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Pipedrive vs Efficy CRM Comparison

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Overview

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

14

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

3K

5

4

3

2

1

1.9K

876

137

31

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.0

90

5

4

3

2

1

26

44

14

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Pipedrive is now the most preferred sales management tool for our portfolio companies, and it is perfect not to mention the beauty of its interface.

Pros

We are growing, fast and faster. Handling always more projects in a smooth and pleasant usage thanks to its high customization ability that allowed to perfectly fit our business.
EFFICY is an excellent CRM software because it allows to have a clear vision of the current and future business. EFFICY is easy to use and very easy to understand.
Many to many relations is positively impressive, it can really help you to find the right information at the right place.

Cons

My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.
BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it.
The customer service and the overall functionality of this product is terrible.

Cons

Sometimes it had error, or page is not updated, or digital signature status has to be refreshed manually.
It might be possible that you are just handling things the wrong way and that "simplifying" things might make your life a lot easier.
The crazy way it thinks you want to copy in numerous people for each task - and then have to physically de-select other users each time.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features165
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Audience Targeting
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • Batch Processing
  • Behavior Tracking
  • Behavioral Analytics
  • Billing & Invoicing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract Drafting
  • Contract/License Management
  • Customer Activity Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Portal
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Management
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Full Text Search
  • Fundraising Management
  • GDPR Compliance
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Kanban Board
  • Key Performance Indicators
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Projects
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Outbound Call Center
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Portfolio Management
  • Pre-Configured Bot
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Product Catalog
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Projections
  • Property Database
  • Property Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recommendations
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Single Sign On
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Collaboration
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Visual Analytics
  • Web-based Deployment
  • Widgets
  • Workflow Management
  • Total features210
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Audience Targeting
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • Batch Processing
  • Behavior Tracking
  • Behavioral Analytics
  • Billing & Invoicing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract Drafting
  • Contract/License Management
  • Customer Activity Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Portal
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Management
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Full Text Search
  • Fundraising Management
  • GDPR Compliance
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Kanban Board
  • Key Performance Indicators
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Projects
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Outbound Call Center
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Portfolio Management
  • Pre-Configured Bot
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Product Catalog
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Projections
  • Property Database
  • Property Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recommendations
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Single Sign On
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Collaboration
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Visual Analytics
  • Web-based Deployment
  • Widgets
  • Workflow Management

Integrations

  • Total integrations812
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations39
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

Alternatives

Explore similar apps

monday.com
HubSpot Marketing Hub

User reviews that mention these apps

DC
AvatarImg

Dennis C.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Not dropping the ball

Reviewed 8 years ago

By putting all of your prospects in the program you remember who and when you need to follow up on. I also lets you know what was said last and what you told them. It also has a place for keeping all of the emails you have sent them.

Pros

You can build your own pipe line timeing for your business. By putting in your time table for your product or service you know when to follow up with them. It makes you look like you are on the ball at all times.

Cons

This software is called a CRM but it is more of a business tracker than a CRM.

JL
AvatarImg

Julien L.

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Great CRM

Reviewed 5 years ago

I am really satisfy to use this CRM. It's an easy and simple tool to use to help you closing your sales.

Pros

I like the fact it's a great simple CRM. Easy to use and to integrate in your business. A great tool to use for closing more sales.

Cons

It's a good CRM but if you want more options like proposition module, you need to inegrate them with this CRM.

AvatarImg

Verified reviewer

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Awesome Prospecting CRM

Reviewed 5 years ago

Pipedrive provides a great solution for keeping track of prospects, where they are in the sales process, how much revenue has been won/lost, and key metrics for focusing efforts in the most worthy activities. It's so intuitive and sleek design. Has everything you need for your sales efforts

Pros

Ease of use, user friendly, minimalist CRM yet has all the tools/functionalities that you would use from a more expensive product

Cons

Very slight learning curve, especially if you've used a crm in the past. But, this is the case with most crm software

MG
AvatarImg

Martin G.

Farming, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Simple

Reviewed 8 years ago

Simple to use, in many language. Good tutorial to explain! Very nice !

Pros

CRM +

Cons

That you should be able to create DIVION in you enterprise.

AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Pipedrive logo

Pipedrive

Nothing too exciting or worthwhile

Reviewed 2 years ago

it was ok, nothing exciting

Pros

Easy to use and export information out of the CRM

Cons

Limited features and functionality with this CRM

Vendor response

Hi there, Thank you very much for your feedback! :D If you need any help, please reach out to our Support Team. They will be happy to help!

AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

One CRM to rule them all

Reviewed 2 years ago

My fav. CRM

Pros

Super easy to use, well prices. I think the biggest advantage for my team is the reporting module - easy to customise reports.

Cons

Maybe it could have more fancy stuff to help generate/manage leads from the marketing perspective. It simply could have more features around lead generation or maybe some AI to help us get more out of our leads (more deals)

Vendor response

Hey, Thank you very much for your insights! We will make sure to forward it to our dedicated teams for future improvements. If you need any help, please reach out to our Support Team. They will be happy to help!

AvatarImg

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Really great tool if need more than Hubspot and less than Salesforce

Reviewed 4 years ago

Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Pros

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Cons

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

AvatarImg

Verified reviewer

Internet, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

One of the best CRM systems available

Reviewed 6 years ago
Pros

I love that Pipedrive features a clean design, great email integration, and well thought out visual sales pipeline. It also makes it easy to know what deals need attention while looking at your pipeline, the automations help you spend less time using the software and more time selling, and it is also very customisable.

Cons

Not much, it is a really good CRM software!

MC
AvatarImg

Michael C.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Great CRM

Reviewed 7 years ago

Highly recommend this CRM

Pros

Everything is clickable and you can manipulate almost everything. Fast. Intuitive. I love the email features and the automatic updates to contacts.

Cons

Everything is based on a price or client value. Sometimes in certain industries that is hard to pinpoint, I'd like an option for small medium or large instead of financial data.

CR
AvatarImg

Carlos R.

Design, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

Great CRM

Reviewed 4 years ago

its a great crm

Pros

Nice interface and user experience. Very good on third party apps integrations

Cons

The app isnt so good, but i use it. Some improvements would be great on ios app. The performance isnt so good. sometimes it lags a lot

ED
AvatarImg

Elise D.

Renewables & Environment, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

Prospection et CRM

Reviewed a year ago

Conquise par ce CRM

Pros

Les fonctions pratiques sont au rendez-vous avec ce logiciel de CRM très facile d'accès.Comme les fonctionnalités de suivi des communications et de gestion des divers contacts qui sont bien développées.

Cons

Pas de point négatif que j'ai pu déceler en l'utilisant de mon coté.

Showing original review in French. See translation

Vendor response

Thank you for your feedback!

AvatarImg

Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Perfect CRM for small business

Reviewed 6 years ago

easy to setup crm

Pros

Easy to use and setup. Great integrations tools and calls system. All our sales team loved it for UI and features.

Cons

Mobile app and mobile web version is not working fast. I tried it few time and now prefer to use web version for all tasks.

MB
AvatarImg

Michael B.

Automotive, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Fully featured CRM

Reviewed 6 years ago

Pipedrive was the must fully featured CRM, and I have missed it ever since our dealership changed our CRM.

Pros

This is a CRM that we had implemented through our entire sales process. It had a way to store so much information about a client that our new CRM cannot match.

Cons

The interface was not the best, could have be a bit easier to navigate for new users.

AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

User-friendly CRM system

Reviewed 6 years ago

I tried zoho CRM and Sugar CRM before, and didn't like them as much as I like Pipedrive now.

Pros

It brings me accurate statistics on all the updats in my database. Support team is really great.

Cons

Syncronization with my email box sometimes fails.

AvatarImg
AvatarImg

Elbert A.

Glass, Ceramics & Concrete, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Very helpfull CRM-system

Reviewed 6 years ago

During entering Pipedrive, I always see an optimized overview of your sales process first

Pros

It helps to focus under the main bussines processes such as sales

Cons

Don`t find any weak points of this CRM-system

KP
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Kevin P.

Financial Services, self-employed

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pipedrive

Good CRM but overprice

Reviewed 2 years ago

Good CRM but too expensive.

Pros

It allows to know full picture of the sale pipeline. It also allows to track the follow up timeline.

Cons

It is too expensive when add the customer touch base timeline into the system.

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Tim S.

11-50 employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

Pipedrive was one of the first CRMs we used. It was nice then.

Reviewed 6 years ago

Quick and easy CRM management.

Pros

Pipedrive is easier to use than say, SalesForce and Infusionsoft. It is a great CRM for starters, especially if you have a startup that doesn't need a ton of automation.

Cons

With the ease of use comes lack of functionality. When comparing it to the bigger CRMs, it just doesn't do exactly what it could potentially. I'd say check it out to get your feet wet. As your company grows, look for other options.

TC
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Tyler C.

Telecommunications, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pipedrive

Good CRM

Reviewed 4 years ago

overall it's a good crm.

Pros

it's a great visual of your pipeline. we love the layout.

Cons

it has some limitations and bugs that would seem simple to resolve. i've been waiting for over 6 months for the engineering department to resolve a bug that pipedrive has regarding zapier.

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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pipedrive

Pipeline management was never easier

Reviewed 2 years ago

Sales, crm and pipeline management

Pros

Free trial really helped to assess all features. All stages are clear and provides more visibility in each stage.

Cons

Difficult to ensure adoption as there were multiple integrations.

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Ashley S.

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

good crm for internet based companies

Reviewed 6 years ago

great and simple CRM solution.

Pros

Cloud based crm solution which is very feature rich. Provides almost all functions in terms of contacts and lead management and tracking. Is very easily integrated to solutions out there. Even tracking at activity level at par with most top CRM and marketing automation solutions out there.

Cons

Since it is a cloud SaaS Solution it is not the most flexible solution out there. But overall a great product which does the job.

IW
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Ian W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pipedrive

Pipedrive can really help your small business thrive

Reviewed 5 years ago

You can transfer large amounts and data and files from another Platform. I am so glad I chose to utilize Pipedrive over other CRM systems. For a small business, this CRM works wonders!!!

Pros

-Very easy to use -Support readily available -Very good bargain for your money -Keeps you very organized

Cons

-There weren't as many features available on some other CRM systems

SO
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Scott O.

Insurance, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Unique ability to customise everything to suit any industry.

Reviewed 6 years ago

App has a fantastic feature which allows me to see what other leads/ opportunities are nearby one particular client. Extremely useful when on the road. Can pull up entire engagement history which is excellent. This feature alone recently helped me pursue then close a deal.

Pros

Complete online with full app support. Every aspect can be fully customised meet unique requirements, including adding system reference numbers.

Cons

New operators will need basic understanding of how CRM programs operate, however helpful guides are available to assist. All CRM programs can only be as useful as the information entered.

SM
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Stuart M.

Aviation & Aerospace, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

PIpedrive CRM

Reviewed a year ago

Great CRM with lots of features.

Pros

Its very easy to use and loads quickly, easy to flick between screens, and have multiple windows open. Integrates easily with other software, and has a mobile app.

Cons

There is no shared inbox for generic emails such as info@ this means you have to use everybody's separate email addresses. A shared inbox would be really useful.

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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pipedrive

Easy to use

Reviewed 6 years ago

It is a really a simple user environment

Pros

Pipedrive is really easy to use CRM. If you start a sales process, this CRM will ease your start in Sales.

Cons

Sometimes, Pipedrive is to simple and do not allow more complex sales process

DD
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Damien D.

Chemicals, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Great little program, helps streamline task management and manage large prospect lists

Reviewed 7 years ago

CRM functionality which dramatically saves time.

Pros

I love the ease of use, program is highly visual, reminders are in both push notifications and emails meaning there's little chance to forget a task.

Cons

They need to allow more information for contacts. What is their position? Where do they sit within the organisation i.e. are they a decision maker, influencer etc