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Square Appointments vs PatientNOW Comparison

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Overview

Category Leaders

Square Appointments is the all-in-one point of sale for booking, payments, and team management. We handle the admin while...

Category Leaders

patientNOW is a hybrid integrated solution for practice management, patient engagement and electronic medical records (EMR)...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

97

25

16

0

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

50

39

24

7

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

It’s amazing to have your days in one place. Square sends out reminders and confirmations which is amazing.

DH

Daja H.

We liked that it tied into Square and we wanted to keep everything inside of unified platform. We also like clean layout.

RD

Robert D.

I have a wonderful time using square and I recommend it to everyone I know that’s in business.

TC

Tiffany C.

Pros

It been a good experience they do provide a lot of webinars and help if you ask for it. It has been easy to work with PatientNow and there are helpful when you do reach out.

LC

Louise C.

I like that customer service is very good, the trainers are excellent and the ease of creating notes and modifying templates is simple.

MP

Michelle P.

This system is great for a smaller business like mine or larger surgical practices like my husband's. The actual software is easy to use and easily learned by even new employees.

TB

Tonya B.

Cons

Square has no emergency procedures. I was just told Monday morning that the initial complaint was not entered correctly and no one has even looked at our issue yet.

sb

sarah b.

I hate having to login with my email and password over and over.

AM

Ashley M.

The calendar is not functional at all. There is no calendar in the app either (computer only) so our techs in the field cannot use it.

jk

jane k.

Cons

Sometimes they get to the end of all the questions and the submit button does not work. If I start a note on a patient and then do a procedure, often that note disappears and I have to start over.

MP

Michelle P.

Reporting overall is terrible. There are too many functions.

AV

Adriana V.

But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build.

SW

Sarah W.

  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features82
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Care Plan Management
  • Charting
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Historical Reporting
  • Inventory Management
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Mobile Signature Capture
  • Multi-Location
  • Multi-Physician
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Rate Management
  • Real Time Notifications
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • Routing
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Staff Management
  • Summary Reports
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Website Integration
  • eCommerce Management
  • Total features56
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Care Plan Management
  • Charting
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Historical Reporting
  • Inventory Management
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Mobile Signature Capture
  • Multi-Location
  • Multi-Physician
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Rate Management
  • Real Time Notifications
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • Routing
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Staff Management
  • Summary Reports
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Website Integration
  • eCommerce Management

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk