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Silvertrac Software
5
197
4
70
3
10
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Security incident reporting and guard management solution.
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Silvertrac Software - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Silvertrac Software overview
What is Silvertrac Software?
Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.
Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.
Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.
Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.
Starting price
per month
Alternatives
with better value for money
Pros & Cons

Customer Support
Guard Management
Photo and Video Upload
Bugs and Issues
Silvertrac Software’s user interface
Silvertrac Software pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about Silvertrac Software?
Last two years has been getting worse we are thinking about switching because of the customer service.
Select to learn more
Who uses Silvertrac Software?
Based on 279 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Silvertrac Software's key features
Most critical features, based on insights from Silvertrac Software users:
All Silvertrac Software features
Features rating:
Silvertrac Software alternatives
Silvertrac Software pricing
Value for money rating:
Starting from
249
Per month
Flat Rate
User opinions about Silvertrac Software price and value
Value for money rating:
To see what individual users think of Silvertrac Software's price and value, check out the review snippets below.
David B.
Security guard
Joel C.
Manager
Silvertrac Software customer support
What do users say about Silvertrac Software customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Silvertrac Software customer support.
Widely noted by reviewers, Silvertrac's support team is highly responsive, often providing help within minutes of contact.
A significant portion of users appreciate being able to reach support easily via phone, email, chat, and even direct access to leadership.
Frequently reported by users, the support staff is knowledgeable, patient, and willing to walk customers through processes step by step.
Multiple users highlight the team's commitment to listening to feedback and quickly implementing solutions or improvements.
Support options
Training options
To see what individual users say about Silvertrac Software's customer support, check out the review snippets below.
“The flexibility to engage and inform our customers of our services, which has substantially increased our company's value to them.”
G. T.
Owner
“I use it daily and it works for my team and helps me review their work in a timely manner.”
Miranda M.
Site Supervisor
“Last two years has been getting worse we are thinking about switching because of the customer service.”
Walt B.
Owner
“It's like once the company was sold to a bigger corporation the customer no longer mattered as much.”

Joseph K.
Business Development/Operations Manager
Silvertrac Software FAQs
Q. Does Silvertrac Software support mobile devices?
Silvertrac Software supports the following devices:
Android, iPhone, iPad
Q. What level of support does Silvertrac Software offer?
Silvertrac Software offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk





