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PatientNOW

Patient engagement & electronic medical record (EMR) system

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PatientNOW Pricing, Features, Reviews and Alternatives

PatientNOW product overview

What is PatientNOW?

patientNOW is a hybrid integrated solution for practice management, patient engagement and electronic medical records (EMR) which is designed for aesthetic medical practices such as medical spas, plastic surgery and cosmetic dermatology to manage their business with automated paperless workflows.

Key benefits of using PatientNOW

• The automated follow-up system aims to reduce lost leads and increase conversion by reaching out to prospects.

• Branded, targeted messages can be generated automatically to maximize patient retention.

• A patient portal provides patients with access to their prescriptions and medical history from anywhere, and enables the signing of consent forms without patients needing to visit the office.

• With e-Prescribing, physicians can create electronic prescriptions for controlled substances, with drug allergy warnings to prevent allergy incidents.

• patientNOW’s point of sale (POS) system allows users to enter invoices, sell gift cards, scan products, create sales packages, track commissions, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum

Training options

Webinars
Live Online
In Person
Documentation

PatientNOW pricing information

Value for money

3.9

/5

126

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PatientNOW features

Functionality

3.6

/5

126
Total Features63 9 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Appointment Management
Appointment Scheduling
Reminders
Self Service Portal
Records Management
Scheduling

Functionality contenders

PatientNOW users reviews

Overall rating

3.9

/5

126

Positive reviews

70%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.18/10
Rating distribution

5

4

3

2

1

49

39

23

7

8

Pros
I think the ability to customize your MedSpa software is good. Dividing the revenue up to cost of product, commission to injector, and profit of the product/service is really important.

AR

Anonymous Reviewer

It been a good experience they do provide a lot of webinars and help if you ask for it. It has been easy to work with PatientNow and there are helpful when you do reach out.

LC

Louise C.

I like that customer service is very good, the trainers are excellent and the ease of creating notes and modifying templates is simple.

MP

Michelle P.

Cons
Sometimes they get to the end of all the questions and the submit button does not work. If I start a note on a patient and then do a procedure, often that note disappears and I have to start over.

MP

Michelle P.

Reporting overall is terrible. There are too many functions.

AV

Adriana V.

But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build.

SW

Sarah W.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Patient Now Review

Reviewed 3 years ago

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway...

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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All software has pros and cons

Reviewed 7 months ago

Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy.

Pros

We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

Cons

The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Patient Now Review

Reviewed 2 years ago

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Pros

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Cons

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Considering EMR system

Reviewed 3 months ago

It been a good experience they do provide a lot of webinars and help if you ask for it. It has been easy to work with PatientNow and there are helpful when you do reach out.

Pros

What I like about PatientNow is that it's an easy to use software and great features that can opt in for. Also, there is a new feature that I just recently tried was the CareCredit link directly in our software easy to use and it was quick and fast transactions VS logging into our CareCredit portal.

Cons

I feel at times that PatientNow can operate slow, we recently upgraded to the Icloud version to use some of their newer features that it provides. And in hopes that the software will be faster.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Patient Now Review

Reviewed 6 months ago

In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.

Pros

This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

Cons

The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

PatientNOW FAQs and common questions

PatientNOW has the following pricing plans:
Pricing model: Subscription


PatientNOW has the following typical customers:
Freelancers, Mid Size Business, Small Business


PatientNOW supports the following languages:
English


PatientNOW supports the following devices:
We do not have any information about what devices PatientNOW supports


No, PatientNOW does not have an API available.


PatientNOW integrates with the following applications:
Clover


PatientNOW offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum

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