CustomerHero vs Feedier

Achievers

Typeform

Hivebrite

Cognigy.AI

charles

Stonly

Compare CustomerHero and Feedier based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Anonymous Feedback

CES Survey Structure

Charting

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Employee Engagement

Employee Onboarding

Engagement Tracking

Feedback Management

For Mobile

For Websites

Forms Creation & Design

Forms Management

Interactive Content

Issue Tracking

Keyword Tracking

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Device Support

Multi-Language

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Online Polling

Performance Metrics

Presentation Tools

Problem Area Alerts

Pulse Surveys

Q&A Management

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Reporting & Statistics

Reporting/Analytics

Response Quotas

Response Validation

Search/Filter

Secure Data Storage

Segmentation

Sentiment Analysis

Site Intercept Survey

Skip Logic

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

CustomerHero

Web-based

Sales Manager

Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

Commercial Director

What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs.

Sales and Marketing Manager

As an active user, we are very satisfied with the functionality of the tool and its ease of use.

Marketing Communications Specialist

Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing.

This is very good tool with nice to the user customer service.

BIP Administrator

A very good and useful tool for collecting feedback after training.

Researcher

Really good value for money easy and useful tool comparable to the much more expensive platforms present on the market.

Training Organisation Specialist

Useful device with which you can effectively summarize the results in various combinations.

Junior Training Specialist

My overall experience are very positive. Very useful platfomr that makes work easier.

Director

Useful, easy to use and easy to analyze report.

Menager

Product is easy to use, very intuitive. Simple and friendly user interface.

Product Manager

Minor technical problems - reported to customer service on an ongoing basis.

Coordinator of the Development Program

In my daily work, It helps in assessing training, collecting feedback from various units of the organisation and from customers.

Quality Manager

Flexibility, ease of obtaining key data, service availability and support in each integration.

Founder

No customer service on expensive basic pakage. Cannot create exports which includes incompleted surveys.

Head of Product

Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features.

There is nothing I can point out as the weakest point right now.

I have not encountered any major difficulties in using this tool.

CustomerHero screenshot: Your Partner in Feedback Management Excellence

CustomerHero screenshot: A VoC  program that listens everywhere

CustomerHero screenshot: Text Analytics for Precision and Scale

CustomerHero screenshot: Metrics that give you more than numbers

CustomerHero screenshot: Feedback Collection  via QR Codes

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Typeform is an online form builder that enables users to create interactive forms, surveys, quizzes, and polls through a drag-and-drop interface. The platform offers conditional logic, form branching, and pre-fill functionality to customize the form experience. It includes integrations with tools such as Salesforce, Google Sheets, Slack, and Zapier for automated workflows and provides GDPR-ready and HIPAA-compliant security features with data encryption and single sign-on access.

Achievers is an employee recognition and rewards software.

Hivebrite is an all-in-one community management and engagement platform that helps you build brand engagement and opportunities for your private community. It is easy to set up and fully branded to match your colors.

Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions.

Benchmarking

Campaign Management

Continuous Feedback

Customer Journey Mapping

Employee Portal

Employee Profiles

Event Triggered Actions

Gamification

Offline Response Collection

Progress Tracking

Ratings/Reviews

SMS Messaging

Third-Party Integrations

URL Customization

Visual Analytics

Widgets

Feedier

Adult Education Instructor

Then I found out how user friendly it was and I believe the strongest asset of Feedier is its support and the ability to get what the customers want and integrate it into their software.

Primary School Teacher, IB PYP

I love that it integrates forms with reviews with rewards. It's ideal for creating and improving relationships with customers.

Owner

It's easy of use and the beauty of design, it is very important for me that the process is enjoyable to my clients.

Partner

The customer support and responsiveness has been great so far. I have not used the ability to show different questions based on the answers given, but is a powerful feature that I plan on using.

Marketing Manager

I love the look, the UI, and the actual surveys. They are great and they encourage people to fill them out.

Partner - Consulting and Organisational Services

I am also encouraged by their roadmap and hope that the use cases for this software will increase. I have already recommended it to a client who works in customer service.

Digital Campaign Manager

The user interface is fantastic, I really enjoy the animation and the use of aircraft carriers  - it's a really nice touch.

A fun, easy to manage and customize feedback from to encourage user enagement.

Co-Founder

Very fast and super intuitive user interface. Super cool customer support.

Facilitator

It was difficult to use in the beginning. There are some really confusing pieces to putting a carrier together.

Technical Administrator

I was lucky enough to buy a lifetime deal for Feedier, and I must say is one of the best money I have spent in the last years.

Online Marketing Specialist

We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work.

Enterprenieur

The terminologies they use in the app, always made me confuse.

CustomerHero vs Feedier Comparison (2026)

CustomerHero vs Feedier Comparison (2026)

CustomerHero

Feedier

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives