RepeatRewards Reviews - Pros & Cons, Ratings & more

Giftbit

Kangaroo

Owner.com

RepeatRewards is a multi-channel customer loyalty & marketing platform offering custom mobile apps, member activity tracking, automated campaigns, and more

RepeatRewards

Android

Linux

Web-based

Windows

iPad

iPhone

President

Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs.

Owner

Really happy with the software so far. It has been great helping us interact with our customers.

Manager

The ease of use and the ability to change/update most of the information myself. I enjoy the insights that are offered so I can better see how my customers are spending their money.

President/Owner

Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses.

owner

We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Overall repeat rewards has helped increase the return of  customers  and great value for the money. The features and functionality is excellent.

We have used Repeat Rewards for over 6 years. It has been a very successful program for our three restaurants and has provided us with useful customer demographics.

We have had it for 3 years, we have not seen any great benefit so far. Gift card program is fine.

I have had many opportunities to change to other loyalty companies, however, repeat rewards has always been the best.

New to a rewards program and have been pleased with Repeat Rewards. Easy to use and customer support has been great.

The integration is fabulous and you can't beat the price for the services offered. I would recommend this to anyone looking for an all-in-one package.

It is easy to use and the information that it provides is priceless. I highly recommend Repeat Rewards for any small business, that is trying to grow their business.

I hate that we have to manually enter each purchase. We end up not doing it bc of the amount of work it takes.

Marketing Director

Again, this could already be offered and I am just missing it.

office manager

We like how it integrates  with our pharmacy system and engages the customer to participate with the pharmacy.

There is so much information available that sometimes it is confusing to navigate the website.

I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

Marketing Manager

The reports and look up features are easy to understand. The link to send an email list to constant contact is very useful.

Helping our store have our own rewards program.

We have only been with them for a short time but the team we have worked with is very attentive and

Thank you for taking the time to submit a review! We are happy things are going well for you and if you ever need anything at all- please do not hesitate to ask our support team. We are here to help make your program a success! -RepeatRewards

Excellent customer loyalty software 

I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards.  The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team.  I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company.  If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication.  I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes. 

Rewards experience!

Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program. 
-RepeatRewards

Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Def develops a deeper sense of loyalty amongst our customers

Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards 

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

The past few months the system has been huge improvements the that customer service is awesome! 

Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

Customer since 2006

Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks! 
-RepeatRewards

I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED.

OVER ALL ITS GOOD. STILL HAVE SOME KINKS THEY NEED TO WORK OUT. IM HAPPY I CHOSE THEM.

Thanks for the review- we appreciate you taking the time to post it! A member from our support team will be reaching out to get a little more information about some of the items you mentioned and to provide some suggestions to make things run a little smoother for you. Please feel free to reach out at any time for assistance or to provide more suggestions- we are always making updates based on customer feedback. 
-RepeatRewards

They automatically track birthdays, anniversaries, points earned and they will send emails to those customers.  It beats trying to do it all yourself.  Believe me, I tried, and it is way more cost effective to use Repeat Rewards.  You can design and send your own emails through Constant Contact, which is included in the price.  You don't have to be a graphic designer to create your own emails.  The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options.  

The customer service is very responsive.   There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system.  Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc.  Let someone else do it for you seamlessly.

Let them market to your customers; you have other things to do! Good value.

Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards 

REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS!

IMPECCIABLE

Thanks for the review! We're glad you are experiencing success with the program and enjoy all the reporting! We just released a new free dashboard feature that can be used for managing your program on-the-go which you may like so we will compile the data for your program so you can use this and a Support Specialist will be in touch soon regarding how it works. If you need anything at all- just ask! -RepeatRewards

I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.

V&F Frequent Buyer Program Review

Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up. 
-RepeatRewards 

We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses

The Perfect Rewards Program

Thanks for the review! We really appreciate you taking the time to submit it and are glad you are happy with how things are going. Someone will reach out to you soon with some info about the employee signup reporting that is available because we do have some reports and campaigns you may find helpful for that. If you need anything in the meantime- just ask! -RepeatRewards

The repeat rewards program is a valuable tool to create loyal customers. This adds value to the business which not most small businesses are doing. It also creates an excitement on the part of our customers by surprising them. It provides also the business data showing your top customers and helps to know more of your customer's buying habits.

3R's (Repeat Rewards Review)

Thanks for the review- we really appreciate you taking the time to leave one. If you ever need anything or want to brainstorm ideas for your program- just let us know! -RepeatRewards

Great addition to our pharmacy. 

Thanks for the review! We integrate with many POS systems and would be happy to speak with a rep from yours to see if they are interested in working together for an integration. We'll get in touch with you shortly to see who you work with to try to pursue this on your behalf and if you need anything at all- please do not hesitate to ask! -RepeatRewards

We've used repeat rewards for a year now. It has been very user friendly for the clerks to use.

Thanks for the review! If you have a rep at DBMS that you work with, we would love to speak with them on your behalf to see if they would be willing to revise how they built the integration so if so, please send our support team their contact info. If you need anything else, please do not hesitate to ask! We're here to help! -RepeatRewards 

Once setup it almost runs itself

Thanks for taking the time to post a review- it is much appreciated! We are currently reviewing a possible update to the software that would allow the wheel deal to be updated on your own so we appreciate the suggestion and will make sure to keep you in the loop on the status of this enhancement. If you ever need anything at all- just ask- we are here to help! -RepeatRewards

Repeat Rewards is a great program! It has increased loyalty throughout all of our pharmacy locations

Thanks for the review! Redemption can be done right through your POS system during the transaction so a member of our Support team will be reaching out shortly to see if there is anything we can do to assist with the process you are using. If you need anything at all- just ask! We are here to help! -RepeatRewards

Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.

Repeat Rewards is easy to use and keeps everything organized.

Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help! 
-RepeatRewards

We are using Repeat Rewards as our "Serenity Quest Loyalty Program"  and it is going FANTASTIC!!  Our customers love seeing their points add up!  Our customers also get 10% off their nutritional supplements and the points.  This program has really added an extra something special to our Loyalty Program.

Serenity Quest Loyalty Program 

Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards

Very easy to use

Thanks for the review! We're glad you are having success with the program and if you need anything at all or just want to brainstorm marketing ideas for your program- just ask! We are here to help. 
-RepeatRewards

Repeat rewards has been a good program for tracking customers. 

Thanks for the review! If you ever need anything at all or want additional training, just ask! We are here to help with anything you may need.
-RepeatRewards

Gift cards, Customer tracking, Loyal Customers, User Friendly

Much easier to work with our software and customers.

Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards

Amazing patient engagement tools to keep customers coming back, and getting old customers to visit our store again!

Great company in every aspect. I have never been disappointed with them!

Thanks for the review! We do have a member portal (which can even be custom branded for your business) where customers can do everything you mentioned so a member from our support team will be reaching out to you shortly to get you that information. Please do not hesitate to ask if you ever need anything at all. We are here to help! 
-RepeatRewards

I like the programs that they offer and how they take care of keeping track of the points, and when certificates get sent out.  I like that they tie into Epicor and we can transmit sales for the day.  The one thing that I really really don't like is that I have to enter my customers into Epicor AND into their Repeat Rewards Website.

Also navigating through their website is kind of cumbersome.

For some reason a lot of the customers that we put into your website get flagged to not have the mail sent because it's undeliverable.  I go in and unclick the box and they get their mail.  There was nothing wrong in the first place.

RR review.

Thanks for taking the time to write a review- we really appreciate it! With how Epicor built the program to work in their POS you unfortunately cannot transfer member demographic data but we do have other options for getting that data into the system. I'll have your Account Manager reach out to you with some ideas and suggestions to help save you time on this and we will also look into if we can pinpoint why some of the addresses you enter are not passing the address standardization/verification process as there may be something that can be done there as well. Thanks!

-RepeatRewards

I've had a lot of problems with the first computer that you sent me so now you sent me a new one. Working great now!
I wish it was a little cheaper for small businesses!

Small business

Thanks for the review! We really appreciate it. We're sorry to hear that the first tablet you received was troublesome but happy to hear the new one is working well! If you need anything at all- just let us know! -RepeatRewards

Its a good tool for monitoring repeat customers

very pleasant

Thanks for the review! It is much appreciated! Someone from our Support team will be reaching out regarding how to handle lost rewards to get more info to see if we can assist with an easier way to handle these scenarios. If you need anything at anytime, just ask- we're here to help! 
-RepeatRewards

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