Re:amaze vs Front

Salesforce Sales Cloud

Zendesk Suite

LiveChat

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Consolidated helpdesk for chat, email, social media (Facebook, Messenger, Twitter, Instagram), and mobile SMS/MMS. Team inboxes. Team workflows.

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Canned Responses

Catalog Management

Chatbot

Chat/Messaging

Configurable Workflow

Content Management

Customer Engagement

Customer Support

Customizable Branding

Customizable Forms

Customizable Templates

Dashboard

Document Storage

Email Management

Email Templates

Engagement Tracking

Full Text Search

Geotargeting

Inbox Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search

Search/Filter

Self Service Portal

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Tagging

Templates

Third-Party Integrations

Ticket Management

Transcripts/Chat History

Transfers/Routing

Web Notifications

Workflow Management

Re:amaze

Linux

iPhone

Android

iPad

Windows

Web-based

Help Scout

Tidio

Front

Basic

Plus

Customer Service Lead

The ability to contact customers and stay on top of issues.

Software Engineer

It provides a collaborative/shared inbox where we can collectively see all the text messages, chats, emails, and social messages - all in one inbox.

Best for sharing targeted content with the customers, as we can track their activity.

Head of Product

It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature.   But the editor itself just feels like it's a few generation older than it should be.  

I can create form letters with merge fields for a user's name, auto-responders, monitor our social media.  

Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base.  

Our small team has just two seats and most small companies can probably get by with just a single seat.

Director

Super easy to use for any team, even new users.

IT Manager

This is tedious, especially if you’re moving over from another knowledge base.  

This helps us provide a great customer experience.  

Integrations

Code and Articles

Mid-size Business

Small Business

Freelancers

Large Enterprises

Reamaze

Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Notifications

Application Management

Appointment Scheduling

Archiving & Retention

Assignment Management

Audit Trail

Batch Communications

Brainstorming

Business Process Automation

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Monitoring

Call Recording

Call Routing

Campaign Analytics

Campaign Management

Case Management

Churn Management

Client Management

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Contact Database

Contact Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customizable Fields

Customizable Reports

Data Import/Export

Data Recovery

Data Visualization

Deadline Management

Deal Management

Discussions/Forums

Drag & Drop

Email Distribution

Email Marketing

Email Monitoring

Email Reminders

Email Tracking

Employee Database

Employee Directory

Event Calendar

Event Triggered Actions

Feedback Management

File Sharing

For iPad Devices

For Startups

Health Score

Help Desk Management

Internal Chat Integration

Inventory Management

Issue Management

Issue Tracking

IT Asset Management

Lead Capture

Lead Management

Lead Qualification

Macros/Templated Responses

Mailing List Management

Some reviewers feel Front is expensive, especially for small teams, and report that frequent price increases, upfront payments, and locked features reduce value. Some reviewers find pricing more competitive for larger companies and indicate business value despite costs.

Value for money

Reviews for Front come from a wide variety of industries, including computer software (15% of reviewers), information technology and services (8%), and marketing and advertising (7%). The most frequent use case for Front cited by reviewers is email management (63% of reviewers).

Freshdesk

Intercom

Gmail

Starter

Professional

Enterprise

High and unpredictable costs

Chief Marketing Officer

all matter of fact like, "If you don't want to do this, don't even bother." when I queried this, I was sheepishly told the minimum was 5  users, not 10 but what little trust I had for a platform that asserts a pushy annual rate, payment upfront with no real platform experience was lost at that point.

69% of reviewers feel negative about Front’s pricing. Users think the software is expensive, especially for small teams or individual users, and say the per-user cost quickly adds up. Some reviewers find the pricing structure confusing, with essential features locked behind higher tiers and minimum user requirements. They report frustration with sudden price increases, lack of flexible plans, and no pro-rated refunds. Reviewers indicate that aggressive sales tactics and unexpected billing changes erode trust, and some feel priced out by frequent hikes and limited options for smaller organizations.

Streamlined email management

Account Manager

My experience has been great - This has helped our teams much more effectively manage email traffic (both internally and externally with our clients), saving every employee time to focus on higher -level tasks and priorities.

95% of reviewers feel positive about Front’s email client. Users say the software streamlines email communication, allowing teams to manage both internal and external correspondence more efficiently. Reviewers indicate that features like organizing multiple email channels, automated responses, and easy collaboration through @mentions help save time and improve productivity. Some users report that integrating other communication channels, such as SMS and social media, further enhances workflow. They appreciate being able to track conversations, follow up with clients easily, and maintain a clear overview of all email interactions.

Minimal learning curve

Trainer

Overall it has been very easy to learn how to use Front, it is a great platform and makes my job easier.

Head of Customer Success

97% of reviewers feel positive about Front’s ease of use. Users think the platform is straightforward and quick to learn, with many highlighting that little training is required to get started. Reviewers appreciate the simple and clean interface, which they say helps them organize tasks efficiently and work faster. Some users report that once they become familiar with the system, daily operations become much smoother and more manageable. They find that the intuitive design reduces onboarding time and makes it easy for both new and experienced team members to adapt quickly.

Managing Director

It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps.

Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook.

Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook.

Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply.