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Infobip
Omni-channel customer communication and engagement
(4)
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Infobip Reviews
14 reviews
Recommended
Ahmad Idzuan S.
Medical Devices, 10,001+ employees
Used weekly for 6-12 months
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Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Sylvia W.
Financial Services, 201-500 employees
Used daily for 1-2 years
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Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Thank you for the review!
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