Pipeline CRM vs Freshdesk

Salesforce Sales Cloud

Zoho CRM

Zendesk Suite

Pipedrive

Zoho Desk

Salesforce Service Cloud

Compare Pipeline CRM and Freshdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

PipelineDeals is the #1 ranked CRM for mid-market businesses, empowering sales teams across a breadth of industries to build game changing relationships.

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Assignment Management

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Logging

Campaign Management

Collaboration Tools

Commenting/Notes

Contact Database

Contact Management

Content Management

Contract/License Management

Customer Database

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Deal Management

Document Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Sequences

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Field Sales Management

File Sharing

Forecasting

For Sales Teams/Organizations

Goal Management

Goal Setting/Tracking

Interaction Tracking

Internal Chat Integration

Kanban Board

Lead Assignment

Lead Capture

Lead Distribution

Leaderboards

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

List Management

Live Chat

Marketing Automation

Mobile Access

Mobile App

Opportunity Management

Performance Management

Performance Metrics

Pipeline Management

Pipeline Reports

Process/Workflow Automation

Prospecting Tools

Real-Time Data

Real-Time Reporting

Referral Tracking

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Sales Activity Management

Sales Forecasting

Sales Onboarding & Training

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Search/Filter

Segmentation

Shared Contacts

Source Tracking

Task Management

Template Management

Territory Management

Third-Party Integrations

Workflow Management

Most users consider Pipeline CRM to deliver strong value for money, citing affordability and flexible pricing. Reviewers appreciate essential features at a lower cost, though some users report pricing challenges for startups and fewer advanced options.

Value for money

Reviews for Pipeline CRM come from a wide variety of industries, including construction (9% of reviewers), computer software (7%), and financial services (6%). The most frequent use case for Pipeline CRM cited by reviewers is CRM (67% of reviewers).

Pipeline CRM

Web-based

iPhone

Windows

Android

iPad

Start 

Develop  

Grow

Owner

I was assured that I was being placed with an expert who answered my questions and help me customize my Pipeline CRM to meet my needs.

I noticed that the folks in England were able to figure it out in minutes because they cared enough to listen and he didn't do that even with his 30 consultation.

HR Manager

If you accidentally drop people into the wrong column it will send them messages (depending on how you set it up) about the wrong thing and it sometimes duplicates opportunities for each contact and I don’t know why.

My $1000 was not refunded and even worse they wasted my time.  

Web Developer

I love the way Pipeline CRM has a robust collection of features that make my everyday customer management so easy, no headaches.

We have them set up for employee tracking along with growing our business!

Campaign Manager

It allows efficient management of campaigns/projects and even links emails for the related campaign to the project.

Vice President

Didn't offer any help or solutions to problems we had and when I communicated that we were frustrated and considering other options the rep told me, "go ahead, there's plenty of others out there".

Office manager

Since it is not really part of my job to use a CRM, I have not used all the features, and maybe not at their best potential. But it was not always easy to understand all the given features.

Publisher

You can add all sorts of custom fields for your own reporting and tracking needs.

It helps you keep track of people, but doesn't really help you bring in the $$$ once a sale has been made.

It's indeed a simple platform, very suitable even for non-tech people

Sales/ Customer Service 

You have to have accurate data if not you have to build it out and then it’s time consuming

Marketing Consultant

Without a recurring subscription fee, they have no motivation to help their current customers.

I've been trying to work with the support team for months now and when they couldn't answer my question after the first few emails they just started ignoring me.

It's a generic CRM software that you can tailor to your own needs.

Director of Sales & Marketing

Only problem was we couldn't sync it with another program

It's cheap, and no recurring subscription fees.

Owner, sofware developper

Totally unpleasant, losing time and money in the process.

Keeps all information usable and easy to access.

Project Manager

streamlined the way we deal with enquiries and increased  data sharing

Business Development Manager

However, many times it would populate the fields with incorrect info or just generic info like where their company was headquartered instead of where that employee was actually located.

Client Relations Manager

I also don’t really use the calendar feature

too easy to have companies in multiple times with slightly different spelling

Additionally, at times the APIs for some of these newer services would change, and then the features would not work.  

We simply are not that sophisticated with our sales efforts.   If it is simply volume you seek, this is the right product.   If you are looking for less effort and more management, pick again.

Pipeline Deals gave us all the functionality we needed at a much much lower cost and barrier to entry.

We had used Salesforce long before I was on staff, and it was too costly to keep using. When I was onboarded there was no CRM being used, and that had to change.

Setting up Pipeline Deals was quite easy, as the software can conform to your needs.

Pipeline Deals consistently was in the top tier of CRMs for SMB companies.

Founder & CEO

We had limitations in functionality and we had to switch.

Their support was good and they keep trying to evolve the product which is good.  

It was very ok, we ended up moving to another software service.

Updates and Data Sync

Customer Support

Ease of Use

Call and Deal Information

Sales Management

Data Management

Pricing

Security and Access Control

Deals Management

Customization

Performance and sync challenges

51% of reviewers feel negative about updates and data sync. Users report that the software can be slow to load, especially with large databases or on less powerful computers. Reviewers mention occasional glitches, lag, and connection losses that disrupt workflow. Some users say that syncing with other programs or APIs is inconvenient and sometimes unreliable, requiring extra effort to maintain integration. They indicate that updates can introduce new issues or break existing features, and that the system may not always work smoothly across different devices or networks, causing frustration and lost productivity.

Unreliable email integration

45% of reviewers feel negative about email integration. Users report frequent issues with syncing emails, particularly with Outlook and Gmail, leading to lost connections and manual resets. Reviewers indicate that tracking emails is limited, especially when copying multiple contacts or handling mass emails. Some users say the integration is clumsy, with emails attaching to the wrong records or not syncing at all. They find the setup process slow and unreliable, and mention that some features require additional expenses. Users also express frustration with limited campaign management and inconsistent email capture.

Flexible organization tools

100% of reviewers feel positive about the organization features. Users think the software offers extensive customization options, allowing them to filter, sort, and organize information in ways that suit their company’s workflow. Reviewers appreciate how it helps them keep track of projects, revisit information, and follow up efficiently. They indicate that it replaces less organized systems, like spreadsheets, with a more structured approach. Some users say the dashboard and custom lists make it easy to stay on top of tasks and priorities, leading to improved overall organization for both individuals and teams.

Quick learning and onboarding

89% of reviewers feel positive about the training and learning curve. Users report that the software is easy to learn, even for those new to CRM systems. Reviewers appreciate that minimal training is required, making onboarding new employees straightforward. Some users say training resources like videos are helpful, and they can quickly become proficient with daily use. They indicate that the system’s simplicity allows teams to adapt without extensive instruction, and ongoing learning is manageable. Users find that the intuitive design supports both experienced and inexperienced staff in becoming productive quickly.

Intuitive and simple interface

89% of reviewers feel positive about the ease of use. Users find the interface clean, straightforward, and easy to navigate, which helps them accomplish tasks efficiently. Reviewers indicate that entering and editing information is simple, and they can personalize the platform to fit their needs. Some users report that transitioning from other CRMs is smooth due to the intuitive design. They appreciate the consistent layout and responsive support, which further enhances usability. Users say the software’s simplicity makes it accessible for non-technical staff and supports daily operations without confusion.

Small Business

Mid-size Business

Large Enterprises

Freelancers

Most users consider Pipeline CRM to offer strong value for money, highlighting its affordability compared to other CRMs and its suitability for small businesses and startups. They indicate that the platform provides essential features at a lower cost, with flexible user additions and no long-term contracts. Reviewers appreciate the reasonable pricing, cost efficiency, and the ability to access necessary functionalities without being overpriced. Some users report that while it may lack advanced features found in pricier alternatives, the balance of cost and utility is favorable. A few reviewers feel the pricing can be challenging for new companies or startups.

SaaS Group

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Pipeline CRM vs Freshdesk Comparison (2026)

Pipeline CRM

Freshdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives