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PatientNow

Practice management solution for aesthetics clinics

Table of Contents

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PatientNow - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

PatientNow overview

What is PatientNow?

PatientNow is a comprehensive electronic medical records and practice management software solution designed for aesthetic medicine providers in settings such as med spas, plastic surgery practices, weight loss clinics, intravenous therapy centers, dermatology offices and wellness facilities. The platform reshapes clinical and administrative workflows to support patient engagement, operational coordination and business development in the aesthetics and wellness sector. With adoption by more than four thousand active locations worldwide and a high client retention rate, PatientNow handles millions of appointments and invoices every month.

The software suite delivers an integrated electronic medical records system that safeguards patient data through HIPAA compliant documentation and data encryption. Customizable templates accommodate a wide range of procedures and treatment plans. The practice management component centralizes appointment scheduling, task assignment, billing, invoicing and customizable reporting to streamline revenue tracking and operational analytics.

Patient engagement features include secure online intake forms, automated appointment and follow-up reminders via email and text, and a patient portal that enables access to medical records and payment processing. The photography module offers precise image capture, before and after comparison, background removal, drawing and notation tools, and procedure sequence templates to enhance visual tracking of treatment progress.

The platform supports a broad ecosystem of third-party integrations for digital marketing, reputation management, lead capture and social media coordination. Secure payment gateways facilitate efficient financial management. Role-based access control and regular audits reinforce data security and compliance with meaningful use standards. An open API framework enables connection to external applications, allowing practices to configure a tailored technology stack that meets evolving operational requirements.

Starting price

Alternatives

with better value for money

Pros & Cons

Patient Scheduling

Patient Communication

Data Reporting

Customer Support

Payment Processing

Patient Management

Do you work for PatientNow? Manage this product listing

PatientNow’s user interface

Ease of use rating:

3.9

(301)

PatientNow reviews

Overall rating

3.9

301

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.57/10

Rating distribution

134

Pros

“It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible.”

Louise C.

Patient Care Coordinator

“I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform.”

Louise C.

Patient Care Coordinator

“You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times”

Lia T.

Practice Manager

Cons

“The biggest drawback is that certain features can feel complicated to navigate, especially when setting up reports, templates, billing and invoicing patient payments, and custom settings.”

Louise C.

Patient Care Coordinator

“They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data.”

Nicole R.

Business Operations and Development

“Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods.”

Melodi B.

Operations Manager

Who uses PatientNow?

Based on 301 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Medical Practice

Health, Wellness and Fitness

Hospital & Health Care

Alternative Medicine

Use cases

Medical Spa

Electronic Medical Records

Medical Practice Management

Patient Management

Plastic Surgery

PatientNow's key features

Most critical features, based on insights from PatientNow users:

Inventory management

3.1

(14)

EMR/EHR

3.9

(12)

Practice management

4.3

(4)

Patient portal

3.5

(21)

All PatientNow features

Features rating:

3.8

(301)

Activity dashboard

4.0

(2)

Alerts/Notifications

3.9

(21)

API

3.0

(2)

Appointment management

4.1

(110)

Appointment scheduling

4.4

(29)

Audit trail

(0)

Automated scheduling

2.3

(3)

Availability indicator

(0)

Batch processing

(0)

Before & after pictures

3.8

(22)

Billing & invoicing

3.7

(31)

Booking management

5.0

(3)

Calendar management

3.4

(25)

Calendar sync

(0)

Cancellation tracking

(0)

Care plan management

(0)

Cash flow management

(0)

Charting

4.2

(66)

Claims management

2.3

(3)

Client management

3.7

(42)

Client portal

(0)

Clinical notes

(0)

Code & charge entry

(0)

Coding assistance

(0)

Communication management

5.0

(1)

Compliance tracking

(0)

Confirmations/Reminders

4.2

(14)

Consent forms

(0)

Credit card processing

3.5

(2)

Customer database

3.8

(12)

Customer mobile app

(0)

Customer surveys

(0)

Customizable branding

1.0

(1)

Customizable forms

4.0

(2)

Customizable reports

3.1

(8)

Customizable templates

4.5

(2)

Data import/export

(0)

Discount management

(0)

Documentation management

3.7

(3)

Document management

4.0

(3)

Document storage

(0)

Drag & drop

(0)

Drug reference database

(0)

EDI

(0)

EHR/EMR integration

(0)

Electronic faxes

(0)

Electronic payments

3.7

(12)

Electronic signature

5.0

(3)

Email marketing

5.0

(1)

Email reminders

(0)

EMR/EHR

3.9

(12)

E-Prescribing

4.5

(49)

Faculty/Staff management

2.0

(6)

File sharing

(0)

Financial management

(0)

For dermatologists

(0)

For healthcare

(0)

For medical spas

4.0

(64)

Forms management

(0)

For plastic surgery practices

(0)

Gift card management

1.0

(3)

HIPAA compliant

4.5

(114)

Historical reporting

(0)

ICD-10 compliance

(0)

Image management

(0)

Immunization & allergy tracking

5.0

(1)

Insurance management

(0)

Inventory management

3.1

(14)

Invoice management

(0)

Lab integration

(0)

Lab order management

(0)

Loyalty program

(0)

Marketing automation

2.7

(10)

Marketing management

(0)

Meaningful use certified

(0)

Medical billing

4.2

(11)

Medical coding

(0)

Medical history records

(0)

Medication history

(0)

Medication management

(0)

Messaging

3.0

(4)

Mobile access

(0)

Mobile alerts

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Location

3.3

(3)

Multi-Physician

(0)

No-Show tracking

(0)

Onboarding

(0)

Online booking

3.8

(4)

Patient communications

(0)

Patient education

(0)

Patient engagement

4.1

(14)

Patient Flow Management

3.5

(2)

Patient intake

4.2

(15)

Patient portal

3.5

(21)

Patient questionnaires

(0)

Patient records management

4.3

(73)

Patient scheduling

4.3

(41)

Payment collection

(0)

Payment processing

3.9

(74)

Performance metrics

(0)

Photo Management

(0)

Physician management

(0)

Physician scheduling

5.0

(3)

Point of sale (pos)

(0)

Practice management

4.3

(4)

Prescription management

(0)

Promotions management

3.3

(7)

Records management

4.6

(11)

Referral tracking

(0)

Reminders

4.4

(9)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Reputation management

5.0

(1)

Revenue management

3.0

(1)

Sales reports

3.7

(29)

Scheduling

4.4

(29)

Search/Filter

(0)

Self service portal

1.0

(1)

SMS messaging

3.0

(1)

SMS reminders

(0)

Social media integration

5.0

(1)

Task management

(0)

Telemedicine

(0)

Telemedicine integration

5.0

(1)

Template management

4.3

(3)

Third-Party integrations

1.0

(3)

Transaction history

4.2

(5)

Treatment packages

3.7

(22)

Treatment planning

(0)

Video conferencing

3.0

(1)

Wait list management

(0)

Website integration

(0)

PatientNow alternatives

PatientNow

3.9

(301)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.8

Features

3.8

Value for Money

3.7

Customer Support

4.0

Vagaro

4.7

(3.6K)

visit website

Starting from

23.99

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.6

AestheticsPro

4.4

(673)

visit website

Starting from

160

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.4

Customer Support

4.5

ModMed

4.5

(566)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.3

PatientNow pricing

Value for money rating:

3.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Med Spa & Wellness Solution Essentials

No pricing info

Features included:

Online Booking
Schedule
Automated Marketing
Reputation Manager
Social Media Integration
2 Way SMS
Electronic Medical Records
HIPAA-compliant
Telehealth
Lab Integration
e-Prescribing
Multi-Location
Patient Portal
Gift Cards
Memberships
Loyalty Programs
Photography
Inventory Management
Performance Management
Integrated Reports
Phone & Email Support
Learning Center & Tutorials

Plastics & Derm Solution Pro

No pricing info

Features included:

Integrated Reports
Insurance Billing
Lab Integration
Phone & Email Support
Learning Center & Tutorials
Prescription Management
Customer Loyalty
Photography

User opinions about PatientNow price and value

Value for money rating:

3.7

(301)

To see what individual users think of PatientNow's price and value, check out the review snippets below.

“It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible.”

Louise C.

Patient Care Coordinator

“I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform.”

Louise C.

Patient Care Coordinator

PatientNow integrations (13)

Integrations rated by users

We looked at 301 user reviews to identify which products are mentioned as PatientNow integrations and how users feel about them.

RxPhoto

Integration rating: 4.4 (9)

Clover

Integration rating: 4.8 (4)

“Used to process payments.”

Ion M.

Owner

Cherry

Integration rating: 4.3 (4)

Worldpay for Platforms

Integration rating: 5.0 (2)

Other top integrations

PatientNow customer support

What do users say about PatientNow customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of PatientNow customer support.

Widespread user sentiment highlights that PatientNow support is knowledgeable, friendly, and eager to resolve issues.

A significant portion of users report quick response times and minimal wait when contacting the support team.

Broad user base appreciates that if the first contact can't help, support staff escalate issues to someone who can.

A small group of reviewers report inconsistent responsiveness, with some experiencing long delays or difficulty reaching support.

Support options

Phone support

Email/help desk

Chat

Faqs/forum

Knowledge base

Training options

Webinars

In person

Documentation

Live online

Videos

To see what individual users say about PatientNow's customer support, check out the review snippets below.

“Overall, PatientNow is relatively easy to work with and when issues or complications arise the support is very effective and quick.”

Kelly B.

“A few bumps in the road, but team resolved them quickly.”

Darrell G.

Owner,Clinic Manager

“I know how to solve more problems on PatientNow than support does, and when I go to them with a big issue, no one know what to do so they say they'll call back with a solution and never do.”

Beck Y.

Marketing Ex. and Back Office Manager

“Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods.”

Melodi B.

Operations Manager