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Loyal Zoo Logo

Loyal Zoo

Digital loyalty card service for SME retailers and eateries

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Loyal Zoo Pricing, Features, Reviews and Alternatives

Loyal Zoo product overview

Price starts from

47

Per month

Other

What is Loyal Zoo?

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Key benefits of using Loyal Zoo

  • Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

  • Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

  • A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

  • When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

  • Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    Videos
    Documentation

    Loyal Zoo pricing information

    Value for money

    4.3

    /5

    100

    Starting from

    47

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Loyal Zoo features

    Functionality

    4.0

    /5

    100

    Total features

    22

    4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Alerts/Notifications
    Data Import/Export
    Customizable Branding
    CRM
    Real Time Notifications
    SMS Marketing

    Functionality contenders

    Loyal Zoo users reviews

    Overall Rating

    4.4

    /5

    100

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.4/10
    Rating distribution

    5

    4

    3

    2

    1

    60

    27

    11

    0

    2

    Pros
    Loyal Zoo has been so great during the last couple of months for us. Our customers are starting to get familiar with it and hopefully they will all have their names on by the end of 2021.
    Integration was very simple and easy to launch. What I like most is that I can use the least amount of personal information possible and the mobile sign in is awesome.
    This is such an easy program to use. We have had very few minor mishaps and overall have been very happy with the convenience and ease of this product.
    Cons
    There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.
    When they bring it back, we enter the info and the missed points from the first visit at our convenience when we're not busy.
    I miss being able to write notes on customers accounts.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Best Loyalty Program We Have Used To Date!

    Reviewed 5 years ago
    Pros

    The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

    Cons

    My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

    Vendor response

    Thanks for your feedback Ben! To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations. Cheers.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Most bang for your buck

    Reviewed a year ago

    I love the ease and the pricing for this product makes it an easy choice

    Pros

    Loyal Zoo does exactly what I need it to do. It's a digital stampcard for clients that's very inexpensive and does everything other similar products offer. 1)You can customize your points 2)It has a history of clients' activities 3)It is inexpensive 4)You can also use their texting feature to text clients for promos 5)You can add notes for each client essentially creating a client profile

    Cons

    For the approximately 2 years that I've used Loyal Zoo there were no issues with the software itself. There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Great potential ...but it’s not there yet!

    Reviewed 2 years ago

    Customer experience is amazing!

    Pros

    LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great.

    Cons

    If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.

    Vendor response

    Hi Hope, Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience. All of your feedback is already noted and in our pipeline for the near future. So watch this space :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Cant believe it took me so long to install this!

    Reviewed 3 years ago

    As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

    Pros

    This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.

    Cons

    I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

    Vendor response

    Hey Jeff, Thanks so much for your kind words! If you wouldn't mind dropping us an email to hello@loyalzoo.com as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Loyalty Texting Program I have found.

    Reviewed 2 years ago

    Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

    Pros

    I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.

    Cons

    -Easier way to look at customer point history.

    Loyal Zoo FAQs and common questions

    Q. What type of pricing plans does Loyal Zoo offer?

    Loyal Zoo has the following pricing plans:
    Starting from: $47.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Loyal Zoo?

    Loyal Zoo has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Small Business


    Q. What languages does Loyal Zoo support?

    Loyal Zoo supports the following languages:
    English


    Q. Does Loyal Zoo support mobile devices?

    Loyal Zoo supports the following devices:
    Android, iPad, iPhone


    Q. Does Loyal Zoo offer an API?

    Yes, Loyal Zoo has an API available for use.


    Q. What other apps does Loyal Zoo integrate with?

    Loyal Zoo integrates with the following applications:
    Clover, Lightspeed Retail


    Q. What level of support does Loyal Zoo offer?

    Loyal Zoo offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

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