Salesforce Sales Cloud vs Bigin by Zoho CRM Comparison

The features and benefits available to track contacts, accounts, pipeline, goals, training, activity, are second to known. It is the most robust and integrated CRM I have ever worked with.

Sometimes the depth and breadth of the software itself can be extremely overwhelming if you have never used it before.

Multiple users can access all of the company's customer records and prospect records to help eliminate wasted or duplicate efforts.

It is on the expensive side, so you might look at a more affordable program like Zoho CRM. And SalesForce may not be as adaptable to your needs as some other CRM programs.

Salesforce is definitely still the most professional/solid cloud-based CRM tool - and that ensures Enterprises that want 'CRM in the cloud' will always use it. It's a very good system, which feels robust and wont fall-over.

I think Salesforce should provide more functionality at its core, rather than 'outsourcing' this responsibility to 3rd party marketplace vendors. For example, when GDPR arrived, did Salesforce incorporate this fully within Salesforce core? No, they relied on 3rd party vendors to create new solutions.

Its the google of CRMs and everyone is using it but is just another CRM, honestly I believe zoho was doing a nicer job

I used a couple of other platforms which wouldn’t integrate with SF, I know, every platform should be able to connect with SF, but it doesn’t work. Sorry, SF is huge so no custom fixes to you small client. All the best...

Saleforce as a CRM is best, easy, reliable and convenient tool and we could make a great use of this as an CRM

It's pricing was on hire side and few customization were not possible in this CRM

Great to manage and organize your contacts by crm

Is not to intuitive in the beginning... the support is regular.

The overall best CRM every enterprise company must have. Sales cloud is critical for marketing operations. We focus on Marketo as our marketing automation, but Sales cloud is critical for managing leads, contacts accounts, and campaigns.

Salesforce classic is the least favorite part in my opinion. Although lightning is not the fastest at sometime, it's interface is definitely more convenient.

Reporting can't be matched by any other crm on the market

It's super expensive, pricing startups out of the market

Cloud based softwrae so no need to install something and accessible everywhere at anytime. Nice and easy to use... only if set up well.

The demo of the software was very nice but once we decided to move form Zoho CRM to Salesforce, it was another thing. Neither Zoho Support neither Salesforce support were able to speak together and the experience was not very good. After a few months we decided to move to another one (Sellsy)

They are the superior CRM on the market by a long shot.

Slow loading and navigating between pages. Overall I don't have much negative to say about them.

It's by far the most robust and intuitive CRM that I've used.

It's pricey and sometimes it's hard to tell which features different user levels have access to.

Good CRM, many features, runs in the cloud, used by many companies

Can get quite expensive, cheaper alternatives are avaiable

Salesforce is a system that I have used for over 5 years now. I love it's functionality and ways that it can help me to find prospects and potential opportunities that I would have never found without the help of the software.

The thing I like least about Salesforce is that it is very hard to manage as a small business owner. There is a need for a professionally certified Salesforce technician and this means that I am always having to spend more money to find one of these people when I am looking for new functions in my CRM.

CRM service by salesforce sales is good and easily understand and capture data.

Its some time take time to load bcz heavy data .

Salesforce is by far the best CRM i've ever used. I switched from another CRM that didn't have any of the same capabilities of salesforce

The price was a little steep, although it seemed to be worth it once I started using it. But other CRMs do good jobs with half the price

I have used Salesforce and many of its other products and they are by far the most comprehensive CRM I have used. It's easy to create cases, contacts and Parent Child accounts. Salesforce is basically an all in one CRM. very customizable to fit your business needs.

As part of my experience with Salesforce we used Chatter and I found it cumbersome. There are a lot of options for sharing files and creating channels but it can get overwhelming trying to find things.

All of our marketing campaigns and programs are centered around Salesforce. Salesforce allows us to build our database of leads and contacts, keep track of different campaigns and their success, and properly route leads to sales.

Salesforce is by far the most scalable and robust CRM. A must for any large sales or marketing organization.

Salesforce is providing most features and integrations of any CRM platform, I have worked with several CRM systems so far and Salesforce is by far my favorite!

From my knowledge Salesforce is very expensive per user compared to other CRM systems, if an organization doesn't need complex integrations then I wouldn't recommend to select Salesforce for CRM activities

Full functional CRM used by fortune 500 companies as well as mom and pop businesses

Cost. Not the most inexpensive software platform. Some companies will not be able to afford this platform with their IT budgets

We were using Zoho CRM which was doing the job. However, the company grew and we started looking at other options and chose Salesforce. It was a nice change because this has more features and the customer service is always there whenever we needed help.

The only concern was the price point of Salesforce compared to Zoho CRM which was what we were using before switching over. However, it comes with more features and great customer service so it makes up for that.

Salesforce is quite simple to customize. Being in the energy space, we have specific needs that wouldn't be addressed out of the box and SF was easy to customize to our needs.

Cost. Honestly, Salesforce is much more CRM than we need, given the requirements of our users. We could have gotten by quite easily with a CRM system at a fraction of the cost of Salesforce.

Capabilities and features

Needs adequate training to use

Salesforce has become synonymous with "enterprise grade" - every big company uses it and it supports every possible feature under the sun. The thing I like most about Salesforce is despite the fact you practically need a PhD to understand every part of it, the company provides excellent training and online resources.

SalesForce isn't a good solution for small startups or mid-sized businesses. They're better served by more modest CRM solutions.

it takes some getting use to, but it is very easy to set follow ups, see which customers you met with on which days, and track conversations

some parts of the application do not jive well with existing applications that we were using for shipping at our company

How easily customizable this CRM tool is, can be used by any company of any sizw

If it is not set up correctly or engineered right it can be a mess. That goes with any software however.

Gave us an easy way to import or organize data from multiple spreadsheets. Gave me visibility of all sales activities in one place replacing calls and emails to the sales team.

At this point we are still learning about the features. So far Bigin meets our needs.

The Sales Pipeline is very intuitive and simple. We always pull up the Bigin Sales Pipeline on our weekly sales call as the team discusses current sales opportunities.

Little tricky to find things sometimes. For example, today I tried to figure out how to merge multiple contacts into one contact to eliminate duplicates. Was pretty intuitive in ZoHo CRM, but not as easy to do in Bigin.

Leads pipeline management Best suited for sales team Sales Conversion ratio

Unable to export the report, customizations were limited!

- Low Startup costs - Easy to Use - Customer Services is Asy to Speak with

Its more useful for b2b rather than b2c sales.