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Salesforce Sales Cloud vs Copper Comparison

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Overview

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

Category Leaders

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get started in minutes.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

9.3K

6K

1.4K

258

153

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

558

5

4

3

2

1

332

158

33

20

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Pros

Best thing about it is the seamless integration with Gmail and the plugin that it provides within the email. Really like their training / help centre.
My experience with Copper has been great. I have really loved using the tool and I think overall it’s a great management software.
It's easy to use, easy to set up, great customer service, easy to customize, great value and easily the best CRM I've ever used. The Gmail integration is amazing and the whole team loves the product.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Cons

Worse, the feature is getting worse over time, which points to an out-of-control development process. For a more complete exploration, check this thread.
Any mistakes during data imports caused all sorts of data problems. There is no automating of drip email campaigns.
The company buries a sentence that allows them to charge you for an entire extra year after you cancel, which they don't remind you about (obviously, why bury that clause otherwise).
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features206
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automatic Call Distribution
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • File Management
  • Financial Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Transaction Management
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • XML / RSS
  • Total features107
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automatic Call Distribution
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • File Management
  • Financial Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Transaction Management
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations1317
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations87
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce keeps your Account and Sales teams up-to-speed, organized, and ready to report on success

Reviewed a year ago

I've been using Salesforce at various companies over the last seven years. I've used other CRMs like HubSpot and Copper (formerly ProsperWorks), but their functionality, ability to be customized, and features are limited.

Pros

Salesforce is a fundamental tool for any business development, sales, or account team. Completely customizable to your unique business needs, Salesforce simplifies the lead conversion process and enables easy management of contacts, accounts and opportunities. Also, Salesforce provides standard fields that are able to be used by most businesses out of the box, but adding custom fields and objects is not a difficult task.

Cons

Creating reports with Salesforce can be a little daunting at first, but that's only because there is so much capability on the features of the report builder.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Copper logo

Copper

Propserworks does most things better than most CRMs

Reviewed 4 years ago
Pros

Prosperwork is a cloud based Sales/CRM that functions very similarly to Base CRM. It functions on all desktop and mobile platforms.

Cons

There are some features like text interfacing and documentation that are left off the standard tool. You actually have to purchase more costly plug-ins to have complete functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Copper logo

Copper

Easy to use, excellent lead management tool

Reviewed 8 months ago

In comparison to SalesForce it's much easier to use.

Pros

I use mostly to input all activities and prospects

Cons

I don't have any negative things to write about Copper. It supports me for the things that I need to manage on a day to day basis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

Copper for Small Business

Reviewed a year ago

I like Copper, it is easy to use and integrated with Gmail. Cloud base allows use any place in the world. Accounts and analysts (people who do nothing but watch what I do) love looking at my copper but hate putting information in system.

Pros

1. Organizes leads, people, and anything for sales. 2. sends reminder emails about presentation or phone call. 3. cloud based, can be done anywhere 4. Task managment 5. easy input with enough infomration on clients. Sometimes find info on leads online.

Cons

1. Can't same attachments for emails. 2. Does not integrate with LinkedIn (App for LinkedIn mixing is terrible). 3. Not enough time to use because focoused on other things for small busines.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Copper logo

Copper

Good, well-balanced small business CRM

Reviewed a year ago
Pros

Copper is feature-rich and did everything we wanted it to do to manage sales at a relatively large website. We used Copper to manage leads, convert them to opportunities, track payments, and fulfill our clients' orders. We also set up integrations with Slack and Google Forms, which made it much easier for clients to reach out and for us to track progress and discuss projects in a single tool (Slack).

Cons

Pricing could be more competitive, but compared to Salesforce, it's probably not bad at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

I work with hundreds of clients in LATAM. Prosperwork is a great support to manage my company.

Reviewed 4 years ago

I work in a service company that offers hardware and software solutions with hundreds of clients in LATAM. Prosperwork is a fundamental support for the management of our company, it allows us to follow up on the objectives set, measure deviations, marketing actions and contact with our customers.

Pros

Prosperwork is a CRM, which works in the cloud, which allows improving the sales management of any company. Among the most brilliant features is the complete merger with the Google Suite, but that articulation does not stop there, it also has the option of integrating with other web tools such as MailChimp, on cloud solution for handling email marketing campaigns, which makes an essential support tool for the work of our marketing department. It also offers synchronization with Dropbox, which makes it easy to transfer information through the tool. Due to being a solution on cloud, you can follow up, in real time, the work of the sales department. Contributing to the making of early decisions, avoiding the deviation from the goal proposed by our board.

Cons

We are very satisfied with the solution presented by this software, to the point of not having found ourselves before anything we want to do and can not do it in the tool. Although it is intuitive, it can be a bit confusing to use in the first few changes. Then, everything flows with a lot of precision and speed. The main reason for this situation is the large number of options and configurations that can be made in Prosperwork.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

Easy to use / Links with Gmail

Reviewed 3 years ago
Pros

My favorite feature is the ability to link with Gmail. It is also very easy to filter through contacts, opportunities, and leads to help gain sales.

Cons

Unable to load sales data easily from excel spreadsheets.

Vendor response

Really appreciate the review, Aaron. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

Prosperworks is an intuitive CRM that integrates with Gmail, Google Calendar, and Google Drive

Reviewed 5 years ago

Seamless integration with our existing Google accounts. We save time, money and headaches. It is a vast improvement over our former CRM, Salesforce. The transition from Salesforce to Prosperworks CRM was flawless and handled easily by our IT professional.

Pros

We like how well Prosperworks CRM integrates with Gmail, Google Calendar, and Google Drive. It's convenient and very intuitive. Customer service is always very helpful.

Cons

There are some functionality features that could be improved. But customer service is always very helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Copper logo

Copper

Prosperworks is an up and coming CRM

Reviewed 5 years ago

My cons are things that I think the company will solve for in the coming quarters to years -- nobody can build everything at once. ProsperWorks is a great technology that I highly recommend checking out if you're looking for an alternative to Salesforce or Dynamics.

Pros

I just discovered ProsperWorks this year and have been very impressed. They do exactly what they say they'll do: making CRM easy. The platform is intuitive, and you don't need a PhD in it to be able to customize the system to your business. The integration with the Google Suite is incredible as well. You can manage and update leads right from Gmail, which saves a ton of time.

Cons

Integrations are behind some of the largest players in the market such as Salesforce. Reporting is clean and easy-to-use, but a bit limiting compared to a Salesforce as well. Experienced consultants aren't as easy to find due to the newness of the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Copper logo

Copper

Ease of use with create g suite integration.

Reviewed 4 years ago
Pros

Ease of use Great integration with g suite of that's your go-to ecosystem Nice and simple interface

Cons

Lack of functionality compared to salesforce and hub spot. Not enough integration possibilities with 3rd party apps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Copper logo

Copper

Copper is pretty great

Reviewed a year ago
Pros

I like how easy it is to use Copper, to search for notes, data, contacts, opportunities, leads, etc. You can create views, and lists with filters which is valuable.

Cons

Lack of dashboards, or big picture revenue analysis. I'm so used to using Salesforce, it was hard to make the switch to Copper, and I wish it had some of the Salesforce capabilities, and definitions, like Lead, Contact, Account, Opportunity, and stages and statuses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Copper logo

Copper

Prosperworks Review - Inflect

Reviewed 4 years ago

It's been a big upgrade for us and is a lot easier to use than Salesforce.

Pros

The google integration is clearly the best feature. I love being able to add task from my email and assign emails to opportunities / people.

Cons

The email integration and side bar can be a bit finicky. Not sure why but it just disappears at times. Also really need the reporting to get easier / more robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Copper logo

Copper

Prosperworks

Reviewed 4 years ago

Overall, it was very educational

Pros

It was easy to use, easy to filter and easy to navigate

Cons

Duplicates were an issue and sometimes it created an issue with sales

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

Gmail integration and pipeline automation -- freaking sweet.

Reviewed 5 years ago

Systematizes sales pipeline for consistency, provides opportunity to measure sales efforts.

Pros

I like that it automates our sales pipeline tasks. We move an opportunity through the pipeline and it automatically generates tasks as we go.

Cons

I don't like that it doesn't integrate with Zendesk. We handle all of our support from Zendesk and when an email is sent through Zendesk, Prosperworks doesn't pick that up and add it to the contact's record.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Copper logo

Copper

Super intuitive!

Reviewed 4 years ago

Smooth and seamless - really helps to keep me organized.

Pros

Very easy to learn and start using right away. Great search function and workflow. Integrates nicely with gmail.

Cons

Inability to record recurring revenues for SaaS sales. Some custom work fixed that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Copper logo

Copper

Limited exposure, but it's been great!

Reviewed a year ago

Great. Everything I've needed, nothing I don't.

Pros

That it's fairly intuitive and easy to use. I've used Salesforce at all my other jobs and it's a pain in the butt. In my opinion it's too much. Trying to be everything to everybody. In contrast, Copper has been very smooth, focused and easy to use. I have what I need and not a bunch of extra stuff to bog me down and get in my way. Specifically appreciated the reporting. So much simpler to generate the fairly simple reports I'm looking for as a sales rep. Was able to figure it all out on my own without having to bug mangers and sales enablement.

Cons

I had some minor frustrations with lack of information sharing between Copper and other systems. Honestly though, I think that was more on our end and shouldn't really be attributed to Copper because I think that was a lack of investment on our end to button up integrations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

An excellent product that had transformed the efficiency and sales tracking for our small business

Reviewed 8 months ago

We use it every day.

Pros

It helps us integrate sales efforts with contacts, keep track of sales and where opportunities and sales are in the cycle. Keep track of our orders in a way that is intuitively tied to our contact list and calendar reminders.

Cons

The project management is not so great once a sale has closed. There are some minor tech problems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

fully integrated with gsuite

Reviewed 4 years ago
Pros

When my work tools integrate into gsuite business tools. prosperworks works great out of the box

Cons

while this is a useful crm to get your sales team on quickly, there's a lot to be desired in terms of flexibility and managing your sales workflow. integrations outside of gsuite are also more difficult to come by

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Copper logo

Copper

PW is intuitive and logical. The right prompts and simple keystrokes to collect vital information ab

Reviewed 5 years ago

Better information collection and sales pipeline visibility for me means timely actions and more closed sales.

Pros

PW's integration with G-suite supercharges the Gmail experience. email tracking allows perfectly timed calls for clients and much much more.

Cons

PW is currently looking in to effective 2 way contact sync. I am currently paying another 3rd party supplier for this feature. it would improve my workflow if collecting details to "write up" in PW was not required.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Copper logo

Copper

Navigating Screens

Reviewed a year ago

Helping our Sales Department follow up on Sales Leads, in a timely manner with both new and old customers. Keeping up with actual Lead to Sale Ratios, Projected Sales Quotas, etc.

Pros

Customer Service, I am a technically challenged Gram of 3, who all can run rings around me in the technical department, that is, if it is pertaining to the games, photos, Social Media sites, etc. Copper Customer Service has been most helpful and understanding with me~learning to navigate pages!

Cons

The most aggravating thing I complain about is not being able to see or find my data after entering and not being able to actually see it has been done!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Copper

Awesome On The Guy Sales Tracker

Reviewed a year ago

It does what its suppose too, pretty convenient.

Pros

I like the mobile feature on my phone, being that I'm outside sales this has a ton of value.

Cons

Since this is a shared program between sales staff id like to see less duplicate contacts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Copper

Great product for sales management

Reviewed 8 months ago

It's a great sales tracker

Pros

Ability to monitor all my leads from opportunity meeting held untill I close the deal. In addition, I can sign the contract directly from copper due to the third party integration with pandadocs

Cons

My profile doesn't seem to show extensive reports. Eg I would like to be able to measure conversion from cold email to warm lead to deal won

Vendor response

Hi Mubanga, Thank you for your review. Your feedback has been shared with the Copper team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Copper

Sales Management

Reviewed 4 years ago

Copper has become a reliable tool to our sales team in lead generation, sales pipeline management and other related activities. The introduction of copper has indeed help me to track all activities related in the sales process.

Pros

Copper helps me to create calendar events and also set tasks on lead and opportunities created.

Cons

Data captured in copper cannot be accessed offline or without internet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Copper

Good Products for Small Business

Reviewed 5 years ago

Ability to manage my sales and fulfillment cycles.

Pros

I like the fact that it follows basics Salesforce knowledge. If your company is downgrading from salesforce or think you may upgrade to it it is a good product. The customer service was excellent. I was able to get live people to help me get started and they even took feedback on my experience to be better for other future users.

Cons

The reports could use some work. You can export out detail, but I thought better in-app reports should be available. Also, would love if they built out the capability to manage and execute on AND offline marketing campaigns. One less app to bring to the party would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Copper

Exceptional! I tried every major platform (plus a few minor ones) over a year and chose ProsperWorks

Reviewed 4 years ago

Most importantly, this platform has dramatically increased our ability to effectively and easily pursue sales leads longer and better than we were able to do previously. This has translated into more sales. Sales is what it's all about.

Pros

Most platforms are either too simplistic or WAY too complicated (think SalesForce). Prosperworks is lives in the Goldilocks zone of "just right". We are a medium size company that cannot afford a full time CRM engineer, so perhaps my decision would be different under these circumstances. But I have had nothing but a great experience with using ProsperWorks. Also, it's highly intuitive and the architecture is designed such that you do not have to click through things to get to other things. From nearly any point in the platform you can create entries or access the information you need. This saves a lot of time over the course of the day.

Cons

My complaints are small and business-specific. The issues I have are unique to our business model. The good thing is that the engineers at PW have been able to create customized programming and workarounds to solve most of our problems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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So far so good

Reviewed 5 years ago

Sales team is knowledgeable, and helpful.

Pros

Pipeline and reporting

Cons

Room for improvement with customization, for our construction business. Integrations are weak. We use xactimate and I would like to see more that just a calendar for scheduling. I would like to be able to schedule production with Prosperworks. I am manually working a schedule for the production staff.