Rezdy vs Starboard Suite

WeTravel

Bókun

Intelitour

WeTravel is the leading all-in-one business management platform for multi-day travel businesses, providing integrated, travel-specific administration, marketing, analytics, and payment tools.

Bókun is the complete booking and channel management solution for extraordinary experiences.

14 day free trial (no CC required).

Intelitour is cloud-based multi-day itinerary software that streamlines the creation and management of itineraries for tour operators, travel agencies, and destination management companies DMCs. It helps manage reservations, accounting, and financial tasks.

No intuitive interface, mediocre customer service.

Fishing

This is not transparency or fair dealing.

Principle

My request for support was regarding the inactive account

Director Captain

Rezdy has been very helpful and had a great support service

Rezdy is a cloud-based reservation software and distribution platform, designed especially for tour, activity, shuttle bus, rental and sightseeing operators. It integrates seamlessly and easily with your own website, through direct linking or simply pasting html code into your CMS.

Access Controls/Permissions

Accounting Integration

Activities Booking

Activity Dashboard

Alerts/Notifications

Availability Management

Billing & Invoicing

Booking Management

Booking Notes

Calendar Management

Calendar Sync

Central Reservation System

Channel Management

Client Management

Communication Management

Contract/License Management

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Branding

Dashboard

Data Import/Export

Discount Management

Document Management

Dynamic Content

Electronic Payments

Email Templates

ERP integration

Event Scheduling

GDS/OTA Integration

Group Reservations

Inventory Management

Invoice Management

Itinerary Creation

Mobile Access

Multi-Currency

Multi-Day Booking

Online Booking

Package Creation

Payment Processing

Price/Margin Management

Pricing Management

Promotions Management

Rate Management

Ratings/Reviews

Real-Time Data

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Resource Management

Room Booking

Scheduling

Search/Filter

SMS Messaging

Social Media Integration

Supplier Management

Third Party Booking

Third-Party Integrations

User Management

Vendor Management

Waiver Management

Website Integration

Some reviewers find Rezdy’s pricing affordable and cost-effective, and they appreciate the reasonable monthly fee. However, some users report that upgrading for essential features is costly, and they feel pricing is not always competitive.

Value for money

By industry, Rezdy reviewers are most commonly professionals in leisure, travel & tourism (39%). The most frequent use case for Rezdy cited by reviewers is as a tour operator (71% of reviewers).

Rezdy

Windows

Android

iPhone

iPad

Web-based

FareHarbor

Checkfront

Peek Pro

TrekkSoft

Foundation 

Accelerate

Expansion

In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely.

Owner

I have tours that genuinely don't make sense for a single person, and having no way to enforce a two-person minimum when connecting to OTAs is, in my opinion, a significant oversight.

Executive Manager

Ability to take payment by credit card and Paypal, however, whilst you can charge the relevant merchant fee for credit card, you cannot for Paypal.

Customer Service

This means I have to stop what i am doing, go to the day the single booking came in and manually open every tour listed on that day and take out the vehicles that ARE STILL AVAILABLE, save it, go back in and add the vehicles I just took out, save it again and then make sure it shows up as available for that day. And then continue on with the 16 remaining tours, with the  same tedious time consuming procedure.  

Almost immediately after setup, I discovered through conversations with Rezdy staff that the add-on functionality didn't work the way I had been sold on.

Co-Founder

There is no Drop-off location, it should filter by all reservations by default on the dashboard, not able to customize texts, limited itinerary function

Instead, I found myself getting multiple bookings per day — something I had specifically said I didn't want from the very beginning.

Applies even though we do not take payments through Rezdy

Applies even though bookings are manually entered

Charges 3% of all bookings, online or offline

It just wasn't built for the way my business operates.

API connection to many OTAs, many possibilities in terms of connection with different products and services

To be clear, this is not a reflection on the people at Rezdy — the staff were kind, patient, and genuinely tried to help.

I have to again go through every single day of the month May through December and readd what Rezdy once again took out! If they had anyone on their chat that even cared it would be a miracle.

Mind you with have 17 tours and multiple guides and vehicles available that day to take care of more reservations.  

Only chat is available, the agents act as a wall to management who are probably hiding under their desks.

It's very complex and I found it not user friendly at all.

Try and find contact information for a corporate phone number, NO where.

Now to make it worse sometimes Rezdy will not even allow the available vehicles to be added back in!

No upgrades, no communication, a promised new platform that never comes.

The sales team was quick to respond and very polished in their pitch.

They merged with Regionado, Checkfront and others.

i.e you can't determine if people first found you through advertising, organic search, social, etc

It was a stressful and disappointing experience.

simple to put in products and change as necessary.

Customer Support Executive

The mobile application lacks functionalities comparable to the web-based software.

Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings.

Operations Manager

Sure, you can pass on the many additional fees Rezdy has (on top of their standard monthly subscription fee) to the customer but it can add to a lot of money you are taxing the customer.

This is especially irritating because for the prior 3 months they kept inferring it was the fault of my Google Analytics specialists that were to blame.

Google thinks you're not making any sales on your website, which probably impacts your SEO quite badly

You cannot attribute revenue to the initial source.

Developer

If you have a company with many products and you need to load availability by time slots of 1h or 2h each product...

Director

It's the ability to sort Orders by Product Date vs Order Date

We highly recommend using Checkfront instead of Rezdy because Checkfront doesnt skim $$ from your sales like Rezdy ( even after you paid your monthly subscription).

We offer hundreds of tours every year, and to simply see how overall  sales are going across all products or sessions is critical  so we can strategize, add buses on good selling tours, look ahead to see what might need to be canceled Due to low sales.

Administrator

Really help to keep reservation updated, the calendar on my webpage is fantastic

Owner Operator 

Only change I would like is to not take payment details for the waitlist option.

Reporting custom data is not easy - ie how many participants and what were ages groups

Client Services

Before rezdy, all bookings were done over the phone and tracked in a spreadsheet.

Manager

Would prefer to the option to book workshop as this would be more time effecient rather than waiting for someone in the US to get back to us.

We were told during integration that Square and Rezdy had two way communication, it doesn't.

It doesn't seem like it will get better with time, even if you open tickets and comment on the problems you have...

Booking

Tour Booking

Sales

Payment Integration

Ease of Use

Upgrades and Improvements

Feature Improvement

Negative Feedback

Reservation System

Small Business

Mid-size Business

Large Enterprises

Freelancers

Some reviewers find Rezdy’s pricing structure affordable and cost-effective, especially appreciating the reasonable monthly fee and competitive rates compared to alternatives. Some users say the platform offers good value for its features and ease of use. However, some reviewers feel Rezdy has become expensive, particularly for small businesses or those needing advanced features, and they report that higher fees do not always correspond to noticeable improvements or added functionalities. Some users indicate that the cost of upgrading to access essential features is a drawback, and they think the pricing is not always competitive within the market.

Eventbrite

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to seamlessly plan, promote, and produce live experiences. Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel passions. From workshops to concerts to conferences to film and music festivals, Eventbrite houses events of all shapes and sizes.

Booqable

Booqable is equipment rental software for small and medium-sized businesses. It enables companies from various industries to manage inventory, schedule equipment, and accept online bookings.

Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

We recently transitioned to Starboard Suite from a different platform and the first pro I noticed was their exceptional customer service!

Reservations Agent

The customer support that were very willing to explain each situation.

Starboard Suite is a web-based reservation system designed specifically for passenger vessels and watersports operators.

Quotes/Estimates

Website Management

Starboard Suite

Xola

rezStream

Basic

Everything stays organized — passenger lists, payments, and schedules — all in one place.

Our customers love how simple it is to book online, pick their dates, and pay right on our website.

The system runs tight, smooth, and steady.

Gift Store Clerk and Ticket Office

I like that all of the services and charges, such as retail at the gift shop and booking wedding charters for the cruises, is all in one place

Tour Guide

Have to refresh page often, does not update in real time unless you refresh page.

Reservation sales agent 

The tours or events are well organized on the dashboard and can be modified easily.

The calendar is the best feature of this software.

Reservation Sales Agent

Sometimes in the middle of transaction it hangs.

Reservations agent

You have to remove items without saving them in order to interact with the schedule

Office Administrator

Reporting is a bit cumbersome to get the data we need.

Marine Naturalist 

tour coordinator

I wish you could open a contract directly from an event list.

User friendly, straightforward application.

That the "Retail" function does not communicate with the retail inventory and automatically stops sales when it is empty. Although they told me when I asked that they were going to work on that function

Rezdy vs Starboard Suite Comparison (2026)

Rezdy

Starboard Suite

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives