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Re:amaze Logo

Support, engage, and convert customers on a single platform.

Re:amaze Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Re:amaze logo

44

179

50

features in common

44

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.6

Re:amaze logo
4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Re:amaze logo

42

429

50

features in common

42

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(872)

Top features

  • Online Time Tracking

    5.0

  • Drag & Drop

    5.0

  • Social Media Integration

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.6

Re:amaze logo
4.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Re:amaze logo

46

158

50

features in common

46

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Online Forums

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Re:amaze logo
4.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
UseResponse logo

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
Re:amaze logo

37

97

50

features in common

37

features in common

UseResponse logo

UseResponse user ratings

Functionality

4.5
(36)

Top features

  • Knowledge Base Management

    5.0

  • Customizable Branding

    5.0

  • Support Ticket Tracking

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$199/month

Value for money

UseResponse logo
4.6

0.2

Re:amaze logo
4.8

What users say about UseResponse's value for money

Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back.
We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.
LiveAgent logo

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
Re:amaze logo

46

177

50

features in common

46

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Customer Management

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Value for money

LiveAgent logo
4.7

0.1

Re:amaze logo
4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Help Scout logo

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
Re:amaze logo

33

71

50

features in common

33

features in common

Help Scout logo

Help Scout user ratings

Functionality

4.3
(215)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Queue Management

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.5

0.3

Re:amaze logo
4.8

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
TeamSupport logo

The complete B2B solution for great customer support

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Features

Total

TeamSupport logo
Re:amaze logo

35

106

50

features in common

35

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(847)

Top features

  • Reporting & Statistics

    5.0

  • Performance Metrics

    5.0

  • Full Text Search

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$29/month

Value for money

TeamSupport logo
4.4

0.4

Re:amaze logo
4.8

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

visit website

Features

Total

HubSpot Service Hub logo
Re:amaze logo

37

79

50

features in common

37

features in common

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(163)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$20/month

Value for money

HubSpot Service Hub logo
4.3

0.5

Re:amaze logo
4.8

What users say about HubSpot Service Hub's value for money

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Re:amaze logo

37

112

50

features in common

37

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.4

Re:amaze logo
4.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Front logo

How 8,000+ companies streamline customer communication.

visit website

Features

Total

Front logo
Re:amaze logo

41

194

50

features in common

41

features in common

Front logo

Front user ratings

Functionality

4.4
(265)

Top features

  • Collaboration Tools

    5.0

  • Real-Time Monitoring

    5.0

  • Calendar Management

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$29/month

Value for money

Front logo
4.2

0.6

Re:amaze logo
4.8

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

visit website

Features

Total

JIRA Service Management logo
Re:amaze logo

27

112

50

features in common

27

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(679)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$17.65/month

Value for money

JIRA Service Management logo
4.3

0.5

Re:amaze logo
4.8

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

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Features

Total

Salesforce Service Cloud logo
Re:amaze logo

45

213

50

features in common

45

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(767)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.6

Re:amaze logo
4.8

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Cayzu logo

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
Re:amaze logo

32

74

50

features in common

32

features in common

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real-Time Updates

    N/A

  • Access Controls/Permissions

    N/A

  • Collaboration Tools

    N/A

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.1

Re:amaze logo
4.8

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

Features

Total

ServiceTonic logo
Re:amaze logo

20

44

50

features in common

20

features in common

ServiceTonic logo

ServiceTonic user ratings

Functionality

(1)

Unique features

  • Lead Management

    N/A

  • Contract/License Management

    N/A

  • Asset Tracking

    N/A

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Deskpro logo

Customer service software you can depend on

Features

Total

Deskpro logo
Re:amaze logo

47

117

50

features in common

47

features in common

Deskpro logo

Deskpro user ratings

Functionality

4.5
(37)

Top features

  • Workflow Management

    5.0

  • Support Ticket Management

    5.0

  • Multi-Channel Communication

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$29/month

Value for money

Deskpro logo
4.5

0.3

Re:amaze logo
4.8

What users say about Deskpro's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.
HappyFox Help Desk logo

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Re:amaze logo

26

74

50

features in common

26

features in common

HappyFox Help Desk logo

HappyFox Help Desk user ratings

Functionality

4.4
(92)

Top features

  • Text Editing

    5.0

  • Third-Party Integrations

    5.0

  • Task Management

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$9/month

Value for money

HappyFox Help Desk logo
4.5

0.3

Re:amaze logo
4.8

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
HelpCrunch logo

Customer Communication tool for support, marketing & sales

Features

Total

HelpCrunch logo
Re:amaze logo

40

69

50

features in common

40

features in common

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(193)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$15/month

Value for money

HelpCrunch logo
4.7

0.1

Re:amaze logo
4.8

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The price is great considering the features that it have. The support team is amazing.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Re:amaze logo

26

93

50

features in common

26

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(572)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

0.3

Re:amaze logo
4.8

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Freshservice logo

A complete IT service management (ITSM) tool for business

visit website

Features

Total

Freshservice logo
Re:amaze logo

29

130

50

features in common

29

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(584)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.4

Re:amaze logo
4.8

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
SysAid logo

The most advanced AI-powered ITSM platform in the market

visit website

Features

Total

SysAid logo
Re:amaze logo

32

122

50

features in common

32

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(467)

Top features

  • Knowledge Management

    5.0

  • Approval Process Control

    5.0

  • Service Reporting

    5.0

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(53)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Real-Time Monitoring

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.2

Re:amaze logo
4.8

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.