RepeatRewards Pricing, Features, Reviews & Comparison of Alternatives

RepeatRewards

Complete customer loyalty & marketing platform

4.48/5 (168 reviews)

RepeatRewards overview

What is RepeatRewards?

RepeatRewards is a multi-channel marketing and customer loyalty management platform designed to assist businesses including retail, restaurants, pharmacies, and personal service providers such as salons, with building and maintaining customer loyalty. The software can be used by independent businesses or franchises, with support for multiple locations, and includes tools for automating campaigns, tracking member activity, multi-channel marketing, and more.

RepeatRewards allows customers to enroll in loyalty programs in-store, online, via SMS, or through a mobile app, and offers custom-designed key tags and membership cards. Member activity can then be tracked through mobile apps, standalone terminals, or integrated point of sale (POS) systems, with the ability to reward members based on their visit frequency or spend. Custom-built mobile apps give members the ability to enroll in loyalty programs, view special offers, access promotions, play games, engage on social media to earn rewards, and more. Businesses can also use apps to send automated messages to nearby members through geofencing technology, and deliver push notifications to customers after store visits, to promote upcoming events, or remind customers about expiring offers.

RepeatRewards also includes multi-channel marketing tools, allowing users to send out targeted campaigns to customer segments by email, SMS, direct mail, or mobile app. Promotions for occasions such as customer anniversaries, birthdays, and holidays can be automated, as can chance-based and customer appreciation campaigns. Individual campaigns can be tracked through the mobile dashboard and web portal using offer-specific trackable promotion codes, enabling users to calculate the ROI for each campaign.
www.repeatrewards.com

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
RepeatRewards screenshot: New Owner DashboardRepeatRewards Customer Loyalty & Marketing PlatformRepeatRewards screenshotRepeatRewards screenshot

RepeatRewards reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.4
  4.7
Anonymous

We LOVE using RepeatRewards!

Used daily for less than 6 months
Reviewed 2018-10-09
Review Source: Capterra

We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

Pros
RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

Cons
It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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CJ Q

Def develops a deeper sense of loyalty amongst our customers

Used daily for 2+ years
Reviewed 2017-03-29
Review Source: Capterra

Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Pros
Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

Cons
Some of the reports can be confusing to use/ read.

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Genn Hagan

Rewards experience!

Used weekly for 2+ years
Reviewed 2016-12-06
Review Source: Capterra

I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

Pros
I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

Cons
I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Brandon Buckalew

The website is so hard to use and navigate but I like the end results

Used occasionally for 2+ years
Reviewed 2017-08-16
Review Source: Capterra

Pros
The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

Cons
It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

Response from Pro/Phase Marketing


Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well.

In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time.
-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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David Kelly

The past few months the system has been huge improvements the that customer service is awesome!

Used daily for 2+ years
Reviewed 2017-06-13
Review Source: Capterra

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Pros
It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier.

Cons
They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Response from Pro/Phase Marketing


Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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RepeatRewards pricing

Starting from
$59/month
Pricing options
Subscription
View Pricing Plans

Contact RepeatRewards for A La Carte, Special, Multi-Location and Enterprise pricing.

RepeatRewards features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Customizable Branding
Reporting & Statistics
Social Media Integration

CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (201 other apps)
Electronic Payments (153 other apps)
Email Integration (209 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Videos and tutorials

Additional information for RepeatRewards

Key features of RepeatRewards

  • Custom member cards & key tags
  • Member activity tracking
  • POS system integrations
  • Targeted promotions
  • Branded emails
  • Personalized direct mail campaigns
  • Receipt printing
  • Custom mobile apps
  • Promotion automation
  • Email campaigns
  • Member enrollment
  • Location-based automated messaging
  • Geofencing
  • Push notifications
  • Multi-location support
  • Results tracking
  • Reporting & dashboards
  • Campaign analytics
  • Gamification
  • Social media integration
  • Real-time monitoring
  • Targeted customer acquisition
  • eCommerce integration
  • Survey marketing
  • Referrals
  • VIP programs
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Benefits

Custom mobile apps allow businesses to engage customers, with members able to enroll, play games, access promotions, view specials, engage on social media to earn rewards, and receive notifications for upcoming events, expiring offers, after visiting store locations, and more.

The location of each customer purchase is tracked, allowing users to target marketing across locations, and members can earn offers and rewards to be redeemed at any location.

Users can automate promotions for customer anniversaries, birthdays, holidays, chance-based campaigns, lost customers, and more.

Targeted promotions can be sent out to different customer segments, such as VIPs, inactive members, or top spenders, through branded emails, direct mail, printed receipts, or a custom mobile app.

The mobile dashboard and web portal give users insight into ROI reports, with unique trackable promotion codes for each campaign.