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Mindbody vs WellnessLiving Comparison

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Overview

Category Leaders

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

139

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

2.8K

5

4

3

2

1

1.3K

762

341

135

229

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.3

477

5

4

3

2

1

331

69

20

21

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.

Pros

This person was ALWAYS attentive and happy to help us with whatever we needed. We explained the entire situation and since then, they have been a great help at resolving any issues we encountered.
The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.
Totally positive great support staff which is important to me because time is valuable and when I need it I need it now.

Cons

The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.

Cons

Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating.
However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down.
So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features128
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Belt Ranking Classification
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Capacity Management
  • Certification Tracking
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Commission Management
  • Committee Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Management
  • Fitness Assessments
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Hybrid Trainer
  • In-Person Payments
  • In-person Trainer
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Onsite Registration
  • Order Management
  • Parent/Student Portal
  • Patient Portal
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Log
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Repertoire Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Resource Scheduling
  • Retail Inventory Management
  • Rewards Program
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-In/Check-Out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Training Management
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Communication
  • Vendor Management
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features187
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Belt Ranking Classification
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Capacity Management
  • Certification Tracking
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Commission Management
  • Committee Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Management
  • Fitness Assessments
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Hybrid Trainer
  • In-Person Payments
  • In-person Trainer
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Onsite Registration
  • Order Management
  • Parent/Student Portal
  • Patient Portal
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Log
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Repertoire Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Resource Scheduling
  • Retail Inventory Management
  • Rewards Program
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-In/Check-Out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Training Management
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Communication
  • Vendor Management
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations36
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations8
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

Alternatives

Explore similar apps

User reviews that mention these apps

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John W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Mindbody logo

Mindbody

I would not recommend

Reviewed 5 years ago
Pros

My wife and I used MindBody for her yoga studio for 12 years. For most of that time, it was the go-to software and one of the only options on the market. We learned how to use the software by attending their MBUniversity two times so we were completely committed to learning the software over the years. For the most part, it helped us run the studio much better than our former one and paper method (ha ha) and I loved the reports.

Cons

Once MBO became public, they changed completely. Customer service became awful. The staff seemed irritated and it would take hours to get to speak to someone. There were always weird glitches that we had to create work-arounds for and the mobile version was awful. I also disliked their Mind Body Connection app where students would see all of your competitors when they were signing up for classes. It really made no sense. We switched to WellnessLiving 2.5 years ago and while we had about 6 months of stress, it has been much better, and it much less expensive. MBO is seriously overpriced.

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AvatarImg

Wendy H.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

WellnessLiving logo

WellnessLiving

Meh

Reviewed 5 years ago

It shuts down often. Customers do not like it, as a teacher using this, I do not like it.

Pros

The cost is less than Mindbody online program

Cons

Slow program and customer service is unresponsive

Vendor response

Hey Wendy, Thank you for taking the time to share your thoughts with us. Yes you are correct we are definitely more cost effective than MindBody and that's one of the reasons why MindBody customers make the switch to WellnessLiving. At WellnessLiving, we pride ourselves on resolving issues immediately as they occur and on constant improvement. We would really love to help you with any issues you are having with speed and your computer shutting down, as those are definitely some major issues. Can you please reach out to our support team ASAP on 1-888-668-7728. We will do everything in our power to ensure everything runs as you expect it to. Thank you for choosing WellnessLiving and looking forward to hearing from you soon! The WellnessLiving Team

JH
AvatarImg

John H.

Retail, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WellnessLiving logo

WellnessLiving

Customer support is great. Easy system to use.

Reviewed 6 years ago
Pros

So easy to use. Customers like it better then Mindbody. Very user friendly. Intuitive system to figure out. This was a worth while move from Mindbody!

Cons

Some admin features a limited, but Wellness seems to respond well to feedback and either helps with solutions or creates a fix. Just wish more could be done faster.

Vendor response

Hi John! Thanks for taking the time to leave your review. Our main goal at WellnessLiving is to make sure that businesses like yours have a simple, fast, and effective software solution for running every part of your day. To offer that to you, we know that we can never stop improving, so keep your suggestions coming and our ever-growing staff of brilliant developers will keep implementing them as quickly as possible. We are so happy to hear that you have had such a great experience with us since making the switch and will keep working to make that experience better for you every single day!

RA
AvatarImg

Rickey A.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WellnessLiving logo

WellnessLiving

Moved from Mindbody with the promise of a better solution at a cheaper price.

Reviewed 6 years ago

None I'm switching back to Mindbody.

Pros

Nothing about this software is easy. It takes too many pages to complete even the smallest transaction.

Cons

To do any transaction takes many pages and clicks. The reports are worthless. They have no concept of what a business needs to reconcile accounts or to help with payroll. Although it is less expensive than Mindbody it cost us more time to process anything, which cost us more money.

Vendor response

Hey Rickey, Thank you for your review. We want to sincerely apologize for your experience. As a business owner, we know how important your time is, and you need software and booking system that is seamless and easy to use. What you experienced is not the normal behavior of our system, and we apologize for any stress. Our engineering team is always working tirelessly to improve the software and enhance its capabilities. We take comments like yours very seriously, and someone will be calling you right away to resolve your issue. Again, thank you for writing a review. - Natasha B. (WellnessLiving Customer Advocate)

Ja
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Jesse and Heather S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

WellnessLiving logo

WellnessLiving

Been a Customer for almost 9 years

Reviewed a year ago

Overall I would not recommend wellness living. There are a lot of other options out there besides mindbody if you are looking to switch. And you won't be losing money while your paying for a service that you cannot use. Its very frustrating to us that they don't value their clients and they don't even send out a notice to let their clients know, there is an issue, we are working on it and hope to...

Pros

There are a lot of great things about Wellness and made the switch from Mindbody.

Cons

In the beginning they were a start up company and still working out some bugs when we made the switch. Things were fine for awhile. However, after the ongoing issues we have had honestly we will most likely be making a change sooner than later. Every business is bound to have a few hang ups and things that need to be adjusted here or there. But this last issue they have had is a HUGE problem and has...

Vendor response

Hey Jesse and Heather, We're all about the long-term and we appreciate you being our customer for so many years. The way we got to where we are today is simple: we focus on supporting our customers, we continuously improve our software and we keep our price far lower than our competitors. I looked into your account and I see that you are referring to a bug affecting a specific workflow in the online...

HG
AvatarImg

Heather G.

1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WellnessLiving logo

WellnessLiving

Using this software makes me feel like I'm a beta tester and loses me business.

Reviewed 6 years ago

I haven't used any other online schedulers, so I can't compare. I've heard so many nightmare stories about MBO that I wanted to avoid using them, but now I'm feeling like I'll need to make the switch or try someone else as soon as my contract with WL is up.

Pros

The interface looked nice and it appeared to have good features at rates competitive to Mindbody Online.

Cons

The software is incredibly buggy. For example, I have the link for my group class schedule on my website, but when a client clicks on it, if they have already used Wellness Living at a previous studio in the past, then it may take them to the other studio's Wellness Living. I have no control over this on my end and no way of knowing when I'm losing business because someone tried to book with my studio...

Vendor response

Hi Heather, I'm Andrew from Customer Success at WellnessLiving. I am really sorry to hear you had a negative experience with the WellnessLiving platform. We put the utmost priority on any issues our customers have, and always aim to reach a resolution right away. From your description, it sounds you are still experiencing this issue; however, we are unable to locate any record of your communication with our support team regarding this. We are dedicated to reaching a full resolution and would love to speak with you further about this. Please call me at 1-855-601-2900 x1. I will also be sending you an email as follow up. I look forward to speaking with you soon.

IU
AvatarImg

Isley U.

Primary/Secondary Education, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WellnessLiving logo

WellnessLiving

Great functionality with excellent customer support!

Reviewed 6 years ago

Since making the switch from Mindbody, we've been running more efficiently than ever before!

Pros

I used to use Mindbody, but after switching to WellnessLiving, I haven't looked back once! Not only is this far cheaper (50% the price), it's actually a better product too! The automated features of WellnessLiving save so much time and energy! From instant notifications to schedule changes, this covers it all!

Cons

I've encountered a few bugs, but after contacting customer service they were either addressed, or, more often, revealed to be user error on my part! :)

Vendor response

Hey Isley! Thanks for leaving your review. At WellnessLiving, we know that business owners like you need to focus on your clients, not your software. That is why we have created such quick and easy solutions for all your day-to-day tasks. We are always working to make WellnessLiving work even better for you, so be sure to keep sending us your thoughts and suggestions. We are so happy that you decided to make the switch from MindBody to WellnessLiving. We look forward to continuing to provide you with the best!

SC
AvatarImg

Sheila C.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

WellnessLiving logo

WellnessLiving

Don’t know if I will stay

Reviewed 10 months ago

Going live was postponed due to items were not completed on their side and when I did fill out my sms application before we went live their system did not save it so there was a five day delay. Then the merchant rep dropped the ball and never ordered my card scanner. Can’t go live when you can’t take payments. I am very disillusioned with this company and am still contemplating going back to MINDBODY as they at least are consumer friendly as well as business owner friendly.

Pros

Initially the cost was much lower than MINDBODY. They offer the same service but just a few quirks

Cons

I have been with them two weeks and the software is counter intuitive. Too many questions to answer to book or cancel a session. Not easy to read what each item means near the clients name. Difficult to see if they paid. Too many options listed and not easy to use on my iPad. I have to go to my office site to mange checking in my clients. Not very user friendly overall compared to MINDBODY

Vendor response

Hi Sheila, Thank you for sharing your feedback with us, and we truly appreciate your honesty. We're here to assist and ensure your experience with WellnessLiving is the best it can be. We understand that transitioning to a new software system can come with its challenges, and we're committed to addressing your concerns. It's our goal to make your experience as smooth and user-friendly as possible....

AvatarImg

Verified reviewer

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WellnessLiving logo

WellnessLiving

Buyer’s Remorse

Reviewed 2 years ago

Horrible. What’s the point of having a customer service phone number and email address if you’re not going to get back to people. I’ve been trying to finish setting up my payment processing account for the last 4 days and haven’t been able to get ahold of anyone to help me finish it. I’ve emailed several people 5 times, called 3 times and left 2 voicemails, and haven’t had any help. The one phone call I did get left a voicemail with vague instructions, and instructed me to call them back if I had questions. I called and haven’t heard back.

Pros

I liked the idea of it. It offers very similar features to MindBody, and it’s half the price.

Cons

I literally couldn’t even make it to the onboarding process. It’s not so much the software as it is the customer service.

Vendor response

Hey Rachel, Thank you for taking the time to write us a review. At WellnessLiving we set out to deliver the very best in customer service and that means we spend a lot of time listening to our customers on what we're doing right and on what we can be doing to improve. It seems that you had some difficulties completing the merchant processing application and unfortunately without you providing the...

JS
AvatarImg

Jo S.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WellnessLiving logo

WellnessLiving

We love Wellness Living!

Reviewed 9 months ago

After a ton of reserach, we decided to dump Mindbody 2 yrs ago & go with Wellness Living as it was more affordable & had more options available as part of the basic plan to help our business. After covid we needed to cut our expenses. Everything was an extra charge with Mindbody. We love Wellness Living & all the many extra features available for us for much less than Mindbody.

Pros

We love that we have our own branded app! Everything is set up to make reserving classes, purchasing memberships, canceling reservations, & checking their schedules so easy since they can do everything directly on their phones.

Cons

We would like the option to have a longer reservation window (2weeks out) for our higher tiered membership.

Vendor response

Hey Jo, Thank you for sharing your fantastic experience with WellnessLiving! We truly appreciate your positive feedback and are delighted to be part of your journey. From our virtual tools to our mobile apps, our goal is to provide your business with as much value as possible. We're thrilled to hear that you love our platform and that the White Label Achieve Client App has been such a valuable...

JS
AvatarImg

Jennifer S.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WellnessLiving logo

WellnessLiving

Superior in Every Way Compared to Other Options

Reviewed 9 months ago

The onboarding process with Wellness Living was so superior to Mindbody. We started with Mindbody the year before we switched to Wellness Living, and the onboarding process with them was lacking. Wellness Living is dedicated to making you feel comfortable with the software and getting you fully setup. We've also had great experience with customer support. It's such a better option compared to Mindbody.

Pros

Wellness Living is so nimble. We haven't run across anything that we can't do, which was often the case with Mindbody. We also love that our employees quickly figure out how to use Wellness Living, even without extensive training. It's very intuitive, once you're familiar with how it works. The integration with Zoom was seamless.

Cons

Managing both virtual and in-person classes could be a little more seamless. It took a while to teach virtual students that they must log into their Wellness Living account in order to take a virtual class. Also, it's hard to set up teach pay when there is both a virtual and in-person class. We often need to manually make some adjustments.

Vendor response

Jennifer, thank you for taking the time to share your experience with WellnessLiving. We're thrilled to hear that you find our platform superior to other options, especially in comparison to Mindbody. We're elated that you found our onboarding process to be superior to your previous experience with Mindbody. Ensuring you're comfortable with the software is a top priority for us, and we aim to provide...

JB
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Joseph B.

11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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WellnessLiving

Great idea, not ready for release

Reviewed 7 years ago
Pros

Great looking interface, innovative marketing tools. While it's more expensive than Pike13, it isn't nearly as pricey as Mindbody.

Cons

First of all, I hope to edit this review and leave more positive comments as WL addresses problems. My business has about 500 clients and two locations. We've been trying a number of software solutions, including Mindbody and Pike13 in detail for almost a year. WL is by far the most buggy. I feel like a beta tester. One example: Clients can't enter their birthday on the iPhone custom enterprise app....

Vendor response

Hey Joseph, Thanks for leaving a review. We want to apologize for your experience. Our engineering staff is always hard at work, identifying and fixing bugs to improve the functionality of the software. In each major release of ours, we highlight improvements, new features, and minor fixes we've made, as we do everything possible to enhance the capabilities of the software. In the future please share your feedback on our Community Forum: https://community.wellnessliving.com/. Our Forum is where our customers can ask questions and report issues. We always take concerns like yours very seriously and our Forum and support team are there for you every step of the way to address your issues. Again, thank you for your review! - Natasha B. (WellnessLiving Customer Advocate)

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Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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WellnessLiving

Not yet suitable for European customers.

Reviewed 6 years ago
Pros

It’s an alternative to overpriced MINDBODY. It has similar capabilities, making it somewhat easier for my clients to get used to.

Cons

The merchant processing is horrendous. Weekly settlements because wiring my money to me is costly for them. Nobody knew to tell me that until I was halfway through on boarding. No way to see merchant statements, 8 days into using them & I still have no idea when I will be paid. My Black Friday sale has been ruined because I have a £300 pound cap on my transactions & my clients payments are cancelled....

Vendor response

Hi there. Thank you for taking the time to share your thoughts. We are so sorry to hear that you have not had the experience you expected with us so far. We have many customers in the UK, but this is the first we have heard of these types of issues. We have called you several times and left you voicemails as well as emails, but have yet to hear back. Please send an email directly to support@wellnessliving.com or call us back toll free at 1-888-668-7728 so we can get to the bottom of your issues ASAP. Rest assured that we will do everything in our power to resolve this problem for you. Thank you so much for bringing this to our attention.

MK
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Mia K.

Medical Practice, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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WellnessLiving

great customer service

Reviewed 9 months ago
Pros

the process from switching to mindbody was a little tough but with the help of support it went smoothly. great customer service.

Cons

since it is fairly new there are still some things that would be great to add in, they seem to be making great updates though I've noticed in the last year.

Vendor response

Hi Mia, Thank you for sharing your feedback, and for choosing WellnessLiving as your fitness industry management solution. We're thrilled to hear about your positive experience and how our team made the transition from Mindbody a smooth one. Our onboarding process, including data migration, is designed to be seamless, as we understand the importance of preserving your business's valuable information....

ME
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Mark E.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving

WellnessLiving Launch Success

Reviewed 2 years ago

Exceptional! Their customer service is first rate.

Pros

I’ve been with Mindbody 10 years now. This software is every bit as good and more without charging exorbitant rates and fees.

Cons

Payment deposits to my business are not as quick as with my previous provider but it’s a minor grievance

Vendor response

Wow, thanks for the great review Mark! WellnessLiving is built to do everything Mindbody can do, but at a much more affordable price. It's amazing that you made the switch after 10 years on that platform, I can't image how nerve-racking software it must've been at first but I'm glad that our onboarding team was able to help make your move a success and that you are now saving money with WellnessLiving....

LS
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Lisa S.

Self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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WellnessLiving

Lacking in universal calender integration for end user

Reviewed 5 years ago

If I had a choice, I would stay with MindBody until the universal calender integration option was available for the end user. That is how much of an inconvenience this is. There is no iCal, no ics file, etc. as options only Google Calendar.

Pros

I like it's ability to show all locations (local yoga company has 3 studios which are all accesible with under a contractual pass). In MindBody, it allowed you to see all locations IF you added each location to your favorites and viewed your favorites list, which might include other business if you favorite'd them in MindBody.

Cons

Lacking in calendar integration from mobile apps. MindBody provides integration with many calendar sources while Wellness Living provides integration with Google Calendar only. When a feature request was made, the response set the expectation for a wait..."We have created a request "Outlook Calendar Sync" as a new feature. The development of new features are fairly complex and this new feature will need to be thoroughly thought out before we can begin it's implementation process. While we are working towards this feature, you can view the status of its development using the ticket identifier WL-9757." I feel this software service is a little underequipped for this reason but that might be because they are new and growing.

Vendor response

Hi Lisa! Thanks so much for sharing your thoughts with us. We understand that each business has its own particular needs, which is why we are always evolving and improving features in WellnessLiving to give customers like you exactly what you need to manage your business properly. New updates are always in process. Be sure to keep in touch with our support team to find out what sort of progress has been made on your requested feature and to see if there are other ways to serve your needs at this time. Thank you for choosing WellnessLiving.

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Christine S.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving

Finally a alternative to Mindbody

Reviewed 6 years ago
Pros

The interface is completely user friendly!! Click, click, click and you’ve set up a class, a schedule, a teacher, a client. No multiple deep menus, a dashboard that is extremely well organized, no zombie classes hiding six menus down. It’s just SIMPLE to use and still has everything you need! I trialed and looked at 6 options. Hands down this is the best option both cost and user wise. The amount of time I’ve saved managing my software has given me time to grow my business and focus on more important things!!!

Cons

The full site isn’t optimized for mobile. Other than that, I haven’t had any glitches. This is so much better than Mindbody.

Vendor response

Hey Christine! Thanks for your awesome review and for choosing to make the switch to WellnessLiving. We understand that studio owners like you need to focus on providing the best services to your clients, so we are very happy to hear that you have found your experience with us so smooth and simple. We do everything we can to offer customers like you the most functional solution possible for your business, which is why we are always improving based on suggestions like yours. Be sure to let our Support Team know about the improvements you would like to see, and you will be able to watch our progress in the Support Center as we start building them right away!

JR
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Jean R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving

Great Service, great price and easy to use

Reviewed 2 years ago

Very friendly and professional service and very quick service and offcourse the price is very very good for what you get and compare to their competition.

Pros

WellnessLiving is alot cheaper than MindBody and the Onboarding experience was seamless / easier than expected, very user friendly, even for gym owners :-) !!!!

Cons

Cash handling for in gym sales, it could be more user friendly. but not a big deal for us.

Vendor response

Hi Jean, Thank you for your review! WellnessLiving is the premier software solution for any fitness studio looking at alternatives to Mindbody. Who doesn't love it when software is easier to use AND cheaper?! Our customers love our lower rates but it's in the time savings that you really start getting more of your money back. It's easy to overlook 15 min of time savings every day but over the course...

MB
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Mark B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellnessLiving

Buyers remorse - check their google and Facebook reviews... you can't, they have bad reviews to hide

Reviewed 2 years ago

Would never use again, and will be actively recommending people do not use in gym groups I am a part of, incredibly disappointing, and for someone that has been in the industry for over 8 years ,this is actually the first interaction I've had with a shady, unethical business

Pros

Difficult to move across from Mindbody and as was the case throughout using the software, the support was incredibly poor and misleading

Cons

Support is terrible, and they use hidden renewals to keep their business which as a gym owner who has seen this in the industry, may be legal but is highly unethical practice They wouldn't cancel the subscription and kept making me get on calls and gave me nothing during the calls, it was a very strange process, and then eventually said they wouldn't be cancelling as they had enacted a hidden renewal and would be holding me to it I get that, but that's not how you create a good business, that's how you claw for extra cash Clearly a sign the business isn't a good one As is the inability to leave reviews on google, or Facebook, they clearly have a lot of bad reviews to hide

Vendor response

Hi Mark, Thanks for taking the time to write us a review. Over the years it's been a complete focus on feedback from thousands of our customers, both good and bad, that has helped us continually improve our software and to grow into the company we are today. As you might've seen on our other reviews, we are all about our customers and we're fully committed to helping businesses find an amazing solution...

MT
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Matthew T.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellnessLiving

Awful - All attempts to fix by management have been lackluster and ineffective.

Reviewed 6 years ago

None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.

Pros

We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.

Cons

This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable. For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single...

Vendor response

Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time. Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out: ----> https://youtu.be/j8QCFI39_WA ----> https://youtu.be/RrjD7a_2G1A ----> https://youtu.be/Zevo4_c9hhc

NT
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Ned T.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving

Having switched over from Mindbody, I couldn't be happier! Can't possibly rate Wellness high enough!

Reviewed 7 years ago

Ease of use. Very progressive in development.

Pros

The fact that it is almost half the price of Mindbody is really secondary to the time and aggravation saved.   The ease of use and the inherent intuitiveness of the platform has saved us countless man hours that would have otherwise been spent on the phone with Mindbody support.  My initial hesitation in switching was rooted in the loss of the Mindbody app which our clients are accustomed to using....

Cons

My initial concern was over customer support. They are growing at such a fast pace, the support sometimes took a hit. Turnaround for a response was slow. However, they quickly turned a negative into a positive as they now seemingly have their legs under them and are now extremely responsive. No on hold waits. If they need to call back, they do. Very smart in how they under-promise and over-deliver.

Vendor response

Hey Ned! Thanks for taking the time to leave your review and all of your kind words. We know that the decision to switch to WellnessLiving is a big one, so we do everything we can to make the transition easy on you and your clients. That¿s also why our team is always working to provide you with even more value by constantly and consistently delivering the best services and support. We¿re delighted to hear that you¿ve had such an awesome beginning with us and will do our best to continue to exceed your expectations!

AM
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Angie M.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving

My software transition was so easy!

Reviewed 5 years ago
Pros

I am so happy I made the switch to Wellness Living from Mindbody! Their support team has been superior in getting me up and running seamlessly and so quick to answer any questions I had. Wellness Living offers so many great options over Mindbody and for less cost! It's most definitely a win-win in my book! Thanks Wellness Living for making the client experience amazing!

Cons

I honestly have not found anything that I don't like. Obviously, with any software, there will be bugs from time to time.

Vendor response

Hi Angie! Thank you so much for your 5-star review! WellnessLiving is proud to offer an all-in-one software system, at one affordable price! We strive to make your transition from one software provider to another as smooth as possible, so we are so happy to hear that your business is seamlessly up and running. Our support team is passionate about making sure all entrepreneurs and studio owners are as comfortable as possible with the software, so you are able to run your business effectively and with ease. We are so excited to have you as part of our WellnessLiving family! Thank you for choosing us! -David R. (WellnessLiving Customer Advocate)

HS
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Hilary S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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WellnessLiving

Then and Now

Reviewed 6 months ago

Wellness Living is easy to use and offers wonderful customer service. [sensitive content hidden] was one of the most exceptional customer service representatives I have spoken with. He recently assisted me with some issues and went above and beyond to understand and assist me.

Pros

We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all approach. Three years ago Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need. However, the past year and a half this is beginning to change at Wellness Living.

Cons

Every year the price goes up SIGNIFICANTLY and it unfortunately feels more similar to Mindbody's approach.

Vendor response

Hey Hilary, Thank you for your feedback on WellnessLiving. We appreciate your support over the past three years and your initial satisfaction with our small business-friendly approach. Regarding the recent changes in pricing, we'd like to clarify our intentions. Our aim has always been to support small businesses like yours by offering tailored solutions. To continue providing excellent products...

AN
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Anna N.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving

Wellness Living Review

Reviewed 2 years ago

I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.

Pros

Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.

Cons

Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.

Vendor response

Hey Anna, Thank you for the amazing review. We appreciate the positive feedback on your great experience with WellnessLiving, from the software usability itself to your time working with our customer support team. We market our product as a true all-in-one solution for just about every part of running your studio, and we're continuing to expand on the capabilities of the software to help better serve...

IV
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Ina V.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving

Life changing switch

Reviewed 4 years ago
Pros

I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.

Cons

I have no complains about the software. Maybe that there's a large amount of facebook page likes is required in order to use the booking feature, but that's on the facebook side not WL.

Vendor response

Hey Ina, We love when we get 5-star reviews like yours! When we hear such great feedback, it always makes us smile. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We may get customers that switch because of the affordability, but they...

JO
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Juliana O.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellnessLiving

Glitchy and going downhill

Reviewed a year ago

I used to recommend this platform enthusiastically but that is no longer the case. We are actively exploring other options.

Pros

We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up.

Cons

The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They...

Vendor response

Hi Juliana, We're very disappointed to hear that your experience has recently declined. We aim to have a successful, long-term partnership with each of our customers and we treasure multi year relationships like the one we've had with your business. We're continuing to invest in improving every single part of our platform, from the features and functionality to system uptime and customer support....