Scorebuddy Pricing, Features, Reviews & Comparison of Alternatives

Scorebuddy

QA Software for scoring (Calls/email/chat/social)

4.53/5 (36 reviews)

Scorebuddy overview

Scorebuddy is quality monitoring solution for scoring customer service calls, emails and web chat. Scorebuddy is a dedicated, stand-alone staff scoring system hosted in the cloud, delivered over the web which requires no integration.

With the tool you can design and build your own scorecards, collect results, share, collaborate and review with staff. Scorebuddy is designed to replace spread sheets and static scoring systems. Scorebuddy saves time, and increases accuracy, team leaders and agents love it.

Our clients say; "Scorebuddy has a made a real difference. The simplicity of its design means that the whole team have been able to "hit the ground running" in terms of setting up scorecards and scoring. As and when amendments are needed to scorecards. this is quick and easy, meaning that as business processes change, we can respond immediately."

Scorebuddy can be used for any customer service channel; phonecalls, emails, social media, whitemail, etc. Some of our clients use Scorebuddy in their retail stores scoring customer service interactions at tills on a tablet, other clients use Scorebuddy for onsite auditing.

Scorebuddy can show that quality checks are carried out across the business, this is a very beneficial aspect to heavily regulated industries where compliance and accountability are priorities.

Pricing

Starting from
£99/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
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Scorebuddy reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.6
  4.8
Wendy Wales

Its so easy to use

Used daily for 2+ years
Reviewed 2019-10-24
Review Source: Capterra

Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple.

Pros
Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system

Cons
The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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afra mohamed

Good

Used daily for 2+ years
Reviewed 2018-10-19
Review Source: Capterra

Great

Pros
Everything was good how ever colours could be more vibrant

Cons
Most things were good to other then the speed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ivan Stankov

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Used daily for 6-12 months
Reviewed 2018-08-29
Review Source: Capterra

Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.

Pros
Excellent matrix, nothing much to add coming from a psychology post-graduate.

Cons
Some of the requested reports are coming out with a slight delay in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kirby Brown

Well-Organized Site for Quality Monitoring

Used weekly for less than 6 months
Reviewed 2019-07-14
Review Source: Capterra

Our office recently introduced Score Buddy to replace our previous quality monitoring program, Blue Pumpkin. Score Buddy is much more user-friendly and is especially perfect for visual-oriented professionals. Information is presented on graphs and in colors, making data easy to understand. It allows you to track progress, work toward incentives, and set team goals. The scoring system is well-organized, allowing comments and attachments. Our previous system was outdated and hard to navigate, so people rarely viewed their evaluations. Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

Pros
-Clean interface with graphs that put data into digestible form -The scorecard streamlines main points but also expands to see more detail -Able to attach files and leave comments -Easy to track individual progress and engage with team members/co-workers -Web-access allows viewing at the office, home, or on the go

Cons
-Bit of learning curve with accessing evaluations -Some features are hidden at first

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Clare Worley

Excellent throughout

Used weekly for 2+ years
Reviewed 2018-02-23
Review Source: Capterra

Saved so much time and effort and excruciating clicking of buttons and cells in other products.

Pros
Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change.

Cons
The basic module was still far, far superior to what we had before!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Scorebuddy pricing

Starting from
£99/month
Pricing options
Free trial
Open source
Subscription

Scorebuddy features

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Additional information for Scorebuddy

Key features of Scorebuddy

  • Quality Scorecard Designer
  • Root-Cause Analysis
  • Quality Scorecard Builder
  • Multi-channel Monitoring
  • Customer Service Monitoring
  • Customizable Scorecards
  • Performance Scoring
  • Customizable Reports
  • Scoring Calibration
  • Quality Score Reports
  • Agent Dashboard
  • Supervisor Dashboard
  • Quality Score Analytics
  • Self-Scoring
View All Features

Benefits

Improve staff performance.
Saves time scoring and reporting.
All scores in one place with easy reporting and analytics.
Focus training & coaching on what matters.
Increase employee engagement.
Increase customer satisfaction.
Reduce customer churn.
Carry out root cause analysis.