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Square Appointments Logo

The all-in-one point of sale for booking, payments, and more

Last updated: January 2025

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Square Appointments - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Square Appointments?

Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is an integrated point of sale that comes with online scheduling and payment processing so that you can run your whole business from one place. It's a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. Square Appointments is now free for individuals, and really affordable for teams.

Simplify your day with our web-based appointment scheduling software and app. Take secure payments with no hidden fees through the Square Appointments POS system. Make connections that go beyond business as usual with customer profiles and transaction history. Empower your employees with team management tools in Square Appointments. Sell products to complement your services with retail and inventory features. Start booking with Square Appointments.

Benefits of using Square Appointments

Free online booking website
Let your customers find and book your services online 24/7 with an easy-to-use website that reflects your style. Choose the colors, layout, and pages that give the best first impression.

Automated email and text reminders
Send automatic appointment reminders to customers via SMS and/or email.

Google Calendar sync
Sync with your Google Calendar to automatically block personal events and avoid double bookings.

Cancellation policy and no-show fees
Create an enforceable fee policy for last-minute cancellations and no-shows.

Resource booking
Create resources—like rooms, stations, or chairs—and assign them to services that require them so they get booked when clients make their appointments.

Website integration
Let customers book directly from your website by adding the booking widget, compatible with sites powered by Squarespace, Wix, Wordpress, and more.

Square Assistant
Square Assistant is a smart, automated messaging tool that replies to your clients on your behalf to confirm, cancel or reschedule appointments, 24/7.

Multiple locations and multiple time zones
Sync your schedules across multiple business locations, even if your customers are in different time zones.

Multi-staff appointments and tip splitting
Let clients book multiple services with different service providers on your booking site, and streamline checkout with a single transaction and automatic tip splitting.

Processing time
Use windows of processing time to book additional appointments so you never miss an opportunity.

Contactless payments
Accept any kind of payment, including contactless and chip. All your sales are integrated in your POS.

Card on File
Keep a card on file to hold appointments, require prepayment for services, or charge cancellation fees.

Professional invoices
Send professional estimates and invoices with automatic customer reminders. Track those payments in real time.

Next-business-day, same-day, and instant transfers
Next-business-day transfers are free. Access your money the same day or instantly with just a 1.5% fee per transfer.

Plastic gift cards and eGift cards
Introduce your business to new customers through customizable plastic gift cards. Get eGift cards free to make shopping easy for your customers.

Data security (PCI) compliance
Square complies with all required PCI standards. The information that your customers submit is encrypted to our servers.

Key in payments
Key in credit and debit cards directly from an appointment using your phone or computer.

Discounts
Offer discounts for special events or special customers.

Customer profiles and notes
Build relationships with customers by keeping profiles on file. Never forget a birthday or a customer’s special preference thanks to easy-to-add notes.

Customer transaction history, texts and emails
Provide an exceptional customer service by seeing all customer communication and activity in one place with Square Messages.

Appointment and sales history
See what services and products your customers have purchased before so you can make recommendations for them in the future.

Custom marketing campaigns
Square Marketing lets you send custom email marketing campaigns to engage your customers. Additional fee

Customer loyalty program
Square Loyalty allows you to create a loyalty program to keep customers coming back. Additional fee

Individual employee accounts
Allow your employees to log in to view and manage their calendars themselves.

Unlimited sets of permissions
Assign different sets of permissions to different roles in your store. Allow a manager to issue refunds, for example.

Combined services and item checkout
Ring up a service and a product in the same transaction for easy checkout.

Square Online
Create a free, shoppable website in minutes with our intuitive website builder. Let customers shop entirely online or order online and pick up in store.

Starting from

29

Per month

Square Appointments's key features

GetApp's analysis of 29 verified user reviews collected between July 2021 and September 2024 identified Square Appointments' most critical features and how it performs according to users.

Confirmations/Reminders

Reviewers appreciate Square Appointments' confirmations and reminders capability. They find it saves time by automatically sending reminders to clients, reducing no-shows. Users report that reminders can be customized and sent via text or email, which clients appreciate. They say this capability helps them manage their schedules more efficiently. Some users mention the recent change to a paid service for confirmations and reminders, which they find inconvenient. Overall, they feel this aspect is valuable for maintaining client attendance. Of the 18 Square Appointments users who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.


Online Booking

Users report that Square Appointments' online booking feature is convenient and easy to use. They highlight that clients can book appointments anytime from various devices, which helps attract new clients. Reviewers indicate it reduces the need for phone calls and front desk staff involvement. They appreciate the integration with Google business profiles and the ease of use through links on social media. Some users mention a lack of route optimization for mobile businesses and desire more customization options for time slots. Of the 20 Square Appointments users who gave detailed accounts of their use of Online Booking, 90% rated this feature as important or highly important.


All Square Appointments features

Features rating:

Electronic Payments
Data Security
Email Reminders
For Salons and Spas
Customer History
Customer Database
Marketing Automation
Payment Processing
Point of Sale (POS)
Real-time Scheduling
Calendar/Reminder System
Reminders
Staff Management
SOAP notes
Appointment Scheduling
Availability Management
Scheduling
SMS Reminders
Client Database
Appointment Management
Mobile Access
Booking Management
Calendar Management
Billing & Invoicing
Calendar Sync
Third-Party Integrations
Recurring Appointments
Online Payments
Client Management
Activity Dashboard
Customizable Branding
Electronic Signature
Website Integration
Employee Management
Access Controls/Permissions
Clock In/Out
Class Scheduling
Payroll & Commissions
Payroll Management
Physician Management
Class Management
Practice Management
Progress Notes
Rate Management
Real-Time Notifications
Campaign Management
Booth Rental Management
Booking Notes
Reporting/Analytics
Rescheduling
Room Booking
Routing
Automated Scheduling
Service Catalog
Attendance Tracking
API
Alerts/Notifications
Accounting Integration
Transaction History
Treatment Planning
eCommerce Management
Email Marketing
Customer Surveys
Customer Support
Employee Scheduling
Employee Time Tracking
EMR/EHR
Facility Scheduling
Faculty/Staff Management
For Medical Spas
For Physical Therapy
Customer Mobile App
For Yoga/Pilates Studios
Gift Card Management
Inventory Management
Job Management
Loyalty Program
Contact Database
Membership Management
Commission Management
Mobile Alerts
Mobile App
Mobile Grooming
Multi-Location
No-Show Tracking
On Call Scheduling

Square Appointments awards

Square Appointments alternatives

Square Appointments logo
4.5
(212)
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Per month

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Features
Value for Money
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vcita logo
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SimplePractice logo
4.6
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Square Appointments pricing

Value for money:

Starting from

29

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

Square Appointments integrations (23)

Integrations rated by users

We looked through 212 user reviews, to identify which products are mentioned as Square Appointments integrations, and what is the users perception.

Integration rating: 4.5 (4)

I live by my Google Calendar, including setting up a calendar to log my clients who purchase packages, so I can tell them at a glance how many sessions they have left on their package. I colour-code events, tasks, appointments, and breaks, so that I can easily see how my day is looking via schedule mode. I've trained clients in being better organised by teaching them how I use Google Calendar. It's a lifesaver!

If the booking system can't sync both ways with Google calendar, we would have to choose a different system.

BS

Bonita Summers

Business Owner

1/2

Integration rating: 4.5 (2)

PayPal logo
PayPal

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Square Appointments support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Videos

Square Appointments reviews

Overall rating

4.5

/5

212

Positive reviews

86

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10
Rating distribution

5

4

3

2

1

141

41

22

1

7

Pros
It’s amazing to have your days in one place. Square sends out reminders and confirmations which is amazing.
We liked that it tied into Square and we wanted to keep everything inside of unified platform. We also like clean layout.
I have a wonderful time using square and I recommend it to everyone I know that’s in business.
Cons
Square has no emergency procedures. I was just told Monday morning that the initial complaint was not entered correctly and no one has even looked at our issue yet.
I hate having to login with my email and password over and over.
The calendar is not functional at all. There is no calendar in the app either (computer only) so our techs in the field cannot use it.

Square Appointments FAQs

Q. What type of pricing plans does Square Appointments offer?

Square Appointments has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Square Appointments?

Square Appointments has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Square Appointments support?

Square Appointments supports the following languages:
English, French, Spanish, Japanese


Q. Does Square Appointments support mobile devices?

Square Appointments supports the following devices:
Android, iPad, iPhone


Q. Does Square Appointments offer an API?

Yes, Square Appointments has an API available for use.


Q. What other apps does Square Appointments integrate with?

Square Appointments integrates with the following applications:
Wix, Wufoo, Humanity, WooCommerce, ActiveCampaign, 123FormBuilder, Gravity Forms, When I Work, Homebase, Google Calendar, ZipRecruiter, vcita, Mailchimp, Xero, BigCommerce


Q. What level of support does Square Appointments offer?

Square Appointments offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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