Scorebuddy vs Zendesk QA

SolarWinds Service Desk

Playvox

Cognigy.AI

charles

Stonly

MaestroQA

Compare Scorebuddy and Zendesk QA based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.

Activity Dashboard

Agent Interface

Alerts/Escalation

Alerts/Notifications

Audit Management

Call Center Management

Call Monitoring

Collaboration Tools

Compliance Management

Computer Telephony Integration

Corrective and Preventive Actions (CAPA)

Customer Experience Management

Customer Surveys

Dashboard

Defect Tracking

Employee Coaching Tools

Interaction Tracking

Leaderboards

Monitoring

Multi-Channel Communication

Multiple Scoring Models

Quality Management

Real-Time Updates

Reporting/Analytics

Sentiment Analysis

Supplier Quality Control

Surveys & Feedback

Third-Party Integrations

Training Management

Scorebuddy

Android

Linux

Web-based

Windows

Customer Care Quality Specialist

On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.

I very much like the fact that with the help of the Zendesk integration we can achieve a comprehensive and comprehensible evaluation of the interactions of our agents.

Technical and Product Support Manager

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings.

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

customer service

I like that you can log in and view your scores and updates for your company. I also like that it is easy to access.

Director - Sales and Loyalty Center 

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

Head of Operations

Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process.

Head of Customer Support

I was able to customize our quality requirements with the help of Scorebuddy.

It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.

The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.

The reply time of the support employees was really great so far.

Quality Assurance Analyst

Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system.

CX Quality Assurance Manager

No integration with our CSM, though they offer integration with other systems.

Quality Lead

The software is very intuitive and easy to use.

Quality Assurance Coach

No need to recreate templates or sheets for new months or Agents. Can be used on a tablet for side by side coaching.

Scorebuddy screenshot: Survey Report. The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use.

Scorebuddy screenshot: Success Rate Scorecard. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical.

Scorebuddy screenshot: Overall Summary Trend. Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target.

Scorebuddy screenshot: Compliance. Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards.

Scorebuddy screenshot: Integrations. Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment.

Scorebuddy screenshot: Non-numeric Scorecard. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

MaestroQA is a QA software with built-in quality analysis and agent coaching tools designed to help call centers improve customer experience.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.


AI/Machine Learning

Call Recording

Feedback Management

KPI Monitoring

Process/Workflow Automation

Reporting & Statistics

Zendesk QA

Management Consultant Lead

I have not had to use it it in a manner so as to have a bad experience with the software.

Marketer

Friendly and clean UI with everything that we need in one place. Their customer support is just awesome - very responsive.

Quality Assurance Specialist 

We are quickly able to confirm who is excelling in certain areas versus who needs improvement. Getting notified via slack immediately when reps respond is really nice as well.

Customer Success Champion

I love the ease of use for organizing and reviewing conversations.

Merchant Support Specialist

Also, it is comfortable to have the results and feedback displayed in various ways, whether in a table or grid view, it is a really thoughtful feature to be included for everyone.

Escalations Specialist

Filtering reports can be quite bothersome if there are a lot of agents to search from since the interface gets quite slow.

Head of Customer Experience

For someone who starts with a conversation QA it is hard to decide where to begin and how to set-up everything.

Training and Quality Specialist

I haven't found anything I don't like about it so far.

Scorebuddy vs Zendesk QA Comparison (2026)

Scorebuddy

Zendesk QA

Overview

Video & Screenshots

Pricing

User reviews

Key features

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