Revel Systems vs CAKE POS

Restroworks

Toast POS

Epos Now

Restroworks powers 25,000+ restaurants worldwide with a cloud-based platform combining POS, inventory, kitchen automation, kiosks, and analytics, helping restaurant brands streamline operations, gain real-time insights, and scale efficiently.

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs and improve customer experience

Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and hospitality businesses trade efficiently.

Thanks to a selection of tools, and an extensive app store, users can create bespoke systems that make running a business simple.

Office Manager

CRM" customer management is lacking on the management side; purchase reporting only available for periods of 12 months rather than entire history for customer.

President

The technical customer support was terrible.  

owner operator

Currently, I am searching for a new POS system from a provider that values its customers and prioritizes service.

Business Analyst

My role with Estee Lauder is Retail Business analyst for Le Labo brand. Because they use Revel which is unique to any other Estee Lauder brand, my responsibility is also system admin of the Revel software.

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

Accounting Integration

Barcode/Ticket Scanning

Billing & Invoicing

Commission Management

Cost Tracking

Customer Accounts

Customer History

Delivery Management

Demand Forecasting

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

Employee Management

Forecasting

For Liquor Stores

For Restaurants

For Retail

Gift Card Management

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Tracking

IoT Integration

Layaway Management

Loyalty Program

Mobile Access

Mobile App

Multi-Channel Management

Multi-Location

Online Ordering

Online Payments

Ordering Automation

Order Management

Payment Processing

Point of Sale (POS)

Pricing Management

Product Identification

Purchase Order Management

Reorder Management

Reporting/Analytics

Restaurant POS

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Returns Tracking

Sales Reports

Search/Filter

Separate Checks

Shipping Management

Split Checks

SSL Security

Supplier Management

Table Management

Tips Management

Touch Screen

Warehouse Management

Some reviewers find Revel Systems offers good value for the money, appreciating robust features and reasonable base pricing. However, most users report high upfront and ongoing costs, hidden fees, and frustration with the a la carte pricing structure.

Value for money

By industry, Revel Systems reviewers are most commonly professionals in restaurants (42%). The most frequent use case for Revel Systems cited by reviewers is restaurant POS (53% of reviewers).

Revel Systems

Web-based

Windows

Linux

iPad

Square Point of Sale

Basic

Complicated payment handling

78% of reviewers feel negative about Credit Card Processing. Reviewers report frequent issues with card readers, incompatibility with certain processors, and problems reconciling credit card batches. Users say technical glitches disrupt payment acceptance, sometimes leaving them unable to process transactions. They mention additional charges for not using the system’s preferred processor and difficulty resolving hardware failures. Some users indicate that support for payment-related issues is inadequate and that gift card handling is unreliable.

Unexpected and ongoing charges

80% of reviewers feel negative about Fees. Users report encountering hidden or undisclosed fees, including charges for additional features, support, or third-party integrations. Reviewers say cancellation and monthly fees are often not communicated upfront, leading to surprise expenses. They mention ongoing billing issues, such as being charged after service cancellation or for services not rendered. Some users feel that the cost structure is confusing and that resolving billing disputes is difficult.

Frequent transactional problems

91% of reviewers feel negative about Order and Payment Issues. Users report persistent problems with lost orders, missing payments, and errors in check splitting or merging, which they say disrupt daily operations and cause financial discrepancies. Reviewers indicate that these issues lead to lost sales, customer frustration, and increased labor to resolve mistakes. Some users mention difficulties in correcting errors after transactions and challenges with accessing or exporting reports, especially during account cancellations.

High and opaque costs

78% of reviewers feel negative about Pricing. Users think the system is expensive, citing high upfront and ongoing subscription costs. Reviewers report that some charges are not disclosed until after purchase, including fees for APIs or additional features. They say the pricing structure is confusing and that unexpected expenses can accumulate quickly. Some users feel the value does not justify the cost, especially for small businesses, and mention that switching away from the system can be financially burdensome.

System instability and glitches

88% of reviewers feel negative about Bugs and Issues. Reviewers indicate the system is prone to frequent glitches, freezes, and connectivity problems, especially during busy periods. Users say recurring technical issues require significant time and effort to resolve, often without satisfactory support. They mention that instability affects both the front and back end, leading to lost data and operational downtime. Some users feel that troubleshooting is frustrating and that fixes are inconsistent or delayed.

Comprehensive feature set

77% of reviewers feel positive about Features. Users say the system provides a wide range of tools that support various business operations, including inventory management, reporting, and customization. Reviewers appreciate the continual addition of new features and the ability to request enhancements. They find the available features help streamline workflows and address diverse business requirements. Some users mention that the robust feature set allows them to manage complex tasks efficiently and adapt to changing needs.

Remote management convenience

Deployment is easy, just download the app, provision, and as long as you have an internet connection, you're on your way.

81% of reviewers feel positive about Cloud Access. Reviewers appreciate being able to access the system and make changes remotely, which they say increases flexibility and productivity. Users indicate that real-time cloud syncing allows them to monitor operations and update information without being onsite. They value the ability to manage multiple locations and perform back office tasks from anywhere with an internet connection. Some users find that cloud-based features simplify deployment and ongoing management.

Streamlined staff onboarding

90% of reviewers feel positive about Staff Training. Users think the system’s intuitive interface makes it easy for staff to learn, even for those with limited tech experience. Reviewers appreciate that onboarding new employees is quick and requires minimal training time. They say the POS is user-friendly for both front and back end operations, allowing teams to become productive rapidly. Some reviewers note that younger staff adapt quickly due to familiarity with the platform. They indicate that support resources and helpful staff further simplify the training process, reducing disruptions during transitions.

Flexible business adaptation

The depths of customization you could do with your menu was great.  

82% of reviewers feel positive about Customization. Users say the system offers extensive options to tailor menus, modifier groups, and interfaces to fit unique business needs. Reviewers appreciate being able to personalize workflows, products, and recipes, which they feel streamlines operations. They note that the management console allows for easy adjustments and that the flexibility supports a variety of business models. Some reviewers highlight the ability to tweak settings as their business evolves, which they find valuable for long-term growth.

Intuitive everyday operation

85% of reviewers feel positive about Ease of Use. Reviewers indicate the system is straightforward to operate, with a clean and simple interface that is easy to navigate. Users say both the front and back end are accessible, making daily tasks and modifications uncomplicated. They find the platform user-friendly for those new to POS systems and appreciate the minimal learning curve. Some users report that the intuitive design allows for quick adaptation and efficient workflow, which they feel is essential for busy environments.

I remained solely because I invested a significant amount of time setting up and organizing my menu, and I was reluctant to begin again with another company.

Owner

Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping.  

It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point.

Revel is very valuable to Le Labo brand because as beauty brand that creates hand blended perfume, we need to track all of the inventory at an ingredient level.

We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account.

Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc.

The worst one is charging $9.99 to use their app on your phone.  

We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering.

Service Manager

Director of Patient Experience

We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system.

Networking for the POS systems is a mess.

The backend reporting and ability to view multiple locations from one place.

PLUS that has all the features that should be in the regular delivery but they are not?  

The use of iPads for the KDS system was very nice and easy to implement.  

Thought about replacing several times but can't find another system that has as many features and will handle the weighted items which are a big part of our sales.

Chef-Owner

Revel Up has integrated all my systems into one system and one set of printers

Owner/Gen Manager

Inability to create a report for individual product sales or cumulative  product sales.

They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges.

Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something.  

Director

We were recently told that they are moving away from tyro, which is a major payment system in Australia , which was the first issue since Tyro are the best value around for eftpos machineThen  not long after a pop up appeared when we logged in, stating that they had new Terms and conditions  ( will attached if possible) which when you look at it its very standard, this happens from time to time. And you click YESWhat they dont tell you is that in the T&C's there are sticking you up for 36 months contract, this practice is deceptive since you have to go looking for this extension deep in the  text of the T&C's.

Same system used for different areas of our business where we had different POS systems in past.

Reporting, customer service, adding products and modifiers was a nightmare.  

Ease of use for staff and ability to implement our own gift cards & loyalty programs.

Overall I am happy with the way Revel can handle the complexity of the sales, and the real time reporting.  

owner

it has been a good first 7 years until we had to change to Adyen and installed online ordering, qr ordering

I finally switched to a different POS provider.   When I called to cancel, Revel says I renewed FOR THREE YEARS by a pop up screen.  

Management console format is a bit dated now.  

It is not easy to use, and does not accumulate points for weighted items which is the majority of our sales.   

I would not recommend Revel to any restaurant owner.  

Menu processing, scheduling, basic reports

Operations

Flexibility with making menu modifications.

That was falsely sold and they are in breach of contract unable to fulfill the terms.  

Secretary

He has made plenty of money from us and yet continued to deduct money out of our account.  

Many features that we do not use, but are there for us if we expand.  

HR & Operations

it enabled us to move to contactless ordering and payment online during pandemic restrictions.

Owner/GM

Cause multiple challenges with discounts.

I have  not been able to devote the time needed to fix the discount issues.

It is now for (with the same # of POS stations) $750.  

The only reason we considered Revel was because of IOS compaitiblity.

Waaayyyyy too much down-time and too much difficulty getting back up.

This was architected and is maintained by our organization.

Difficult to use and not meeting my needs.

Customer Support

Sales Process

Customization

Bugs and Issues

Reporting

Revel System

Order and Payment Issues

Pricing

Mid-size Business

Small Business

Large Enterprises

SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

The equipment was faulty when received and the company couldnt fix it.

Terrible, have had to call several times for them to complete simple task and still not done after a week.

Customer service has been amazing, every time I call or email my questions or problems are handled quickly and with a knowledgeable customer service rep.

Admin Manager

Above all the support we get from the staff.

CAKE's restaurant solutions are designed to meet the unique needs of your restaurant. Simple, intuitive and cost friendly.

Revel Systems vs CAKE POS Comparison (2026)

Revel Systems

CAKE POS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives