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Loyal Zoo Logo

Loyal Zoo

4.4
(106)

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Digital loyalty card service for SME retailers and eateries

(7)

Loyal Zoo Pricing, Features, Reviews and Alternatives

Loyal Zoo FAQs

Q. What type of pricing plans does Loyal Zoo offer?

Loyal Zoo has the following pricing plans:
Starting from: $47.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Loyal Zoo?

Loyal Zoo has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business


Q. What languages does Loyal Zoo support?

Loyal Zoo supports the following languages:
English


Q. Does Loyal Zoo support mobile devices?

Loyal Zoo supports the following devices:
Android, iPad, iPhone


Q. Does Loyal Zoo offer an API?

Yes, Loyal Zoo has an API available for use.


Q. What other apps does Loyal Zoo integrate with?

Loyal Zoo integrates with the following applications:
Clover, Lightspeed Retail


Q. What level of support does Loyal Zoo offer?

Loyal Zoo offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

Loyal Zoo product overview

Price starts from

47

Per month

Other

What is Loyal Zoo?

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Key benefits of using Loyal Zoo

  • Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

  • Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

  • A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

  • When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

  • Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    Videos
    Documentation

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    Starting from

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    Per month

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    Loyal Zoo pricing information

    Value for money

    4.3

    /5

    106

    Starting from

    47

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Loyal Zoo features

    Functionality

    4.0

    /5

    106

    Total features

    27

    4 categories

    Most valued features by users

    Reporting/Analytics
    Alerts/Notifications
    API
    Data Import/Export
    Customizable Branding
    Real Time Data
    Activity Tracking
    Campaign Management

    Functionality contenders

    Loyal Zoo users reviews

    Overall Rating

    4.4

    /5

    106

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.34/10
    Rating distribution

    5

    4

    3

    2

    1

    64

    27

    12

    1

    2

    Pros
    Loyal Zoo has been so great during the last couple of months for us. Our customers are starting to get familiar with it and hopefully they will all have their names on by the end of 2021.
    Integration was very simple and easy to launch. What I like most is that I can use the least amount of personal information possible and the mobile sign in is awesome.
    This is such an easy program to use. We have had very few minor mishaps and overall have been very happy with the convenience and ease of this product.
    Cons
    There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.
    When they bring it back, we enter the info and the missed points from the first visit at our convenience when we're not busy.
    I miss being able to write notes on customers accounts.
    LR
    AvatarImg

    Lidia R.

    Retail, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Very easy to use & atractive loyalty scheme

    Reviewed 2 years ago

    It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back.

    Pros

    Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back.

    Cons

    It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign.

    JB
    AvatarImg

    Jason B.

    Retail, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect rewards program for businesses

    Reviewed 5 years ago

    My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.

    Pros

    The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!! The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!

    Cons

    Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.

    Vendor response

    Jason, Many thanks for your super kind words!!! Cheers, Massimo

    KV
    AvatarImg

    Karolina V.

    Food & Beverages, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Useful app but with significant limitations

    Reviewed 6 years ago

    Increased customer visitorship and engagement

    Pros

    Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

    Cons

    When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

    Vendor response

    Hi Karolina, many thanks for the candid review. Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case. Please get in touch with us and we can set it up.

    MM
    AvatarImg

    Madison M.

    Consumer Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We use Loyalzoo to give our customers rewards and send push notifications.

    Reviewed 6 years ago

    Customer information and tracking of stats.

    Pros

    That it just needs a name and phone number. Our customers love that they do not have to give a ton of information to sign up.

    Cons

    It can be glitchy at times. When trying to merge or delete customers it doesn't always work. It also has problems with adding points in at times. I don't like the animal cartoons instead of pictures now either.

    Vendor response

    Hey Madison, thanks for the feedback! We are currently working on a better merge/delete function which will be available in the dashboard area soon, so we'll let you know once it's released :) Customer profile pictures are still available as long as the customer checks-in using their Facebook profile. We implemented the animals to help you further identify your customers who didn't check-in with that facility. If you need any assistance with the above or to provide any further feedback feel free to reach us on hello@loyalzoo.com

    SW
    AvatarImg

    Shannon W.

    Retail, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Seamless with Clover

    Reviewed 3 years ago

    Excellent! Very pleased!

    Pros

    I love that this program integrates seamlessly with my POS system and it's very simple and easy to use. Installing it was a breeze! It's very easy to set-up a basic loyalty program, and I like the double points feature when I'm having special promotions in the store. I've been using it for almost 2 years and have been very pleased.

    Cons

    I've had a few minor instances in which the software wasn't working, but it worked itself out after a few hours and was up and running again.

    Vendor response

    Hi Shannon, Thank you so much for your feedback. We really appreciate it! Unfortunately, when you experienced things not working it was when your Clover POS was down and not passing us any of your customer orders and their data, so we could not give loyalty points automatically. I find this happens on the odd occasion with Clover but when it does our software goes back to any of those missed orders at the time and gives points when Clover are back up and running. Glad you're loving everything else : )

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