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Brivo Access
Simply better security and smart space solutions
Last updated: November 2023
Brivo Access has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does Brivo Access support?
Brivo Access supports the following languages:
Dutch, English, French, Spanish, German
Q. Does Brivo Access support mobile devices?
Brivo Access supports the following devices:
Android, iPad, iPhone
Q. Does Brivo Access offer an API?
Yes, Brivo Access has an API available for use.
Q. What level of support does Brivo Access offer?
Brivo Access offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)
Brivo Access is a cloud-based access control and smart spaces technology that remains the global leader providing Saas-based solutions for commercial real estate, multifamily residential, and large distributed enterprises.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
0.01
/user
Per year
Functionality
4.0
/5
49
Total features
48
5 categories
Functionality contenders
Overall Rating
4.3
/5
49
Positive reviews
82
%
25
15
7
1
1
Overall rating contenders
Erica G.
Religious Institutions, 11-50 employees
Used daily for 1-2 years
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I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy!
It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time.
I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing!
Gary B. R.
Real Estate, 11-50 employees
Used weekly for 6-12 months
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Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help!
When it worked, it was a great product.
Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.
James A.
Construction, 11-50 employees
Used daily for 2+ years
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Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created.
As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up.
It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is.
Spencer K.
Information Technology and Services, 501-1,000 employees
Used daily for 2+ years
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The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization.
The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule.
My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that. An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement. Other than that, the system works very well.
Jenny N.
Commercial Real Estate, 11-50 employees
Used daily for 2+ years
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Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable.
Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc).
too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps.