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Brivo Access Logo
Brivo Access
4.3
(46)

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Simply better security and smart space solutions

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Brivo Access Pricing, Features, Reviews and Alternatives

Brivo Access product overview

What is Brivo Access?

Brivo Access is a cloud-based access control and smart spaces technology that remains the global leader providing Saas-based solutions for commercial real estate, multifamily residential, and large distributed enterprises.

Key benefits of using Brivo Access

  • Maintenance responsibilities that traditionally fell on the IT department are off-loaded to the software vendor. That means security teams can focus on managing building security and facility management. With sophisticated tools, businesses can monitor security events, detect anomalies, and monitor activities with video across multiple properties. This keeps physical spaces, employees, and other assets safe.

  • Continuous upgrades to the software-as-a-service, eliminate the need for extra work and downtime that are necessary with conventional on-premise software. Brivo is constantly updating our software to ensure the applications are secure and adding new features and capabilities. For cyber-security, software vulnerabilities are identified and addressed immediately. This practice of continuously building cybersecurity and resilience into their solutions helps protect against evolving cyber threats.

  • Buying access control as a subscription has additional financial benefits. It eliminates the large up-front expenditure related to purchasing and expensive maintenance. Subscription services allow ongoing upgrades and improvements and provide access to robust, enterprise-ready software on a small business budget. Teams can use the total cost of ownership or ROI calculator to estimate the savings the unique property will create.

  • SaaS platforms can scale on-demand, whether to add more users or add more sites. Security software as a service allows businesses to be more nimble and scale faster to meet the demands for business growth. For enterprise companies, delivering scalable computing capacity and advanced services can give operators an edge over the competition as well.

  • On-premise software system updates can require enormous amounts of time, money, and staff resources. Enterprise businesses may require large or multisite upgrades. A system upgrade or integration could result in version discrepancies between sites and potential compatibility issues. The potential for problems is a drag on the business and can endanger not only future revenue but turn into more tangible costs in the immediate short-term.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Knowledge Base
    Phone Support
    Chat
    24/7 (Live rep)

    Training options

    In Person
    Live Online
    Webinars
    Videos
    Documentation

    Brivo Access features

    Functionality

    4.1

    /5

    46

    Total features

    57

    5 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third Party Integrations
    Reporting/Analytics
    API
    Customizable Reports
    Data Import/Export
    Real Time Data

    Functionality contenders

    Brivo Access users reviews

    Overall Rating

    4.3

    /5

    46

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.87/10
    Rating distribution

    5

    4

    3

    2

    1

    23

    15

    7

    1

    0

    Pros
    It was very easy to add and remove employees. The app provided a great solution for the end of physical keycards.
    I like how the software is straight forward and easy to use. It doesn't over complicate the process.
    Our overall experience has been good. It is easy to train new employees on the system.
    Cons
    Constant failure on the Boards, Tech Support is Horrible and Product Fails too much.
    There is no way to do this quickly anymore, and now instead of taking me 30 seconds to create rules it takes literally ten minutes... why was this changed. It made the whole process much worse.
    The blame gets shifted on the staff when it does. If there was a way to manage the issues that cause outages I would wear a brivo shirt to work everyday.

    Overall rating contenders

    RG
    AvatarImg

    Robert G.

    Security and Investigations, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Modern Access Control

    Reviewed a year ago

    We spend less time managing the Brivo system than products from our past and more time reaping the benefits of a cutting edge access control platform.

    Pros

    Brivo has documented processes and documentation on how they are constantly analizing threats and updating system to prevent a data breach. The user interface is very intuitive, even to a first-time-user.

    Cons

    Feature requests can take a little longer than we like but this is due to the scrutiny and testing involved in launching new features; I suppose this is actually a positive thing. The Brivo team is constantly developing the product and expanding capability in ways that keep it on to of the industry. There is a reason they are the number 1 target for their competition, they absolutely dominate market share in the cloud access space because they are the best product, not because they have the most aggressive marketing strategy.

    SK
    AvatarImg

    Spencer K.

    Information Technology and Services, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Good product, but two requests

    Reviewed 10 months ago

    The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization.

    Pros

    The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule.

    Cons

    My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that. An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement. Other than that, the system works very well.

    JA
    AvatarImg

    James A.

    Construction, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Almost Done

    Reviewed 10 months ago

    Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created.

    Pros

    As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up.

    Cons

    It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is.

    JN
    AvatarImg

    Jenny N.

    Commercial Real Estate, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Workplace Manager review

    Reviewed 4 months ago

    Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable.

    Pros

    Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc).

    Cons

    too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps.

    CS
    AvatarImg

    Cam S.

    Computer Software, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Notification Rules are Now Broken

    Reviewed a year ago

    The old UI was superior and more simple.

    Pros

    Everything is great about Brivo really. I just have the one complaint.

    Cons

    Ever since moving to access the notification rules are more cumbersome and time consuming to deal with. Previously, we were able to select from a list that was completely viewable and check off the ones that we wanted. Now we have to scroll through a list and individually select each rule, and then re-open the list again to select another. There is no way to do this quickly anymore, and now instead...

    Brivo Access FAQs

    Q. Who are the typical users of Brivo Access?

    Brivo Access has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Brivo Access support?

    Brivo Access supports the following languages:
    Dutch, English, French, Spanish, German

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    Q. Does Brivo Access support mobile devices?

    Brivo Access supports the following devices:
    Android, iPad, iPhone

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    Q. Does Brivo Access offer an API?

    Yes, Brivo Access has an API available for use.

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    Q. What level of support does Brivo Access offer?

    Brivo Access offers the following support options:
    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)

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