Rezdy vs Bókun

WeTravel

Intelitour

WeTravel is the leading all-in-one business management platform for multi-day travel businesses, providing integrated, travel-specific administration, marketing, analytics, and payment tools.

Bókun

Bókun is the complete booking and channel management solution for extraordinary experiences.

14 day free trial (no CC required).

Intelitour is cloud-based multi-day itinerary software that streamlines the creation and management of itineraries for tour operators, travel agencies, and destination management companies DMCs. It helps manage reservations, accounting, and financial tasks.

No intuitive interface, mediocre customer service.

Fishing

This is not transparency or fair dealing.

Principle

My request for support was regarding the inactive account

Director Captain

Rezdy has been very helpful and had a great support service

Rezdy is a cloud-based reservation software and distribution platform, designed especially for tour, activity, shuttle bus, rental and sightseeing operators. It integrates seamlessly and easily with your own website, through direct linking or simply pasting html code into your CMS.

Access Controls/Permissions

Accounting Integration

Activities Booking

Activity Dashboard

Alerts/Notifications

Availability Management

Billing & Invoicing

Booking Management

Booking Notes

Calendar Management

Calendar Sync

Central Reservation System

Channel Management

Client Management

Communication Management

Contract/License Management

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Branding

Dashboard

Data Import/Export

Discount Management

Document Management

Dynamic Content

Electronic Payments

Email Templates

ERP integration

Event Scheduling

GDS/OTA Integration

Group Reservations

Inventory Management

Invoice Management

Itinerary Creation

Mobile Access

Multi-Currency

Multi-Day Booking

Online Booking

Package Creation

Payment Processing

Price/Margin Management

Pricing Management

Promotions Management

Rate Management

Ratings/Reviews

Real-Time Data

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Resource Management

Room Booking

Scheduling

Search/Filter

SMS Messaging

Social Media Integration

Supplier Management

Third Party Booking

Third-Party Integrations

User Management

Vendor Management

Waiver Management

Website Integration

Some reviewers find Rezdy’s pricing affordable and cost-effective, and they appreciate the reasonable monthly fee. However, some users report that upgrading for essential features is costly, and they feel pricing is not always competitive.

Value for money

By industry, Rezdy reviewers are most commonly professionals in leisure, travel & tourism (39%). The most frequent use case for Rezdy cited by reviewers is as a tour operator (71% of reviewers).

Rezdy

Windows

Android

iPhone

iPad

Web-based

FareHarbor

Checkfront

Peek Pro

TrekkSoft

Foundation 

Accelerate

Expansion

In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely.

Owner

I have tours that genuinely don't make sense for a single person, and having no way to enforce a two-person minimum when connecting to OTAs is, in my opinion, a significant oversight.

Executive Manager

Ability to take payment by credit card and Paypal, however, whilst you can charge the relevant merchant fee for credit card, you cannot for Paypal.

Customer Service

This means I have to stop what i am doing, go to the day the single booking came in and manually open every tour listed on that day and take out the vehicles that ARE STILL AVAILABLE, save it, go back in and add the vehicles I just took out, save it again and then make sure it shows up as available for that day. And then continue on with the 16 remaining tours, with the  same tedious time consuming procedure.  

Almost immediately after setup, I discovered through conversations with Rezdy staff that the add-on functionality didn't work the way I had been sold on.

Co-Founder

There is no Drop-off location, it should filter by all reservations by default on the dashboard, not able to customize texts, limited itinerary function

Instead, I found myself getting multiple bookings per day — something I had specifically said I didn't want from the very beginning.

Applies even though we do not take payments through Rezdy

Applies even though bookings are manually entered

Charges 3% of all bookings, online or offline

It just wasn't built for the way my business operates.

API connection to many OTAs, many possibilities in terms of connection with different products and services

To be clear, this is not a reflection on the people at Rezdy — the staff were kind, patient, and genuinely tried to help.

I have to again go through every single day of the month May through December and readd what Rezdy once again took out! If they had anyone on their chat that even cared it would be a miracle.

Mind you with have 17 tours and multiple guides and vehicles available that day to take care of more reservations.  

Only chat is available, the agents act as a wall to management who are probably hiding under their desks.

It's very complex and I found it not user friendly at all.

Try and find contact information for a corporate phone number, NO where.

Now to make it worse sometimes Rezdy will not even allow the available vehicles to be added back in!

No upgrades, no communication, a promised new platform that never comes.

The sales team was quick to respond and very polished in their pitch.

They merged with Regionado, Checkfront and others.

i.e you can't determine if people first found you through advertising, organic search, social, etc

It was a stressful and disappointing experience.

simple to put in products and change as necessary.

Customer Support Executive

The mobile application lacks functionalities comparable to the web-based software.

Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings.

Operations Manager

Sure, you can pass on the many additional fees Rezdy has (on top of their standard monthly subscription fee) to the customer but it can add to a lot of money you are taxing the customer.

This is especially irritating because for the prior 3 months they kept inferring it was the fault of my Google Analytics specialists that were to blame.

Google thinks you're not making any sales on your website, which probably impacts your SEO quite badly

You cannot attribute revenue to the initial source.

Developer

If you have a company with many products and you need to load availability by time slots of 1h or 2h each product...

Director

It's the ability to sort Orders by Product Date vs Order Date

We highly recommend using Checkfront instead of Rezdy because Checkfront doesnt skim $$ from your sales like Rezdy ( even after you paid your monthly subscription).

We offer hundreds of tours every year, and to simply see how overall  sales are going across all products or sessions is critical  so we can strategize, add buses on good selling tours, look ahead to see what might need to be canceled Due to low sales.

Administrator

Really help to keep reservation updated, the calendar on my webpage is fantastic

Owner Operator 

Only change I would like is to not take payment details for the waitlist option.

Reporting custom data is not easy - ie how many participants and what were ages groups

Client Services

Before rezdy, all bookings were done over the phone and tracked in a spreadsheet.

Manager

Would prefer to the option to book workshop as this would be more time effecient rather than waiting for someone in the US to get back to us.

We were told during integration that Square and Rezdy had two way communication, it doesn't.

It doesn't seem like it will get better with time, even if you open tickets and comment on the problems you have...

Booking

Tour Booking

Sales

Payment Integration

Ease of Use

Upgrades and Improvements

Feature Improvement

Negative Feedback

Reservation System

Small Business

Mid-size Business

Large Enterprises

Freelancers

Some reviewers find Rezdy’s pricing structure affordable and cost-effective, especially appreciating the reasonable monthly fee and competitive rates compared to alternatives. Some users say the platform offers good value for its features and ease of use. However, some reviewers feel Rezdy has become expensive, particularly for small businesses or those needing advanced features, and they report that higher fees do not always correspond to noticeable improvements or added functionalities. Some users indicate that the cost of upgrading to access essential features is a drawback, and they think the pricing is not always competitive within the market.

Peek Pro is an online booking solution designed for rental, tour operators, and other experience-based businesses. The platform assists operators in increasing bookings through intelligent upselling features and capturing lost sales opportunities without any additional effort. It provides access to various resellers and helps teams manage all ticket sales from a centralized system.

Self employed

Once you are familiar with Bokun it's a superb tool and the support team is awesome, always just a few minutes away to help you solve your issues.

The integration with major marketplaces such as Viator and GetYourGuide is seamless, and the support team is highly responsive, knowledgeable, and proactive.

Customizable Reports

Multi-Language

Quotes/Estimates

Website Management

Reviewers indicate Bókun offers affordable pricing and a pay-per-sale model that suits many businesses. Some users say the subscription model fits their needs and appreciate occasional discounts. Some reviewers find recent pricing changes reduce affordability, and users report managing pricing can be complex and time-consuming.

By industry, Bókun reviewers are most commonly professionals in leisure, travel & tourism (46%). The most frequent use case for Bókun cited by reviewers is tour operator (87% of reviewers).

Linux

Chromebook

Xola

bookingkit

Free

START

PLUS

PREMIUM

Persistent software bugs

Webmaster

Then we started to find issue and bugs in the system, issues that have been there for months, and they don't know how to answer.

Tech Support

Sometimes, they would break the API and not inform anyone about it, creating massive problems until fixed.

53% of reviewers feel negative about Bokun’s bugs and technical issues. Users report encountering frequent bugs and glitches that disrupt their workflow and cause frustration. Some reviewers say that certain issues remain unresolved for extended periods, with limited communication on when fixes will be implemented. They mention problems with the API and system downtime, which can create significant operational challenges. Reviewers indicate that these persistent technical problems can make the setup process difficult and sometimes impact their ability to run their business smoothly.

Driving online sales growth

92% of reviewers feel positive about Bokun’s sales and marketing capabilities. Users say the platform helps them centralize sales from multiple channels, making it easier to manage and increase online sales. Reviewers indicate Bokun opens up new avenues for selling products and leads to noticeable growth in sales volume. They appreciate the simple interface for managing products, sales, and inventory, and mention that Bokun supports lead generation and conversion. Some users report that the software’s tools and integrations have significantly boosted their business’s online presence and sales performance.

Responsive and helpful support

Key account manager

The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction.

91% of reviewers feel positive about Bokun’s customer support. Users appreciate having access to a dedicated, knowledgeable support team that responds quickly and efficiently to queries. Reviewers indicate that the support staff provide clear guidance during onboarding and ongoing use, making the platform easier to navigate. They say the team is receptive to feedback and actively helps resolve both simple and complex issues. Some users mention that the support team’s reliability and willingness to assist have made a significant difference in their ability to use Bokun effectively for their business needs.

CIO and Head of Digital Sales

It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively.

Tour Operator

It’s rare for a global platform to reach out with a direct phone call to verify account health and assist with third-party connectivity hurdles.

guide

It has made my workflow more organized and efficient, and I feel confident using it for handling bookings and growing my business.

I have the basic option which is more than enough for starters, as you have control in all features and also provides some useful stats.

Rezdy vs Bókun Comparison (2026)

Rezdy

Bókun

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives