Highrise vs Copper

HubSpot CRM

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Simple & zero learning curve solution to keep track of the leads, follow ups, history, and activity that are the lifelines of your business.

Campaign Management

CAN-SPAM Compliance

Contact Database

Contact Management

Customer Support

Data Import/Export

Document Storage

Email Marketing

Interaction Tracking

Internal Chat Integration

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

List Management

Performance Metrics

Pipeline Management

Prospecting Tools

Quotes/Estimates

Referral Tracking

Reminders

Reporting/Analytics

Sales Pipeline Management

Search

Search/Filter

Segmentation

Self Service Portal

Shared Contacts

Source Tracking

Subscriber Management

Task Management

Template Management

Territory Management

Workflow Management

WYSIWYG Editor

Highrise

Web-based

iPad

iPhone

Android

Zendesk Suite

Basic

I like how easy it is to view email communications and client information in a portal the whole team can use.

Owner 

You can use any data from a 3rd party site that can be uploaded using the Highrise which makes my job way easier when it comes to sales.

Founder

Very good overall, and would have kept using it hand the price been more acceptable.

For example, integration with social media platforms - ie the ability to easily log those activities was a bit cumbersome.  

Account Manager

It's steep and I don't believe they are accepting new customers.

Chief Operating Officer

I do not think the software does a good job at providing a pipeline for customer sales.

Publisher/Owner

It has a very simple user interface, where you can see that things were thought through very well.  

Coach

Valuable means of organising contacts, storing important communication threads and personal notes.

User Interface

Client Information

Data Management

Pricing

Integrations

Sales Tracking

Value

Notes

Freelancers

Small Business

Large Enterprises

They do follow-up regularly, but it is not annoying, they have real questions and real answers, and the support is top notch.

VP Of Sales and Marketing

Even with a few things I wish they had, the customer service team is helpful to explain whether or not certain things can be utilized.

Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Autoresponders

Calendar Management

Calendar/Reminder System

Calendar Sync

Canned Responses

Channel Management

Click Tracking

Client Management

Client Tracking

Collaboration Tools

Commenting/Notes

Communication Management

Customer Database

Customer Engagement

Customer Journey Mapping

Customer Social Profiles

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Synchronization

Data Visualization

Deal Management

Document Management

Drag & Drop

Drip Campaigns

Email Management

Email Monitoring

Email Reminders

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

File Management

For AEC Industry

Forecasting

For Financial Institutions

For iPad Devices

For Real Estate

For Sales Teams/Organizations

For Small Businesses

For Startups

Goal Management

Goal Setting/Tracking

Inbox Management

Kanban Board

Lead Capture

Lead Generation

Marketing Automation

Meeting Management

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Opportunity Management

Performance Management

Pipeline Reports

Predictive Analytics

Project Management

Real-Time Data

Real-Time Notifications

Reporting/Project Tracking

Reporting & Statistics

Revenue Management

Role-Based Permissions

Routing

Sales Activity Management

Sales Forecasting

Sales Reports

Sales Trend Analysis

Scheduling

Reviews for Copper come from a wide variety of industries, including marketing and advertising (9% of reviewers), real estate (8%), and computer software (6%). The most frequent use case for Copper cited by reviewers is CRM (62% of reviewers).

Users and use cases

Reviewers indicate Copper’s early plans are affordable and cost-effective for small businesses, and they appreciate its essential CRM features. Some users report costs rise with advanced features, larger teams, and premium plug-ins, diminishing overall value.

Value for money

The Copper integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Copper) and Google Calendar (a scheduling product, 4.9).

Copper is a CRM tool with key features that include contact management, interaction tracking, and more.

Copper

Pipedrive

Insightly

Dynamics 365

Salesforce Starter

ActiveCampaign

Streak

SugarCRM

Starter

Professional

Business

Rigid cancellation and refund policies

Co-Founder

They try to require you to cancel 30 days IN ADVANCE of the renewal date, but send no notification of that at that point, nor do the poorly written terms clearly state that.   

Managing Director

I did so and was billed AGAIN two days later. When I contact customer service, they said that per their policy, not only was that charge valid, but that I would be charged AGAIN next month before charges stopped. When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it.

90% of reviewers feel negative about Copper’s cancellation and refund process. Some users report difficulty canceling subscriptions, citing confusing terms and lack of clear notifications. Reviewers indicate that refunds are rarely granted, even for unused or recently renewed accounts, and customer support often ignores or declines refund requests. Some users say auto-renewal charges continue after cancellation attempts, and they feel the process is intentionally complicated. Reviewers mention permanent deletion of account data upon cancellation and frustration with inflexible billing practices, especially for long-term or inactive customers.

Recurring technical glitches and slow fixes

Director of Sales

simple UI is also clunky and at times nonfunctional

A buggy plugin to Gmail that blew up some of my windows with a senselessly repeating 'copper' icon, an insanely annoying notification for every time someone reads an email that is completely non-obvious how to turn off, a buggy API to my drip marketing campaign tool that added friction to my life.

78% of reviewers feel negative about Copper’s bugs and technical issues. Some users report frequent malfunctions, slow loading times, and erratic search functions. Reviewers indicate that Chrome extensions and APIs can be buggy, leading to frustrating experiences and wasted time. Some users say the platform occasionally crashes or becomes confusing, and they struggle to get timely support or fixes from the development team. Reviewers mention that interface changes and notification problems add friction, and some find the software clunky or difficult to integrate with other tools.

High cost and limited value

41% of reviewers feel negative about Copper’s pricing. Some users report that the platform is expensive compared to other CRMs, especially when factoring in additional costs for Google Workspace and premium features. Reviewers indicate that basic plans lack essential functionality, requiring upgrades that increase overall expense. Some users say per-user pricing and costly plug-ins make Copper less affordable for growing businesses. Reviewers mention that the value provided does not always justify the price, and they find the product less competitive in terms of features and scalability.

Automated task and reminder system

95% of reviewers feel positive about Copper’s task management. Reviewers appreciate being able to prioritize, plan, and automate tasks and reminders, often highlighting the integration with Google Workspace as a major benefit. Some users say automatic syncing with Gmail and Google Calendar eliminates manual data entry and reduces errors. Reviewers indicate that custom reminders and workflows help them stay organized and ensure no sales opportunity is missed. Some users report that assigning tasks to colleagues and tracking progress is straightforward, and they value the ability to manage tasks from both desktop and mobile.

Comprehensive client tracking tools

Customer Success Manager

Copper provides a comprehensive suite of tools that allows me to track existing clients, identify opportunities, and communicate with different audiences based on their customer profile.  

92% of reviewers feel positive about Copper’s tracking capabilities. Some users report that the platform allows them to monitor client interactions, track sales opportunities, and follow up efficiently. Reviewers appreciate the seamless integration with Google Workspace, which enables easy access to communication history and project progress. Some users say the opportunity tracking feature helps them manage workflow and maintain a clear record of deliverables. Reviewers indicate that having all tracking tools in one place saves time and supports collaboration among team members, making it easier to maintain client relationships and sales pipelines.

Intuitive and user-friendly interface

Customer Support, Logistics, Admin

Using Copper is easy and it keeps information well organized and easily accessible.

95% of reviewers feel positive about Copper’s ease of use. Reviewers indicate that the interface is modern, minimal, and intuitive, allowing them to quickly learn and navigate the platform. Some users say the consistent design across web, sidebar, and mobile apps makes information accessible and actionable. Reviewers appreciate the streamlined setup and organization, which reduces complexity compared to other CRMs. Some users report that Copper’s user experience helps them keep data organized and manage tasks efficiently, and they value the platform’s adaptability for both individual and team workflows.

Seamless Google workspace integration

93% of reviewers feel positive about Copper’s integrations. Users think the platform’s tight connection with Gmail, Google Calendar, and Google Drive is essential for their workflow. Some reviewers find that integration with Google Suite streamlines communication and data entry, making it easy to organize CRM accounts. Reviewers appreciate the ability to connect with third-party apps like PandaDoc, MailChimp, and Zapier, which expands functionality. Some users report that integrating with their existing Google ecosystem saves time and simplifies onboarding, while others value the ease of tracking activities across multiple tools.

VP, Client Relations

Tags help me stay organized, and adding custom fields to every record type is very helpful.

We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result.