Loyal Zoo vs Viber

Slack

WhatsApp

Telegram

SumUp

Cognigy.AI

charles

Compare Loyal Zoo and Viber based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Viber

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Text Request

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Tremendous

Tremendous is the global payouts platform for businesses sending gift cards and money at scale. Trusted by 20,000+ leading organizations, Tremendous has delivered billions in rewards and enables businesses to reach recipients across 230+ countries and regions. From research incentives to marketing a

Run your own digital loyalty card and keep customers coming back, just like the big brands. Ideal for cafes, restaurants, beauty salons, vaping bars, retail...

Activity Tracking

Alerts/Notifications

Campaign Management

Communication Management

Customer History

Customer Profiles

Customizable Branding

Data Import/Export

Engagement Tracking

Live Chat

Loyalty Cards

Loyalty Program

Membership Management

Mobile Alerts

Multi-Channel Marketing

Point of Sale (POS)

Promotions Management

Real-Time Data

Real-Time Notifications

Reporting/Analytics

Rewards Management

SMS Marketing

Social Promotion

Loyal Zoo

iPhone

iPad

Android

Windows

Web-based

Digital Loyalty

Prime Loyalty

General Manager

We we liked least about loyal zoo is that the software will delete accounts that have been inactive for more than 1 month.

We were looking for software that allowed us to have customers cards on file with the card still secure.

Owner

I am a travelling photographer and videographer for dancing and events so my customers purchase both face to face and online. Because the software is designed for brick and mortar businesses, you have to be within a short distance to "check in" through the application.

Within 2 weeks I have been able to set this system up, connect it to both my online order forms and face to face purchasing system and even managed to link a login page to my website so customers can easily check in with us at any time to see their points balance and rewards.

Managing Director 

App is not big enough to draw in new customers only your existing customers.

Business Owner 

I like the way it integrates with my current epos system so that I can issue loyalty points as people shop.

Owner 

Can't use it offline or when internet fails

The clients agree to the promos during the sign-up process and can easily unsubscribe within a promo email.

I have been able to issue loyalty points without the need for loyalty cards which are expensive to print and annoying for customers.   

You cannot control that algorithm or place a person into a category manually when just implementing the system at your business.

I like the email marketing - just one email a week to promote may offers to loyalty customers ensures they keep returning.

There is also an admin panel where you can see all the trends and general business settings.  

Everyone has hundreds of apps these days,  offering another one for a rare usage goes with resistance and unnecessary steps.

Great interface to manage and award points to customers.

be aware - if you lose you password you need their assistance to get your login back.

I wish there was an integration with e-commerce platforms.

President

There is a lag when putting in customer info sow end up creating duplicate accounts when the info doesn't pop up in time.

I love the ease of use, and having the ability to add/subtract reward points from anywhere!

We still get kick backs from customer after purchase (phone call, social media message, return visit) with them saying they didn't get their points.  

A few things that I wish could be changed or added to the app:

One time a person comes as a VIP and another, as New and you can't really explain why.

I would like to be able to change the rate of regular rewards from 1:$1 to something else, preferably customizable based on my preferences.

We are currently not using this option at all.

There are couple of times at the beginning when we were trying to enter new customers and an existing customer's profile was still open.

I also wasn't able to show the staff what it would look like prior to the run to prep them for what to look for.

I would also like to have an auto-add of points when someone registers for the rewards program.

Coffee Shop Co-Owner

The aesthetics, back end, and website widget option definitely need work.

The only problem I have had is the glitches with updates. But they iron these out relatively quickly.

This window also makes it impossible to enter in any customers info.

Pres

Would like to Be able  to use partial points for our clients. And the rest of points not disappear

owner

only 2 text messages a month, wish at a minimum one every week.

We have 2 locations and I want to run the same promo for both.  

There was one problem when I was away from work and I needed to look up a client but forgot my password.

manager

it doesn't automatically pull up customers unless  we search for them

Very happy with the service so far and look forward to using this system a lot more in 2022!

Our promos from one location to another were almost identical, but not quite.  

Director

This is a fantastic product and I can't wait to see what's in store for the future!

Purchasing Manager

Management and employees overall like Loyalzoo, but when we are busy it's easy to forget to add customers points.

Sales Manager

Customer repeats, easy to operate, great way to offer loyal customer incentives

Director 

Expensive seen as you don’t get any sms with your subscription and cost double to do so!!

It was annoying that I couldn't copy and paste the promo.  

I had to assemble it from scratch which took about 30 minutes.  

everything thing has to be manually put in and looked up.

it has an app so our customer know their points

Co-owner

What I like the most is how it integrated so smoothly with our Clover POS.

Lot of similar apps give you free sms so very disappointed

Easy features for customers to use points and redeem

I love that this program integrates seamlessly with my POS system and it's very simple and easy to use.

Customer Loyalty

Reward System

Security and Access Control

Promotion

Bugs and Issues

Manual Entry

Integrations

Automation

User History

Small Business

Mid-size Business

Freelancers

Loyalzoo

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

Batch Communications

Chat/Messaging

Feedback Management

Interaction Tracking

Interactive Content

Multi-Channel Communication

On-Demand Communications

Personalization

Video Support

Reviews for Viber come from a wide variety of industries, including Information Technology and Services (8% of reviewers), Computer Software (7%), and Education Management (5%). The most frequent use case for Viber cited by reviewers is community (72% of reviewers).

Users and use cases

Most reviewers indicate that Viber’s free access across platforms offers excellent value, and they appreciate the absence of hidden charges. Some users say advanced features require payment, and a few report unclear transitions to paid options.

Value for money

The Viber integrations most frequently cited by reviewers are: WhatsApp (a live chat product rated 4.5 out of 5 for its integration with Viber) and Telegram (a team communication product, 4.7).

Viber is a customer communications management solution with key features that include chat/messaging, communication management, on-demand communications, video support, group management, discussions/forums, and more.

Linux

Basic

free lancer

Its cross-platform compatibility ensures seamless use across Android, iOS, Windows, Mac, and Linux devices, allowing users to stay connected wherever they are

Quality Technician

Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN.

Network Engineer

I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

Senior Network and Security Engineer

Viber application is very useful in our life and Viber is renowned for its exceptional voice and video calling features, delivering crystal-clear audio and seamless video streaming, even in areas with slower internet connections.

Software Engineer

The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays

Assistant Professor

It has good features, like stickers, replying to specific persons, heart and other reactions, share and upload photos and files.

What I like mostEnd-to-End Encryption by Default about Viber is its combination of simplicity and versatility -Stickers and Communities -Multi-Device Sync

Analista de Sistemas

At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor.

Flutter Developer

The most I like feature of viber is Viber callser ID, own sticker creation and hide viber message chat.

QA Specialist

I used Viber for my daily life for my work or for my personal. When I use Viber conversation, I can feel I have more safe for my privacy  because of end to end encryption. If we don't want to see chat contact, we can use hidden chat feature.

Department Manager

Very useful in top notch communication especially in a group/ or organization that needs an timely updates on the operations. And cute stickers to send with your friends, family and love ones.

Accountant II

One of the primary factors contributing to my enthusiasm revolves around Viber's diligent pursuit of innovation, continually updating and refining its suite of offerings to meet burgeoning user demands.

Medical Officer

The viber out call feature offers very less countries and even the limited countries have further limitation of use for only specific numbers.

Credit

In my opinion, Viber doesn't allow certain photos and files to be stored for a long time.

Student

The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber.

System Operator

Free Message and Call: Viber allows users to call and message world wide freely wherever there is internet connection.

Manager

Viber is that it can consume a significant amount of battery and data, especially during calls and video chats.

Inconsistent Call and Video Quality - Limited Group Communication Features

Teacher

It also doesn't integrate with any other chat apps and I haven't yet found how to open it on the computer

ict manager

We use it in our company to make call when we are out of italy, and sometimes whatsapp calls are blocked.

Customer accounting

In terms of comprehensiveness, the method presented, and the use that began many years ago with Viber, it is the best program in this category and quality, and I thank those who provided it to us, thank you very much.

DevOps Engineer

It works on multiplatform but still i believe the desktop version needs some improvement as it has some limitation to invite more people in group chat

Senior Network Engineer

You need to make some changes in settings to avoid unnecessary storage allocation.

freelancer

Voice calls and video calls are very good as they help in local and international communication it is great

Systems Engineer

This application send free messages and make high quality voice and video calls to anyone around the world was incredibly convenient.

We can access this platform pc, laptop even on mobile phone and working any operating system

For video call, the connection is a bit lag and dizzy.

Mobile Developer

So, we feel safe. And then, customize own sticker, easy to use, video and audio call quality, can sync with mobile and pc ,my notes safe time to take note.

Viber is full featured communication tool which provides upmost security and privacy to end users.

File Sharing Limitations - file size and storage duration

Solutions Engineer

My experience using the Viber is very helpful when it comes having a conversation with my clients and partner because viber is our 1st communication platform when it comes doing BAU

What I like least about the product was it is occasional connectivity issue, which sometimes led to drop calls or delayed messages.

My overall experience is excellent, except viber out call feature that offers for limited countries, i found it excellent to contact with internet.

Overall, using Viber is a secure and versatile messaging experience for me.

Sales manager 

Our organization have had a substantial growth with the use of Viber as our messaging app, it has saved us time and money getting information out to our team members and our community, it has brought us more closer to our customers and helped maintain and improved our product and services without incurring money on advertisement and gaining more customers.

Loyal Zoo vs Viber Comparison (2026)

Loyal Zoo

Viber

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives