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Customer Satisfaction Software

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Qualtrics CustomerXM logo

Qualtrics CustomerXM

4.7
(230)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Zonka Feedback logo

Zonka Feedback

4.8
(61)

Multi-channel survey & feedback platform

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Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts

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Momentive logo

Momentive

(0)

For business leaders who want to shape what's next.

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Momentive combines people-centric solutions with an agile, AI-powered platform to reshape your customer experience.

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GetFeedback logo

GetFeedback

4.8
(42)

Send better surveys. Collect better feedback.

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GetFeedback is easy-to-use online survey software designed to improve response rates.

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SurveySparrow logo

SurveySparrow

4.4
(57)

Conversational survey tool

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SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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Keatext logo

Keatext

3.8
(18)

Feedback analysis for customer experience

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Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights

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Simplesat logo

Simplesat

4.8
(61)

Simple and fun customer satisfaction surveys for SMBs.

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Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

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pulseM logo

pulseM

4.7
(59)

Reputation management tool for consumer service businesses

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pulseM is a customer satisfaction software designed to help businesses collect, manage, and analyze feedback from clients. Administrators can utilize the two-way texting tool to communicate with website visitors and manage customer interactions.

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SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

4.5
(67)

360-degree feedback solution for HR professionals

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SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance standards.

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Sprinklr logo

Sprinklr

4.2
(67)

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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SightMill logo

SightMill

4.8
(4)

Net Promoter Score (NPS) survey platform

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Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value.

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VideoAsk logo

VideoAsk

4.7
(47)

Get personal with face-to-face interactions: at scale

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VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale.

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LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

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LiveAgent is a web-based help desk solution which enables the management of customer support tickets from multiple channels, including phone, live chat, and social media.

Start with a 14-Day free trial, no credit card needed, no contracts.

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GetMoreReviews

4.7
(129)

Review generation & reputation monitoring tool

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GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

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Key Survey logo

Key Survey

4.6
(38)

Cloud based and on premise survey software

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Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools

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Refiner logo

Refiner

4.8
(4)

User feedback & customer survey software for SaaS companies

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Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next.

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HelpDesk logo

HelpDesk

4.5
(36)

Ticketing software for effortless customer support

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HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

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Custify logo

Custify

5.0
(81)

Customer success solution for SaaS businesses

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Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

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NiceJob  logo

NiceJob

4.9
(137)

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

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Surveyol logo

Surveyol

5.0
(6)

Online survey and questionnaire creation software

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Surveyol is an online survey software designed to help small businesses, retailers, and schools create custom surveys using various color themes and fonts. Administrators can use predefined templates to prepare questionnaires for the app or event feedback, employee satisfaction, and other purposes.

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SurveyLegend logo

SurveyLegend

4.6
(648)

Mobile-friendly survey management platform

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SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease.

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Startquestion logo

Startquestion

4.9
(152)

Online survey creator and feedback collection

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Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

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Upzelo logo

Upzelo

5.0
(2)

Web-based system for reducing churn & increasing retention

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Upzelo helps subscription businesses reduce churn and increase customer satisfaction through an increase in customer retention, access to real-time data, customised offers, and feedback.

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Thematic logo

Thematic

4.9
(15)

AI-powered customer feedback analysis

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Thematic is a feedback analysis platform which pulls multi-channel feedback into a single view, discovers emerging specific themes and sentiment and provides visualization and reporting. We help you retain your customers better, reduce contact center volume and save costs on reporting.

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elevio logo

elevio

4.6
(27)

Self-service support & customer education platform

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Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

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