Customer Satisfaction Software 2021 - Best Application Comparison | GetApp®

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132 apps

Qualtrics CustomerXM

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM

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Qualtrics CustomerXM

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM

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Medallia

The pioneer and market leader in Experience Management

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35. Read more about Medallia

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Medallia

The pioneer and market leader in Experience Management

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35. Read more about Medallia

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Delighted

Multi-channel customer feedback collection with NPS scoring

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time… Read more about Delighted

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Delighted

Multi-channel customer feedback collection with NPS scoring

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time… Read more about Delighted

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monday.com

Project Management Made Easy

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Read more about monday.com

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monday.com

Project Management Made Easy

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Read more about monday.com

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SurveyMonkey

A market-leading survey platform.

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkey

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SurveyMonkey

A market-leading survey platform.

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkey

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Bold360

AI-powered customer engagement platform

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360

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Bold360

AI-powered customer engagement platform

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360

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Simplesat

Simple customer satisfaction surveys for SMBs

Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat

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Simplesat

Simple customer satisfaction surveys for SMBs

Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat

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SightMill

Net Promoter Score (NPS) survey platform

Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill

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SightMill

Net Promoter Score (NPS) survey platform

Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill

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Zendesk

Service-first CRM company that builds support & sales tools

Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media. Read more about Zendesk

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Zendesk

Service-first CRM company that builds support & sales tools

Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media. Read more about Zendesk

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Podium

Review management, reputation software, feedback & webchat

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium

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Podium

Review management, reputation software, feedback & webchat

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium

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Trustpilot

Customer review management platform for online businesses

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more… Read more about Trustpilot

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Trustpilot

Customer review management platform for online businesses

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more… Read more about Trustpilot

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EvaluAgent

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat. Read more about EvaluAgent

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EvaluAgent

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat. Read more about EvaluAgent

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GetMoreReviews

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews

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GetMoreReviews

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews

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Key Survey

Cloud based and on premise survey software

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools. Read more about Key Survey

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Key Survey

Cloud based and on premise survey software

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools. Read more about Key Survey

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Refiner

User feedback & customer survey software for SaaS

Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next. Read more about Refiner

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Refiner

User feedback & customer survey software for SaaS

Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next. Read more about Refiner

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HelpDesk

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

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HelpDesk

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

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SurveySparrow

Conversational survey tool

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow

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SurveySparrow

Conversational survey tool

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow

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Harvestr

Cloud-based product management tool for digital businesses

Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem prioritization and tracking. Harvestr integrates with all your tools (Zendesk, Intercom, Salesforce, Slack. Read more about Harvestr

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Harvestr

Cloud-based product management tool for digital businesses

Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem prioritization and tracking. Harvestr integrates with all your tools (Zendesk, Intercom, Salesforce, Slack. Read more about Harvestr

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LiveAgent

Great customer service starts with better help desk software

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent

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LiveAgent

Great customer service starts with better help desk software

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent

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Custify

Customer success solution for SaaS businesses

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. Read more about Custify

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Custify

Customer success solution for SaaS businesses

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. Read more about Custify

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SurveyLegend

Mobile-friendly survey management platform

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

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SurveyLegend

Mobile-friendly survey management platform

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

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SurveyLab

Survey software and questionnaire tool

SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Read more about SurveyLab

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SurveyLab

Survey software and questionnaire tool

SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Read more about SurveyLab

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Surveyol

Online survey and questionnaire creation software

Surveyol is an online survey software designed to help small businesses, retailers, and schools create custom surveys using various color themes and fonts. Administrators can use predefined templates to prepare questionnaires for the app or event feedback, employee satisfaction, and other purposes. Read more about Surveyol

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Surveyol

Online survey and questionnaire creation software

Surveyol is an online survey software designed to help small businesses, retailers, and schools create custom surveys using various color themes and fonts. Administrators can use predefined templates to prepare questionnaires for the app or event feedback, employee satisfaction, and other purposes. Read more about Surveyol

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Retently

Net Promoter Score & customer feedback collection

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. Read more about Retently

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Retently

Net Promoter Score & customer feedback collection

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. Read more about Retently

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LiaCX

Close the loop on every customer interaction.

LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational data. Drive change, increase efficiency, improve business outcomes. Read more about LiaCX

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LiaCX

Close the loop on every customer interaction.

LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational data. Drive change, increase efficiency, improve business outcomes. Read more about LiaCX

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Customer Satisfaction Software Buyers Guide

Customer Satisfaction Software Comparison

Use GetApp to find the best Customer Satisfaction software and services for your needs. Our intuitive directory allows you to make an easy online Customer Satisfaction software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android), pricing (including Free and Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.