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Mindbody vs PTminder Comparison

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Overview

Category Leaders

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

PTminder is an online business management platform designed for Personal Trainers, Studios & Boutique Gyms. With PTminder...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

139

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

2.7K

5

4

3

2

1

1.3K

747

339

134

227

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.5

212

5

4

3

2

1

128

76

4

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.

Pros

PTMinder although may not have all of the bells and whistles that other gym/pt software have but their support is fantastic and the 24/7 online help has been invaluable for me as a gym owner.
They are incredibly helpful and it is amazing that they are available 24/7. I also like the ease of use from the backend.
Customer support is available 24/7 and never not been able to help. The software itself is super easy to use and gets better and better each year.

Cons

The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.

Cons

Sometimes it can be very clunky though. I don't like if you make a mistake and press the wrong button you instantly leave what you are doing.
If you make a mistake it's so easy to just delete the mistake or correct it. None of the other software can do this.
The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features128
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • Financial Management
  • Fitness Assessments
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Hybrid Trainer
  • In-person Trainer
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Nutrition Program
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Onsite Registration
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Social Media Integration
  • Staff Management
  • Student Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • Treatment Planning
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features49
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • Financial Management
  • Fitness Assessments
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Hybrid Trainer
  • In-person Trainer
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Nutrition Program
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Onsite Registration
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Social Media Integration
  • Staff Management
  • Student Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • Treatment Planning
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations36
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

SN
AvatarImg

Summer N.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PTminder logo

PTminder

Love it

Reviewed 4 years ago

Excellent.

Pros

We upgraded PT minder from MindBody and never looked back. The system is excellent and the support team are always available and helpful. I’ve recommended PT Minder to lots of industry contacts.

Cons

Anything that I find might be lacking they fix or add in to the development pipeline. Can’t fault it.

Vendor response

Thank you for the review Summer! :)

JH
AvatarImg

Junior H.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PTminder logo

PTminder

Moved to PT Minder from Mind Body Online and soooo!! glad I did. Brilliant bit of software. 5 star.

Reviewed 7 years ago

Value for money. Ease of use. Moving from a bigger software company that was charging a lot more PT MINDER has proved to provide a much better service at a much cheaper price. They are great!!!

Pros

Value for money. Saving a MASSIVE £600 a year in relation to what I was paying. The ease of use of PT Minder means you do not need to be constantly ringing up for support. Simple online support by live customer support normally works out any problems you may have. As well as this when the solution is given you normally find it is a simple one that you can remember for next time you are using the system....

Cons

The app is not as good so I tend to use the website version when on the iPad. The 4 star rating on overall quality will be 5 star once the app is sorted.