Customer Satisfaction Software 2020 - Best Application Comparison | GetApp®

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106 apps

BirdEye

Online reputation management

Effortlessly connect with your customers through BirdEye's online survey and review software, engaging at the right time, in the right channel. With automatic alerts, you can respond to reviews instantly to solve problems before they become problems. Seamlessly measure the experience you deliver. Read more about BirdEye

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BirdEye

Online reputation management

Effortlessly connect with your customers through BirdEye's online survey and review software, engaging at the right time, in the right channel. With automatic alerts, you can respond to reviews instantly to solve problems before they become problems. Seamlessly measure the experience you deliver. Read more about BirdEye

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SoGoSurvey

Customer and employee experience management platform.

SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey

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SoGoSurvey

Customer and employee experience management platform.

SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey

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AskNicely

Collect real-time customer feedback using the NPS framework

AskNicely customer satisfaction software helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely

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AskNicely

Collect real-time customer feedback using the NPS framework

AskNicely customer satisfaction software helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely

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MaritzCX

Customer experience management with data collection & reports

MaritzCX offers a customer experience management platform with surveys, case management, dashboards, reporting, text analytics – with market research services. Read more about MaritzCX

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MaritzCX

Customer experience management with data collection & reports

MaritzCX offers a customer experience management platform with surveys, case management, dashboards, reporting, text analytics – with market research services. Read more about MaritzCX

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Nextiva

Simplifying Business Communication

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

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Nextiva

Simplifying Business Communication

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

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Bold360

AI-powered customer engagement platform

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360

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Bold360

AI-powered customer engagement platform

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360

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Podium

Review management, reputation software, feedback & webchat

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium

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Podium

Review management, reputation software, feedback & webchat

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium

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Simplesat

Simple customer satisfaction surveys for SMBs

Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat

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Simplesat

Simple customer satisfaction surveys for SMBs

Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat

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PureCloud

Mobile optimized cloud call center with multichannel routing

PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud

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PureCloud

Mobile optimized cloud call center with multichannel routing

PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud

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NiceJob

Reputation management with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

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NiceJob

Reputation management with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

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ManageEngine SupportCenter Plus

Web based customer support

SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus

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ManageEngine SupportCenter Plus

Web based customer support

SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus

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Yotpo

Yotpo, the leading eCommerce marketing platform.

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting customer experiences. Read more about Yotpo

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Yotpo

Yotpo, the leading eCommerce marketing platform.

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting customer experiences. Read more about Yotpo

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GetMoreReviews

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews

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GetMoreReviews

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews

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Pxida

0

Customer experience and survey solution for SMBs

Pxida is a cloud-based customer experience solution which assists small to medium sized businesses with feedback analysis and survey creation. Its key features include analytics, trend analysis, multi-channel collection, response validation and customizable templates. Read more about Pxida

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Pxida

0

Customer experience and survey solution for SMBs

Pxida is a cloud-based customer experience solution which assists small to medium sized businesses with feedback analysis and survey creation. Its key features include analytics, trend analysis, multi-channel collection, response validation and customizable templates. Read more about Pxida

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Key Survey

Cloud based and on premise survey software

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools. Read more about Key Survey

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Key Survey

Cloud based and on premise survey software

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools. Read more about Key Survey

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SurveySparrow

Conversational survey tool

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow

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SurveySparrow

Conversational survey tool

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow

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HelpDesk

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

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HelpDesk

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

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Quality Driven Software

Customer experience and satisfaction solution

Quality Driven Software is a cloud-based customer satisfaction platform that helps enterprises collect feedback from clients using custom surveys. It enables businesses to monitor critical issues, response rates, and score counts on a centralized platform. Read more about Quality Driven Software

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Quality Driven Software

Customer experience and satisfaction solution

Quality Driven Software is a cloud-based customer satisfaction platform that helps enterprises collect feedback from clients using custom surveys. It enables businesses to monitor critical issues, response rates, and score counts on a centralized platform. Read more about Quality Driven Software

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Broadly

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers. Read more about Broadly

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Broadly

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers. Read more about Broadly

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SurveyLegend

Mobile-friendly survey management platform

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

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SurveyLegend

Mobile-friendly survey management platform

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

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Custify

Customer success solution for SaaS businesses

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. Read more about Custify

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Custify

Customer success solution for SaaS businesses

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. Read more about Custify

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SightMill

Net Promoter Score (NPS) survey platform

Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill

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SightMill

Net Promoter Score (NPS) survey platform

Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill

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Q One

0

All-in-one market research & consumer insight platform

Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace. Read more about Q One

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Q One

0

All-in-one market research & consumer insight platform

Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace. Read more about Q One

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Intouch Insight

Solutions for improving CX operational performance

This robust survey tool helps you collect and measure customer and employee feedback, and track other business KPIs including CSAT and NPS in real time. Read more about Intouch Insight

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Intouch Insight

Solutions for improving CX operational performance

This robust survey tool helps you collect and measure customer and employee feedback, and track other business KPIs including CSAT and NPS in real time. Read more about Intouch Insight

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Zendesk

Cloud-based Help Desk & Customer Support Platform

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk

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Zendesk

Cloud-based Help Desk & Customer Support Platform

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk

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Customer Satisfaction Software Buyers Guide

Customer Satisfaction Software Comparison

Use GetApp to find the best Customer Satisfaction software and services for your needs. Our intuitive directory allows you to make an easy online Customer Satisfaction software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android), pricing (including Free and Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.