Highrise vs LiveAgent

Salesforce Sales Cloud

HubSpot CRM

Zoho CRM

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Simple & zero learning curve solution to keep track of the leads, follow ups, history, and activity that are the lifelines of your business.

Campaign Management

CAN-SPAM Compliance

Contact Database

Contact Management

Customer Support

Data Import/Export

Document Storage

Email Marketing

Interaction Tracking

Internal Chat Integration

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

List Management

Performance Metrics

Pipeline Management

Prospecting Tools

Quotes/Estimates

Referral Tracking

Reminders

Reporting/Analytics

Sales Pipeline Management

Search

Search/Filter

Segmentation

Self Service Portal

Shared Contacts

Source Tracking

Subscriber Management

Task Management

Template Management

Territory Management

Workflow Management

WYSIWYG Editor

Highrise

Web-based

iPad

iPhone

Android

monday.com AI Work Platform

Zendesk Suite

Basic

I like how easy it is to view email communications and client information in a portal the whole team can use.

Owner 

You can use any data from a 3rd party site that can be uploaded using the Highrise which makes my job way easier when it comes to sales.

Founder

Very good overall, and would have kept using it hand the price been more acceptable.

For example, integration with social media platforms - ie the ability to easily log those activities was a bit cumbersome.  

Chief Operating Officer

I do not think the software does a good job at providing a pipeline for customer sales.

Publisher/Owner

It has a very simple user interface, where you can see that things were thought through very well.  

Coach

Valuable means of organising contacts, storing important communication threads and personal notes.

Account Manager

It's steep and I don't believe they are accepting new customers.

User Interface

Client Information

Data Management

Pricing

Integrations

Sales Tracking

Value

Notes

Freelancers

Small Business

Large Enterprises

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Administrative Manager

It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.

data analyst

I Live agent's advanced features which make it absolutely easy and efficient to  interact with website visitors, leading to improved customer satisfaction and increased conversion ratesI like that the customer support are always active to help incases of any issues which is a major plus

LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.



Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Callback Scheduling

Call Center Integration

Call Center Management

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Canned Responses

Case Management

Catalog Management

Change Management

Chatbot

Chat/Messaging

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Data Management

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Decision Support

Discussions/Forums

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

Forms Management

For Startups

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Reviews for LiveAgent come from a wide variety of industries, including Information Technology and Services (12% of reviewers), Marketing and Advertising (7%), and Computer Software (7%). The most frequent use case for LiveAgent cited by reviewers is live chat (57% of reviewers).

Users and use cases

Most reviewers indicate that LiveAgent delivers strong value for money, citing comprehensive features and flexible pricing plans. However, some users report that advanced features, extra users, and branding removal can make costs high for small businesses.

Value for money

LiveAgent is a live chat tool with key features that include chat transcripts and history, real-time notifications, reporting and analytics, chat and messaging, support ticket management, and more.

Highrise vs LiveAgent Comparison (2026)

Highrise

LiveAgent

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives