CustomerHero vs Fomo

Datadog

UENI

Mixpanel

Cognigy.AI

charles

Stonly

Compare CustomerHero and Fomo based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Anonymous Feedback

CES Survey Structure

Charting

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Employee Engagement

Employee Onboarding

Engagement Tracking

Feedback Management

For Mobile

For Websites

Forms Creation & Design

Forms Management

Interactive Content

Issue Tracking

Keyword Tracking

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Device Support

Multi-Language

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Online Polling

Performance Metrics

Presentation Tools

Problem Area Alerts

Pulse Surveys

Q&A Management

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Reporting & Statistics

Reporting/Analytics

Response Quotas

Response Validation

Search/Filter

Secure Data Storage

Segmentation

Sentiment Analysis

Site Intercept Survey

Skip Logic

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

CustomerHero

Web-based

Sales Manager

Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

Commercial Director

What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs.

Sales and Marketing Manager

As an active user, we are very satisfied with the functionality of the tool and its ease of use.

Marketing Communications Specialist

Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing.

This is very good tool with nice to the user customer service.

BIP Administrator

A very good and useful tool for collecting feedback after training.

Researcher

Really good value for money easy and useful tool comparable to the much more expensive platforms present on the market.

Training Organisation Specialist

Useful device with which you can effectively summarize the results in various combinations.

Junior Training Specialist

My overall experience are very positive. Very useful platfomr that makes work easier.

Director

Useful, easy to use and easy to analyze report.

Menager

Product is easy to use, very intuitive. Simple and friendly user interface.

Product Manager

Minor technical problems - reported to customer service on an ongoing basis.

Coordinator of the Development Program

In my daily work, It helps in assessing training, collecting feedback from various units of the organisation and from customers.

Quality Manager

Flexibility, ease of obtaining key data, service availability and support in each integration.

Founder

No customer service on expensive basic pakage. Cannot create exports which includes incompleted surveys.

Head of Product

Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features.

There is nothing I can point out as the weakest point right now.

I have not encountered any major difficulties in using this tool.

CustomerHero screenshot: Your Partner in Feedback Management Excellence

CustomerHero screenshot: A VoC  program that listens everywhere

CustomerHero screenshot: Text Analytics for Precision and Scale

CustomerHero screenshot: Metrics that give you more than numbers

CustomerHero screenshot: Feedback Collection  via QR Codes

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Datadog is a monitoring and security platform for Dev, Sec, and Ops teams that unifies metrics, traces, and logs in one place so teams can get full visibility into their IT environment.

UENI is a turnkey solution for small businesses looking to get online: we’ll create a website for you where you can sell all of your products, take bookings for all of your services, and show off everything that makes your small business great.

Mixpanel helps companies build better products through data. With our powerful, self-serve product analytics solution, teams can easily analyze how and why people engage, convert, and retain to improve their user experience.

Fomo is a cloud-based, no-code social proof marketing automation solution for websites which aims to foster credibility and increase conversion rates by displaying recent customer activity to website visitors. The software offers a range of native app integrations in addition to a developer API.

A/B Testing

Geotargeting

Third-Party Integrations

Web Notifications

Widgets

Fomo

System Administrator

We were also incredibly impressed with the support team at FOMO. They were friendly, responsive, and very helpful.

Executive Director

Their customer care is excellent and you get the feeling that they really know their stuff. And I also like their marketing, it's actually quite funny).

I like this software because it is very aesthetically pleasing, my customers like it, and the team is very responsive.

Marketing Manager

He also took the time to explain other integrations to me and how they could be implemented. Best customer experience I've ever had, and a fantastic product to match it.

Owner

I like that it helps to build confidence in my store, in the eyes of visitors, by showing that others are shopping there.

I've been looking for a product just like Fomo for a long time, and so glad I found them. It's very easy to use, simple to get going, and very pretty to look at.

It was very easy to set up and like the simplicity of the product. It has helped up increase our sales.

Senior Research Analyst

Some customers on the website find it very annoying to get these notifications and there is no way to turn them off for specific customers.

Marketing Analyst

The notifications of FOMO have great impact in our sales. And I specially enjoy the personalized support we get.

Highly recommend it if you sell products on your website. Fomo is a great return on investment.

General Manager

The problem I face is that it Does not Integrate with my ESP or other Marketing Platforms.

Integration is super easy compared to another competitor of Fomo that we have been using, just one line of code in the header does all the necessary work.

Easy to integrate and customize. Good pricing- what you need for social proof.

Project Manager

Not sure why they did not prioritize Facebook Page reviews into one of their 55 integrations. That was one of the obstacle initially faced before i decide to go onboard with them.

Intuitive, easy to use and understand. It's clear what the app is intended to do and we have never had any bugs.

Web Manager

We implemented this software several months ago and really like the impact that is has had on our new customers.

We ended up uninstalling just because it felt a bit tacky and there was no way to tell if it was working.

Senior Operations and Sales Director 

Looking for a legitimate solution to social proof marketing.

CustomerHero vs Fomo Comparison (2026)

CustomerHero

Fomo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives