does Highrise support mobile devices?
Highrise supports the following devices:
Android, iPad, iPhone
Q. Does Highrise offer an API?
Yes, Highrise has an API available for use.
Q. What other apps does Highrise integrate with?
Highrise integrates with the following applications:
Wufoo, Constant Contact, Formidable Forms, Bidsketch, CA Flowdock, Direct Mail Manager, ActiveCampaign, YAROOMS, Formstack Forms, Ringio, Zapier, ClickDesk, Benchmark Email, SnapEngage, FreshBooks, Userlike, DirectIQ Email Marketing, VendorRisk, Geckoboard, LiveAgent, Freshdesk, Contactually, Gravity Forms, Help Scout, HappyFox Chat, Jotform, Get Satisfaction, Just Add Content, Proposify, One Call Now, LiveChat, Ecquire, OneSaas, Act-On, CollabSpot, Olark, TeamSupport, VerticalResponse, Easy Insight, Mad Mimi, Yesware, Mailchimp, Proposable, Billomat, Image Relay, OnSIP, Xero, HubSpot CRM, Sendloop, Operations Hub, Zendesk
Q. What level of support does Highrise offer?
Highrise offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum