PeopleVine vs XM for Customer Experience

Google Forms

SurveyMonkey

Formstack Forms

charles

Coolfire Core

Morningmate

Compare PeopleVine and XM for Customer Experience based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

monday.com

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Zoho CRM

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Kangaroo

Kangaroo is a digital loyalty platform with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: advanced promotional engine, auto-campaigns: emails, SMS, push; custom white-label app, reporting, social media referrals & more.

PeopleVine is a cloud-based marketing & engagement solution that helps businesses to engage employees, members and customers across their workspaces, loyalty programs, member organizations, and more. Engagement data is tied back to CRM records, enabling the development of personalized relationships.

Activity Dashboard

Activity Tracking

Alerts/Notifications

Application Management

Attendance Tracking

Billing & Invoicing

Booking Management

Campaign Management

Committee Management

Communication Management

Contact Management

Customer Segmentation

Customer Surveys

Dashboard

Document Storage

Dues Management

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Enrollments/Onboarding

Event Management

Feedback Management

Front Desk Management

Gamification

Gift Card Management

Guest Experience Management

Interaction Tracking

Lead Management

Loyalty Cards

Loyalty Program

Marketing Automation

Member Accounts

Member Communication

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Property

Online Booking

Payment Processing

Point of Sale (POS)

Quotes/Estimates

Recurring/Subscription Billing

Referral Tracking

Reporting/Analytics

Reservations Management

Reviews Management

Rewards Management

Search/Filter

Segmentation

Self Service Portal

SMS Marketing

Social Media Integration

Spa/Activity Management

Survey/Poll Management

Third-Party Integrations

Transaction History

Visitor Management

Website Management

PeopleVine

iPhone

iPad

Web-based

Basic

Freelancers

Large Enterprises

Small Business

Mid-size Business

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Connecteam

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.

360 Degree Feedback

Access Controls/Permissions

Agent Interface

AI/Machine Learning

Alerts/Escalation

Analytics

Anonymous Feedback

Assignment Management

Automated Routing

Automatic Transcription

Behavioral Analytics

Behavior Tracking

Call Center Management

Call Recording

Case Management

Categorization/Grouping

CES Survey Structure

Chatbot

Chat/Messaging

Churn Management

Collaboration Tools

Complaint Monitoring

Compliance Management

Computer Telephony Integration

Conditional Logic

Configurable Workflow

Contact Database

CSAT Survey Structure

Customer Activity Tracking

Customer Complaint Tracking

Customer Database

Customer Data Management

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Profiles

Customer Service Analytics

Customer Touchpoints

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Data Import/Export

Data Visualization

Drag & Drop

Email Alerts

Employee Coaching Tools

Employee Reward Programs

Engagement Tracking

Event Triggered Actions

Issue Management

Issue Tracking

Keyword Tracking

Knowledge Management

KPI Monitoring

Live Chat

Map Creation

Mobile Survey

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multi-Location

Natural Language Processing

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Performance Management

Performance Metrics

Personalization

Predictive Analytics

Process/Workflow Automation

Pulse Surveys

Quality Assurance

Quality Management

Question Branching

XM for Customer Experience

Windows

Android

Sales

Very helpful for gathering opinions and reviews of internal processes and company updates.

Mgr., Market Insights

It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly.

Analytics Market Manager

A dashboard allows management to review the performance of individual Consultants per mission, account or profile.

Marketing Director

For start, it is easy to use, second, helps to understand customer experience with our staff and we know where to improve on and what to offer to our customers, and lastly, the performance metrics helps our firm understand how our clients rate us according to the service that received from us.

Lack of obvious widgets in the Dashboarding module which forces to resort to third party visual analytics poducts.

Researcher

The interface is great and there are a lot of features that you would expect related to creating surveys

Analyst - Survey Programmer

The drag and features saves a lot if time and minimizes the coding effirt

It is a great software to use for creating and sending out surveys.

Head of Procurement

Some parts of the tool are a bit clunky for example the survey upload feature, which for the type of surveys we do, doesn't work very well and often rejects.

The easy with which you can create surveys and dispatch them

QA & Environmental Manager 

We decided not to proceed with the purchase due to cost

Professo

I use it to perform exit interviews of student classes, for masters student committee's  assessment of a thesis defense and other related functions.  

PeopleVine vs XM for Customer Experience Comparison (2026)

PeopleVine vs XM for Customer Experience Comparison (2026)

PeopleVine

XM for Customer Experience

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives