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RepeatRewards Pricing, Features, Reviews and Alternatives

RepeatRewards product overview

What is RepeatRewards?

RepeatRewards is a multi-channel marketing and customer loyalty management platform designed to assist businesses including retail, restaurants, pharmacies, and personal service providers such as salons, with building and maintaining customer loyalty. The software can be used by independent businesses or franchises, with support for multiple locations, and includes tools for automating campaigns, tracking member activity, multi-channel marketing, and more.

Key benefits of using RepeatRewards

  • Custom mobile apps allow businesses to engage customers, with members able to enroll, play games, access promotions, view specials, engage on social media to earn rewards, and receive notifications for upcoming events, expiring offers, after visiting store locations, and more.

  • The location of each customer purchase is tracked, allowing users to target marketing across locations, and members can earn offers and rewards to be redeemed at any location.

  • Users can automate promotions for customer anniversaries, birthdays, holidays, chance-based campaigns, lost customers, and more.

  • Targeted promotions can be sent out to different customer segments, such as VIPs, inactive members, or top spenders, through branded emails, direct mail, printed receipts, or a custom mobile app.

  • The mobile dashboard and web portal give users insight into ROI reports, with unique trackable promotion codes for each campaign.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk

    Training options

    Live Online
    Webinars
    Documentation

    RepeatRewards pricing information

    Value for money

    4.4

    /5

    172

    Starting from

    $

    39

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RepeatRewards features

    Functionality

    4.3

    /5

    172
    Total Features36 2 categories

    Most valued features by users

    API
    Reporting & Statistics
    Alerts/Notifications
    Activity Dashboard
    Mobile Access
    Customizable Branding
    CRM
    Social Media Integration

    Functionality contenders

    RepeatRewards users reviews

    Overall rating

    4.5

    /5

    172

    Positive reviews

    92%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.53/10
    Rating distribution

    5

    4

    3

    2

    1

    94

    65

    12

    1

    0

    Pros
    New to a rewards program and have been pleased with Repeat Rewards. Easy to use and customer support has been great.

    KO

    Kelly O.

    I have had many opportunities to change to other loyalty companies, however, repeat rewards has always been the best.

    BM

    Ben M.

    The ease of use and the ability to change/update most of the information myself. I enjoy the insights that are offered so I can better see how my customers are spending their money.

    RO

    Rebecca O.

    Cons
    I hate that we have to manually enter each purchase. We end up not doing it bc of the amount of work it takes.

    ss

    suzanne s.

    Again, this could already be offered and I am just missing it.

    JR

    JT R.

    There is so much information available that sometimes it is confusing to navigate the website.

    DT

    Desiree T.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    We LOVE using RepeatRewards!

    Reviewed 3 years ago

    We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

    Pros

    RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

    Cons

    It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The past few months the system has been huge improvements the that customer service is awesome!

    Reviewed 4 years ago

    EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

    Pros

    It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier.

    Cons

    They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

    Vendor response

    Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Rewards experience!

    Reviewed 5 years ago

    I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

    Pros

    I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

    Cons

    I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

    Vendor response

    Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program. -RepeatRewards

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Repeat Rewards easy to use

    Reviewed 3 months ago

    We have been able to have a rewards program with very little effort and expense. We have almost 1500 rewards customers and they do use there rewards on future purchases, so it does promote shopper loyalty.

    Pros

    Very easy to set up customers.Easy to add purchases on the backend. The reports and look up features are easy to understand. The link to send an email list to constant contact is very useful. The service is affordable.

    Cons

    The email templates are a little restrictive in that you can't customize the graphics and offers. Sometimes the service is unavailable when customers are trying to redeem points.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Customer since 2006

    Reviewed 3 years ago

    HAPPY CUSTOMERS

    Pros

    The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to find key data about your customers & their spending habits. We love our reward program-the customers dine, earn rewards & can easily redeem them. Repeat Rewards makes it easy for a small business like us!

    Cons

    It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.

    Vendor response

    Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks! -RepeatRewards

    RepeatRewards FAQs and common questions

    RepeatRewards has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Subscription


    RepeatRewards has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    RepeatRewards supports the following languages:
    English


    RepeatRewards supports the following devices:
    Android, iPhone, iPad


    Yes, RepeatRewards has an API available for use.


    RepeatRewards offers the following support options:
    Chat, Email/Help Desk

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