Spotler CRM vs Salesforce Sales Cloud Comparison

The amazing support team and flexibility of the software.

Its focus on sales needs.

Easy to use to manage conatcts and marketing campaigns.

The sales dashboard could look and feel better

Value for money and pretty good support even when not subscribing to the top end version

Integration with MS Outlook is not as good as Salesforce - but the price is a lot less!!

Easy of use. Able to input and interrogate information easily.

Limited to just sales functions. I would like to see more features for accounting.

It really is as easy to use as the name suggests. Works well for the small sales team we have. And I like the way you can start on a very low subscription rate

It's annoying whem the system times out without warning and you can lose your work. The interface feels a little "old" but really that's just nit picking.

The option to add daily tasks and make them more prominent on your dashboard to motivate you to get them done. The way you can run reports and add in sales figures for that month.

Sometimes it logs out and when you click 'keep logged in' it doesn't

Easy to Use Has Sales, Marketing and Customer Service

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For a BID it is critical that we build a detailed understanding of our levy payers and RSS CRM enables us to do this

Like all CRM's we have found the prime focus is sales, which is not applicable to us

It is very easy to navigate and view sales forecasting.

Quote generation within the software which is linked to product catalogues/part numbers would be useful.

Forecasting, ability to manage and track customers

Overall aesthetic and slightly difficult to use some of the custom settings

Good for capturing sales pipeline information, and keeping track of tasks

Speed, RSS can sometimes be slow between tasks

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Thank you for your comments Phill. We will do our best to address that missing 5%! Regards

Simple to use, customisable, reliable and great that it can be run on a phone, tablet or pc, most useful out on the road

I don't use the sales or opportunities sections, but other than that, it is perfect for what I need

Ease of use

Dated user interface

Easy to use and gets all your sales enquiries organised as you go along. Ideal for a non techie person so it is perfect for a micro business of a large sales force.

I still have not grasped some of the terminology...like "opportunities". There is no box for email address'.

Simplicity, accuracy and reliability

I cannot think of anything

I am able to contain all the relevant information about my customer in one place. I have been grateful for the prompt responses from the support team when I have had some issues.

Not being able to attach actual documents into the customer account. Not a big fan of cloud base systems. I have not worked out how to put alerts and reminders against specific customers, therefore I would like to be able to find this out alongside other applications, either by webinar or video link. Also just been advised that we have been upgraded from version 4 to 5. Layout is very different from the previous one. Not sure the change was necessary unless it substantially improves the ease of use.

Hi David, thanks very much for posting a review. You mention not being able to attach documents to a customer account. You can attach documents - there is a specific field for this on the company account page, if you scroll to the bottom. You can drag and drop a file or click to search. If you have any difficulties do please contact our support team for help on support@reallysimplesystems.com. Best regards

Easy to use, great sales tool, helps to keep a track of calls etc

First software I’ve used, can’t think of anything

This CRM is incredibly easy to use with a wealth of support material including video tutorials to get you started. At its basic level it can be comprehensively customised for your/your companies needs. It provides not only a fast and extremely flexible customer database but has the flexibility to include pipeline and sales functions along with automation and cloud storage options which can be added on as needed.

The inability to bulk move customer tasks to a new date within the Task Window. If a number of tasks are not completed, it can be time consuming to move a number of similar tasks to a set date in the future, as these all have to be done individually. So having the ability to select a number of tasks over numerous customers and set a new task date for them would be a very useful feature.

Easy to add and find accounts with straight forward iinfo

Follow ups are to much work to enter and should be easier to schedule

easy to use product which my team can keep our sales progress up to date

time out feature where is goes offline after 30 minutes without use

I am still using the free version and it suites me very well, I will update it in a very near future as I need some features that are not available in the free version. The software is very comprehensive and cover all the main topics of a CRM system. I search for other solutions and this is the best that I found. I highly recommend it.

The part that I had more difficulties were in the reporting section. I tried to add some fields but could not do it.Maybe because I use the free version.

The functionality allows me to keep track of the whole sales process and keep track of customers. Prospects can be added on to the system easily, with the marketing module they can be targeted with relevant sales info and quickly become new customers.

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Thanks for your feedback Graham. Glad to hear everything is working well for you. Regards

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Incredible customer service, for sure. the sales manager who worked with me, was incredibly friendly and helpful. Excellent staff! The user interface is very easy to work with compared to a lot of other CRM providers we tested out.

A little less visual-based than my sales director would prefer. Maybe a way to graphically show the progress of each lead would be nice.

I enjoy Salesforce because it creates a vibrant user community. Salesforce cease to impress with their leading innovation.

Several CRM companies have exceeded Salesforces CRM features since Salesforce made its transition from a CRM company to a platform company.

Sales force is very easy to teach to our agents, even some of the older ones.

As with any crm, agent do need to be taught, with this crm it is easier.

CRM is very smooth & User Friendly and don't lag it also allows you to get insights from varied, real-time customer data.

To buy salesforce CRM is too expensive as compared to other CRM reason behind is too secure

It is a great CRM software which great feature and has the ability to customize, easy to automate, easy to assign the security, easy to integrate with the third-party application.

It is very expensive compared to other CRM Softwares, building maintaining and using a CRM can be even more expensive