Loyalzoo Pricing, Features, Reviews & Comparison of Alternatives

Loyalzoo

Digital loyalty card service for SME retailers and eateries

4.48/5 (63 reviews)

Loyalzoo overview

What is Loyalzoo?

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.

Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.

Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.
www.loyalzoo.com

Pricing

Starting from
$57/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Loyalzoo screenshot: Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.Loyalzoo How it worksLoyalzoo screenshot: Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.Loyalzoo screenshot: Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.Loyalzoo screenshot: On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.Loyalzoo screenshot: Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).Loyalzoo screenshot: Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.Loyalzoo screenshot: Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.

Loyalzoo reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.0
  4.5
  4.8
Ben Kurbis

Best Loyalty Program We Have Used To Date!

Used daily for 6-12 months
Reviewed 2018-01-20
Review Source: Capterra

Pros
The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Cons
My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Response from Loyalzoo


Thanks for your feedback Ben!
To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations.
Cheers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jeff Sasse

Cant believe it took me so long to install this!

Used daily for 6-12 months
Reviewed 2019-06-28
Review Source: Capterra

As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

Pros
This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.

Cons
I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

Response from Loyalzoo


Hey Jeff,

Thanks so much for your kind words!

If you wouldn't mind dropping us an email to hello@loyalzoo.com as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Whiting

Loyalzoo in our vape shop

Used daily for less than 6 months
Reviewed 2019-07-16
Review Source: Capterra

I feel that it was a good decision to start using the software and the customers certainly find it good (well the ones who install the app that is.) it does however need some tweaks to become an exceptional addition to our EposNow Till.

Pros
I liked the ease of installation and the speed that we got up and running with our EposNow till system. I really like the fact that we no longer have to spend funds on loyalty cards which customer usually end up loosing anyway. The app is getting some good feedback from our customers too!

Cons
the fact that it doesn't fully integrate with our eposNow system and sometimes it feels like we are running two systems instead of one. The bouncing back and fourth between our till screen and the loyalzoo screen can be a pain. i wish that when we search our existing customers the loyalzoo customers would also comeback and be more like a plugin. the fact that you cannot automatically use the points without searching the app for the customer first then removing the points and then going back into the eposnow screen and remembering to then apply the points at the point of currency changing hands.. real pain..

Response from Loyalzoo


Hey John,

Thanks so much for your great feedback.

Unfortunately, it is a limitation of Epos Now's capabilities that prevent us from having a deeper integration with your till. We would love to have a sleeker experience but we can only go as far as Epos Now's functionalities.

Don't forget customer's don't have to install the app, you can add them into your loyalty program with email and they will get any points and marketing messages in email. You can even set-up a customer-facing check-in tablet so they can add their own email, using these instructions here: http://help.loyalzoo.com/en/articles/492777-how-to-get-customers-to-register-themselves-in-store

If you require any assistance with the above, just reach out at hello@loyalzoo.com :)

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Karolina Va

Useful app but with significant limitations

Used daily for 1-2 years
Reviewed 2018-07-16
Review Source: Capterra

Increased customer visitorship and engagement

Pros
Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

Cons
When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

Response from Loyalzoo


Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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hoang tran

Wished I knew about it earlier!

Used daily for 6-12 months
Reviewed 2019-07-12
Review Source: Capterra

Pros
I love that it's so easy to use and simple. You can customize how you want your points to be. Whether it's a point per dollar, or a point per visit, or point per item/service, it's easy. I also love that I can view the history of clients and see when their total visits and last visit. I love the search function. Listings come up as you're typing in the 3rd character. It's simple for what I need for my business and at the right price. There are other rewards systems out there but way too expensive for what I need.

Cons
At the moment, I can't think of anything =)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Loyalzoo pricing

Starting from
$57/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems

Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

Loyalzoo features

API
Automatic Notifications
Customizable Branding
Data Import/Export
Real Time Data

Activity Dashboard (229 other apps)
Activity Tracking (171 other apps)
CRM Integration (138 other apps)
Calendar Management (186 other apps)
Custom Fields (150 other apps)
Customer Database (161 other apps)
Customizable Reporting (171 other apps)
Customizable Templates (178 other apps)
Electronic Payments (141 other apps)
Email Integration (200 other apps)
Reminders (190 other apps)
Reporting & Statistics (248 other apps)
Social Media Integration (177 other apps)
Surveys & Feedback (142 other apps)
Third Party Integration (231 other apps)

Additional information for Loyalzoo

Key features of Loyalzoo

  • Smart multi-channel marketing message delivery
  • Automatic SMS and emails
  • Campaign success reports
  • In app branding
  • "Hands free" and "app free" customer signup
  • Automated labelling of VIP customers
  • Ability to add customer notes
  • Runs on most point-of-sale systems
View All Features

Benefits

Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.