Kayako vs Olark

Zendesk Suite

Freshdesk

Intercom

Tidio

Freshchat

2Chat

Compare Kayako and Olark based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Application Management

Asset Tracking

Automated Routing

Autoresponders

Availability Management

Call Center Management

Capacity Management

Change Management

Chat/Messaging

Collaboration Tools

Communication Management

Configurable Workflow

Configuration Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Dashboard

Data Visualization

Email Management

Email Templates

Event Triggered Actions

Feedback Management

Help Desk Management

Incident Management

Interaction Tracking

Issue Auditing

Issue Management

Knowledge Base Management

Live Chat

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Offline Form

Performance Metrics

Problem Management

Project Management

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Recurring Issues

Release Management

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Website Integration

Workflow Management

Kayako

Android

Linux

Web-based

Windows

iPad

iPhone

Gerente de sucesso do cliente

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Webmaster

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Director of Technical Support

I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

Customer Service

One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.

Account Manager

The migration to the new version was horrible. There was little communication and I had to keep following up.

Chief Software Architect

I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.

IT Support Specialist

Features and functionality missing or not working.

I have used this and I am surprised that the review at your website is so much biased.

It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.

Operations-India

In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).

At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.

Software Engineer

Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.

admin

Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.

social media evaluator

I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.

There were few reporting tools and there was no way to set follow-up tasks.

Database Developer

I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.

Freelance Web Developer

Really easy and streamlined customer experience.

Founder

WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.

Kayako screenshot: Kayako multi-channel conversations

Kayako screenshot: Kayako unified cases

Kayako screenshot: Kayako conversation with customer

Kayako screenshot: Kayako support history

Kayako screenshot: Kayako creates single view of conversation

Kayako screenshot: Kayako build knowledge base

Kayako screenshot: Kayako mobile application

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Activity Dashboard

Canned Responses

File Sharing

Geotargeting

Proactive Chat

Real-Time Analytics

Real-Time Notifications

Screen Sharing

Transcripts/Chat History

Transfers/Routing

Olark

Technical Support Specialist

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

Developer

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Consultor SOA

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Marketing Consultant

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

E communications specialist

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

communications and events coordinator

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

Software Developer

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Administrator

When cookies disable chat not working. That Is a littel problem.

Senior Project Manager

When my friend had his startup, I shared my experience with him and advised to use olark as a live chat too. As far as I know, he also liked the results, so you may want to try it out yourself.

Regional Account Executive

It's super simple to use, is very reliable, and doesn't crash. They have a very responsive support team as well.

Sr. Product Manager

Great and super easy to setup for small business.

Digital Marketing Manager

Great and reliable live chat provider for businesses.

Improves your customer retention. Helps you to react to clients requests quickly.

We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Social Media Coordinator

I like how easy Olark makes chatting with customers. This streamlines most of the assistance procedures we provide to customers.

Event Coordinator

It is just so incredibly easy to use. It's so easy to train others on.

Sales Development Representative

The functionality is limited, they do not have custom bots and automated playbooks.

Associate Community Manager

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint.

Kayako vs Olark Comparison (2026)

Kayako

Olark

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives