Salesforce Sales Cloud vs HubSpot CRM Comparison

It has many features, Einstein is funny and It now comes with three months of G Suite by Google Cloud at no cost.

I like Hubspot crm better because of the whole knowledge center behind and integrated solutions they have.

I like all of the integrations that link with Salesforce such as Slack, Trello, and much more. It's pretty easy to set these up.

All of the internal features. It has a steep learning curve when compared to the Hubspot CRM or another competitor.

I love salesforce contact management user interface. It's very simple to use and the layout makes perfect sense. It's now integrated with so many external resources so it's simple yo find and enter new leads and contact all within the system.

The email tracking is still not as easy or neat as I've seen in CRM tools like HubSpot or Sugar CRM but. Integration is not as easier either many features require someone who is very technical

It is a great tool to track and analyze all sales and marketing data. It has plenty of customization and integrations available.

SFDC has a mind of its own, you need to know what you are doing if you are an administrator, however that doesn't mean you can't learn. Currently, not all functionality is available in Lightnighting (we use lightning and I keep being sent back to classic to fix some stuff).

We spent months looking at tons of different CRMs and platforms, and previously tried other CRM solutions like HubSpot, but we eventually had to switch to Salesforce

Salesforce should cut down its pricing for customers

It's the leader, been doing it as long as almost anyone--and being the most popular platform means it has a nice ecosystem of support content.

It requires the commnity of support and content that it has created. Too expensive in additional training and contractor costs to keep it an org value--if you have SF it's worth investing to get it fully workable--I would never onboard salesforce brand new at any company.

My company is completely deep into the Salesforce ecosystem so we have to use SFDC. It works well but I much prefer HubSpot CRM. The Lightnining mode is better than the old mode.

Marketo doesn't work as well as I'd like with Salesforce. I wish that once we connected one integration we all could see it. Instead you have to be the user that installed the integration. Its a pain.

Basically, I was betting on the rich functionality, but couldn't even get to it

It's extremely hard to figure out initially They immediately start spam-calling you after you signup, though they don't offer any useful materials, just want to learn more about you and put a value on the lead

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how easy it is to find information about opportunities etc, all on one page. hubspot is not as easy to see everything in one view.

no automation, functionality for sales reps, hubspot does much better in this area. not as customizable as hubspot either.

Lightning UX is more user friendly than the classic version. All of the integrations are priceless and lead to a great workflow for your sales organization.

It is highly dependent on how your sales org sets it up and how they set it up is a make it or break it. You have to put a lot of resources to make it seamless for your sales org.

The customer support is fantastic. The capabilities of this software from a marketing and CRM standpoint are the absolute best in class. The only software we have worked with that even gets close is Hubspot but even they cant do everything Salesforce can.

The only negative I can say about this software is that it knows its the best so they charge the most. There are different levels and ad ons that can really begin to rack up costs quickly. However, it is well worth the price. If you're in the market for a software that can solve all your problems do not be afraid to cough up the extra money for sales force and make sure to pay for the marketing side.

SalesForce is the industry leader and has found the things that clients need and like. It is easy to use with a great interface. This CRM works as advertised and customer support is responsive.

The main issue with this CRM is its price tag. Sales Force is pricey and that outweighs in my opinion its benefits. There are a lot of CRMs to choose from now that function just as well. If you are a small business this CRM is not for you. There are other more affordable options that give you the same functionality.

I enjoy Salesforce because it creates a vibrant user community. Salesforce cease to impress with their leading innovation.

Several CRM companies have exceeded Salesforces CRM features since Salesforce made its transition from a CRM company to a platform company.

I like the features best, and the fact that it is industry go to for CRM capabilities.

I do not enjoy the GUI compared to HubSpot, and the resources lack HubSpot's knowledge base.

Salesforce lets you do anything. When you're working with a CRM like this, its easy to create a detailed and very real data point about each and every one of your clients. Salesforce allows me to link to my Hubspot account, and it works with a number of other CRM and marketing tools. The flexibility of this tool is virtually limitless. You get what you pay for, and salesforce is well worth it.

This software is TRULY robust, and with this robustness can come a very STEEP learning curve. Sometime I have to work closely with developers to troubleshoot some issues I'm having. I wish it were a little more intuitive and "plug and play". But this doesn't take away enough from the value of this tool, that it makes it not worth getting... get this software.

It's highly customizable but that is also it's downfall for companies that do not have an internal development team.

It's highly customizable but that is also it's downfall for companies that do not have an internal development team.

ease of use and can access anywhere (laptop or app)

times out too quickly and integration with HubSpot could be better

Obviously, Salesforce is the behemoth in the industry for a reason. Its functionality is second-to-none. It does it all! If your organization needs a solid CRM, this is the one... If your organization has a specialized need or something cheaper - Hubspot / Pipedrive, (and lots of others) are good to look into.

Honestly - I wasn't a major fan of the UI. But maybe that's just me. Maybe I'm a UI snob, or maybe I have bad taste, cause they're obviously doing something right!

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We were able to load as many leads as we could without any limitations

It was not user friendly for my salesteam. I liked hubspot better.

Helps maintain account and lead level data connected (hyperlinked) Easy storage of every information at all stages of the sales funnel Intuitive reporting and dashboard

High price Complicated implementation Customer support is not as great as HubSpot

It's very extensive and can do a lot of great things to help people organize their sales organizations. Salesforce, because they are the big giant CRM, will integrate with everyone.

Too complicated, expensive, not easy to use, UI is clunky and looks like it's stuck in the 1990's. Because of this complicated software, it makes it hard to get out of it once you are into the tool. If you want simplify things go with a simpler CRM for much cheaper - like HubSpot.

Sales force is very easy to teach to our agents, even some of the older ones.

As with any crm, agent do need to be taught, with this crm it is easier.

CRM is very smooth & User Friendly and don't lag it also allows you to get insights from varied, real-time customer data.

To buy salesforce CRM is too expensive as compared to other CRM reason behind is too secure

User interface - easy to use, colors, tabs, reports.

No Salesforce connection. If somehow, Salesforce and HubSpot could be connected, we'll have a super sales tool :).

Lead Management - 360 view. Good visibility of what campaigns are working or not. Sales Pro is a great addition for consistent follow up.

Integration with Salesforce which we use for sales process.

Managing high-volume sales pipeline is much simpler than salesforce.

CRM lead management can feel clunky to navigate.

I love its freemium plans. It allows users to get value from the product before paying

Unfortunately not all sales professionals in the market are familiar with Hubspot as they are with SalesForce

Email tracking is fluent, the collaboration between our marketing and sales departments work really smoothly on Hubspot.

I find Hubspot lacking a lot of key features for a sales department, the whole structure of contacts and companies is obviously directed to marketing departments instead of sales departments. I'm used to salesforce, and without a doubt would always pick salesforce over Hubspot due to the whole structure of information, accounts, contacts, lead funnels, pipes.. everything regarding the use of the tool strictly from a sales rep's or sales exec's point of view.

Free version is great. Excellent customer service and sales team. Very helpful in resolving issues and answering question. Worlds easier than Salesforce.

Importing data is a little tedious but not too bad. I also didn’t love connecting my inbox to Hubspot - felt invasive.

Easily the best integration about HubSpot as a CRM is its automatic contact creation and email tracking. As a CRM, it gets the job done and does have standard reporting and dashboards available for tracking. As a sales lead tool, it also provides the ability to track deals through the pipeline easily. Overall, it's a strong CRM offering for the price.

Data parsing is not quite as granular as some competitive products, particularly Salesforce, but this isn't problematic unless your organization specifically needs high levels of data breakdowns on sales.