Re:amaze Pricing, Features, Reviews & Comparison of Alternatives

Re:amaze

Support, engage, and convert customers on a single platform.

4.86/5 (49 reviews)

Re:amaze overview

What is Re:amaze?

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Features

Email, Facebook, Messenger, Twitter support - Live Chat with Chatbots - Push Notifications - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android
www.reamaze.com

Pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English
Re:amaze screenshotReamaze Helpdesk for Sites and Apps.Re:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotRe:amaze screenshotNEW Introducing Reamaze for Your Business

Re:amaze user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.7
  4.8
Oliver McKenzie

A very modern take on customer support helpdesk, live chat, and customer engagement.

Used daily for 2+ years
Reviewed 2018-02-03
Review Source: Capterra

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Pros
Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Cons
Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Response from Reamaze


Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ian Miller

A lot of features for a good price

Used daily for 2+ years
Reviewed 2020-08-12
Review Source: Capterra

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.

Pros
Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go.

Cons
The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions).

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Matt mclelland

Not quite there, but REALLY close to being a great support tool

Used weekly for free trial
Reviewed 2019-08-28
Review Source: Capterra

Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up!

Pros
I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great.

Cons
The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

Response from Reamaze


Hi Matt,

Thanks for leaving a candid and honest review for Re:amaze. We do remember speaking to you about the experience and what we're looking to improve about it in the future.

Re:amaze does offer two chat modes, the first being Real Time Messaging (like iMessage or Facebook Messenger), the other being Classic Chat. The Classic Chat mode probably would have suited you better because there are features like missed chat, delays, chat transcripts, and much more.

There are things we're looking to improve though so your feedback is always welcome.

Thanks for giving us a try and we're sorry we didn't quite get to "amaze" you this time around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Christopher Brennan

Great product!

Used daily for 6-12 months
Reviewed 2019-12-19
Review Source: Capterra

I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down!

Pros
Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more...

Cons
The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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George Champaninh

Powerful All-in-One business software

Used daily for 2+ years
Reviewed 2019-12-18
Review Source: Capterra

Wonderful all in one client software that we have been using for our company for 2+ years.

Pros
Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business.

Cons
Larger reports take a while to download but its reasonable considering the amount of data in the reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Re:amaze pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
View Pricing Plans

Re:amaze Basic: $29 per user per month
Re:amaze Pro: $49 per user per month
Re:amaze Plus: $69 per user per month

Re:amaze features

API

Activity Dashboard (314 other apps)
Activity Tracking (203 other apps)
Automatic Notifications (248 other apps)
Calendar Management (216 other apps)
Contact Management (172 other apps)
Custom Fields (166 other apps)
Customer Database (208 other apps)
Customizable Branding (258 other apps)
Customizable Reporting (194 other apps)
Customizable Templates (221 other apps)
Data Import/Export (235 other apps)
Electronic Payments (177 other apps)
Email Integration (228 other apps)
Real Time Data (161 other apps)
Reminders (214 other apps)
Reporting & Statistics (334 other apps)
Social Media Integration (206 other apps)
Surveys & Feedback (187 other apps)
Third Party Integration (315 other apps)

Videos and tutorials

Additional information for Re:amaze

Key features of Re:amaze

  • Email support
  • Facebook and Twitter support
  • Knowledge base
  • Livechat
  • Automated workflows
  • Multi-brand support
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration
View All Features

Benefits

We believe awesome customer support is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to to reflect this simple concept.

Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.