Feedier Pricing, Features, Reviews & Comparison of Alternatives

Feedier

Gamified customer engagement & feedback collection tool

4.71/5 (119 reviews)

Feedier overview

What is Feedier?

Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products.

• Innovative forms:
Deploy innovative forms in minutes with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loyalty, and finally push an Action to create engagement.

• Get more responses:
Push highly targeted and unique feedback requests that not only deliver a much better and quicker experience but also incentivize your participants to give their opinion.

• Empower your data:
Feedier act as data-hub. Link cross-data from your applications and services to the feedback you collect. Segment the data you require. Go one step further with sentiment analysis, thanks to machine learning analysis.

• A collaborative platform to infuse actions:
Assign feedback in your teams, engage your participants, export your data and run insight reports for your management. Detect what's driving your success and how to innovate faster.
feedier.com

Pricing

Starting from
$30/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English, Czech, Danish, Dutch, Finnish and 10 other languages, French, German, Hebrew, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Swedish
Feedier screenshot: Create highly engaging formsFeedier screenshot: Get more responsesFeedier screenshot: Empower your dataFeedier screenshot: Collaborate and take action

Feedier reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.7
  4.7
Ramon Hein

Fancy looking feedback surveys to engage, give and receive! Love it!!

Used weekly for less than 6 months
Reviewed 2018-07-20
Review Source: Capterra

- Receive feedback regarding courses and events -> Improve our services - Give rewards and let the customer feel well and connected with our brand -> Increase sales - Receive ratings, testimonals and social media engagement -> Raise brand awareness - Do everything in one tool -> Save time and money

Pros
- Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers - Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial - Completely brandable with own company design at the top tier plan - Setup a different CNAME for every feedback survey - How easy it is to set everything up -> just click and choose

Cons
- For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions. - It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent". - Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating. I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gavin Henry

Slick, fast, beautiful and intuitive

Used monthly for 6-12 months
Reviewed 2019-08-26
Review Source: Capterra

Improve response rate for feedback.

Pros
Creates slick and beautiful surveys/feedback.

Cons
A bit expensive and has some new concepts like carriers. Wasn't sure what that was, but built in help and onboarding is great. A personal touch from the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Veronika Wenigová

Unrealiable and Really Buggy Feedback Tool

Used weekly for 6-12 months
Reviewed 2019-08-20
Review Source: Capterra

Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier.

Pros
The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey.

Cons
We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data???

Response from Alkaweb


Hi Veronika,

Thanks for the feedback and for your review. As much as I appreciate, I'd like to inform you that we reply to every ticket with care. I don't understand how you could not have received any information.

Regarding the bug, I understand you are frustrated, and we take your feedback seriously. We are working hard on improving the product and removing any bug.

If you ever want to get back to this, just let us know.

Thanks, Baptiste.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Anonymous

A great software for review system

Used weekly for 1-2 years
Reviewed 2020-03-05
Review Source: Capterra

We used to use Google My Business as main source of feedback which was causing issues for customers. Such as, we would send them a link to GMB then they had to log on and write a review which made feedback response to almost none. With Feedier we can just send an email and they don't have to log into their gmail accounts to write a review.

Pros
Feedier is a great little software to setup a feedback system for any business. The form creation is very easy and support is alright as well. The greatest option is white labeling which makes a business look very professional without those major logo of the software

Cons
There are some limitations on forms which require you to upgrade to a higher plan which can become very expensive for a small business like ours. Again, the current plan works out great for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nefer Lopez

A solid contender in the customer feedback space!

Used weekly for less than 6 months
Reviewed 2018-07-17
Review Source: Capterra

I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Pros
I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

Cons
There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Feedier pricing

Starting from
$30/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Essentials: $0/user/month :
• Unlimited Feedback
• 1 Gamified Form
• 1 Segment
• 0 Team

Explorer: $30/user/month
• Unlimited Feedback
• 1 Gamified Form/user
• 1 Segment/user
• 1 Team

Feedier features

API
Activity Dashboard
Automatic Notifications
Customizable Branding
Data Import/Export
Real Time Data
Reporting & Statistics
Surveys & Feedback

Activity Tracking (179 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Reminders (198 other apps)
Social Media Integration (188 other apps)
Third Party Integration (247 other apps)

Additional information for Feedier

Key features of Feedier

  • API and webhooks for custom integrations
  • Analytics
  • Campaign planning
  • Conditions support
  • Custom domain
  • Custom fields
  • Custom links
  • Customer engagement
  • Customizable branding
  • Data analysis tools
  • Data export
  • Email campaigns
  • Embeddable survey
  • Embedded widget
  • Engagement & rewards
  • Export tool
  • Feedback collection
  • Individual report
  • KPI dashboard
  • Keyword explorer
  • Live automatic data
  • Measurable ratings
  • Mobile survey
  • Multi-language
  • Multiple filters
  • Multiple question types
  • Notifications
  • Organization settings
  • Print material
  • Question branching
  • Question piping
  • Real-time insights
  • Reporting
  • Response quotas
  • Response validation
  • Reward program
  • Roles management
  • SMS integration
  • Satisfaction filter
  • Secure billing
  • Skip logic
  • Supports audio / images / video
  • Survey builder
  • Template & bot creation
  • Text campaign (SMS)
  • Unique questions
  • Visual analytics
  • Weekly reports
View All Features

Benefits

Responsive and multi-device support enables customers to access clean, branded surveys on any device, while in-site widgets let customers give their feedback without having to leave the website.

Built-in incentive management enables organizations to give away vouchers and coupons to encourage future purchases, along with reward emails, special invites, and even money transfers.

Detailed reporting built for any type of feedback helps users to understand any customer in one click including device used, browser, answers, satisfaction, time graph, and more.

Teams of all needs and sizes can collect reviews, testimonials, and more from promoters, and get in touch with customers directly through their current email and existing CRM.

Connect to favorite tools using Zapier by building ZAPs using Feedier triggers to create customized actions whenever feedback is received.