Really Simple Systems CRM Pricing, Features, Reviews & Alternatives

Really Simple Systems CRM

The Powerful Small Business CRM

4.42/5 (293 reviews)

Really Simple Systems CRM overview

What is Really Simple Systems CRM?

Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations. With sales, marketing and service & support built-in, you can work smarter, managing and tracking your sales leads and customers. All your data is in one place, enabling team collaboration, better relationships and increased sales.

Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business.

Our customer support is totally free of charge and you'll find lots of 'self-service' resources so you can get the most from your CRM.

Really Simple Systems CRM features an integrated email marketing module with campaign management and database segmentation functions. You can run your email marketing direct from the CRM so all your data is in one place.

Pricing

Starting from
$14/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Really Simple Systems CRM screenshot: Sales DashboardReally Simple Systems CRM screenshot: Marketing Module DashboardReally Simple Systems CRM screenshot: Accounts List PageReally Simple Systems CRM screenshot: Task List PageReally Simple Systems CRM screenshot: Opportunities List PageReally Simple Systems CRM screenshot: Contact List PageReally Simple Systems CRM screenshot: Cases List Page

Really Simple Systems CRM user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.1
  4.4
  4.6
Chris T.

Cost effective CRM for small business

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros
Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.

Cons
Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems


Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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George A.

Its a Really Simple System, it really is!!

Used daily for 2+ years
Reviewed 2020-11-20
Review Source: Capterra

Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.

Pros
I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts

Cons
I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark D.

I think it is absolute quality and value for money, and easy to use

Used daily for 2+ years
Reviewed 2021-03-17
Review Source: Capterra

I think they are an impressive team with a great product.. As I said, they got all the core elements right to make it a fantastic choice, especially for the SME market..

Pros
Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars. Support is quick and efficient, I have set up, integrated and modified and added data to an account and had it up and running inside 48 hours... How's that for ease of use!!

Cons
having sat here trying to think that one out, I don't have a con... or at least I haven't found one yet!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mabs A.

RSS easy to navigate

Reviewed 2015-11-18
Review Source: Software Advice

Pros
The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.

Cons
The customer service/support is slow at times and this becomes very frustrating. I have scheduled in calls in the past and the client service level has been poor where on occasions I have had to chase support for help. In terms of the software it is great that you add extra features but there are some extras which I feel should be included within the standard packages.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Debbie B.

RSS support is first class

Used daily for 2+ years
Reviewed 2021-03-12
Review Source: Capterra

The outstanding feature of RRS is their support team, who offer an absolutely excellent service. As a team, we are not particularly tech savvy, so having a support team who you can explain any issues or problems to and who just get on and fix things is such a bonus. No long wait times and things get fixed without any drama. I can't imagine any other provider offering such a great personal service.

Pros
The account pages are a simple set up and really easy to use and easy to customise with information relevant to your individual organisation. No trendy MS type chat boxes, just simple and easy to use records. We have found the customisable fields very useful. Automated email actvity tracking is a good feature, as is the integrated marketing module.

Cons
We were not able to integrate our phone system into the CRM too easily and unable to API AdobeSign into the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Really Simple Systems CRM pricing

Starting from
$14/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

Really Simple Systems CRM features

API
Access Controls/Permissions
Alerts/Notifications
CRM
Calendar Management
Contact Management
Customer Database
Data Import/Export
Email Management
Email Marketing
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Third Party Integrations

Activity Dashboard (373 other apps)
Customizable Branding (346 other apps)
Customizable Templates (302 other apps)
Social Media Integration (304 other apps)
Surveys & Feedback (289 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Really Simple Systems CRM

Key features of Really Simple Systems CRM

  • 100% secure data
  • API
  • Chat
  • Custom Charts
  • Custom Fields
  • Easy to use CRM
  • Free customer support
  • Integrated Email Marketing
  • Integrated Marketing module
  • Listing and Forecast Reporting
  • Opportunity (sales and pipeline) Management
  • Scalable pricing structure
  • Service and Support module
  • Simple and Advanced Marketing options
View All Features

Benefits

Really Simple Systems is so easy to use you'll have your team up and running in minutes. If you do need help, we offer free customer support and a wealth of self-service resources. You'll find step-by-step guides, short tutorial videos, in-product help drawers and a programme of live webinars.

Quickly find your contacts and interations
Track your leads and customers
Automate your sales process
Manage your tasks and activities
Create easy team collaboration
Manage your performance with powerful reporting