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Mindbody vs Timely Comparison

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Overview

Category Leaders

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

139

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

2.5K

5

4

3

2

1

1.2K

687

323

129

210

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.7

644

5

4

3

2

1

481

129

30

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.

Pros

I've experimented with quite a few apps and scheduling software over the years and I've just stared using Timely and its great. The ease of use and options are great.
Whenever I have emailed for support, the reply is speedy and I have always gotten a resolution. Affordable, user friendly, customizable, and overall a great choice.
The sms reminders are great and my customers love them. Having job locations populate with one click is also great.

Cons

The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.

Cons

I would get myself into such a mess that I would occasionally double book myself, or forget to write an appointment in and sometimes write the appointment on the wrong date.
Everything transferred to a public vote to actually get attention and get into action, takes forever. Other then that, was charged by mistake and got credit instead of my money back.
After searching for months and finding nothing but limited and ridiculous expensive booking system software i stumbled across timley.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features122
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Color Codes/Icons
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Financial Management
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings/Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features100
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Color Codes/Icons
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Financial Management
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings/Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations36
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations21
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

TB
AvatarImg

Tayler B.

Research, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Mindbody logo

Mindbody

So handy!

Reviewed 3 months ago

Great for scheduling and management!

Pros

There are many great features and reminders to keep everything on schedule and updated in a timely manner.

Cons

Sometimes there can be errors in the app regarding appointments and it can be hard to clear it.

JL
AvatarImg

Jeffrey L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Mindbody logo

Mindbody

Mindbody Review

Reviewed 4 years ago
Pros

Ease of use and always works without a problem. Customer support is great and timely whenever I use it.

Cons

At times it can be confusing to find what you need within the software.

AR
AvatarImg

Verified reviewer

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mindbody logo

Mindbody

Great Software for Yoga Studios/Alternative Health Serviced

Reviewed 2 years ago

Positive experience. I appreciate how customer service can walk me through issues in a timely manner.

Pros

This software is easy to install and has great customer support if you have questions. It simplifies booking appointments, adding inventory, taking payments and scheduling.

Cons

This software does take a few hours of tutorials to understand and new people have to be trained to use it.

SG
AvatarImg

Sergiu G.

Computer Software, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mindbody logo

Mindbody

Best wellness and mindbody app I ever tried.

Reviewed a month ago

MindBody is fantastic, and even after using it frequently for several months, I don't think I've even used half of its functions. Anything can be done, and technology is always helpful.

Pros

I like the fact because it is practical and very effective. However, the use of this software makes timely visitor check-in incredibly simple.

Cons

Sometimes it's really challenging to secure spots and keep track of the calendar. would frequently disconnect.

AR
AvatarImg

Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mindbody logo

Mindbody

MINDBODY-Get what you pay for

Reviewed 3 years ago

Mindbody has been great with getting the business out there with the location selection and really pushing our intro specials to the front.

Pros

The mobile app is extremely easy to navigate on the user and business ends. Easy to make teacher substitutions, get people checked in and check your basic sales numbers. The flex pricing option is also a really great way to experiment with pricing in your city.

Cons

Customer service is lacking. It was quite difficult to get a change of address in a timely manner. I feel as though for the price you pay customer service could certainly have a faster response time.

BD
AvatarImg

Becka D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mindbody logo

Mindbody

User-friendly, I've been using for 5 years and I think it's great

Reviewed 6 years ago
Pros

I like all the options that are available - I can turn on and off according to what works best for my business.

Cons

Reports can be a challenge and confusing, but attending MBU has helped. Over the years support has been tougher to get a hold of-but it's still timely and effective (just not as quick as it used to be).

AvatarImg
AvatarImg

Sean S.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mindbody logo

Mindbody

Very convenient for checking in guests quickly and user friendly for generating sales reports

Reviewed 3 years ago

Being a front desk employee I frequently had to engage with customers to look up class schedules for them, get them booked into classes they were interested in, and handle payment for classes or massages. The MINDBODY system was always very efficient in these tasks and I feel it is optimized for this type of business (spa, massage, yoga studio, etc.). It was very rare that I had to have customers wait while I tried to figure things out because the interface always felt intuitive and this software seemed to have all the options I could hope for.

Pros

This software makes it very easy to check in guests in a timely manner, apply relevant coupon codes, check existing balances, and quickly add items to a guests order. The interface is very intuitive and I feel that I was able to quickly learn it and teach it to new employees. Price modifications and discounts for employees or other special circumstances were very easy and quick to enter.

Cons

I found that a couple times there were multiple entries in this system for the same guest. Sometimes one of these entities had a gift card balance or something else that the guest would want us to know about but if we chose the wrong account to look in this would not be immediately clear to us and could cause confusion. It was typically fairly easy to resolve and we were able to consolidate the accounts into one.

LB
AvatarImg

Laurie B.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Mindbody logo

Mindbody

MBO's functions and ease of use

Reviewed 4 years ago
Pros

MBO helps keep our studio running smoothly. We offer group classes, private sessions, workshops, and trainings, and through MBO, we are able to organize these offerings in a way that makes it easy for staff to program and price and easy for clients to find and register. And, having an easy-to-use related app allows staff and clients to make changes in a timely manner and keeps check-in quick and accurate.

Cons

Some of our trainings span multiple days or months, and it is sometimes clunky and time-consuming to program them.

BK
AvatarImg

Brian K.

Music, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mindbody logo

Mindbody

Mixed results

Reviewed 6 years ago

We're using MindBody in a non-standard use case (music school). On the one hand, it's designed for a different type of business, so there's some friction with our use case. On the other hand, it's flexible enough that we've been able to use it for over five years now, and powerful enough that we haven't yet found an alternative that wouldn't rob us of some of the MindBody features that we rely on. As far as the support, they've been communicative when I've needed help. They respond in a timely manner if you need help in a specific case. However, their support forum is full of bug fixes and basic feature requests that have gone unresolved for years. If you need help, they're there for you, but if you need a fix you're out of luck.

Pros

Flexibility

Cons

Lack of bug fixes and feature updates

RJ
AvatarImg

Roberta J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mindbody logo

Mindbody

Delivered what it said it would, support has been consistent

Reviewed 8 years ago

Scheduling software is not rocket science and there are many options if that is all you want/need. I wanted a software package that: 1 - was supported by a team of techs that could understand my needs, interpret them to apply to their software, solve my issues as they occurred, do this all in a timely manner; 2 - offered backroom reporting and analysis to grow my business; 3 - had an online interface...

Pros

No pros were added to this review

Cons

No cons were added to this review

AP
AvatarImg

Ashley P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mindbody logo

Mindbody

I do like the program but it doesn't give me the WOW factor yet.

Reviewed 6 years ago

I really do like this as a marketing tool for our spa, but I do sometimes feel it doesn't fill our books as it promises. as it should PLUS i feel some of the reports are not always accurate. It will count a clients as revenue but when I look back to see if the client even opened the email they haven't so I wonder how fredrick can count that as this program was the reason they booked. I feel our...

Pros

No pros were added to this review

Cons

No cons were added to this review

JP
AvatarImg

Jazz P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mindbody logo

Mindbody

RIPPED ME OFF $600 - DONT EVER USE THIS SYSTEM - THERE IS MUCH BETTER IN THE MARKET

Reviewed 7 years ago

THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD Do not be sold by their bells and whistles, this system, and its staff is a NIGHTMARE!! After talking with a MB customer service member, I still was not sure if I wanted to sign up to this product. There were so many costs associated with this system and so I was concerned about the extra expense. The customer service agent I spoke with said I could...

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
AvatarImg

Verified reviewer

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Timely logo

Timely

Excellent alternative to Mindbody

Reviewed 4 years ago
Pros

For those who have used mindbody before but it has become too expensive, this software can do just as much!! I love the feautres and ease of use of resources

Cons

Customer support is primarily via email. That’s not very good but st least they tend to reply in a timely manner

BL
AvatarImg

Brian L.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Timely logo

Timely

FINALLY found the one after years of switching services

Reviewed 5 years ago
Pros

This has a robust feature set and excellent usability on both client and professional side. Too many online booking systems are cloned copies of one another and lack basic (and obvious) features needed to actually operate a business from. This one stands alongside giants like MindBody and Milano and trumps them in many ways, especially for the cost. Smaller to medium businesses will find this the perfect fit.

Cons

Some of the ui features could use refining (mostly availability of functions like client notes while in mobile mode, where you currently must switch to desktop mode to access effectively), but they have consistently rolled out improvements over the year+ I've been with them.

PB
AvatarImg

Pos B.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Timely logo

Timely

Changed from MINDBODY to TIMELY

Reviewed 5 years ago

Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

Pros

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to...

Cons

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

DP
AvatarImg

David P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Timely

Great look, easy to use, poor development

Reviewed 7 years ago

My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs. Timely Pros: - Clean - Responsive - POS system is nice - Invoicing is nice - Easy to use backend - Easy to use frontend - my clients loved it - Reports are easy to read, and nice graphs - SMS and email reminders worked great - Inexpensive Timely...

Pros

No pros were added to this review

Cons

No cons were added to this review

LB
AvatarImg

Lisa B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Timely logo

Timely

Skip MindBody and get Timely instead.

Reviewed 7 years ago

Personally, I needed software that simplified booking my appointments, invoicing, and bookkeeping. I was having to manually enter invoices twice: once into my invoicing system (Freshbooks) and another into my accounting system (Xero). It was an unnecessary time waste. For the same price as Freshbooks, I now have a system that does appt tracking, invoicing, and those invoices automatically are entered...

Pros

No pros were added to this review

Cons

No cons were added to this review