CustomerHero vs Google Forms

Jotform

Microsoft Forms

Zoho Forms

Cognigy.AI

charles

Stonly

Compare CustomerHero and Google Forms based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Anonymous Feedback

CES Survey Structure

Charting

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Employee Engagement

Employee Onboarding

Engagement Tracking

Feedback Management

For Mobile

For Websites

Forms Creation & Design

Forms Management

Interactive Content

Issue Tracking

Keyword Tracking

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Device Support

Multi-Language

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Online Polling

Performance Metrics

Presentation Tools

Problem Area Alerts

Pulse Surveys

Q&A Management

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Reporting & Statistics

Reporting/Analytics

Response Quotas

Response Validation

Search/Filter

Secure Data Storage

Segmentation

Sentiment Analysis

Site Intercept Survey

Skip Logic

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

CustomerHero

Web-based

Sales Manager

Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

Commercial Director

What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs.

Sales and Marketing Manager

As an active user, we are very satisfied with the functionality of the tool and its ease of use.

Marketing Communications Specialist

Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing.

This is very good tool with nice to the user customer service.

BIP Administrator

A very good and useful tool for collecting feedback after training.

Researcher

Really good value for money easy and useful tool comparable to the much more expensive platforms present on the market.

Training Organisation Specialist

Useful device with which you can effectively summarize the results in various combinations.

Junior Training Specialist

My overall experience are very positive. Very useful platfomr that makes work easier.

Director

Useful, easy to use and easy to analyze report.

Menager

Product is easy to use, very intuitive. Simple and friendly user interface.

Product Manager

Minor technical problems - reported to customer service on an ongoing basis.

Coordinator of the Development Program

In my daily work, It helps in assessing training, collecting feedback from various units of the organisation and from customers.

Quality Manager

Flexibility, ease of obtaining key data, service availability and support in each integration.

Founder

No customer service on expensive basic pakage. Cannot create exports which includes incompleted surveys.

Head of Product

Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features.

There is nothing I can point out as the weakest point right now.

I have not encountered any major difficulties in using this tool.

CustomerHero screenshot: Your Partner in Feedback Management Excellence

CustomerHero screenshot: A VoC  program that listens everywhere

CustomerHero screenshot: Text Analytics for Precision and Scale

CustomerHero screenshot: Metrics that give you more than numbers

CustomerHero screenshot: Feedback Collection  via QR Codes

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

The Microsoft Forms platform helps companies improve their operations through data collection and reporting on surveys. The software can be used to build customized forms, with open-ended questions, multiple-choice questions, and ratings to collect customer feedback.

Zoho Forms is a cloud-based form builder tool designed for businesses that helps create, share forms, collect data, and automate workflows.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Autofill

Dynamic Content

Lead Generation

Third-Party Integrations

URL Customization

Visual Analytics

Web Forms

Google Forms

CHWC

The ease of use, the ability to customize and best of all uniformity throughout the organization.

Entrepreneurship Assistant

Overall, I would recommend using Forms because its integration with one's google account is amazing and when drafted correctly, you can elicit the appropriate feedback from users of the Form.

Training Manager

If you make a mistake there is  no auto suggestion to help you out. It will give you a blank look and a confusing an error message.

Consultant

Auto save in the cloud is seamless with amazing collaboration support. Free to use and easily integrates with other Google features.

Customer Success Manager

We used it one time for awards in the office, and it was a seamless process to get a free, fair, and unbiased vote from the staff.

Self employed 

I love that there is the ability for other people to edit the forms as needed if given the capability. I recommend this software to anyone.

Business Sale Executive

My Overall experience with google form is great. It helps me in survey within or outside the organization, found best solution to collect data in various form.

Marketing Manager 

Ease of use and it's Free to use. Easy to deploy, it has been excellent for my needs and to collate the information gathered.

Student

I loved all the details this software had. It is especially helpful that all the edits you make are saved automatically.

IT Administrator

The ease of use is just great with this software. It also is great having everything tied into the google suite of tools.

Owner

The ability to create a list of questions to a large number of users and get organized real-time responses is huge advantage. The fact that it is so quick easy makes this tool so great to use.

SWPPP Manager

I have a hard time making changes to my current forms. It is mainly because I am scared I will disrupt the flow of the form.

Administrative Assistant

People miss the submit button after entering all the information. Hard to capture answers when this is missed.

Hairstylist 

M the price of having it was awesome and it’s very affordable to others that needs this product as is.

The abundance of models, the ease of use, the simple, sophisticated interface, and the low price are all things I love about this tool.

5th grade teacher

The first time I used it I accidentally made it so that answers were anonymous on my poll. But that was user error.

IB DP member

My experience with Google customer support is also very positive, as it was professional and helpful.

CustomerHero vs Google Forms Comparison (2026)

CustomerHero

Google Forms

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives