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Mindbody vs Jane Comparison

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Overview

Category Leaders

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Category Leaders

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

139

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

54

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

2.8K

5

4

3

2

1

1.3K

765

342

135

232

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.8

390

5

4

3

2

1

339

40

6

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.

Pros

I'm in the middle of setting it up but so far the communications been great. I have a meeting Monday for them one-on-one to walk me through set up which is great.
Ease of use, and the demonstration videos are amazing. The costumer service and support from the Jane team is the best I have ever experienced.
Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN.

Cons

The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.

Cons

I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane.
Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing.
Some of the settings are confusing because there are multiple places to turn things on and off and a master on-off switch.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features128
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Capacity Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clinical Notes
  • Coding Assistance
  • Commission Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Management
  • Fitness Plan
  • For Barbershops
  • For Chiropractors
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Salons and Spas
  • For Speech Therapists
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Goal Setting/Tracking
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Outcome Assessment Tools
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payment Reminders
  • Payroll & Commissions
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Pre-Appointment Screening
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Retail Inventory Management
  • Role-Based Permissions
  • Room Booking
  • Room Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Check-In/Check-Out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Management
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features128
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Capacity Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clinical Notes
  • Coding Assistance
  • Commission Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Management
  • Fitness Plan
  • For Barbershops
  • For Chiropractors
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Salons and Spas
  • For Speech Therapists
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Goal Setting/Tracking
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Outcome Assessment Tools
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payment Reminders
  • Payroll & Commissions
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Pre-Appointment Screening
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Retail Inventory Management
  • Role-Based Permissions
  • Room Booking
  • Room Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Check-In/Check-Out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Management
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations37
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations5
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

Alternatives

Explore similar apps

User reviews that mention these apps

LT
AvatarImg

Louisa T.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Mindbody logo

Mindbody

Merchant support is not available

Reviewed 2 years ago
Pros

Nothing at this point, they have fell short on so many things

Cons

Merchant support is not available they just keep saying that they are closed (EVERYDAY and ALL day), which is BS, they just don't want to take calls. My AMEX payments have been declined for a month (for me that is thousands of dollars I can NOT collect on...) ZERO help from the appropriate team support that handles this. I am desperate to leave Mindbody because their Merchant support is none existent!!! I would suggest a different software. Jane App is great, they never let this sort of thing happen when I was with them, wish I had never switched. ;-(

AvatarImg
AvatarImg

Randall F.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Mindbody logo

Mindbody

Not as good as they think they are

Reviewed 8 years ago

I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB...

Pros

Great 24hr customer service support. Wide range of features. Conventions, classes, and online training on how to use their product and market your practice better Reasonably easy to run your practice once you are set up. Good consumer awareness of the apps so you can be found through their network of providers. A good set of reports to understand and analyze your business.

Cons

Over priced. If a corporation can have an Igo they are conceited and not fully aware of their competition and how they are being bettered by other companies that didn't have to spend millions of dollars last year to deliver what they are offering. Raised my rates 60% in two price increases over the last 6 month period. The initial salesman made false promises. Overly complicated user interface...