Customer Satisfaction Software

Best Comparison List of Vendor Applications & Tools
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106 apps

BirdEye   

276
Online reputation management
Effortlessly connect with your customers through BirdEye's online survey and review software, engaging at the right time, in the right channel. With automatic alerts, you can respond to reviews instantly to solve problems before they become problems. Seamlessly measure the experience you deliver. Read more about BirdEye
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Online reputation management
Effortlessly connect with your customers through BirdEye's online survey and review software, engaging at the right time, in the right channel. With automatic alerts, you can respond to reviews instantly to solve problems before they become problems. Seamlessly measure the experience you deliver. Read more about BirdEye
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SoGoSurvey   

608
Customer and employee experience management platform.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey
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Customer and employee experience management platform.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey
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AskNicely   

99
Collect real-time customer feedback using the NPS framework
AskNicely customer satisfaction software helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely
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Collect real-time customer feedback using the NPS framework
AskNicely customer satisfaction software helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely
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MaritzCX   

2
Customer experience management with data collection & reports
MaritzCX offers a customer experience management platform with surveys, case management, dashboards, reporting, text analytics – with market research services. Read more about MaritzCX
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Customer experience management with data collection & reports
MaritzCX offers a customer experience management platform with surveys, case management, dashboards, reporting, text analytics – with market research services. Read more about MaritzCX
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Nextiva   

225
Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
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Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
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Bold360   

25
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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Podium   

104
Review management, reputation software, feedback & webchat
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
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Review management, reputation software, feedback & webchat
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
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Simplesat   

57
Simple customer satisfaction surveys for SMBs
Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat
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Simple customer satisfaction surveys for SMBs
Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat
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PureCloud   

87
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
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Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
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NiceJob   

62
Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
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Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
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ManageEngine SupportCenter Plus   

10
Web based customer support
SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus
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Web based customer support
SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus
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Yotpo   

202
Yotpo, the leading eCommerce marketing platform.
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting customer experiences. Read more about Yotpo
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Yotpo, the leading eCommerce marketing platform.
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting customer experiences. Read more about Yotpo
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GetMoreReviews   

109
Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews
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Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews
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Pxida   

0
Customer experience and survey solution for SMBs
Pxida is a cloud-based customer experience solution which assists small to medium sized businesses with feedback analysis and survey creation. Its key features include analytics, trend analysis, multi-channel collection, response validation and customizable templates. Read more about Pxida
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Customer experience and survey solution for SMBs
Pxida is a cloud-based customer experience solution which assists small to medium sized businesses with feedback analysis and survey creation. Its key features include analytics, trend analysis, multi-channel collection, response validation and customizable templates. Read more about Pxida
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Key Survey   

38
Cloud based and on premise survey software
Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools. Read more about Key Survey
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Cloud based and on premise survey software
Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools. Read more about Key Survey
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SurveySparrow   

39
Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow
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Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow
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HelpDesk   

2
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
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Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
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Quality Driven Software   

26
Customer experience and satisfaction solution
Quality Driven Software is a cloud-based customer satisfaction platform that helps enterprises collect feedback from clients using custom surveys. It enables businesses to monitor critical issues, response rates, and score counts on a centralized platform. Read more about Quality Driven Software
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Customer experience and satisfaction solution
Quality Driven Software is a cloud-based customer satisfaction platform that helps enterprises collect feedback from clients using custom surveys. It enables businesses to monitor critical issues, response rates, and score counts on a centralized platform. Read more about Quality Driven Software
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Broadly   

110
Online review & reputation management for small businesses
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers. Read more about Broadly
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Online review & reputation management for small businesses
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers. Read more about Broadly
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SurveyLegend   

267
Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend
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Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend
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Custify   

9
Customer success solution for SaaS businesses
Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. Read more about Custify
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Customer success solution for SaaS businesses
Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. Read more about Custify
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SightMill   

4
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill
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Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill
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Q One   

0
All-in-one market research & consumer insight platform
Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace. Read more about Q One
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All-in-one market research & consumer insight platform
Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace. Read more about Q One
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Intouch Insight   

10
Solutions for improving CX operational performance
This robust survey tool helps you collect and measure customer and employee feedback, and track other business KPIs including CSAT and NPS in real time. Read more about Intouch Insight
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Solutions for improving CX operational performance
This robust survey tool helps you collect and measure customer and employee feedback, and track other business KPIs including CSAT and NPS in real time. Read more about Intouch Insight
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Zendesk   

2,346
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Customer Satisfaction Software Buyers Guide

Customer Satisfaction Software Comparison

Use GetApp to find the best Customer Satisfaction software and services for your needs. Our intuitive directory allows you to make an easy online Customer Satisfaction software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android), pricing (including Free and Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.

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