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RepeatRewards Logo

RepeatRewards

Complete customer loyalty & marketing platform

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RepeatRewards Pricing, Features, Reviews and Alternatives

RepeatRewards product overview

Price starts from

69

/user

Per month

What is RepeatRewards?

RepeatRewards is a multi-channel marketing and customer loyalty management platform designed to assist businesses including retail, restaurants, pharmacies, and personal service providers such as salons, with building and maintaining customer loyalty. The software can be used by independent businesses or franchises, with support for multiple locations, and includes tools for automating campaigns, tracking member activity, multi-channel marketing, and more.

Key benefits of using RepeatRewards

  • Custom mobile apps allow businesses to engage customers, with members able to enroll, play games, access promotions, view specials, engage on social media to earn rewards, and receive notifications for upcoming events, expiring offers, after visiting store locations, and more.

  • The location of each customer purchase is tracked, allowing users to target marketing across locations, and members can earn offers and rewards to be redeemed at any location.

  • Users can automate promotions for customer anniversaries, birthdays, holidays, chance-based campaigns, lost customers, and more.

  • Targeted promotions can be sent out to different customer segments, such as VIPs, inactive members, or top spenders, through branded emails, direct mail, printed receipts, or a custom mobile app.

  • The mobile dashboard and web portal give users insight into ROI reports, with unique trackable promotion codes for each campaign.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Webinars
    Documentation

    RepeatRewards pricing information

    Value for money

    4.4

    /5

    172

    Starting from

    69

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RepeatRewards features

    Functionality

    4.3

    /5

    172

    Total features

    50

    3 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    API
    Activity Dashboard
    Alerts/Notifications
    Data Import/Export
    Email Marketing

    Functionality contenders

    RepeatRewards users reviews

    Overall Rating

    4.5

    /5

    172

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.53/10
    Rating distribution

    5

    4

    3

    2

    1

    94

    65

    12

    1

    0

    Pros
    Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs.
    Really happy with the software so far. It has been great helping us interact with our customers.
    The ease of use and the ability to change/update most of the information myself. I enjoy the insights that are offered so I can better see how my customers are spending their money.
    Cons
    I hate that we have to manually enter each purchase. We end up not doing it bc of the amount of work it takes.
    Again, this could already be offered and I am just missing it.
    There is so much information available that sometimes it is confusing to navigate the website.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    We LOVE using RepeatRewards!

    Reviewed 4 years ago

    We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

    Pros

    RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

    Cons

    It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Def develops a deeper sense of loyalty amongst our customers

    Reviewed 5 years ago

    Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

    Pros

    Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

    Cons

    Some of the reports can be confusing to use/ read.

    Vendor response

    Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Rewards experience!

    Reviewed 6 years ago

    I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

    Pros

    I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

    Cons

    I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

    Vendor response

    Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program. -RepeatRewards

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    The website is so hard to use and navigate but I like the end results

    Reviewed 5 years ago
    Pros

    The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

    Cons

    It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

    Vendor response

    Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The past few months the system has been huge improvements the that customer service is awesome!

    Reviewed 5 years ago

    EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

    Pros

    It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier.

    Cons

    They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

    Vendor response

    Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

    RepeatRewards FAQs and common questions

    Q. What type of pricing plans does RepeatRewards offer?

    RepeatRewards has the following pricing plans:
    Starting from: $69.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of RepeatRewards?

    RepeatRewards has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does RepeatRewards support?

    RepeatRewards supports the following languages:
    English


    Q. Does RepeatRewards support mobile devices?

    RepeatRewards supports the following devices:
    Android, iPad, iPhone


    Q. Does RepeatRewards offer an API?

    Yes, RepeatRewards has an API available for use.


    Q. What level of support does RepeatRewards offer?

    RepeatRewards offers the following support options:
    Chat, Email/Help Desk, Phone Support

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