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Re:amaze

Support, engage, and convert customers on a single platform.

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Re:amaze Pricing, Features, Reviews and Alternatives

Re:amaze product overview

Price starts from

$

29

/momonth
Per Feature

What is Re:amaze?

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Key benefits of using Re:amaze

We believe awesome customer support is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to to reflect this simple concept.

Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation

Re:amaze pricing information

Value for money

4.8

/5

51

Price starts from

$

29

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Re:amaze features

Functionality

4.8

/5

51
Total Features58 9 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Third Party Integrations
Mobile Access
Customizable Branding
Customizable Templates
Social Media Integration

Re:amaze users reviews

Overall rating

4.8

/5

51

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

44

6

1

0

0

Pros
We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Richard K.

The features and value are fantastic. The interface is clean, modern, and easy to navigate.

AC

Amato C.

Cons
The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

Mm

Matt m.

A little to much to click and over whelming. Some features are missing that TIDio chat has.

DL

Danny L.

It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off.

AR

Anonymous Reviewer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A very modern take on customer support helpdesk, live chat, and customer engagement.

Reviewed 4 years ago

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Pros

Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Cons

Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Vendor response

Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A lot of features for a good price

Reviewed a year ago

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.

Pros

Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go.

Cons

The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not quite there, but REALLY close to being a great support tool

Reviewed 2 years ago

Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up!

Pros

I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great.

Cons

The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

Vendor response

Hi Matt, Thanks for leaving a candid and honest review for Re:amaze. We do remember speaking to you about the experience and what we're looking to improve about it in the future. Re:amaze does offer two chat modes, the first being Real Time Messaging (like iMessage or Facebook Messenger), the other being Classic Chat. The Classic Chat mode probably would have suited you better because there are features like missed chat, delays, chat transcripts, and much more. There are things we're looking to improve though so your feedback is always welcome. Thanks for giving us a try and we're sorry we didn't quite get to "amaze" you this time around.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product!

Reviewed 2 years ago

I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down!

Pros

Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more...

Cons

The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Powerful All-in-One business software

Reviewed 2 years ago

Wonderful all in one client software that we have been using for our company for 2+ years.

Pros

Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business.

Cons

Larger reports take a while to download but its reasonable considering the amount of data in the reports.

Re:amaze FAQs and common questions

Re:amaze has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available


Re:amaze has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Re:amaze supports the following languages:
English


Re:amaze supports the following devices:
Android, iPad, iPhone


Yes, Re:amaze has an API available for use.


Re:amaze integrates with the following applications:
GitHub, Magento Commerce, WooCommerce, Google Analytics, Zapier, Wordpress, Stripe, ShipStation, Slack, Klaviyo, Mailchimp, Twilio, Instagram, Facebook Business Suite, BigCommerce, Shopify


Re:amaze offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

Common Re:amaze comparisons

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