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Klaus

4.9
(19)

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Klaus Pricing, Features, Reviews and Alternatives

Klaus FAQs

Q. What type of pricing plans does Klaus offer?

Klaus has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Klaus?

Klaus has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Klaus support?

Klaus supports the following languages:
English, Portuguese


Q. Does Klaus offer an API?

Yes, Klaus has an API available for use.


Q. What other apps does Klaus integrate with?

Klaus integrates with the following applications:
Salesforce Service Cloud, Talkdesk, Aircall, Geckoboard, Drift, LiveAgent, Freshdesk, Help Scout, Okta, Slack, LiveChat, Gorgias, CallHippo, Kustomer, Helpshift, Dixa, Kayako, elevio, Assembled, Intercom, Zendesk Suite


Q. What level of support does Klaus offer?

Klaus offers the following support options:
Chat, Knowledge Base, FAQs/Forum

Klaus product overview

What is Klaus?

Klaus offers a A 360° approach to customer service quality improvement.

Key benefits of using Klaus

- Improved CSAT & efficiency metrics after the first month of usage.
- Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.
- Actionable metrics to track quality and identify issues as they arise.
- 90% time saved compared to doing reviews manually using spreadsheets.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum

Training options

Webinars
Live Online
In Person
Documentation
Videos

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Klaus pricing information

Value for money

4.8

/5

19

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Klaus features

Functionality

4.5

/5

19

Total features

25

2 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Multi-Channel Communication
Reporting & Statistics
Alerts/Escalation
Surveys & Feedback
Performance Metrics

Functionality contenders

Klaus users reviews

Overall Rating

4.9

/5

19

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.68/10
Rating distribution

5

4

3

2

1

17

2

0

0

0

Pros
Friendly and clean UI with everything that we need in one place. Their customer support is just awesome - very responsive.
One of kind product which just a pleasure to use. Definitely recommend for big customer support teams.
We are quickly able to confirm who is excelling in certain areas versus who needs improvement. Getting notified via slack immediately when reps respond is really nice as well.
Cons
I have not had to use it it in a manner so as to have a bad experience with the software.
For someone who starts with a conversation QA it is hard to decide where to begin and how to set-up everything.
I haven't found anything I don't like about it so far.

Overall rating contenders

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