Peek Pro vs Cloudbeds

FareHarbor

Xola

Little Hotelier

Bookeo

Clock PMS

Mews

Compare Peek Pro and Cloudbeds based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Eventbrite

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to seamlessly plan, promote, and produce live experiences. Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel passions. From workshops to concerts to conferences to film and music festivals, Eventbrite houses events of all shapes and sizes.

Booqable

Booqable is equipment rental software for small and medium-sized businesses. It enables companies from various industries to manage inventory, schedule equipment, and accept online bookings.

Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Peek Pro is an online booking solution designed for rental, tour operators, and other experience-based businesses. The platform assists operators in increasing bookings through intelligent upselling features and capturing lost sales opportunities without any additional effort. It provides access to various resellers and helps teams manage all ticket sales from a centralized system.

Access Controls/Permissions

Activities Booking

Activity Dashboard

Alerts/Notifications

Appointment Management

Automated Scheduling

Availability Indicator

Availability Management

Billing & Invoicing

Booking Management

Booking Notes

Calendar Management

Calendar Sync

Central Reservation System

Channel Management

Client Database

Client Management

Client Portal

Communication Management

Confirmations/Reminders

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Dynamic Pricing

Electronic Payments

Email Marketing

Employee Management

Event Scheduling

GDS/OTA Integration

Group Reservations

Group Scheduling

Inventory Management

Invoice Management

Mobile Access

Multi-Currency

Multi-Location

Online Booking

Online Payments

Online Registration

Package Creation

Payment Processing

Pricing Management

Promotions Management

Quotes/Estimates

Rate Management

Ratings/Reviews

Real-Time Data

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Resource Management

Scheduling

SMS Messaging

Social Media Integration

Third Party Booking

Third-Party Integrations

Vendor Management

Waiver Management

Website Integration

Website Management

By industry, Peek Pro reviewers are most commonly professionals in leisure, travel & tourism (28%). The most frequent use case for Peek Pro cited by reviewers is reservations (75% of reviewers).

Users and use cases

Reviewers appreciate Peek Pro's flexible pricing, transparent billing, and reasonable credit card rates, which they find cost-effective. Some users report confusion over fee structures, unexpected charges, and accumulating costs, especially with advanced pricing features.

Value for money

Peek Pro is a reservations program offering key features such as online booking, payment processing, reservations management, customer support, and mobile access, among others.

Peek Pro

Web-based

Android

Windows

iPhone

iPad

Basic

owner

I’ve been using online booking software since starting my private tour company five years ago, primarily with Fare Harbor. While not perfect, they were generally responsive to issues. But when they announced a new 2% fee for facilitating third-party bookings — on top of what I already felt was declining customer service — I started feeling nickel-and-dimed.

Unfortunately, some of those automated messages appeared to come from her account, which buried a real request to schedule another Zoom session. When I finally found that message and replied — five days later — Peek informed me my onboarding window had closed.

Over the next week, automated emails flooded my inbox — canned messages claiming my system was running smoothly, offering surveys, or saying “we’re working on it.”

Meanwhile, Peek finally responded to my pricing issue, completely oblivious that I’d already moved on. If you’re considering Peek for booking software, be prepared: their promises sound great, but my experience was nothing but missed connections, poor support, and endless frustration.

Chief Marketing Officer

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website.

A glitch that prevented me from updating my private tour pricing. Despite repeated requests for help, the issue went unresolved for two weeks.

Director

Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund.

I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro.

Owner

I wish there was more customization options as to what the booking pages look like.

Overlord of Fun

There have been booking problems, GETTING PAID problems, refunding problems, and a general lack of regard for problem solving.

Their sales rep, [sensitive content hidden] had reached out during peak season last year, but I wasn’t about to overhaul my booking system while actively running tours.

Tour Operator

I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!!

Their system caused my website to crash repeatedly, with no help to fix it.

They will shut your bookings down and not say anything to you if you don’t do all their merchant changes, even if you don’t agree with them.

I’ve requested they take their integration off my site and help restore it.

A high-value booking had to be canceled due to this, costing me money and credibility.

They dont even respond to your emails even when its emergency.

Absolute ZERO support, left to chat with an AI bot that has no answers

Their AI chatbot turns into a weeks-long communication with the rep(s).

Founder and Administrator

Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once.

The support/on-boarding staff (especially Bri) were top notch and made the transition to the platform easy.

I detail the problem and the chat bot runs me around for 30 minutes about did i try the article or this one.  

Manager

Cancelled my account because of the poor communication of their agents. Once I asked to cancel my account, they didnt even ask why, not even hesitated.

It's a good system for a beginner or simple items, but if you want a flawless functionality that is robust and will take your business to the next level, then this is not the system for you. When you discover that the system can't do certain items they put in a feature request to happen sometime in the future. When you call customer support to ask for help and you discover it's a 10 step process to do something simple and you express your displeasure they just say "I'm so sorry the software is difficult for you to understand" Really?

We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that.

I've detailed a problem with the software and they come back with a help article that is unrelated and brush me off.

Austin doesn't make enough money to put up with old dogs like me.

When I first started with this company 10 years ago the customer service was amazing, in the last 3 years it has gone completely down hill.

constantly getting kicked out, logged off on their website platform

President

The interface, feature list and functionality for the customer seems to be great.

We are here struggling to get over $2k in our account because peek pro can’t get it together.

The customer portal is amazing to communicate information to the guests.

By the time help arrived, I had either solved the problem myself or forgotten what the issue was entirely.

We haven’t been able to get paid for the past month and half and we call everyday.

The situation is escalated to people that don’t care and they say our payment is in transit.

Sales did a face to face handoff with the implementation team.

Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise.

She consistently followed up and had an answer to everyone of my questions.

Peek finally replied — partially addressing the issue — on July 1.

My last plea for support was on June 16, 2025.

The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find.

Dissapointed and it will take alot to get us to remain a customer.

Owner 

Inability to quickly change booking times and the inability to create any bookings on the app.

The software easily integrated with my website and is intuitive to use.  

Founder

Peek PRO leaves me confident that I have the tools, support and right system to impress potential customers and increase booking volume.

Booking

Reviewers indicate that Peek Pro's customer support is generally responsive, helpful, and knowledgeable, especially during onboarding and setup. Users say the chat and HelpDesk options provide quick answers, and they value having assistance for cancellations, refunds, and operational questions. They find Peek Pro's support team friendly and easy to reach, though some mention inconsistent response times, repeated answers, and occasional difficulties resolving complex issues. Users appreciate having reliable support, especially when not tech-savvy. Of the 25 Peek Pro users who gave detailed accounts of their use of Customer Support, 96% rated this feature as important or highly important.

Phone Support

Bugs and Issues

Tour Management

Email Automation

Integrations

User Interface

Reviewers indicate that Peek Pro's payment processing is easy to set up and use, allowing collection of various payment types, deposits, and partial payments. Users report that Peek Pro streamlines pre-payment, making refunds and payment tracking straightforward. They appreciate integration with Stripe and the ability to add fees at checkout. However, users mention payout timing can be slower than competitors, limited payout options, and occasional issues with disputes and customer support regarding payments. Of the 41 Peek Pro users who gave detailed accounts of their use of Payment Processing, 100% rated this feature as important or highly important.

Account Management

Complex and costly pricing

43% of reviewers feel negative about Pricing. Users report confusion over the fee structure, unexpected charges, and difficulty understanding advanced pricing features. They say extra fees for customers and high processing costs can be problematic, sometimes leading to overcharges or unexplained additional costs. Reviewers indicate that backend pricing updates and refunds can be cumbersome, and some mention dissatisfaction with the lack of transparency regarding certain fees. They find the pricing system challenging to navigate, especially when managing discounts, group rates, or integrating third-party services.

Frequent technical problems

Waivers have glitches and can get corrupted or just disapear.

41% of reviewers feel negative about Bugs and Issues. Some users report recurring bugs, glitches after updates, and slow response times for technical support. They say issues like corrupted waivers, system crashes, and problems with automated messaging disrupt their workflow. Reviewers indicate frustration with the support process, often describing it as time-consuming and ineffective for resolving complex problems. They find that technical issues can persist for weeks, impacting their business operations and leading to a sense of being unsupported when problems arise.

Efficient seasonal operations

100% of reviewers feel positive about Seasonal Management. Reviewers appreciate how the software streamlines operations during peak seasons, allowing them to focus on other business areas. They say it saves significant time and helps them prepare for busy periods, with many mentioning improved satisfaction and excitement for upcoming seasons. Users indicate that the system is easy to adapt as their seasonal needs change, and they consistently mention positive experiences over multiple seasons. They find the platform reliable for handling increased demand and value the ongoing support during critical times.

Smooth onboarding experience

97% of reviewers feel positive about the Onboarding Process. Users think the onboarding is quick, straightforward, and well-supported, making the transition to the software much less daunting. They appreciate the responsive and knowledgeable onboarding team, who guide them step-by-step and address all questions promptly. Reviewers indicate that initial setup, training, and migration are seamless, with support readily available throughout the process. They say the onboarding staff make the experience easy, even for those hesitant about switching systems, and value the clear communication and helpful check-ins.

Supportive team collaboration

For a new user, the setup team was fantastic and I didn't have to lift a finger, other than learn how to use the product.

93% of reviewers feel positive about Team Management. Users say the support and development teams are responsive, approachable, and treat them as partners in business success. They appreciate the team’s willingness to implement feedback, address unique business needs, and provide timely solutions. Reviewers indicate that the team helps with setup, training, and ongoing improvements, making it easier for their staff to manage operations. They find the collaborative approach valuable for reducing stress, improving customer experiences, and ensuring smooth transitions during onboarding and daily use.

Self-Employed

2-10

1000+

201-500

Users think Peek Pro offers flexible pricing with no monthly subscription fees, allowing businesses to pass booking fees to customers, which many find cost-effective. Some reviewers appreciate the transparent billing, reasonable credit card processing rates, and the ability to avoid fees on manual bookings. However, some users report confusion over fee structures, unexpected or high client fees, and undisclosed charges. Some reviewers feel additional costs can accumulate, especially with card processing, and mention issues with price adjustments and third-party integrations. Some users say advanced pricing features are difficult to use and can create extra work or confusion.

Peek Travel

Lodgify

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

eZee Centrix

eZee Centrix is an integrated hotel channel manager solution which supports multiple online travel agencies, vacation rentals, GDSs, metasearch sites, & more

Check-in and check-out guests using an attractive drag-and-drop interface. Availability is automatically synced with our booking engine and channel manager. For 10+ rooms only.

Peek Pro vs Cloudbeds Comparison (2026)

Peek Pro

Cloudbeds

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives