Loyal Zoo vs Text Request

SumUp

Podium

Twilio

SimpleTexting

Cognigy.AI

charles

Compare Loyal Zoo and Text Request based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Viber

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Text Request

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Tremendous

Tremendous is the global payouts platform for businesses sending gift cards and money at scale. Trusted by 20,000+ leading organizations, Tremendous has delivered billions in rewards and enables businesses to reach recipients across 230+ countries and regions. From research incentives to marketing a

Run your own digital loyalty card and keep customers coming back, just like the big brands. Ideal for cafes, restaurants, beauty salons, vaping bars, retail...

Activity Tracking

Alerts/Notifications

Campaign Management

Communication Management

Customer History

Customer Profiles

Customizable Branding

Data Import/Export

Engagement Tracking

Live Chat

Loyalty Cards

Loyalty Program

Membership Management

Mobile Alerts

Multi-Channel Marketing

Point of Sale (POS)

Promotions Management

Real-Time Data

Real-Time Notifications

Reporting/Analytics

Rewards Management

SMS Marketing

Social Promotion

Loyal Zoo

iPhone

iPad

Android

Windows

Web-based

Digital Loyalty

Prime Loyalty

General Manager

We we liked least about loyal zoo is that the software will delete accounts that have been inactive for more than 1 month.

We were looking for software that allowed us to have customers cards on file with the card still secure.

Owner

I am a travelling photographer and videographer for dancing and events so my customers purchase both face to face and online. Because the software is designed for brick and mortar businesses, you have to be within a short distance to "check in" through the application.

Within 2 weeks I have been able to set this system up, connect it to both my online order forms and face to face purchasing system and even managed to link a login page to my website so customers can easily check in with us at any time to see their points balance and rewards.

Managing Director 

App is not big enough to draw in new customers only your existing customers.

Business Owner 

I like the way it integrates with my current epos system so that I can issue loyalty points as people shop.

Owner 

Can't use it offline or when internet fails

The clients agree to the promos during the sign-up process and can easily unsubscribe within a promo email.

I have been able to issue loyalty points without the need for loyalty cards which are expensive to print and annoying for customers.   

You cannot control that algorithm or place a person into a category manually when just implementing the system at your business.

I like the email marketing - just one email a week to promote may offers to loyalty customers ensures they keep returning.

There is also an admin panel where you can see all the trends and general business settings.  

Everyone has hundreds of apps these days,  offering another one for a rare usage goes with resistance and unnecessary steps.

Great interface to manage and award points to customers.

be aware - if you lose you password you need their assistance to get your login back.

I wish there was an integration with e-commerce platforms.

President

There is a lag when putting in customer info sow end up creating duplicate accounts when the info doesn't pop up in time.

I love the ease of use, and having the ability to add/subtract reward points from anywhere!

We still get kick backs from customer after purchase (phone call, social media message, return visit) with them saying they didn't get their points.  

A few things that I wish could be changed or added to the app:

One time a person comes as a VIP and another, as New and you can't really explain why.

I would like to be able to change the rate of regular rewards from 1:$1 to something else, preferably customizable based on my preferences.

We are currently not using this option at all.

There are couple of times at the beginning when we were trying to enter new customers and an existing customer's profile was still open.

I also wasn't able to show the staff what it would look like prior to the run to prep them for what to look for.

I would also like to have an auto-add of points when someone registers for the rewards program.

Coffee Shop Co-Owner

The aesthetics, back end, and website widget option definitely need work.

The only problem I have had is the glitches with updates. But they iron these out relatively quickly.

This window also makes it impossible to enter in any customers info.

Pres

Would like to Be able  to use partial points for our clients. And the rest of points not disappear

owner

only 2 text messages a month, wish at a minimum one every week.

We have 2 locations and I want to run the same promo for both.  

There was one problem when I was away from work and I needed to look up a client but forgot my password.

manager

it doesn't automatically pull up customers unless  we search for them

Very happy with the service so far and look forward to using this system a lot more in 2022!

Our promos from one location to another were almost identical, but not quite.  

Director

This is a fantastic product and I can't wait to see what's in store for the future!

Purchasing Manager

Management and employees overall like Loyalzoo, but when we are busy it's easy to forget to add customers points.

Sales Manager

Customer repeats, easy to operate, great way to offer loyal customer incentives

Director 

Expensive seen as you don’t get any sms with your subscription and cost double to do so!!

It was annoying that I couldn't copy and paste the promo.  

I had to assemble it from scratch which took about 30 minutes.  

everything thing has to be manually put in and looked up.

it has an app so our customer know their points

Co-owner

What I like the most is how it integrated so smoothly with our Clover POS.

Lot of similar apps give you free sms so very disappointed

Easy features for customers to use points and redeem

I love that this program integrates seamlessly with my POS system and it's very simple and easy to use.

Customer Loyalty

Reward System

Security and Access Control

Promotion

Bugs and Issues

Manual Entry

Integrations

Automation

User History

Small Business

Mid-size Business

Freelancers

Loyalzoo

WhatsApp

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Telegram

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

Automated Responses

Autoresponders

Batch Communications

Campaign Scheduling

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Contact Management

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard

Employee Database

Feedback Management

File Sharing

Inbox Management

Interaction Tracking

Mass Texting

Message Personalization

Mobile Access

Mobile Coupons

Monitoring

Multi-Channel Communication

Multi-Language

Newsletter Management

Personalization

Polls/Voting

Proactive Chat

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reminders

Reporting & Statistics

Response Management

Review Monitoring

Review Notification

Role-Based Permissions

Scheduled Messaging

Search/Filter

SMS Messaging

Surveys & Feedback

Tagging

Template Management

Text-to-Win

Third-Party Integrations

Transcripts/Chat History

Video Conferencing

Widgets

Reviews for Text Request come from a wide variety of industries, including hospital & health care (12% of reviewers), medical practice (9%), and health, wellness and fitness (8%). The most frequent use case for Text Request cited by reviewers is customer communications management (50% of reviewers).

Users and use cases

Most reviewers indicate that Text Request delivers strong value for money, citing competitive pricing, customizable plans, and essential features. However, some users report unexpected costs, price increases, and extra charges for features they expected included.

Value for money

Text Request is an SMS marketing program offering key features such as SMS messaging, communication management, transcripts/chat history, alerts/notifications, and customer history, among others.

Proprietary

Basic

Starter

Corporate

Enterprise

I.T. Marketing

We would export, copy and paste, and then customize all of our reminders and appointments for the next day to send as a group text to all appointments in that same time range.

They suggested we  "escalate" messages meaning we set a time (we chose 5 minutes) and after that time, Text Request will send a message to my personal phone letting me know that we have an incoming message that is over 5 minutes old.

Program Director

It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement.

Paralegal

I wish I had more ability to delete text message and customize them a certain way. whenever I click on a thread, it pulls up this entire box where I can edit or block or see the thread, and I would rather it default to the thread I am trying to view.

Office Manager

I like most that Text Request allows multiple team members to manage conversations, and the anayltics and reporting that help improve customer strategies.

Customer Service Rep

What I like best about Text Request is that as an agency, we can plan ahead and send mass text messages in order to create  engagement with our customers.

Loyal Zoo vs Text Request Comparison (2026)

Loyal Zoo

Text Request

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives