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Pipedrive vs Prospect CRM Comparison

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Overview

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Category Leaders

Prospect CRM is designed to help B2B product businesses manage their business, combining traditional CRM features - like...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

24

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

161

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

2.9K

5

4

3

2

1

1.9K

858

134

31

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

118

5

4

3

2

1

103

11

2

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Pipedrive is now the most preferred sales management tool for our portfolio companies, and it is perfect not to mention the beauty of its interface.

Pros

Our sales team is only 3 people but we still decided to integrate Prospect CRM into our workflow and we are thrilled about it. It is easy to work in, it is flexible and has very powerful features.
Prospect has without doubt created a seamless platform for our drinks business where we have greatly benefitted from this fantastic CRM software.
It is nice and easy to use software, full functional and has many nice features. Prospect CRM is the awesome sales CRM tool for our brand.

Cons

My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.
BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it.
The customer service and the overall functionality of this product is terrible.

Cons

Awful customer relations and a nonsensical approach to customer service.
There is nothing that I can say is missing. We do not use the software's full features yet.
The key problem we were trying to solve by using Unleashed was to have a way to record our interactions with customers.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features166
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leaderboards
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Order Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Process/Workflow Automation
  • Product Catalog
  • Project Management
  • Property Management
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Statistical Analysis
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management
  • Total features62
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leaderboards
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Order Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Process/Workflow Automation
  • Product Catalog
  • Project Management
  • Property Management
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Statistical Analysis
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations761
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations12
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

BL
AvatarImg

Brelann L.

Media Production, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Pipedrive logo

Pipedrive

All in one place but not very clear

Reviewed 5 years ago
Pros

I enjoy that you can keep all leads in one place, even from different lead generators. I also enjoy the verticals that show your cold, contacted, meeting had, etc. (you can label them whatever makes most sense for your sales cycle.

Cons

It's a bit confusing to maneuver, it's an overwhelming dashboard and not easy to access notes on each prospect. Which it had more functional CRM features.

NG
AvatarImg

Natalie G.

Food & Beverages,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive... The Real Answer

Reviewed 8 years ago
Pros

The activity reminders are the best thing about Pipedrive to me.

Cons

Ease of editing prospect information. Too many steps.

FR
AvatarImg

Franbeau Rhaz B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Pipedrive logo

Pipedrive

The best sales software out there. Got me organized and helped me be accountable.

Reviewed 7 years ago
Pros

I like the interface of the software the best. It gives me a birds eye view of how my sales pipeline is doing and the best part? Super simple to use!

Cons

When I tag a prospect as lost and I'm unable to check the activity due for that specific prospect, it still comes off as an activity in my notification.

CV
AvatarImg

Claire V.

Marketing and Advertising,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

Effective prospecting tool

Reviewed 8 years ago
Pros

It's user-friendly, simple and visual (you actually see your pipe).

Cons

You have to create a deal for a prospect to appear on your pipe.

TJ
AvatarImg

Thomas J.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive

Reviewed 4 years ago

Pipedrive has helped me organize my prospect data in one place.

Pros

I was able to easily transfer my prospect information to pipedrive. I really like the ease of usage and the other features they provide.

Cons

During my free trial period I didn't get the chance to actually get a full walk through with a rep. because he put in the wrong time zones for our meetings twice. Besides that, i'm happy with the service.

JB
AvatarImg

Janelle B.

Construction, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive's the foundation of our customer relations efforts

Reviewed 7 months ago

Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation.

Pros

The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.

Cons

The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.

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Beatriz M.

Accounting, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

It is a very good CRM

Reviewed 2 years ago
Pros

Pipedrive is one of the best CRM programs available. Its simple user interface makes it very easy to set up and use. It allows you to manage contacts, track customer conversations and manage sales, customer and prospect databases. It gives you a better understanding of the sales process.

Cons

The main drawback is that it is not possible to link multiple email addresses to the same account.

TG
AvatarImg

Tim G.

Internet, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive is flexible and simple, highly recommended for anyone getting started with CRM

Reviewed 7 years ago

It's simple and easy to use and very fast to get up and running with

Pros

Pipedrive is a great bit of CRM software, we recommend it to customers now we like it that much and I use it across a couple of businesses I run. The key things I like are it is: -Easy to use -Simple to get up and running -Ability to email in a prospect

Cons

There isn't anything I've found that I particularly dislike about Pipedrive, there are a few little niggly things like sometimes it mismatches quote emails and you can't customise the Slack messages so it doesn't show amounts but other than that it's all good.

DE
AvatarImg

Dan E.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Excellent solution for startups

Reviewed 8 years ago

We had been using insightly CRM prior to testing out Pipedrive. The difference is truly night and day, especially when it comes to the workflow engine and UI/UX. My sales team can easily update prospects on the fly, and I am able to have a 360 view of every opportunity in our pipeline.

Pros

The prospect pipeline. It is extremely easy to create opportunities and advance them along the various stages of the sales cycle. Visually the look and feel of the platform is exceptional. Typically in my experience the majority of CRM tools feel clunky and seem to be targeting too broad of a market with the bundles of unnecessary features

Cons

I feel that the email integration function for sending outbound prospect emails should be included in the silver package. That feature is valuable to sales organizations but IMHO, it is not a feature that justifies the increase in price between Silver and Gold. I also feel that a calendar integration with gmail would be a nice addition.

KR
AvatarImg

Kelly R.

1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive packs a punch!

Reviewed 8 years ago

After using Pipedrive for a few months, I have found what I had been looking for. My favorite feature is the ability to drag each prospect from stage to stage in my sales pipeline. There is just something motivational about seeing a prospect move deeper and deeper into the process. Setting up actions, such as next call or appointment with a prospect is stupid simple and the notification feature is excellent. In short, it is great.

Pros

There are two things I enjoy most: 1) When I first started using Pipedrive I setup a pipeline for a couple of different marketing projects. I wasn't certain what stages I would need in each pipleline, so I just did the best I could and went to work. Within a couple of weeks I had made several significant enhancements to improve the work flow. Not only was it simple to modify the stages in my pipeline, but without Pipedrive it would have taken me much longer to refine my sales funnel. And, #2 I love the visualization of moving prospects from left to right through the pipeline. At a glance, I can see how many people and which people need attention to move them to the next stage.

Cons

I don't have any negatives, but I do have a couple of recommendations. It would be great if I could either select from a series of small icons to place on the rectangles representing each prospect (deal). That would significantly increase the "at-a-glance" power of the software. Another similar option would be to have the ability to assign a pale background color to certain rectangles. Three or four colors would help immensely.

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foster s.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Honest Pipedrive Review

Reviewed 2 years ago

It helps me keep track of ongoing interaction with my prospect and allows me to create personalized message through email for my prospects.

Pros

Pipedrive has epic sales forecasting and reporting. It has data import and export functionality with reliable lead management and lead scoring system. It has super simple pipeline features with drag and drop functionality. It's easy for me to add other team members and very cost effective.

Cons

Pipedrive should provide an explainer video on how to use the tool. Support is also limited for small packages.

DC
AvatarImg

Dennis C.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Not dropping the ball

Reviewed 7 years ago

By putting all of your prospects in the program you remember who and when you need to follow up on. I also lets you know what was said last and what you told them. It also has a place for keeping all of the emails you have sent them.

Pros

You can build your own pipe line timeing for your business. By putting in your time table for your product or service you know when to follow up with them. It makes you look like you are on the ball at all times.

Cons

This software is called a CRM but it is more of a business tracker than a CRM.

NG
AvatarImg

Nolan G.

Marketing and Advertising, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Boost your business

Reviewed 2 years ago
Pros

Good solution for enhance your business and transform your prospect in client. Many sales of our company would not work without this software anymore

Cons

Nothing except the price. Perhaps, less expensive one day

AR
AvatarImg

Verified reviewer

Investment Banking, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

PipeDrive CRM is a great!

Reviewed 6 years ago

Pipedrive is a great tool to prospect and keep the leads at your radar. It is possible to integrate with many other softwares and create webforms.

Pros

Very complete, with a lot of features to customize.

Cons

As it is very detailed and has a lot of features, the one less intimate with technology will not use all of the options.

JL
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Julien L.

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Great CRM

Reviewed 5 years ago

I am really satisfy to use this CRM. It's an easy and simple tool to use to help you closing your sales.

Pros

I like the fact it's a great simple CRM. Easy to use and to integrate in your business. A great tool to use for closing more sales.

Cons

It's a good CRM but if you want more options like proposition module, you need to inegrate them with this CRM.

JB
AvatarImg

James B.

Electrical/Electronic Manufacturing, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Never Lets Me Let A Sales Lead Fall Through The Cracks

Reviewed 3 years ago

This application has allowed me to stay on top of all my sales leads and know where they are In the buying process. It stores my notes on a customer/prospect and allows me to quickly retrieve the data if I should get an unexpected call from a prospect. Customers like that you can remember facts about their need and prior conversations you had with them.

Pros

PipeDrive is a reliable tool where I can store all my sales leads in the Cloud, giving me access wherever I am and on whatever device I am using.

Cons

It gets a little expensive if you are trying to put the tool in the hands of team members in your company. I’d like to see a package prices for a small business (like 2-4 users).

AR
AvatarImg

Verified reviewer

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Awesome Prospecting CRM

Reviewed 5 years ago

Pipedrive provides a great solution for keeping track of prospects, where they are in the sales process, how much revenue has been won/lost, and key metrics for focusing efforts in the most worthy activities. It's so intuitive and sleek design. Has everything you need for your sales efforts

Pros

Ease of use, user friendly, minimalist CRM yet has all the tools/functionalities that you would use from a more expensive product

Cons

Very slight learning curve, especially if you've used a crm in the past. But, this is the case with most crm software

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Pipedrive logo

Pipedrive

Nothing too exciting or worthwhile

Reviewed 2 years ago

it was ok, nothing exciting

Pros

Easy to use and export information out of the CRM

Cons

Limited features and functionality with this CRM

Vendor response

Hi there, Thank you very much for your feedback! :D If you need any help, please reach out to our Support Team. They will be happy to help!

JS
AvatarImg

Joel S.

Insurance, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

Wow, this is better than Iwin

Reviewed 6 years ago
Pros

its very user friendly, you can customize your work flow. Also the search function works quite well. in terms of searching both company name or the personal name of the principle.

Cons

After you enter a new prospect/deal you have to scroll down and find it instead of it opening up automatically. And there is most often more info to enter.

MG
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Martin G.

Farming, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Simple

Reviewed 8 years ago

Simple to use, in many language. Good tutorial to explain! Very nice !

Pros

CRM +

Cons

That you should be able to create DIVION in you enterprise.

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Katharine H.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Helps me plan and organize the right approach for each unique customer.

Reviewed 6 years ago

Pipedrive's ability to track large numbers of prospects. Thanks to the ease of record-keeping I can "remember" each discussion with each prospect, no matter how long it has been since I spoke to her or him last. I can even do it on the road.

Pros

It's easy to plan appropriate communications for each prospect. If one prospect seems eager to move ahead, I can make a note to call or email the next day. On the other hand, if a different prospect is hesitating, I can make a note to call in three weeks. If her tone of voice is frosty, I can tailor my approach as needed. Once I've made the note, I can forget about her. When Pipedrive reminds me to call again three weeks later, I have the notes about all our conversations right there in front of me. Boy, do I sound attentive and well-organized.

Cons

I'm not a tech person, but I've had to set it up myself because I'm the only person who uses it in the company. I'm sure there are things I can do, particularly making batch updates, but the idea of customizing seems overwhelming.

HH
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Harmon H.

Insurance,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Prospecting Success

Reviewed 8 years ago
Pros

ease of use, export ability, reminders, intuitive with regard to activities and email copying etc. i like that i can display in multiple ways, i also like accessibility on iphone

Cons

Can't research prospects like on Sales Genie, It would be interesting to tie into a sales search data base and add a complete prospect to my pipedrive instead of starting from scratch

JJ
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Jason J.

Management Consulting, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

This is a Salesperson's ultimate CRM

Reviewed 6 years ago
Pros

Pipedrive gives ultimate visibility throughout the process of a new client acquisition. Does an exceptional job of keeping track of a prospect throughout the pipeline of a acquisition. Pipedrive does this so well, just as the name implies.We quickly found we were no longer losing track of prospects here and there.

Cons

It would be nice if some of the custom fields were able to show up at the top level User Interface for entering a new prospect, as opposed to a separate screen.

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Nevlynn J.

Computer Software, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Great to keep track of deals

Reviewed 5 years ago
Pros

Ease of use, friendly user interface, ability to customize it. The new sales assist option really helps me keep track of opened emails and engagement with a prospect/customer.

Cons

Smart contact data search option does not work most of the times. Also the chat option is not really a chat option but something between mail and chat. When a lead comes in there is little to no data.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

One CRM to rule them all

Reviewed 2 years ago

My fav. CRM

Pros

Super easy to use, well prices. I think the biggest advantage for my team is the reporting module - easy to customise reports.

Cons

Maybe it could have more fancy stuff to help generate/manage leads from the marketing perspective. It simply could have more features around lead generation or maybe some AI to help us get more out of our leads (more deals)

Vendor response

Hey, Thank you very much for your insights! We will make sure to forward it to our dedicated teams for future improvements. If you need any help, please reach out to our Support Team. They will be happy to help!