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Mindbody vs WellnessLiving Comparison

Overview

Mindbody and WellnessLiving are popular tools among users. Both products have a lot of overlap in terms of their capabilities, so it makes sense to compare the two. We compare the ratings of Mindbody and WellnessLiving to help you make an informed decision on which product is more suited for your organization.

Category Leaders
Category Leaders
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$129/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

We’ve analyzed 2,102 reviews for Mindbody and 200 reviews for WellnessLiving to uncover how users perceive these products on parameters such as ease of use, customer support, value for money, functionality, and ease of deployment. We also look at whether users said they were likely to recommend these tools.


Note: All ratings are given on a scale of 1-5. We’ve scaled them to 20-100 to make them more distinguishable. Reviews that had ratings in decimals were rounded off (thus, a 4.5 star rating became a 5).


Overall rating:


Overall rating is the most general rating where, after using and evaluating the product, users provide a final rating. Mindbody scores 79 in overall rating, but WellnessLiving scores significantly better at 88.


Ease of use:


If a product isn’t simple to use, user adoption is generally low. The ease-of-use rating tells us exactly that—how easy do reviewers find the product to use? Mindbody scores 75 in ease of use, but there is clear daylight between the two as WellnessLiving scores significantly better at 86.


Value for money:


Value for money is one of the most important factors that users consider when choosing a product. 41% of reviewers on GetApp said that value for money and pricing are the two reasons why they picked a certain product over its competitors. Mindbody scores 72 in value for money, but there is clear daylight between the two as WellnessLiving scores significantly better at 87.


Features:


The features offered by a product—or a lack of features offered—is a huge factor in whether you’ll choose that product or go with a competitor. Mindbody scores 79 in functionality, but WellnessLiving scores significantly better at 86.


Customer support:


A software vendor’s quality of customer support could be the key to your success using the product. How quickly they respond to your questions, how they communicate new functionality, and the level of personalized service you receive are crucial aspects of your experience with the product. Mindbody scores 76 in customer support, but there is clear daylight between the two as WellnessLiving scores significantly better at 89.


Likelihood to recommend:


If users love the product, they’re more likely to recommend it to their colleagues or friends. Our likelihood-to-recommend rating captures exactly that—how likely reviewers are to recommend each product. Mindbody scores 72 in likelihood to recommend, but there is clear daylight between the two as WellnessLiving scores significantly better at 82.

5

4

3

2

1

1,002

567

273

115

193

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

5

4

3

2

1

161

35

12

8

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
It has been such an asset to growing my business and also allows people to find the best schedule and instructor for their needs.
I love the ease of use of Mindbody - it was the first of its kind for booking workout classes and now I don't know how I could live without it.

Pros

This software is the most user friendly for the capabilities of the software. That stated, I was surprised that Wellness Living did an evaluation of my Website to improve its capabilities.
There are other advantages also such as email, reminders, thank you and simple yet powerful follow up tools that help to build relationship with customers.
There's also a Help Suite you can use to look up any particular situation. The features are awesome and the price point for all it is capable of is fantastic.

Cons

So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day.
My only con is when things from businesses aren’t updated on the app making what is available to the community misleading.
The business app doesn't update class sizes when people move off the waitlist, which is a minor annoyance, but has been happening for months now with no updates.

Cons

Clients got frustrated paying money then their session counts wrong. Clients got frustrated because the app always had a glitch or wasn't working right.
This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me.
These 3 events that happened months apart from each other & the most frightening. Event 1, the reports were scrambled and did not reflect accurate data.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features124
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Belt Ranking Classification
  • Billing & Invoicing
  • Booking Notes
  • Booth Rental Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Capacity Management
  • Certification Tracking
  • Check-in/Check-out
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Commission Management
  • Committee Management
  • Communication Management
  • Compensation Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Database Conversion
  • Digital Signature
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • FMLA Administration
  • Facility Scheduling
  • File Management
  • File Sharing
  • Financial Management
  • Fitness Assessments
  • Fitness Plan
  • Fixed Asset Management
  • Forecasting
  • Gamification
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Hybrid Trainer
  • In-person Trainer
  • Incentive Management
  • Inventory Management
  • Inventory Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Leave Tracking
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Channel Management
  • Multi-Location
  • Multiple User Accounts
  • Nutrition Program
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Order Management
  • Overtime Calculation
  • Package Tracking
  • Payment Processing
  • Payment Reminders
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Log
  • Practice Management
  • Prioritization
  • Progress Notes
  • Promotions Management
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Queue Management
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Repertoire Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Returns Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Space Management
  • Staff Management
  • Student Management
  • Supplier Management
  • Tagging
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • User Profiles
  • Vendor Management
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features202
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Belt Ranking Classification
  • Billing & Invoicing
  • Booking Notes
  • Booth Rental Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Capacity Management
  • Certification Tracking
  • Check-in/Check-out
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Commission Management
  • Committee Management
  • Communication Management
  • Compensation Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Database Conversion
  • Digital Signature
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • FMLA Administration
  • Facility Scheduling
  • File Management
  • File Sharing
  • Financial Management
  • Fitness Assessments
  • Fitness Plan
  • Fixed Asset Management
  • Forecasting
  • Gamification
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Hybrid Trainer
  • In-person Trainer
  • Incentive Management
  • Inventory Management
  • Inventory Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Leave Tracking
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Channel Management
  • Multi-Location
  • Multiple User Accounts
  • Nutrition Program
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Order Management
  • Overtime Calculation
  • Package Tracking
  • Payment Processing
  • Payment Reminders
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Log
  • Practice Management
  • Prioritization
  • Progress Notes
  • Promotions Management
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Queue Management
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Repertoire Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Returns Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Space Management
  • Staff Management
  • Student Management
  • Supplier Management
  • Tagging
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • User Profiles
  • Vendor Management
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations33
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend4/10

Share this review:

Mindbody

I would not recommend

Reviewed 2 years ago
Pros

My wife and I used MindBody for her yoga studio for 12 years. For most of that time, it was the go-to software and one of the only options on the market. We learned how to use the software by attending their MBUniversity two times so we were completely committed to learning the software over the years. For the most part, it helped us run the studio much better than our former one and paper method (ha ha) and I loved the reports.

Cons

Once MBO became public, they changed completely. Customer service became awful. The staff seemed irritated and it would take hours to get to speak to someone. There were always weird glitches that we had to create work-arounds for and the mobile version was awful. I also disliked their Mind Body Connection app where students would see all of your competitors when they were signing up for classes. It really made no sense. We switched to WellnessLiving 2.5 years ago and while we had about 6 months of stress, it has been much better, and it much less expensive. MBO is seriously overpriced.