Highrise vs HubSpot CRM

Salesforce Sales Cloud

Zoho CRM

monday.com

Zendesk Suite

Pipedrive

ActiveCampaign

Compare Highrise and HubSpot CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Simple & zero learning curve solution to keep track of the leads, follow ups, history, and activity that are the lifelines of your business.

Campaign Management

CAN-SPAM Compliance

Contact Database

Contact Management

Customer Support

Data Import/Export

Document Storage

Email Marketing

Interaction Tracking

Internal Chat Integration

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

List Management

Performance Metrics

Pipeline Management

Prospecting Tools

Quotes/Estimates

Referral Tracking

Reminders

Reporting/Analytics

Sales Pipeline Management

Search

Search/Filter

Segmentation

Self Service Portal

Shared Contacts

Source Tracking

Subscriber Management

Task Management

Template Management

Territory Management

Workflow Management

WYSIWYG Editor

Highrise

Web-based

iPad

iPhone

Android

Basic

Owner 

You can use any data from a 3rd party site that can be uploaded using the Highrise which makes my job way easier when it comes to sales.

I like how easy it is to view email communications and client information in a portal the whole team can use.

Founder

Very good overall, and would have kept using it hand the price been more acceptable.

For example, integration with social media platforms - ie the ability to easily log those activities was a bit cumbersome.  

It has a very simple user interface, where you can see that things were thought through very well.  

Account Manager

It's steep and I don't believe they are accepting new customers.

Chief Operating Officer

I do not think the software does a good job at providing a pipeline for customer sales.

Publisher/Owner

Coach

Valuable means of organising contacts, storing important communication threads and personal notes.

National Director of Quality and Research

The alerts and notification emails highlighting recent events is useful as well.

Perhaps if it was region specific it would be helpful but currently it is simply noise.

For a large organization, the news feed isn't very useful.

User Interface

Integrations

Data Management

Client Information

Pricing

Sales Tracking

Value

Notes

Features

Self-Employed

11-50

1000+

Bigin by Zoho CRM

Bigin is a pipeline-centric customer relationship management solution designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect and customer details including deals, emails, activities, tweets, and more in a centralized repository.

HubSpot CRM is the perfect free sales tool for your small business. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Calendar Management

Calendar/Reminder System

Calendar Sync

Client Management

Client Tracking

Collaboration Tools

Communication Management

Contract/License Management

Customer Database

Customer Segmentation

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Deal Management

Document Management

Drag & Drop

Email Management

Email Sequences

Email Templates

Email Tracking

Forecasting

For Financial Institutions

For Healthcare

For iPad Devices

For Mac Devices

For Small Businesses

For Startups

Kanban Board

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Generation

Lead Scoring

Live Chat

Marketing Automation

Mobile Access

Mobile App

Monitoring

Opportunity Management

Pipeline Reports

Predictive Analytics

Project Management

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Relationship Tracking

Reporting & Statistics

Sales Forecasting

Sales Reports

Scheduling

Social Media Integration

Tagging

Task Progress Tracking

Task Scheduling

Team Assignments

Third-Party Integration

Third-Party Integrations

Web Forms

Reviews for HubSpot CRM come from a wide variety of industries, including marketing and advertising (15% of reviewers), computer software (13%), and information technology and services (10%). The most frequent use case for HubSpot CRM cited by reviewers is CRM (70% of reviewers).

Users and use cases

Reviewers appreciate the free version with essential features, which they say benefits startups and small businesses. Some users report that advanced features are locked behind expensive tiers, and they find the pricing structure rigid and confusing.

Value for money

The HubSpot CRM integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.7 out of 5 for its integration with HubSpot CRM), Zapier (an integration product, 4.8), and Slack (a team communication product, 4.6).

HubSpot CRM is a CRM tool offering key features such as contact database, contact management, lead management, lead capture, and sales pipeline management, among others.

Starter Customer Platform

Professional

Enterprise

It effectively eliminates the friction between departments because everyone sees the same data in real-time. If you are willing to commit to their ecosystem and have the budget to scale into their higher tiers, it’s one of the most powerful tools available for accelerating revenue and managing complex client relationships.

I particularly value the automated email tracking and the drag-and-drop deal pipeline, which provide instant visibility into the health of the sales cycle.

Many of the most powerful tools—like sophisticated workflow automation and custom reporting—are gated behind the Professional and Enterprise tiers, which can be a massive budget leap for a growing business.

Owner

First, their calendar booking service was completely non-functional; it just showed a blank screen. When I tried to find an alternative way to connect, I was given only two options: get a demo for a $300 product or use their generic chat/telephone support.

Sales Development Rep

The real-time visibility into the sales pipeline, automatic activity tracking, and seamless integration with marketing tools make it especially effective for aligning sales and marketing efforts.

Product Onboarding Specialist

It’s incredibly intuitive, which made the learning curve minimal, and it helps keep communication across teams aligned — especially when collaborating with Sales or Account Managers. While there are some limitations in terms of automation and advanced reporting unless you’re on a higher-tier plan, it’s a reliable and efficient tool for keeping processes organized and clients well-supported.

Technical Support Specialist

The free plan of HubSpot CRM includes contact management and activity tracking features, which is useful for recording client interactions and following up on IT support requests.

Project Manager

I especially appreciate the integrations with other tools like Gmail, Outlook, and Slack, as well as the real-time tracking and customizable dashboards that help us stay on top of sales pipelines and marketing performance.

Over time, more features that many teams would consider fairly basic are being moved behind extra paid tiers. As your usage grows, it becomes harder to stay on lower plans without running into limitations, which can increase costs faster than expected.

Sales and Marketing Manager

With HubSpot CRM, we are able to keep a close contact with our customers and leads which helps us to run more successful marketing campaigns and close more sales deals.

Team lead Enterprise

It's user-friendly, especially for sales teams, with clear pipelines and efficient tracking of deals and interactions. While some features lean more toward marketing, the core sales tools are strong and adaptable to daily workflows

Director of Strategic Operations

Pricing can scale quickly as you unlock advanced features, and some limitations (like per-seat pricing for Sales Pro or needing Ops Hub for deeper automations) can sneak up on teams.

Sales Coordinator

I have issues with connecting hubspot to my gmail sometimes, which can be an issue for logging customer emails to create deals

It works well across marketing, sales, and customer teams, which helps keep everyone aligned without needing constant manual updates.

Senior Data Manager

HubSpot CRM has very efficient contact management functions that makes it easy for us to gain full control over our customers database and conversations.

It allows for easier organization of client support histories, which in turn helps me respond faster and with more context to recurring IT problems.

Instructional Designer

I really like the way the information is displayed about the contact  - with the payment details all on one side and the personal information on the other.

Sales Enablement Consultant

Very customizable, especially handling changes to customizations well (showing where objects and fields are used), making mass-updates easy, intuitive back-end interface.

Head of Sales

From logging contacts in our database to tracking the details of our partnerships, our team uses this software every single day

Business Developer

It seamlessly puts into a smooth workflow several areas of a business including sales, marketing and work tools.

Splunk System Administrator

It also does not feature an escalation or a dependency mechanism when working on concurrent multistep sales to have more complex teamwork within members.

What I liked least about HubSpot CRM is that some of the more advanced features—such as custom reporting, granular permissions, and complex automation—are locked behind higher-tier plans.

Accounting Assistant

I love that I can tag others in the notes and tasks I create for potential leads and active clients.

Highrise vs HubSpot CRM Comparison (2026)

Highrise

HubSpot CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives