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Scorebuddy Pricing, Features, Reviews and Alternatives
Scorebuddy FAQs
Scorebuddy product overview
What is Scorebuddy?
Scorebuddy is the only All-in-One Contact Center Quality Management platform for scoring, reporting and automatically analyzing customer interactions; flexible scorecards, integrated surveys, rich dashboards, AI text analytics as well as Learning & Development solutions, integrated in one platform sold as bundles; or purchased as stand-alone solutions. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions are sold separately for organizations who have fewer agents or just getting started and as a comprehensive platform for Enterprise users. Take your quality management program to the next level. A 30 day free trial is available.
Key benefits of using Scorebuddy
Analyze customer interactions.
Increase CSAT / NPS.
Send integrated branded surveys to customers.
Save time scoring and reporting.
Assign courses through an integrated Learning & Development platform.
Increase employee engagement.
Reduce customer churn.
Determine root causes.
Typical customers
Platforms supported
Support options
Training options
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Scorebuddy
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Scorebuddy pricing information
Value for money
4.6
/5
43
Starting from
No pricing info
Pricing options
Value for money contenders
Scorebuddy features
Functionality
4.4
/5
43
Total features
29
7 categories
Most valued features by users
Functionality contenders
Scorebuddy users reviews
Overall Rating
4.5
/5
43
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.55/10
24
16
3
0
0
Overall rating contenders
Tarek A.
Outsourcing/Offshoring, 10,001+ employees
Used daily for 6-12 months
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The product is very useful for any call center category because of its magnificent service.
I can integrate the product with several products and that's because of its features.
It's not expensive but it's not inexpensive too, also it doesn't support all the languages.
Govindraj S.
Entertainment, 11-50 employees
Used daily for 1-2 years
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We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep [SENSITIVE CONTENT HIDDEN] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately.....
I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements.
I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance.
Mohamed E.
Food & Beverages, 10,001+ employees
Used daily for 1-2 years
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I enjoyed my usage of the product as it helped me to enhance my skills in handling customers.
It gives me a space to improve my performance and correct my interaction with customers to them satisfied.
The dashboard goes down sometimes when revising the calls.
Fotios K.
Computer Software, 201-500 employees
Used daily for less than 6 months
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I think that this is currently the best option for QA. It just allows for proper reporting and easy one on one sessions with agents.
It's the new best solution to QA. It has a lot of customization options.
I have used other rivals but this is one of the most "whole" all in one products.
Paul L.
Financial Services, 201-500 employees
Used daily for 6-12 months
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We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.
The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.
Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process
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