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Loyalzoo Pricing, Features, Reviews & Comparison of Alternatives

Loyalzoo

Digital loyalty card service for SME retailers and eateries

4.48/5 (79 reviews)
See AlternativesWrite a review

Loyalzoo overview

What is Loyalzoo?

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.

Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.

Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.
www.loyalzoo.com

Pricing

Starting from
$57/month
Pricing options
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Loyalzoo screenshot: Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.Loyalzoo How it worksLoyalzoo screenshot: Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.Loyalzoo screenshot: Your Loyalzoo merchant dashboard is where you create and manage your loyalty program. It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.Loyalzoo screenshot: On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.Loyalzoo screenshot: Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).Loyalzoo screenshot: Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.Loyalzoo screenshot: Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.

Loyalzoo user reviews

Overall rating
4.5
/5
Excellent
46
Very good
25
Average
8
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.0
  4.5
  4.8
Read all reviews
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Rating
Based on 1,204 user ratings
Ben Kurbis

Best Loyalty Program We Have Used To Date!

Used daily for 6-12 months
Reviewed 2018-01-20
Review Source: Capterra

Pros
The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Cons
My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Response from Loyalzoo


Thanks for your feedback Ben!
To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations.
Cheers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jeff Sasse

Cant believe it took me so long to install this!

Used daily for 6-12 months
Reviewed 2019-06-28
Review Source: Capterra

As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

Pros
This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.

Cons
I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

Response from Loyalzoo


Hey Jeff,

Thanks so much for your kind words!

If you wouldn't mind dropping us an email to hello@loyalzoo.com as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hope Johnson

Great potential ...but it’s not there yet!

Used daily for 6-12 months
Reviewed 2020-10-19
Review Source: Capterra

Customer experience is amazing!

Pros
LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great.

Cons
If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.

Response from Loyalzoo


Hi Hope,

Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience.

All of your feedback is already noted and in our pipeline for the near future. So watch this space :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Gregg Johnson

Best Loyalty Texting Program I have found.

Used daily for 1-2 years
Reviewed 2020-10-06
Review Source: Capterra

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

Pros
I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.

Cons
-Easier way to look at customer point history.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jamie Morrell

Loyalzoo review

Used daily for 6-12 months
Reviewed 2020-02-24
Review Source: Capterra

We have been happy with the product and the company. A couple of times I got a little frustrated with the method of communication but our issues are always resolved quickly and explained very well.

Pros
This is such an easy program to use. We have had very few minor mishaps and overall have been very happy with the convenience and ease of this product.

Cons
Really I have no complaints. We are very happy with the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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User recommendation
8.3/10
Based on 69 user reviews
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Loyalzoo pricing

Starting from
$57/month
Pricing options
Subscription
Free trial
 
View Pricing Plans

$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems

Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

Value for money
4.4/5
Based on 75 user ratings
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Loyalzoo features

API
Automatic Notifications
Customizable Branding
Data Import/Export

Activity Dashboard (326 other apps)
Activity Tracking (207 other apps)
Calendar Management (220 other apps)
Contact Management (179 other apps)
Custom Fields (166 other apps)
Customer Database (211 other apps)
Customizable Reporting (195 other apps)
Customizable Templates (222 other apps)
Electronic Payments (181 other apps)
Email Integration (231 other apps)
Real Time Reporting (161 other apps)
Reminders (213 other apps)
Reporting & Statistics (347 other apps)
Social Media Integration (208 other apps)
Surveys & Feedback (192 other apps)
Third Party Integration (330 other apps)

Features
4.0/5
Based on 79 user ratings
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Based on 1,204 user ratings

Categories

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Videos and tutorials

Loyalzoo How it works

Loyalzoo How it works

Additional information for Loyalzoo

Key features of Loyalzoo

  • Smart multi-channel marketing message delivery
  • Automatic SMS and emails
  • Campaign success reports
  • In app branding
  • "Hands free" and "app free" customer signup
  • Automated labelling of VIP customers
  • Ability to add customer notes
  • Runs on most point-of-sale systems
View All Features

Benefits

Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.