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Salesforce Sales Cloud vs HubSpot CRM Comparison

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Overview

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

9.5K

6.1K

1.4K

259

154

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

3.5K

5

4

3

2

1

2.1K

1.1K

194

40

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Pros

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.
It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.
Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.
Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.
There have been multiple times where we lost data and data was unretrievable.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features206
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automatic Call Distribution
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Subcontractor Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Transaction Management
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Workflow Management
  • XML / RSS
  • Total features95
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automatic Call Distribution
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Subcontractor Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Transaction Management
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations1314
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations1178
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

TL
AvatarImg

Tadej L.

Marketing and Advertising, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Great software for crm

Reviewed 5 years ago

Crm and information you get out of it

Pros

It has many features, Einstein is funny and It now comes with three months of G Suite by Google Cloud at no cost.

Cons

I like Hubspot crm better because of the whole knowledge center behind and integrated solutions they have.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

An interesting CRM with a huge set of features.

Reviewed 4 years ago

Organizing clients and communication with them.

Pros

I like all of the integrations that link with Salesforce such as Slack, Trello, and much more. It's pretty easy to set these up.

Cons

All of the internal features. It has a steep learning curve when compared to the Hubspot CRM or another competitor.

AvatarImg
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Andrew L.

Verified reviewer

Outsourcing/Offshoring, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce is the pioneer but I feel there's better out there now for less

Reviewed 2 years ago

Overall, I think it's still one of the best CRM tools out there and if you require complex integration with other sources of data it may be your best bet

Pros

I love salesforce contact management user interface. It's very simple to use and the layout makes perfect sense. It's now integrated with so many external resources so it's simple yo find and enter new leads and contact all within the system.

Cons

The email tracking is still not as easy or neat as I've seen in CRM tools like HubSpot or Sugar CRM but. Integration is not as easier either many features require someone who is very technical

AS
AvatarImg

Arlene S.

Security and Investigations, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Industry Standard

Reviewed 3 years ago

I have tried other tools, including Hubspot to use as a CRM and nothing compares to the functionality and reporting you receive from SFDC.

Pros

It is a great tool to track and analyze all sales and marketing data. It has plenty of customization and integrations available.

Cons

SFDC has a mind of its own, you need to know what you are doing if you are an administrator, however that doesn't mean you can't learn. Currently, not all functionality is available in Lightnighting (we use lightning and I keep being sent back to classic to fix some stuff).

AC
AvatarImg

Allyssa C.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Expensive CRM that we have to use

Reviewed 4 years ago
Pros

My company is completely deep into the Salesforce ecosystem so we have to use SFDC. It works well but I much prefer HubSpot CRM. The Lightnining mode is better than the old mode.

Cons

Marketo doesn't work as well as I'd like with Salesforce. I wish that once we connected one integration we all could see it. Instead you have to be the user that installed the integration. Its a pain.

AvatarImg
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Maxim L.

Verified reviewer

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce is terrible for small teams

Reviewed 3 years ago

We were considering a CRM for our project and gave Salesforce a try. I really hope I won't need to interact with this product again, it's terrible. Went ahead with HubSpot and it's OK so far

Pros

Basically, I was betting on the rich functionality, but couldn't even get to it

Cons

It's extremely hard to figure out initially They immediately start spam-calling you after you signup, though they don't offer any useful materials, just want to learn more about you and put a value on the lead

HH
AvatarImg

Heather H.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Good software that could be much better with a few tweaks and additions.

Reviewed 5 years ago
Pros

how easy it is to find information about opportunities etc, all on one page. hubspot is not as easy to see everything in one view.

Cons

no automation, functionality for sales reps, hubspot does much better in this area. not as customizable as hubspot either.

DD
AvatarImg

Danielle D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Great Integration with HubSpot

Reviewed 6 years ago

If you're looking for a CRM to integrate seamlessly with HubSpot, this is it. It's easy to use and with lead scoring, only the leads marketing wants to go to RSM's make it into their calling queue.

Pros

No pros were added to this review

Cons

No cons were added to this review

RB
AvatarImg

Robert B.

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Pricy but worth it

Reviewed 3 years ago

Absolutely fantastic. I wish it was a little less expensive but at the end of the day you get what you pay for. Far superior to the other platforms in the CMS and marketing software industry.

Pros

The customer support is fantastic. The capabilities of this software from a marketing and CRM standpoint are the absolute best in class. The only software we have worked with that even gets close is Hubspot but even they cant do everything Salesforce can.

Cons

The only negative I can say about this software is that it knows its the best so they charge the most. There are different levels and ad ons that can really begin to rack up costs quickly. However, it is well worth the price. If you're in the market for a software that can solve all your problems do not be afraid to cough up the extra money for sales force and make sure to pay for the marketing side.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce is the gold standard, but shop around

Reviewed 2 years ago

Salesforce is the gold standard which is honestly just sad. It isn't an innovative product and I hope Hubspot overtakes their market. With that being said, it is the best in an overly saturated market with too many CRM players/

Pros

Lightning UX is more user friendly than the classic version. All of the integrations are priceless and lead to a great workflow for your sales organization.

Cons

It is highly dependent on how your sales org sets it up and how they set it up is a make it or break it. You have to put a lot of resources to make it seamless for your sales org.

CT
AvatarImg

Chad T.

Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

My experience with a Salesforce has been simple and rewarding.

Reviewed 5 years ago
Pros

I enjoy Salesforce because it creates a vibrant user community. Salesforce cease to impress with their leading innovation.

Cons

Several CRM companies have exceeded Salesforces CRM features since Salesforce made its transition from a CRM company to a platform company.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Media Production,

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Customizable, flexible, the sky is the limit with using this software

Reviewed 5 years ago

A flexible tool to manage my accounts and clients in a robust way. I can grow into the software as my company grows as well.

Pros

Salesforce lets you do anything. When you're working with a CRM like this, its easy to create a detailed and very real data point about each and every one of your clients. Salesforce allows me to link to my Hubspot account, and it works with a number of other CRM and marketing tools. The flexibility of this tool is virtually limitless. You get what you pay for, and salesforce is well worth it.

Cons

This software is TRULY robust, and with this robustness can come a very STEEP learning curve. Sometime I have to work closely with developers to troubleshoot some issues I'm having. I wish it were a little more intuitive and "plug and play". But this doesn't take away enough from the value of this tool, that it makes it not worth getting... get this software.

JD
AvatarImg

Jeremy D.

Construction, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Great CRM but pricey

Reviewed 3 years ago

We were looking for a CRM to help with our sales process and outbound sales activity. We tried 5 CRMs and Sales Force was one of them. We ended up going with HubSpot since it had the best value and had all the features we needed.

Pros

SalesForce is the industry leader and has found the things that clients need and like. It is easy to use with a great interface. This CRM works as advertised and customer support is responsive.

Cons

The main issue with this CRM is its price tag. Sales Force is pricey and that outweighs in my opinion its benefits. There are a lot of CRMs to choose from now that function just as well. If you are a small business this CRM is not for you. There are other more affordable options that give you the same functionality.

NS
AvatarImg

Nick S.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Nightmare for small businesses

Reviewed 6 years ago

We tried to use salesforce in our agency but it was far too clunky for a more basic SMB use case. It was as waste of $ and then we cancelled. We're now using the HubSpot CRM very very successfully and recommend checking that option out if you're an SMB.

Pros

It's highly customizable but that is also it's downfall for companies that do not have an internal development team.

Cons

It's highly customizable but that is also it's downfall for companies that do not have an internal development team.

NK
AvatarImg

Nick K.

Computer & Network Security, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce

Reviewed 2 years ago
Pros

ease of use and can access anywhere (laptop or app)

Cons

times out too quickly and integration with HubSpot could be better

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Jordan R.

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

CRM that does it all

Reviewed 3 years ago

Overall, I have no qualms with Salesforce. Works great, integrates with pretty much everything, and has set itself apart. Great tool!

Pros

Obviously, Salesforce is the behemoth in the industry for a reason. Its functionality is second-to-none. It does it all! If your organization needs a solid CRM, this is the one... If your organization has a specialized need or something cheaper - Hubspot / Pipedrive, (and lots of others) are good to look into.

Cons

Honestly - I wasn't a major fan of the UI. But maybe that's just me. Maybe I'm a UI snob, or maybe I have bad taste, cause they're obviously doing something right!

EE
AvatarImg

Elaheh E.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

You need this.

Reviewed 6 years ago

Started off a bit rocky and went with another CRM... that didn't last long. The integration was iffy and portal wasn't user friendly. So, we switched to Salesforce. THE BEST. Works with Hubspot, is user friendly, can be accessed in so many different ways (mobile, desktop, email, etc.) Worth the investment

Pros

No pros were added to this review

Cons

No cons were added to this review

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Barbara H.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Salesforce Sales Cloud

sales force

Reviewed 4 years ago

It was not the best experience, I would not recommend it for small companies

Pros

We were able to load as many leads as we could without any limitations

Cons

It was not user friendly for my salesteam. I liked hubspot better.

AR
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Anonymous Reviewer

Verified reviewer

Computer Networking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Sales Cloud

All your sales and marketing needs under one umbrella

Reviewed 7 months ago

Brought in a lot of clarity in forecasting sales and lead volumes Made data storing organized. It is our one-stop-shop for all sales and marketing-related information

Pros

Helps maintain account and lead level data connected (hyperlinked) Easy storage of every information at all stages of the sales funnel Intuitive reporting and dashboard

Cons

High price Complicated implementation Customer support is not as great as HubSpot

CE
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Cameron E.

Computer Software, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Salesforce Sales Cloud

Way too much stuff and too complicated

Reviewed 5 years ago

Not many - it brings me headaches having to work with this software when the sales team uses it and I'm having to integrate with it while I do marketing.

Pros

It's very extensive and can do a lot of great things to help people organize their sales organizations. Salesforce, because they are the big giant CRM, will integrate with everyone.

Cons

Too complicated, expensive, not easy to use, UI is clunky and looks like it's stuck in the 1990's. Because of this complicated software, it makes it hard to get out of it once you are into the tool. If you want simplify things go with a simpler CRM for much cheaper - like HubSpot.

dk
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david k.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Sales Cloud

easy crm

Reviewed 4 years ago
Pros

Sales force is very easy to teach to our agents, even some of the older ones.

Cons

As with any crm, agent do need to be taught, with this crm it is easier.

SB
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Sagar B.

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Sales Cloud

Best CRM Software in the market

Reviewed 3 years ago

Best CRM i have ever come acrossed. It used for email management, Lead Scoring, maintaining data. So far i have been using this for alomost 2year and proudly say that best in the market. Top fotune 500 companies are using this CRM go for it.

Pros

CRM is very smooth & User Friendly and don't lag it also allows you to get insights from varied, real-time customer data.

Cons

To buy salesforce CRM is too expensive as compared to other CRM reason behind is too secure

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Codrut N.

Verified reviewer

Writing and Editing, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Salesforce Sales Cloud

An excellent product for large companies — at least until they need quick assistance...

Reviewed 3 years ago
Pros

Salesforce allows the customer to ease the creation and customization of widgets and components — and there is a very rich collection to use from, automate complex tasks that would be time-consuming and quite tedious otherwise, as well as to streamline the process of passing the feedback from customers to the support teams and, from there, to those in charge of implementation and design. Sometimes solutions might not be straightforward and easy to set up, but Salesforce comes with thousands of pieces of code tailored for solving most problems one could think of.

Cons

Since I only got to enjoy a demo and that was very close to perfection, many complain about the quality of the support provided by Salesforce to its customers, including those who pay large sums for premium support. Because there are over 10,000 components involved, getting started with Salesforce can be quite tricky and requires a lot of time. The price could be a problem too, especially for smaller companies. Some alternatives worth checking out include Zoho CRM, Freshales, Insightly, HubSpot CRM, and so on.

AR
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Anonymous Reviewer

Verified reviewer

Government Administration, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Sales Cloud

Experience CRM Software But with more features

Reviewed 4 years ago

We used this software to streamline the process which has made our day to day operations very easy and e efficient. We are able to integrate the application with Java and other reporting software like Power BI and Tableau

Pros

It is a great CRM software which great feature and has the ability to customize, easy to automate, easy to assign the security, easy to integrate with the third-party application.

Cons

It is very expensive compared to other CRM Softwares, building maintaining and using a CRM can be even more expensive

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Sales Cloud

One of the powerful CRM ever

Reviewed 4 years ago

I am using this CRM for more than three years and found that creating a campaign , tracking each and every accounts and contacts are very easy and very effective with this platform. I can see the overall and complete picture in it. I can say this is one of the powerful CRM I have ever seen.

Pros

I like almost everything about Salesforce. Salesforce user interface is amazing, it is very easy to use, effective, fast, reliable and secure. I am using it for more than 3 years and found no issue till date. Salesforce mobile app is amazing and very easy to use too. I like the way we can maintain our database, create the campaign and track each and every account in this amazing CRM. Salesforce dashboards have amazing features and give a proper view of what an organization wants.

Cons

There is one thing that I like least about this CRM is that this CRM is a little bit expensive compared to other CRM but I think it is worth to spend on this platform.

IC
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Ioana Camelia T.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot CRM

HubSpot

Reviewed 10 months ago
Pros

User interface - easy to use, colors, tabs, reports.

Cons

No Salesforce connection. If somehow, Salesforce and HubSpot could be connected, we'll have a super sales tool :).

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William W.

Verified reviewer

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot CRM

The perfect alternative to Salesforce for growing businesses

Reviewed 9 months ago
Pros

Managing high-volume sales pipeline is much simpler than salesforce.

Cons

CRM lead management can feel clunky to navigate.

GG
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Gustavo G.

Venture Capital & Private Equity, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot CRM

Great product if you want to have a robust tool that can grow with you

Reviewed a year ago
Pros

I love its freemium plans. It allows users to get value from the product before paying

Cons

Unfortunately not all sales professionals in the market are familiar with Hubspot as they are with SalesForce

AR
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Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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HubSpot CRM

HubSpot for sales isn't ideal, but it works

Reviewed 3 years ago

The overall experience using Hubspot is alright, once you get past the (painful) learning period. It's really comfortable how smooth it is to collaborate with our marketing department, and I think the whole lead generation team in our company is quite happy with the platform. I personally, from the point of view of a salesperson, would prefer a salesforce type of solution over this, but I manage with it.

Pros

Email tracking is fluent, the collaboration between our marketing and sales departments work really smoothly on Hubspot.

Cons

I find Hubspot lacking a lot of key features for a sales department, the whole structure of contacts and companies is obviously directed to marketing departments instead of sales departments. I'm used to salesforce, and without a doubt would always pick salesforce over Hubspot due to the whole structure of information, accounts, contacts, lead funnels, pipes.. everything regarding the use of the tool strictly from a sales rep's or sales exec's point of view.

AM
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Allison M.

1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot CRM

HubSpot - a helpful, user friendly CRM

Reviewed 4 years ago

Overall- I would recommend!

Pros

Free version is great. Excellent customer service and sales team. Very helpful in resolving issues and answering question. Worlds easier than Salesforce.

Cons

Importing data is a little tedious but not too bad. I also didn’t love connecting my inbox to Hubspot - felt invasive.

CF
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Charli F.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use