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Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.
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Platforms supported
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Training options
Overall Rating
4.4
/5
100
Positive reviews
60
27
11
0
2
Ben K.
Verified reviewer
Used daily for 6-12 months
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The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.
My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.
Thanks for your feedback Ben! To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations. Cheers.
hoang t.
Consumer Services, 1-10 employees
Used daily for 2+ years
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I love the ease and the pricing for this product makes it an easy choice
Loyal Zoo does exactly what I need it to do. It's a digital stampcard for clients that's very inexpensive and does everything other similar products offer. 1)You can customize your points 2)It has a history of clients' activities 3)It is inexpensive 4)You can also use their texting feature to text clients for promos 5)You can add notes for each client essentially creating a client profile
For the approximately 2 years that I've used Loyal Zoo there were no issues with the software itself. There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.
Hope J.
Hospitality, 11-50 employees
Used daily for 6-12 months
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Customer experience is amazing!
LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great.
If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.
Hi Hope, Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience. All of your feedback is already noted and in our pipeline for the near future. So watch this space :)
Jeff S.
Retail, 11-50 employees
Used daily for 6-12 months
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As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!
This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.
I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.
Hey Jeff, Thanks so much for your kind words! If you wouldn't mind dropping us an email to hello@loyalzoo.com as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)
Gregg J.
Retail, 1-10 employees
Used daily for 1-2 years
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Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.
I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.
-Easier way to look at customer point history.
Q. What type of pricing plans does Loyal Zoo offer?
Loyal Zoo has the following pricing plans:
Starting from: $47.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Loyal Zoo?
Loyal Zoo has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business
Q. What languages does Loyal Zoo support?
Loyal Zoo supports the following languages:
English
Q. Does Loyal Zoo support mobile devices?
Loyal Zoo supports the following devices:
Android, iPad, iPhone
Q. Does Loyal Zoo offer an API?
Yes, Loyal Zoo has an API available for use.
Q. What other apps does Loyal Zoo integrate with?
Loyal Zoo integrates with the following applications:
Clover, Lightspeed Retail
Q. What level of support does Loyal Zoo offer?
Loyal Zoo offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)