Feedier is a customer survey and feedback collection tool designed to engage customers and gamify the feedback delivery process by incentivizing and rewarding customers for their time. Users can collect actionable feedback by leveraging the intelligent and interactive platform with built-in rewards and engagement programs. Key features include template and bot creation, campaign management, branded surveys, embeddable widgets, and reports and analytics. Feedier enables customers to access clean, branded surveys on any device.
The platform’s feedback carrier enables users to take advantage of pre-defined templates or Feedier’s creation bot to create customized campaigns. Organizations can apply their branding by including their logo, colors, and a custom cover image, and customize even further by adding a custom domain, intro content, as well as change the language. Users can schedule and activate their carrier for a specific date range to reach audiences at the perfect time. Businesses can send out personalized emails to contact lists, or custom texts to phone numbers worldwide which can be imported into Feedier or inserted manually. Configurable widgets can be inserted into websites or web apps to encourage feedback directly, without having to leave the site.
Feedier supports a variety of flexible question types including short and long text, slider, NPS score, and select. A satisfaction filter displays the relevant questions to the appropriate users based on how satisfied they are with the product or service, and Feedier does the matching. Users can also define conditions and set extensive question flows based on the customer's previous replies, as well as add gamification. Businesses can reward users with vouchers and coupons while controlling winning probability, and include custom files to users along with the reward emails such as special invites or exclusive content. Brands can also reward real money and send it via PayPal with a distribution limit and defined probability.
Features for targeted engagement include 5-star rating and follow buttons, testimonials from happy customers, and subscriber list management. Complete individual reports are created for each customer, with powerful analytics. Additional Feedier features include a keyword explorer, automatic insights, dynamic filters, real-time data, crossed data, roles management, notifications, secure billing, REST API, webhooks, and more.
Software by Alkawebfeedier.com