MessageKite Pricing, Features, Reviews & Alternatives

MessageKite

Cloud-based front-desk communication software

4.23/5 (13 reviews)

MessageKite overview

What is MessageKite ?

MessageKite is a cloud-based front-desk communication software designed to help music schools and businesses manage interactions with customers, staff members, suppliers, teachers, and students using a centralized platform. Managers can automatically schedule and send appointment reminders or confirmations to clients and forward incoming messages to specific phone numbers according to requirements.

Using MessageKite, organizations can handle multiple user accounts, export contact lists to the system in CSV format, and send bulk notifications to staff members, vendors, and customers about emergencies or closures. Administrators can set timers on inbound messages, maintain a record of interactions, automatically respond to incoming texts when unavailable, and sort contacts into specific groups. Music school reception staff can also use the software to streamline communication between teachers, parents, and students via SMS or MMS messages.

MessageKite facilitates custom integration with third-party customer relationship and contact management systems. Supervisors can also configure the after-hours chatbot, MiiA, to inform customers about unavailability and immediately forward urgent messages to the relevant agents. Other features include chat history, new message alerts, autoresponders, and mass texting.

Pricing

Starting from
$14/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
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MessageKite  screenshot: MessageKite appointment remindersMessageKite ExplainerMessageKite  screenshot: MessageKite home pageMessageKite  screenshot: MessageKite chats

MessageKite user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  3.6
  4.1
  4.1
Lindsey D.

Excellent option for inexpensive SMS marketing software

Used daily for less than 6 months
Reviewed 2020-06-04
Review Source: Capterra

We had wanted to implement a text messaging service so that we could reach out customers in that way too, but had always found it to be cost-prohibitive. With MessageKite, we get everything we need at a very reasonable rate.

Pros
After extensive research into our options for SMS marketing, I was very discouraged by the lack of affordable options. We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love! It's super simple to use, very user-friendly, with customizable templates you can build that allow you to easily respond to your business' FAQs. They also have automated messaging options for appointment reminders, and you can group your contacts into specific categories so that you can send one kind of text to one group, without having to choose each contact you want to include individually. Overall, we've been very happy with this software and are grateful for it.

Cons
My only complaint with the software is that there's no way for a fully automated response to take place other than an appointment reminder, so when a customer opts in to your texts with a set phrase, for instance, there's no way for the software to trigger an automated response, such as "Please confirm your opt-in" etc. That makes the process a little more labor-intensive, but overall, it's a very minor issue when you consider that the templates make responding super easy, and the value of the software for the price is amazing.

Response from MessageKite


Dear Lindsey, thank you so much for your feedback and support. We're working hard on our SMS marketing solution that will allow your customers to opt-in and keyword campaigns. Stay tuned!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Duane R.

Message Kite for a Lesson Centre

Used daily for 2+ years
Reviewed 2020-06-04
Review Source: Capterra

As our first text management program, it was a game-changer for our Lesson Centre and has been an indispensable tool, but we've seen little or no refinement in the almost 3 years since.

Pros
Ability to schedule messages is invaluable to relationships with new students, schedule changes, students returning after summer holiday, etc. Consistent functionality with few issues where customer service is needed.

Cons
Templates and calendar functions are not intuitive, need extra attention to avoid errors. "Inbox" management needs improvement. Customer service has been provided when needed, but feels disconnected and impersonal.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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jessica b.

Works as expected but would like more features

Used daily for less than 6 months
Reviewed 2020-06-04
Review Source: Capterra

would love more options, features and controls. i'm managing with what we have merely due to not having time to find a replacement. if more feature/options are in the works i think sending out a newsletter or announcement of what's to come would be helpful, i can't be the only with this these issues.

Pros
the fact that we can easily add an option to text our business phone number

Cons
1-the "robot" that tries to help problem solve does so during business hours & while i'm already texting back/forth with someone. it makes it very confusing for our clients as to why "i'm" sending them odd texts. (would love a manual switch to where i can turn off the autobot feature when needed) 2-the feature that sends me an email letting me know i've missed texts doesn't always get sent to me. in the beginning it would send it after a few minutes had passed, now it sends the email alerts randomly and most of the time not at all. 3-some emojis or images that client's send me show up as weird characters or just blank texts. i never know what i'm missing as it could be important 4-the alert for the notifications is the most annoying sound ever. there is no way to choose a different tone/sound or to adjust the volume. if i have my speakers turned up to use other web based apps when a text comes it i literally jump out of my chair, know over my water, etc. i dislike it so much that i leave the browser for this feature off and try to hope that the emails will come thru letting me know i have missed texts or randomly log back in to check for myself. not ideal in both circumstances.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Karen D.

It is great software for messaging

Used daily for 2+ years
Reviewed 2020-06-06
Review Source: Capterra

We are using messageKite more than 3 years and it is working great. As transportation company our dispatch team communicate with drivers easily by message kite. Sending route info, photos, schadule, etc. And messages reach to the phones momentarily.

Pros
You can use from different computers and mobiles at the same time, software has message history and has great search option. Mass or group message is also available. Photo sending is good option, too.

Cons
Search command in message history will be better to be done a little faster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Masa N.

The ONLY One of its kind

Used daily for 1-2 years
Reviewed 2020-06-04
Review Source: Capterra

Pros
I’ve done my research for companies who offer web based text services. message kite is the only one of its kind and at the price is a STEAL! I’m so glad I found their platform. It is VERY easy to operate and built to function as you’d think. I was up and running And have not turned back.

Cons
I once needed to get a hold of the company for billing updates and it could have been smoother

Response from MessageKite


Dear Masa, thank you so much for your feedback. It helps us improve and grow with you. We apologize for the billing issues you had with us. We will work hard to deliver spectacular customer service for you in the future. Thank you so much for being with MessageKite and your support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MessageKite pricing

Starting from
$14/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

MessageKite is offered across four pricing plans, outlined below. A 14-day free trial is available.
Starter: $14 per month when billed monthly or $10 per month billed annually
Business: $25 per month when billed monthly or $20 per month billed annually
Pro: $45 per month when billed monthly or $40 per month billed annually
Enterprise & Custom: Contact MessageKites directly for pricing information

MessageKite features

Alerts/Notifications
Contact Management
Customizable Templates
Data Import/Export
Reporting/Analytics
Third Party Integrations

API (506 other apps)
Access Controls/Permissions (286 other apps)
Activity Dashboard (370 other apps)
CRM (295 other apps)
Calendar Management (299 other apps)
Customer Database (308 other apps)
Customizable Branding (343 other apps)
Email Management (311 other apps)
Email Marketing (466 other apps)
Mobile Access (394 other apps)
Reporting & Statistics (396 other apps)
Search/Filter (305 other apps)
Social Media Integration (299 other apps)
Surveys & Feedback (285 other apps)

Videos and tutorials

Additional information for MessageKite

Key features of MessageKite

  • 2-Way Messaging
  • Appointment Confirmation Tracking
  • Appointment Reminders
  • Appointment Scheduling
  • Automated Responses
  • Chat / Messaging
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Payment Reminders
  • Real-time Chat
  • Recurring Appointments
  • Reporting/Analytics
  • Rescheduling
  • SMS Reminders
  • Scheduled Messaging
View All Features

Benefits

• Two-way messaging communication
• Message scheduling and reminders
• After-hour chatbot
• Master templates and personalization
• Contact list management
• Autoresponder