Re:amaze Pricing, Features, Reviews & Comparison of Alternatives

Re:amaze

Support, engage, and convert customers on a single platform.

4.75/5 (8 reviews)

Re:amaze overview

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Features

Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions -
Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android
www.reamaze.com

Pricing

Starting from
$20/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Re:amaze screenshotNEW Introducing Reamaze for Your BusinessRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotReamaze Helpdesk for Sites and Apps.

Re:amaze reviews

Excellent
6

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.4
  4.2
  4.6
Oliver McKenzie

A very modern take on customer support helpdesk, live chat, and customer engagement.

Used daily for 2+ years
Reviewed 2018-02-03
Review Source: Capterra

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

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Anonymous

Easy setup and great at helping provide 5 star customer support

Used daily for 6-12 months
Reviewed 2018-07-02
Review Source: Capterra

Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media.Very easy system to set up and intergate with our bigcommerce store. One of our biggest issues was keeping control of all the communication from customer and staff. Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze. Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app. We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages. Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up.

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Mark Anderson

We found it very useful for our small customer service team.

Used daily for 1-2 years
Reviewed 2018-02-27
Review Source: Capterra

We use to manage all social channels and emails through this software and it worked quite well for our small company.It is very simple and easy to use software, where you can easily manage your customer service and integrate all channels at one place.

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Winston Han

Great helpdesk platform with lots of features and awesome customer service.

Used daily for 1-2 years
Reviewed 2017-10-23
Review Source: Capterra

Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions. Saved us a lot of money by moving us away from a boatload of tools that we need to pay for separately.They offer all the features a growing company like ours need. That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great. They honor all grandfathered accounts which makes the entire service future-proof. My favorite thing about Re:amaze is their customer service. Absolutely top notch.

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Jeremy Wine

An outstanding client-support option for B2B

Used daily for less than 6 months
Reviewed 2018-08-17
Review Source: Capterra

I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things.After a reasonably comprehensive search and stutter-starts on 2 other platforms, we found Reamaze was the one combination of quality and features that really met our need. The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase. The fantastic, friendly, and prompt support is a huge bonus, and we've found their embeddable components are less heavy and are better performing than the others we tried. Integrating to show which customers are doing what and where was super simple and the actually real-timeyness of it has been of great value.

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Re:amaze pricing

Starting from
$20/month
Pricing options
Free trial
Subscription
View Pricing Plans

We support educational, non-profit, and charity institutions with discounts. Please contact us for more information.

Re:amaze features

API
Customizable Templates

Activity Dashboard (188 other apps)
Activity Tracking (138 other apps)
Automatic Notifications (174 other apps)
Automatic Reminders (165 other apps)
CRM Integration (121 other apps)
Calendar Management (161 other apps)
Contact Database (115 other apps)
Custom Fields (136 other apps)
Customer Database (130 other apps)
Customizable Branding (160 other apps)
Customizable Reporting (139 other apps)
Data Import/Export (152 other apps)
Electronic Payments (120 other apps)
Email Integration (163 other apps)
Mobile Integration (121 other apps)
Reporting & Statistics (188 other apps)
Social Media Integration (139 other apps)
Third Party Integration (181 other apps)

Additional information for Re:amaze

Key features of Re:amaze

  • Email support
  • Facebook and Twitter support
  • Knowledge base
  • Livechat
  • Automated workflows
  • Multi-brand support
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration
View All Features

Benefits

We believe awesome customer support is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to to reflect this simple concept.

Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.