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Toast POS vs CAKE POS Comparison

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Overview

Category Leaders

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs...

Category Leaders

CAKE maximizes restaurant management with software connecting the front of the house to the back. Increase speed of service,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

516

5

4

3

2

1

311

104

39

15

47

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.6

508

5

4

3

2

1

382

74

22

13

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Love the software and so does our staff. Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us.
What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.
Toast is a very easy and user friendly way to order food for our office. I like how straightforward the steps are on the app to order.

Pros

Our onboarding specialist [SENSITIVE CONTENT] did a great job and walked us through any difficulties as we learned and installed. Our Customer Success Manager [SENSITIVE CONTENT] has been awesome.
I love that I can customize the system as I want and edit very easy. I like that there are tons of options to create and easy to find.
Ease-of-use I find it very easy to train your employees on it everything is super simple and customer service is excellent.

Cons

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.
The worst was the display screen and the use of it on the line.
Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle.

Cons

Wife got cancer, covid hit hard and had to close for over a year. Tried to reconnect device but can't because of 3 missed payments prior to covid.
Sometimes it's hard to get support on the phone when something does go wrong.
The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features75
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Clock In/Out
  • Commission Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Restaurants
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen/Menu Management
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Live Tracking
  • Location Tracking
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Alerts
  • Mobile Booking
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Location
  • Nutrition & Ingredient Labels
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Production Management
  • Promotions Management
  • QR Codes
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recipe/Formula Costing
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • Sales History
  • Sales Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third-Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Website Personalization
  • eCommerce Management
  • Total features106
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Clock In/Out
  • Commission Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Restaurants
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen/Menu Management
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Live Tracking
  • Location Tracking
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Alerts
  • Mobile Booking
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Location
  • Nutrition & Ingredient Labels
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Production Management
  • Promotions Management
  • QR Codes
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recipe/Formula Costing
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • Sales History
  • Sales Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third-Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations69
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations19
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

MG
AvatarImg

Maria G.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Stay off Toast

Reviewed 2 years ago

Lost money

Pros

POS system extremely expensive systems

Cons

Customer service is the worst ever! So dissatisfied with this service

SL
AvatarImg

Shannen L.

Restaurants, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Customer service is terrible!

Reviewed 3 years ago
Pros

This is the hardest to use POS and more than that the customer service is the worst!

Cons

Customer service is the worst. POS is clunky

CS
AvatarImg

Charles S.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Great for food industry

Reviewed 5 years ago
Pros

Love that this POS is tailored for the food industry. All of the features are spot-on for what we need.

Cons

Toast POS isn't directly useable with our accounting software.

DR
AvatarImg

Diane R.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast POS logo

Toast POS

One of the better POS systems

Reviewed 5 years ago

Overall the Toast program is on the best that I have used. I would recommend it. Not a big fan of the tech side due to lengthy wait times for repairs.

Pros

It is very easy to use the POS and train employees on. I love the ipad functionality of it. There is training online for the POS.

Cons

It has many features that I need to learn more about. We have one system down and it has been 2 weeks now due to waiting on the tech team.

RT
AvatarImg

Rochelle T.

Marketing and Advertising, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

My Experience With Toast POS

Reviewed 6 months ago

Very good! In all my years that I worked as a server, Toast POS was by far my favorite POS system.

Pros

I loved how easy the POS system was to operate and all the additional features Toast has compared to other POS systems. Also, the handheld tablets make service 100% more efficient.

Cons

One big complaint I can remember is that when customers would use gift cards, and the gift card wouldn't fully cover the balance, the tip percentage would only reflect the balance that was left on the bill, and not the subtotal before the gift card was applied. This would result in very low tip percentages sometimes because most customers do not understand this.

Vendor response

Hi Rochelle, thank you for sharing this feedback. We'll be sure to pass this along to our team.

AvatarImg

Verified reviewer

Restaurants, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Toast POS logo

Toast POS

TOAT POS Review

Reviewed a year ago
Pros

Toast is a light weight tablet pos system that is fairly easy to implement and support. Its a smaller less encumbered system than Aloha POS which we used previously. That said its not as full featured when it come to multi location management as Aloha POS.

Cons

The support on Toast is the largest issue we had. Each time you have an issue you have to start with square one at support. They dont offer account reps or any such services even with the initial roll out.

Vendor response

Hi there, Thanks for your review! We appreciate your feedback on our customer support. If you haven't already, please join our customer community at community.toasttab.com to connect with other restaurant leaders for support with Toast or insight on growing. Hope to see you there.

BB
AvatarImg

Bob B.

Restaurants, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Toast POS logo

Toast POS

Good POS poor support and accounting support

Reviewed a year ago

The POS works great until it doesn’t. Level support barely better than experienced users and that’s not 100%. Level 2 is much better but almost impossible to engage with them. Accounting information and support very poor close to non existent other than reporting.

Pros

Order POS is pretty straight forward and works well.

Cons

Support is weak. Financial and backend support and information is very weak.

Vendor response

Hi Bob, thank you for your review. We appreciate you taking the time to share feedback and will pass it along to our team.

PP
AvatarImg

Philip P.

Food & Beverages, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Simple, Easy and Make a small business look large

Reviewed a year ago

This Tablet system is Il easy to use and install. Low maintenance cost and literally is plug and play. Customer support is easy to access and quick to support our needs.

Pros

The ever evolving addition of modules and ease of use. Simplifies our line operations and enables us to offer a loyalty program and gift cards that a small business would be challenged to offer on our own

Cons

Toast is the simplest POS system I have ever used.

CJ
AvatarImg

Chet J.

Restaurants, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Whoever made this has never worked in a restaurant before.

Reviewed 7 years ago

Do not ever, ever, ever buy Toast POS

Pros

No pros were added to this review

Cons

It takes 18 steps to do anything. On a busy Saturday night, spending a lot of time at the computer is the last thing you should be doing. Good luck getting anything done quick on this pos. Closing your drawer at the end of the night is a miserable experience as well. The sales reps make it look easy because that's what they're paid to do. Don't be fooled.

WK
AvatarImg

Wendy K.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Essential

Reviewed 2 years ago

The best pos out there for all restaurants.

Pros

Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.

Cons

There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.

AE
AvatarImg

Ashley E.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Toasts to Toast

Reviewed 6 months ago
Pros

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

Cons

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!

Vendor response

Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there!

DB
AvatarImg

Daniel B.

Food & Beverages, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

steer clear

Reviewed 2 years ago

Steer clear of this company. I have 18 units using Toast and I am having to go through the painful process of switching to a new POS system because their service and support is non existent. Their staff is to inept too even onboard new locations.

Pros

The same as all other POS systems, nothing special

Cons

Service and support is non-existent and staff is inept

MG
AvatarImg

Michael G.

Restaurants, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Toast POS logo

Toast POS

Mom n pop restaurant

Reviewed a year ago
Pros

Great pos for anyone to use!! Endless features & reporting.

Cons

Once install was complete & initial live day was done, getting someone to help with any concerns is a little disappointing compared to how everything else has gone.

AY
AvatarImg

Andrea Y.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast POS logo

Toast POS

Toast is easy to use!!

Reviewed 7 months ago
Pros

We do not currently use the POS system for this client. I do, however, have other clients that use Toast POS and really like the ease of use.

Cons

I wish there were a few more options. Also, there are a few things that have been discontinued that I used to use--Progressive Discipline

Vendor response

Thanks for the 5-star review! We're thrilled to know we're meeting your needs as a system.

TV
AvatarImg

Tammy V.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Four Mile Pig Overview For Toast

Reviewed a year ago

We love toast POS for our restaurant.

Pros

We love how easy toast is to use in our restaurant. Its easy to navigate.

Cons

I least like that in the catering/events that a client cannot pay a deposit with a credit card.

Vendor response

Hi Tammy! Carrisa here with Toast. Thank you for leaving us a review and sharing your experience using Toast. If you haven't already, we encourage you to join us at community.toasttab.com to connect with other industry leaders.

CB
AvatarImg

Chris B.

Restaurants, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Toast Review

Reviewed 10 months ago

Smooth install. Easy to use.. Accurate information

Pros

POS ease or use. Accurate payment and reporting systems.

Cons

Extra, unnecessary features for our needs

Vendor response

Hi Chris, wow, thanks for the 5-star review. We're grateful to have you as a restaurant partner. If you haven't already, join our Toast Community at https://community.toasttab.com/ to connect with other restaurant leaders. - Carrisa

PG
AvatarImg

Pamela G.

Restaurants, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Gft

Reviewed 2 years ago

I have had a wonderful experience with the system and with the staff in all departments

Pros

The ease of use of the POS, the reports, payroll

Cons

There was nothing really I didn’t like I guess if I had to choose it would be the ability to contact the tax area of toast

PS
AvatarImg

Patrick S.

Food & Beverages, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Best investment we made so far.

Reviewed 2 years ago

Love this POS System. Would highly recommend it to others.

Pros

It is an all in one POS System with many great features. I was skeptical at first and hesitant on investing in this product. Customer service explained it to me very thoroughly and I was sold on all the features. So very glad I went with this choice. They listen to the customers and accommodate our needs on additional features and so forth.

Cons

I haven't found any yet. Once I figured out how to navigate the system it was very easy. I was over thinking at first.

RS
AvatarImg

Rebecca S.

Consumer Goods, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast POS logo

Toast POS

Easy to use software for restaurants

Reviewed 2 years ago

Wonderful experience using TOAST pos system for online orders in NYC

Pros

Minimal fees, allows customers to reach you and order from you directly

Cons

Some fees but minimal. Not many cons, occasional issues but great customer service

AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

One of the most intuitive POS systems I have encountered

Reviewed 6 years ago

When I began using Toast there was fear of a learning curve however I immediately adapted to it as it seemingly was designed by the professionals in the industry who use it. Everything is where it needs to be and it is incredibly easy to train new employees on the system even without previous experience working with a POS system.

Pros

Very intuitive user interface Incredibly easy to pick up and go with previous POS system knowledge Very responsive clicks Great organization tools for menu options Split check function is much easier to use than other systems Credit card transaction time is very fast

Cons

Training entire staff over to a new POS Other than the cost of training and time for adaptation there is no reason this POS should not be ranked alongside the industry standards like Aloha and Micros

Vendor response

Hi there, Jasmine from Toast here. It¿s great to hear that Toast is helping your restaurant become more efficient and that it is easy to use and integrate into your restaurant. We are glad some of our features, like the split check function and quick credit card transaction, are helping your operations. We're excited to continue to help you to thrive!

HD
AvatarImg

Heather D.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast POS logo

Toast POS

Toast Review

Reviewed 2 years ago

Overall Toast is very important to our business as it tracks every dollar coming in and how it was brought in.

Pros

Several aspects of the program we use everyday, from POS to labor tracking

Cons

Not the easiest to use. I don't like the way reports and options are displayed.

JL
AvatarImg

Jakob L.

Restaurants, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Reports from the Clouds

Reviewed 6 years ago

Really effective software; highly recommend.

Pros

Cloud reports make data analysis a piece of cake. It's so easy to create new buttons, adjust hours, and 86 items from any computer

Cons

Very rapid growth means they're slowly rolling out new features to satisfying their clients' requests. Can't blame them for being too popular

JM
AvatarImg

Jennifer M.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Toast POS logo

Toast POS

Very reliable and user friendly

Reviewed 6 years ago

Overall it was one of the best POSS systems I used.

Pros

Easy to teach and edit POS that is specific to the restaurant industry.

Cons

I would have liked to seen it have an employee schedule system integrated into the POS. Not just a simple time clock.

Vendor response

Hi Jennifer- Jasmine from Toast here. I'm happy to hear you find our POS system reliable and user friendly! We do have integrated employee scheduling partners. For more information on our existing labor scheduling partners, visit pos.toasttab.com/integrations or reach out to your Restaurant Success Manager/Toast Support.

AvatarImg
AvatarImg

Tiara H.

Restaurants, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Toast POS logo

Toast POS

Easy Portability

Reviewed 5 years ago

It frees up bottleneck at traditional computer terminals

Pros

Toast is an easy to use platform that allows you to streamline POS transactions through the use of handheld POS. The handheld POS can perform cashier functions, ordering, statistical tracking (total sales, tips, % of sales by category, etc.), and its' portability offers freedom on the go. Being a Server, I am able to take orders tableside and perform payment functions from almost anywhere.

Cons

It's cloud based so make sure you have a strong internet provider. Spotty internet connection can stall the entire system.

Vendor response

Hi Tiara, Mora from Toast here. We're happy to hear that ToastGo has streamlined your responsibilities as a server. Toast's "Offline Mode" does allow you to continue placing orders, printing tickets and receipts, and taking credit card payments until the internet connection is reestablished and you are back online. Please refer to this Knowledge Base article for Offline Mode FAQs: https://central.toasttab.com/s/article/Offline-Mode-Overview-1492794307880

TM
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Tom M.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Toast POS

Great Pos System

Reviewed 5 years ago
Pros

Easy to use it is one of the easier pos systems to lean

Cons

Nothing specific toast does a great job with taking the advice of there customers

BD
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Ben D.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CAKE POS

Long Time CAKE User

Reviewed 9 months ago

All in all, Cake is my preferred POS. I've chosen CAKE over Toast and other legacy systems.

Pros

Easy to use interface, quality equipment, software has come a long way since I starting using in 2015

Cons

3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling) Would like to add pictures, better table layout formatting

Vendor response

Thank you for your continued support since 2015. We will continue to push our product to the next level and add new offerings for integrations when available. As always, please reach out with any questions or concerns!

VK
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Vangjel K.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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CAKE POS

If you don't want features that will help your restaurant grow this is it.

Reviewed 3 years ago

Benefits - very few, its a processing and pos basic. Issues - many, but do get resolved. Features - literally almost nothing. you get basic reporting. We switched to Toast.

Pros

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.

Cons

Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix....

AM
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Aaron M.

Restaurants, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CAKE POS

Cake(MadMobile) POS Review

Reviewed 2 years ago

Very solid, they have earned my respect and trust. I have appreciated the help getting everything going and the simplicity that the software provides.

Pros

Cake is an easy software to understand and use. Compared to Toast or Square the setup is straightforward, the interface is clean and the POS equipment is very high quality. Reports are instantly available, customer service is top-notch, and transactions are smooth and hassle free.

Cons

Customizing the online ordering screen as well as the second screen for the POS. Both are very limited and don't allow me to alter font, or layout/style. I'd like to represent my image better and I can't do that if I can't alter the fonts and add graphics.

MD
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Matthew D.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CAKE POS

questions answered

Reviewed 4 years ago

i liked it

Pros

it has alot of features and is quick to learn. user friendly and good customer support

Cons

little expensive compared to other POS software

PT
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Phillip T.

Education Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CAKE POS

High School Food Services

Reviewed 6 years ago
Pros

Reporting, Quick POS processing, next day settlements

Cons

Close out time to get funds next day is tight for our operations

Vendor response

Thank you, Phillip, for your review! We're happy to hear that reporting and next day settlements have been helpful in running high school food services. We appreciate you letting us know about the funding deadline, and I will pass this on to our Product Team in case there is any way we can possibly extend this in the future.

AB
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Adam B.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CAKE POS

A Piece of CAKE

Reviewed 3 years ago

Will continue using this POS system.

Pros

Cost, ease of use, cloud based. From a training perspective, it is liteeally a piece of cake.

Cons

Back office reports. Would like to also see a more inclusive inventory managemwnt system, not a 3rd part provider

aw
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amy w.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CAKE POS

Overall very happy

Reviewed 3 years ago
Pros

Great customer service and ease of pos system.

Cons

Wish when we are closed for a seasonal break you could not charge the monthly rate.

JA
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John A.

Food & Beverages, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CAKE POS

Owner

Reviewed 10 months ago
Pros

I like the design and look of the POS. .

Cons

its design in a simple way to use and operate for restaurants only.

Vendor response

Thanks for taking the time to review CAKE. We appreciate the honest feedback. And as always, we're here to answer any questions or concerns you may have!

JC
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Jim C.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CAKE POS

Good POS great tech support

Reviewed 6 years ago

A very smooth transition from previous POS.

Pros

The tech support is great! The software is easy to use both for the management and service staff.

Cons

It isn't as flexible as I'd like for custom historical reporting. I'd like to see the "Smart tax" features I've had on other POS systems.

Vendor response

Thanks, Jim! We appreciate your review and love to hear that you've had great support from CAKE. We also appreciate your feedback about reporting. We are making some large improvements here, and will let our product team know your input.

JL
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Jason L.

Civic & Social Organization, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CAKE POS

POS Review

Reviewed 3 years ago

Accuracy

Pros

Easy to use, if you can use a cell phone you can navigate this PPS

Cons

So many features it takes a minute to learn the POS

TT
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Terry T.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CAKE POS

Review

Reviewed 6 years ago

Good. The reps is extremely helpful and available

Pros

User Friendly. Support is very accessible

Cons

Lacks multiple course breaks - the POS & BARTENDER screens are double work

Vendor response

Hi Terry - thanks so much for your review! We strive to be the most user friendly POS out there and very much pride ourselves on our 24/7 support, so we are glad that you've found it to be helpful to your business. Thank you for your feedback about coursing, we will pass that onto our Product Team since this is something I know we are working on.

JI
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Jason I.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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CAKE POS

Customer Support

Reviewed 8 months ago

I called Customer support and talked to [sensitive content hidden]. He was great, patience, and answered all of my questions. I will definitely be asking for him by name next time I call support.

Pros

Options & Functunality make this POS a nice engine for our restaraunt.

Cons

I think because of the many options and functions, it is difficult to just "dive in"

Vendor response

Hey Jason, Love to hear these kind of experiences from our partners. Thanks for the review! CAKE POS Team

MC
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Marita C.

Food & Beverages, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CAKE POS

review from Caesar's Chicken

Reviewed 4 years ago

customer and tech support are good. [SENSITIVE CONTENT HIDDEN] is very supportive and patient. 5 stars for him.

Pros

easy to use and pricing at the time was good

Cons

need somemore restaurant feature and more reports. was going to switch because of lack of some of the reports compared to Toast. Only thing is no choice for credit card processor

JC
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Jean-Christophe B.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features