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Pipeline

The Right CRM Tool to Help You Sell Smarter

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Pipeline Pricing, Features, Reviews and Alternatives

Pipeline product overview

Price starts from

25

Per month

Per Feature

What is Pipeline?

Most sales leaders believe their bottom line and growth is affected by having inaccurate and incomplete sales data. Choose a CRM that your sales team will actually use so you can make business decisions based on data you trust, not a gut feeling. PipelineDeals is the most adopted CRM with 83% user adoption, compared to 61% adoption by Salesforce or Dynamics 365 (validated by G2Crowd).

Key benefits of using Pipeline

  • Create 100% custom deal stages to match your sales process and how your sales reps actually sell. Get visibility into your business's sales pipeline, see exactly where each prospect is in your sales process and use forecasting tools to understand which deals are stuck and which are scheduled to close and win by sales rep.

  • Add unlimited custom fields for contacts, deals, and companies to your CRM so your business has the flexibility to capture and report on any type of data that is useful to your business. Set fields as optional or required to improve compliance.

  • One version of truth - Centralize all pre and post sale customer activities from siloed data sources and systems, to single point of entry. Make business decisions based on data you trust, not on gut feelings.

  • Free up skilled talent resources & get actionable & timely insights - Build infinite types of charts and graphs in minutes, not weeks. Save hours and days pulling data from multiple sources and trying to make sense of it all. No data scientists or engineering skills needed. Free up skilled data science talent resources for other business critical initiatives. Make better and faster decisions, proactively address business problems instead of react to fires.

  • Cut your operating expenses - Save big on total cost of ownership of your CRM. Save over 50% on per user monthly license compare to Salesforce and save $99k+ a year on CRM admin. As business needs evolves, ongoing customizations will continue at some level post initial CRM implementation. Making ongoing changes is super intuitive, fast, and does not require specialized skills or a 3rd party vendor.

  • Go Mobile - Take advantage of our dedicated apps for iPhone and Android. Update your deals, record activities with your clients, and map to your prospect's workplace on-the-road.

  • All customer data is protected, SOC 2 certified - Unlike with spreadsheets, all customer data in your CRM is centralized in one place and is always up-to-date, so that you can protect and restrict access to your company's most valuable asset when employees leave.

  • World Class Live Technical Support - Free US based live technical support from our team of CRM experts over the phone, email, and online chat. We're an extension of your team! Calls are answered in
    10 seconds, live chats are answered in 20 seconds, emails responded to within 20 minutes during business hours. 96% Customer satisfaction rating!
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base

    Training options

    Webinars
    Videos
    In Person
    Documentation
    Live Online

    Pipeline pricing information

    Value for money

    4.4

    /5

    611

    Starting from

    25

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Pipeline features

    Functionality

    4.0

    /5

    611

    Total features

    63

    6 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    API
    Activity Dashboard
    Alerts/Notifications
    Data Import/Export
    Email Marketing
    Mobile Access

    Pipeline users reviews

    Overall Rating

    4.4

    /5

    611

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.21/10
    Rating distribution

    5

    4

    3

    2

    1

    306

    243

    52

    7

    3

    Pros
    Pipeline Deals is very straightforward and easy to use. The interface is able to be customized which is nice, and the ability to import and export data us useful for reporting.

    AR

    Anonymous Reviewer

    This software will save and not waste a big budget for doing the businesses and the most advantage is that the solid and realistic budget.

    AR

    Anonymous Reviewer

    PipelineDeals has great software and an excellent customer service/staff that I can count on, which is essential for my company.

    AR

    Anonymous Reviewer

    Cons
    The layout in the "Contact Info" box is awkward and unclear. Contact, Owner, Company (Funeral Home) information is interspersed in an illogical way.

    Rr

    Ray r.

    There is NO other option than Pipeline Deals for CRM as far as our company is concerned.

    DM

    Duana M.

    As a smaller company some of the integrations that other CRMs have were either missing or lacking.
    AvatarImg

    Michael F.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Its not Salesforce, but it also won't bankrupt your small business

    Reviewed 2 years ago

    Overall, this was the solution my company needed. We had used Salesforce long before I was on staff, and it was too costly to keep using. When I was onboarded there was no CRM being used, and that had to change. Pipeline Deals gave us all the functionality we needed at a much much lower cost and barrier to entry. Highly recommended.

    Pros

    This is a very powerful CRM solution. As I was looking for solutions I came across quite a few that were reviewed by many sites. Pipeline Deals consistently was in the top tier of CRMs for SMB companies. I watched a few online demos and reviews before reaching out to their team. I was quickly assigned a representative that walked my team through a live demo and set us up with a POC trial. After our trial ended we signed up and were off. Setting up Pipeline Deals was quite easy, as the software can conform to your needs. Almost all fields are fully customizable, however this did take some getting used to, to see how changes were reflected as a whole in pipeline view. Overall, great product for a lot less than what Salesforce, Salesloft of Hubspot might run you.

    Cons

    As a smaller company some of the integrations that other CRMs have were either missing or lacking. However, Pipeline Deals is getting better about innovation. One of my favorite shortcuts they rolled out was a LinkedIn plugin, this allowed for you to connect with somebody on linkedIn and in one click import them into your CRM. However, many times it would populate the fields with incorrect info or just generic info like where their company was headquartered instead of where that employee was actually located. Additionally, at times the APIs for some of these newer services would change, and then the features would not work.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Pipeline for Commercial construction customer followup, relationship building, and new Clients

    Reviewed 3 years ago

    Before we used Pipeline Deals we were using paper and pen to keep track of our client relationships. These notes were easily lost in the shuffle and we had no hard reminders for us to follow up with our clients. Now we are able to keep our office focused on the needs of our clients and to pursue new business.

    Pros

    The ease of integrating pipeline into our daily routine when making calls and following up with our clients. With the preset notation in our activity feed it is just a couple of clicks with the mouse to fill out our notes for that client. The ability to share "Deals" and to follow up when one of us is out of the office on a business trip or vacation. When we are on a trip having the app available on our phone is also a very nice feature. There is peace of mind knowing that the hard work to manage relationships with our customers does not end if an employee is fired or quits working for us.

    Cons

    Pipeline is not ready to sync with our Go Daddy email account, so we continue to push our emails to our home page in Pipeline Deals. Then we have to make sure they are entered into our activity feed for our customers through the home page.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing platform for campaign/project and data management

    Reviewed 24 days ago

    I absolutely love working on Pipeline.

    Pros

    Pipeline is super easy to use and integrate with other software. It allows efficient management of campaigns/projects and even links emails for the related campaign to the project. Keeps all information usable and easy to access. Love it.

    Cons

    There were some issues with real life updates in the comments, but after reaching out to customer service, they fixed it up for us. Other than that, there doesn't seem to be much more I would want from Pipeline.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    A total scam, stay away!

    Reviewed 21 days ago

    Totally unpleasant, losing time and money in the process.

    Pros

    Nothing! They sell you things that they can't make true.

    Cons

    A total scam, after purchase they block you on social media and you can't connect on their plateform. Always getting error 504 when trying to login. Stay away from this! Totally not worth the money and trouble.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Excellent CRM for sales teams

    Reviewed 3 years ago

    We love it. The API is very robust so anything that can’t be done in the app can be coded to integrate and work for our own custom reports and integrations. We were one of the earliest customers and have been using it for 8 or 9 years very actively.

    Pros

    Very flexible custom list reports Unlimited field customization for records Easily manage a small team of reps Very easy to get started using especially if you have not had a strong CRM in your company before

    Cons

    The morning coffee report lacks data that would be useful for actionable items. Wish it could be personalized and customized to show the data I want each morning. Can’t easily see a company’s “last activity” in a report if said activity was not directly on the record (example on a person or deal attached to the company... in company list views it would show incorrect “last activity”) Permission controls would be great to be more flexible (its all or nothing per user)

    Pipeline FAQs and common questions

    Q. What type of pricing plans does Pipeline offer?

    Pipeline has the following pricing plans:
    Starting from: $25.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Pipeline?

    Pipeline has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Pipeline support?

    Pipeline supports the following languages:
    English


    Q. Does Pipeline support mobile devices?

    Pipeline supports the following devices:
    Android, iPad, iPhone


    Q. Does Pipeline offer an API?

    Yes, Pipeline has an API available for use.


    Q. What other apps does Pipeline integrate with?

    Pipeline integrates with the following applications:
    Microsoft Outlook, RightSignature, 123FormBuilder, Zapier, Bedrock Data, Google Docs, Gmail, Google Workspace, Google Drive, Userlike, Geckoboard, Help Scout, Bitium, Callmaker, LinkedIn for Business, Quickbooks Online, Google Calendar, Yesware, Mailchimp, Operations Hub, Microsoft Excel


    Q. What level of support does Pipeline offer?

    Pipeline offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base

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