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Feedier

Gamified customer engagement & feedback collection tool

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Feedier Pricing, Features, Reviews and Alternatives

Feedier product overview

What is Feedier?

Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products.

Key benefits of using Feedier

  • Responsive and multi-device support enables customers to access clean, branded surveys on any device, while in-site widgets let customers give their feedback without having to leave the website.

  • Built-in incentive management enables organizations to give away vouchers and coupons to encourage future purchases, along with reward emails, special invites, and even money transfers.

  • Detailed reporting built for any type of feedback helps users to understand any customer in one click including device used, browser, answers, satisfaction, time graph, and more.

  • Teams of all needs and sizes can collect reviews, testimonials, and more from promoters, and get in touch with customers directly through their current email and existing CRM.

  • Connect to favorite tools using Zapier by building ZAPs using Feedier triggers to create customized actions whenever feedback is received.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Chat

    Training options

    Webinars
    In Person
    Documentation

    Feedier pricing information

    Value for money

    4.7

    /5

    117

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Feedier features

    Functionality

    4.5

    /5

    117
    Total Features55 4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Email Marketing
    Reporting & Statistics
    Alerts/Notifications
    Data Import/Export
    Activity Dashboard
    Customizable Branding

    Functionality contenders

    Feedier users reviews

    Overall rating

    4.7

    /5

    117

    Positive reviews

    98%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.88/10
    Rating distribution

    5

    4

    3

    2

    1

    86

    29

    2

    0

    0

    Pros
    I love the look, the UI, and the actual surveys. They are great and they encourage people to fill them out.

    Steven R.

    The user interface is fantastic, I really enjoy the animation and the use of aircraft carriers - it's a really nice touch.

    RP

    Rupert P.

    Then I found out how user friendly it was and I believe the strongest asset of Feedier is its support and the ability to get what the customers want and integrate it into their software.

    AR

    Anonymous Reviewer

    Cons
    It was difficult to use in the beginning. There are some really confusing pieces to putting a carrier together.

    MM

    Marco M.

    We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work.

    VW

    Veronika W.

    The terminologies they use in the app, always made me confuse.

    NL

    Nikki L.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Fancy looking feedback surveys to engage, give and receive! Love it!!

    Reviewed 3 years ago

    - Receive feedback regarding courses and events -> Improve our services - Give rewards and let the customer feel well and connected with our brand -> Increase sales - Receive ratings, testimonals and social media engagement -> Raise brand awareness - Do everything in one tool -> Save time and money

    Pros

    - Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers - Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial - Completely brandable with own company design at the top tier plan - Setup a different CNAME for every feedback survey - How easy it is to set everything up -> just click and choose

    Cons

    - For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions. - It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent". - Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating. I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Slick, fast, beautiful and intuitive

    Reviewed 2 years ago

    Improve response rate for feedback.

    Pros

    Creates slick and beautiful surveys/feedback.

    Cons

    A bit expensive and has some new concepts like carriers. Wasn't sure what that was, but built in help and onboarding is great. A personal touch from the team.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Unrealiable and Really Buggy Feedback Tool

    Reviewed 2 years ago

    Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier.

    Pros

    The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey.

    Cons

    We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data???

    Vendor response

    Hi Veronika, Thanks for the feedback and for your review. As much as I appreciate, I'd like to inform you that we reply to every ticket with care. I don't understand how you could not have received any information. Regarding the bug, I understand you are frustrated, and we take your feedback seriously. We are working hard on improving the product and removing any bug. If you ever want to get back to this, just let us know. Thanks, Baptiste.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Excellent Leading Edge Platform for Getting Feedback

    Reviewed 3 years ago

    They are very personable. They are working hard to make it a great platform. They are willing to hear feedback. And so far they seem intent on sticking with it to make it the "go to" platform for feedback.

    Pros

    I think it's important that you get feedback from new products that people have paid for. This feedback gives you an immediate reality check on whether you've hit the mark or not. Of course that assumes you are measuring what matters most to the customer. Feedier makes it easy to set up any questions you want.

    Cons

    Im wanting more integration with my other platforms. For example, I want to be able to have a WordPress widget that will rotate my testimonials on a page. I want to be able to tag those testimonials and have the widget only display testimonials with a certain tag so they are pertinent to the topic. That said, I also want to direct the person to write testimonials that appeal to a theme. Right now I cant do that. For example I want to be able to have a question that says "What is different in your life now that you are using X product-service?" and I might want a question like "What would you tell someone who is on the fence about X product-service?" the answer to these are unique and would be used in only in the appropriate page on my website depending on the "proof" Im trying to convey.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A solid contender in the customer feedback space!

    Reviewed 3 years ago

    I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

    Pros

    I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

    Cons

    There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

    Feedier FAQs and common questions

    Feedier has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Feedier has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Feedier supports the following languages:
    Dutch, Czech, Polish, German, Swedish, Italian, Finnish, Spanish, Portuguese, Hebrew, Indonesian, English, French, Russian, Danish


    Yes, Feedier has an API available for use.


    Feedier integrates with the following applications:
    PayPal, Zapier, Stripe, Slack


    Feedier offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Chat

    Related categories